Groupon, Inc.

Revdex.com: i received correspondence from from the Credit Card Company that the card in dispute was issued from.  They have issued me a temporary credit until the investigation is completed.  Any information you could gather would be of great benefit to this case so that I may take the appropriate legal action.
I have reviewed the response made by the business in reference to complaint ID 10982294, and find that this resolution is satisfactory to me.
Sincerely,
Holly [redacted]

Hey Sandra,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your...

understanding.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: If you as a company don't have a fail safe or a warning that your system is double charging people. I believe your the cause of the incident. Now you don't want to give me my funds back and have the audacity to offer 1/3 of my purchase price? Why would you not offer a full coupon or credit towards my out of pocket expense at least for the extra set of tickets since you will not reverse the credit to my [redacted] Card? I think you guys at the very least owe me the credit amount for the 2nd set of ticket which was $148.50 or $135.60.. 
Sincerely,
[redacted]

Hi [redacted]I am really sorry that you have been waiting for an update from us regarding your account related issue. I have reviewed all your past correspondence with us and can confirm that the issue is been escalated from customer service to our account specialist team.Our account specialist team...

handles specific account related issues. Normally these issues are prioritized and resolved. However, in your instance, I am really sorry that it has taken so long. I will have this issue expedited again and ensure that you are updated as soon as possible.Thank you for your understanding.Regards,[redacted] Manager,Groupon Customer Support

Complaint: 11183714
I am rejecting this response because of following:1. My previous purchase which was declined, was not re-instated, rather a new order was created because of which I lost the $0 discount for applying [redacted]10 coupon code. Hence now they purchased but charged me $10 more.2. Groupon did not explain as why my purchases are being cancelled out3. For the inconveniences, which was too frustrating, I was offered only pity $10 where as its very discouraging to shop at Groupon when we are being declined txn with no valid reasons, and at the same time, Groupon staff are able to make the purchase. This results in wastage of my valuable time and 4. No one contacted me. I would suggest to keep this open till my issues are resolved and satisfactorily closed.
Sincerely,
Kiran [redacted]

Complaint: [redacted]
I am rejecting this response because:I have attempted to rectify this with Groupon support for at least a month and have had no follow up from Groupon by email or via phone. The items were defective and returned I demand a refund.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like your issue was resolved as requested and your...

refund has already been processed on 06/30/2017 to groupon bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: There has been no attempt to resolve the issue.  I am being very flexible in accepting groupon bucks as compensation instead of an actual refund.  This is the worst customer service I have ever experienced.
Sincerely,
[redacted]

Hey Paul,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Eric *. and your Ticket # is [redacted].Thank you for your patience. I'll be emailing you a quick message to get the correspondence started and Eric will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: All taxes and fees were listed on the...

deal page upon checkout.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like [redacted] B, a Supervisor at Groupon, looked into this issue already and emailed you on 11/9 to let you know that there does...

not appear to be a system issue on our end that caused the second order to process. These orders were made at two different times via your [redacted] device and the second via the web. One purchase was made at 11/03/2015 4:30 PM and the next one at 11/03/2015 9:42 PM. Due to this information we have come to the conclusion that this was a purchase that was made by mistake via your [redacted]. Unfortunately in this case the item you purchased is final sale, which means we cannot accept returns for the item unless it arrived damaged or defective. Due to the trouble and frustrations that were caused by this experience, [redacted] issued $10 in Groupon Bucks. This credit is available in your account and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Please let us know if we can assist you further. Regards, [redacted] RManagerGroupon Customer Support

Thank you Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com in the ticket # [redacted].Regarding your complaint: I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted] .Regarding your complaint: It looks like a full...

refund of $116.00 was issued back to your original form of payment on June 8, and one of our representatives, [redacted] reached out to you via email. I apologize again for the trouble, and if you have any additional questions, please reply to my direct email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I still haven't received a refund from Groupon. Also - I am NOT REQUESTING ONE! I already went through [redacted] for a refund as I am protected from fraud through them. As I suggested previously, Groupon should deal directly with [redacted] at this time. Please stop contacting me.I do not trust Groupon and will never use their services again.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:[redacted]I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Groupon emailed me a prepaid return label for me to send back the package last week.  I sent back the item and the money should be returned to me soon.
Sincerely,
[redacted]

Hi [redacted],
I'm a manager here in Customer Support and I'm responding on behalf of Groupon's management. I have reviewed your correspondence with our representatives and I apologize for any confusion.
I'm so sorry to hear about the trouble you've had with your Groupon purchase. This is never...

the experience we want you to have, and I certainly understand your frustration.
I just issued a full refund back to the credit card you used for this purchase. Please allow up to 10 business days for this to be reflected on your statement.
Please let me know if you have further questions.
Regards,
[redacted] A.
Manager
Groupon Customer Support