Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Merchant not honoring the...

local-flavor-marib-restaurant GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted] stated:"Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I’m sorry you’re having trouble using your Groupon. I've reviewed your orders, and it looks like refunds for the rest of the two orders was already processed from our end on May-26, 2017. Please allow up to 10 business days for this to be reflected on your statement.Please let me know If you have any other questions."To clarify, our shopping cart feature will allow customers to add multiple items to the virtual checkout process, and there will be a single charge for these separate items in order to save you money on shipping costs. However, each Groupon Goods item has its own unique return label and will be processed individually. So while the initial charge is one lump amount, each refund for returned Groupon Goods will be refunded individually. This would explain why you've only received one refund if you returned separate Groupon Goods with their unique prepaid return labels. Please have patience while our warehouses process the returns for each item.If you have any further questions, please let me know.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket #[redacted], it was stated:"Sorry for any trouble with this deal.On the original screen where you made this purchase, http://www.groupon.com/deals/entertainment-cruises-5, we included a Q&A Board on each deal for customers to ask more specific questions about the offer and the business.In one of the question, we've clearly informed that "The price is for one person."I'm sorry to hear this will keep you from using your Groupon. If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)."Regarding your complaint: To clarify further, I do agree that if the deal page suggested it was for multiple people, this would be confusing. However, on the deal page, there is no language or deal option to suggest that this Groupon was for more than one admittance. Unless otherwise stated in the deal option or Fine Print, Groupons are for single use. As there was no language to suggest this was for multiple persons, and it was clarified in the Q&A portion of the deal page, I have to again deny your request for a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket #[redacted] for reference. Please reply directly to that email...

if you have any other questions or concerns.I sincerely apologize for the trouble you had with this particular purchase and your refund. This is certainly never the kind of experience we expect you to have when using Groupon, and can understand your frustration.When there is already a dispute on the charge with your financial institution, we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution. I can confirm that a refund processed successfully on our end on 01/11/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.The refund should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted, please contact your payment processor to check on its status.If you would like to discuss the status of your dispute please reach out to your financial institution directly.Thank you for your understanding. If you have any further questions or concerns, feel free to let me know.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the continued...

frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wanted. You should have received an email right away explaining that we'll continue attempting to process your order. In this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful, there are currently multiple Groupons for this deal in your account.It is not our policy to issue a refund—after 3 days from purchase, all sales are final. We only issue refunds if the business is unable to provide the services offered in the deal. However, Groupon Local vouchers are fully transferable, which means you can give your voucher to a friend or family member to use instead if you're not interested in using it. If you’d like assistance using your Groupon, I’d be happy to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because: No one has contacted me. I simply need the listing removed. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [email protected] your complaint: I've issued $29.75 in Groupon Bucks to your account. I hope this helps to right the situation. We love having you as a...

customer and want you to continue to love using Groupon. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint, we have issued you a full refund for...

$39.00. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Harry,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: our deepest apologies for the initial...

miscommunication that your Groupon+ deal was expired at the time of your purchase. That information was incorrect and we apologize for the initial misreading of your claim. Unfortunately though since your account has since been deactivated and the card used removed, we're unable to troubleshoot your cashback claim at this point. If you'd like to reactivate your account, we'd be happy to put double what you would have qualified for in cashback into your account as Groupon Bucks since the issue can no longer be escalated.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Trevor DManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like the account was reactivated, so you should have access to it now. The account had been deleted due to inactivity, or failing...

to maintain it by making any purchases within the last year. If you happen to run into this again, feel free to reach out to us and we should be able to reactivate your account. I've added $74.10 in Groupon Bucks back to your account to use toward future purchases.This credit is available in your account immediately, does not expire, and will automatically apply to your future purchases until it runs out. You can see your Groupon Bucks ba[redacted] by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page.Please enjoy and let us know if we can help you further.Regards, [redacted] H.ManagerGroupon Customer Support

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I have located the purchase you've cited in an account associated...

with the email address [redacted]@gmail.com. To expedite this process in the future, it's helpful if you contact us using the email address associated with your Groupon account where the purchase is made, or include it with your request. As stated under the Fine Print & Details tab on the screen from which this purchase was made, https://www.groupon.com/hotels/miami-beach-fl-us/president-hotel-miami-beach, "Hotel cancellations made on or after 01/01/18 will be subject to a fee of $288.93." When you book through Groupon Getaways Market Pick, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once the cancellation deadline passed. Since all contacts came to us on 01/04/2018, we were not able to offer a refund on this order without hotel approval. We reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exception. We are unfortunately not a in a position to negotiate date change on hotel reservations. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways Market Pick deals. A follow up email relaying this information was provided to you on 01/04/2018. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've issued a refund to the original form...

of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I apologize for any inconvenience. I'll make sure that your feedback is communicated to the right people who can address your concerns directly with the business.I want...

to assure you that we review the companies we feature by checking places such as [redacted] and the Revdex.com for any negative ratings. We also check [redacted] and local media for user and editorial reviews as well as [redacted] and other social media sites. While recently posted negative reviews may not have an immediate impact on already scheduled deals, they are taken into account when we decide which merchants to work with in the future. We do our best to feature businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services, and I'm so sorry that you feel let down by this particular business.We stand by all of the businesses we feature and the deals we offer, but if you ever have a bad experience with the service you receive when using your Groupon, we'll be more than happy to work with you toward satisfaction. If you haven't already, and feel it's necessary, you can also provide your feedback on ratings sites like [redacted] or [redacted]Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedback. Please let me know if there's anything else I can do to help.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of, and the missing portion of your order was recently shipped out to you. According to the tracking information, this was delivered to your shipping address on 9/21/17.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm going to loop in a Getaways specialist...

to review your case for further consideration.Please stay tuned for an update via email. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support