Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a refund for this purchase...

back to your original form of payment on 6/28/17.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I would first like to apologize for the...

inconvenience this purchase has caused you. I do see that a refund was to be processed and was not, for that I do apologize. I have since refunded you in full $52.99 back to your [redacted] Please allow 7-10 business days for this to be reflected in your account. I've also added $10 in Groupon Bucks for the trouble.Please note that we are escalating this ticket as to get your refund processed as soon as possible.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: One of our representatives sent you [redacted] Phoenix's contact/warranty information on March 29th.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry your trip didn't go as planned.The [redacted] Beach Resort requires 8 days notice prior to a reservation's check-in date to cancel without a penalty. Because you contacted us after this window had passed, we reached out to [redacted] Beach Resort for approval of a late cancellation.The resort let us know that, because Panama City Beach was not in the path of hurricane Irma and the area was not evacuated, no refund could be approved for your reservation. [redacted] Beach Resort maintained this policy for all their guests, including customers who purchased their reservations through Groupon.Groupon is unable to issue a refund past a property's cancellation deadline without approval from that property. If a property does not approve a refund, Groupon cannot pay for the reservation on your behalf. For this reason, your reservation remains non-refundable.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]ManagerGrouponCustomer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve looped in a manager who works on the...

Merchant Support Team and they’ll be in touch shortly.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply there. That’s the thread that the Merchant Support Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm so sorry for the difficulties you...

encountered in redeeming your tickets for [redacted] on Ice.  This is never the experience that we want you to have and I hope we're been able to rectify it for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket#[redacted].In ticket [redacted], it was stated:"Hi [redacted]Thank you for writing back to us.I've just issued a $79.20 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Thanks so much for using Groupon and please let me know if I can do anything else for you.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: As this credit was flatly issued, we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: Issuing a refund for an expired...

voucherI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I had to jump through hoops to get them to respond appropriately; I believe my complaint with the Revdex.com pushed them to take the appropriate action.  It's a shame they don't have the integrity to do the right thing without causing the consumer such hassle.  Thank you for your help in this matter.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because:
Regardless of how Groupon attempts to justify it with fine print, they advertised, accepted money and sold an item or service that they either knew, or should have known would not have been honored. I, as the consumer did my part, in a timely manner to redeem the purchased voucher, and then request a refund once it was determined that the voucher was no good. At the very least, a credit to my Groupon account for the purchase amount would have been expected and appreciated. The company has plainly committed false advertising and this is totally unacceptable. To be honest, after much review on Groupon reviews and complaints, this is a common practice for them and they should fear the term "Class Action Suit". I want my money back....Period. 
Sincerely,
[redacted]

Hey [redacted]Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Groupon actually completed an...

investigation into this merchant recently and confirmed they are open and accepting vouchers. Since this is the case, we can to reach out to our Scheduling Team to facilitate communication between you and the merchant to resolve this issue.We can also initiate another Trade In for the voucher as well.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted].Regarding your complaint: Refund for [redacted] one site one world.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, we are very sorry for the confusion. It...

looks like you did get the 8$ off applied to your order as you were only charged $73.00 and our usual discounted price for the Haircut and Deep Conditioning with Full Highlights and Lowlights package is $81.00 (see site below). https://www.groupon.com/deals/zino-s-international-hair-designers-1I’...⇄ provided more specific instructions in my direct email to you . If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Groupon Customer Service Manager

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm so sorry to hear that your order took a few days to process. I can now confirm that the order is in your account and ready to be used.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support