Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry, but unfortunately, because...

this Groupon expired so long ago, we're not able to issue a refund to your original form of payment. For situations like this, we can only offer a credit in Groupon Bucks to help make up for any trouble (which you've been credited the $85 you'd originally paid in 2011).I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Susan,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] this particular deal, I completely understand your...

dissatisfaction with everything that happened. I was so sorry to hear that the item you received wasn't as advertised. Unfortunately, there was a shipping error with this deal and we have not been able to recover the affected inventory. This is not a typical occurrence and I understand how disappointing this must be.I'm very sorry, but we won't be able to send a replacement. In this situation, if you want to keep what you received as-is, I would be happy to issue $25 in Groupon Bucks to your account to make up for the trouble. Otherwise, you can return your purchase for a full refund. Just head to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet). Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Package" button. If your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing label. Thank you for your understanding.Regards, Prabu *.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I did not receive a direct email from Groupon as stated in their response. Please resend.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm incredibly sorry for the disappointment in...

this purchase. Unfortunately, as mentioned in the Fine Print for this deal, we're not able to offer exchanges or replacements at this time, but this item is covered under a warranty. If you have not already, please go to http://www.serta.com/customer-care/warranty-registration to make this request. Additionally, I have issued $50 of Groupon Bucks to your account as an apology for the frustration you've experienced. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I'm very sorry for any confusion. When an order doesn't process...

successfully the first time, we automatically try running your card again to get you the deal you wanted. You should have received an email right away explaining that we'll continue attempting to process your order. In this case, it looks like you placed additional orders in the meantime, so that is how you ended up with multiple orders for this deal in your account. We were ultimately able to process 2 separate order attempts, but 1 order attempt did not complete and was eventually cleared out. You can view all of these orders in your account at http://www.groupon.com/mygroupons. Unfortunately, because our GrouponLive deals are ticket purchases, we're not able to offer refunds outside of the cancellation policy in place. In this case, all purchases for this deal were Final Sale. We always do our best to explain this clearly in the Fine Print on the page where you buy the deal and on your order itself. I'm sorry if anything about this was confusing. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but in no way concludes my complaint against Groupon or Los Angeles Laser. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm able to go ahead and make a one-time...

exception in this case. I've just canceled this order and issued a refund of $30 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi Kevin,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Bethany *ManagerGroupon Customer Support

This purchase was made on Groupon for a stay at a resort in the Dominican Republic.  The purchase was for $524.70.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I completely understand the...

frustration on not receiving the product as expected. Also, there was an error form our end on the refund part, not to worry I've gone ahead and refunded to the [redacted]You should be able to see the refund to your account in a short while. Also, I see that your are upset on not able to exchange for the correct color, I apologize for the inconvenience and will be unable to help you in this case as we don't have that option at the moment. I will ensure this is communicated to the correct channel so that we can improve our process and satisfy our best customers like you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order#[redacted];I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]My name is [redacted] I'm a Supervisor with Groupon Customer Support.I apologize for the inconvenience regarding these bookings. I reviewed your account and do see where several attempts were made between 8pm CT and 8:40pm CT. Most of them had the EXTRA promo code manually applied to them. Unfortunately, these purchases were going through additional processing and since so many were attempted in such a short time they all resolved at the same time around 9:35pm CT.We did reach out to the business on your behalf to try and find another solution, but we weren't able to get approval from the property to cancel your booking as an exception. We contacted the hotel several times until finally hearing back from the manager. Due to the holiday weekend, and the fact that they held the rooms under your name for that night resulting in them turning away other guests seeking lodging, they were not willing to authorize a refund.I understand this may be frustrating; however, Groupon does not impose the cancellation policies for these Getaways Booking deals, and I'm afraid I've done all we can do at this point.I'm really sorry about this situation. If there is something else I can assist with, I'm happy to help.If you’d prefer to speak with someone in person, please visit https://www.groupon.com/customer_support to request a callback.Regards,[redacted]SupervisorGroupon Customer Support"Following this you submitted disputes with your bank regarding these charges and was working with another colleague [redacted] in ticket [redacted]"Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Our records show that you filed five disputes with your credit card company and that those disputes were settled in your favor. Please follow up with your bank regarding those funds.I am attaching all your unredeemed vouchers. Those that are expired can be used for the amount you paid towards the service that you purchased at the merchantRegards,[redacted] FSupervisorGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"I had our team double check the status of the credit card disputes you filed. We accepted all those charge backs which means we approved your credit card company issuing a refund.Unfortunately, at this point, I am not able to assist any further with your particular request and we consider this issue resolved. You need to discuss this with your bank and credit card company."Regarding your rejection: I can completely understand your frustration in this matter, but I must reiterate the previous replies that a refund is not possible for these purchases.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Refund request for the [redacted] car care...

GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Capacine,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Sorry for any trouble! I can confirm...

that your refunds processed successfully on 12/8/17. You should have received an email confirmation shortly after they were refunded. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alexandria MManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears we were able to resolve your...

issue directly with our Customer Support team prior to replying to your Revdex.com complaint.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.If you have any additional...

questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:  There is no response.  I received no email directly from the Groupon customer support manager. I have received other emails in the past from Groupon customer support at the same email address.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. (Please reference ticket# [redacted], if needed)Regarding your...

complaint: I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com.Regarding your complaint: I apologize for the trouble with your Groupon purchase. Since this purchase was made in your husband [redacted] account I wont be able to provide any information regarding the issue. However, I...

will be following up with him directly to address the situation.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support