Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any inconvenience. I'm...

happy to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello Mr. [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: The best team to reach out to...

regarding payments on your campaign is our Groupon Merchant Support Team. They are equipped with the tools and information necessary to assist with your request.I’ve provided more specific instructions in my direct email to you (Reference [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence from your email address associated with your Groupon account. I responded to you a moment ago via email...

from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm really sorry for the frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. We went ahead and enabled these Groupons for Trade In on January 29. You can exchange your vouchers for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thanks again for reaching out to us through the Revdex.com. I have replied to you with a direct email to the address associated with your account via email from [email protected]., which you'll receive shortly.Regarding your complaint: We have safeguards in place to protect customers who return items to us using our prepaid USPS return labels. Once an item is in the hands of USPS and scanned into their system we'll be able to confirm the customer no longer has possession. If anything should happen en route to our receiving center we'll be able to take care of the customer and handle the rest with the carrier directly. Unfortunately, we aren't currently in the process of changing the return procedure.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thanks for your understanding,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Regarding your complaint: It looks like...

a full refund was issued back to your Groupon account in the form of Groupon Bucks on September 4, and one of our representatives [redacted] reached out to you via email. I apologize if this email was missed. This credit is available for you to use now, and you should have received an email once it processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.As I mentioned I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: Both of your previous...

contacts to our [redacted] regarding this purchase were refund requests based on your concern about the shipping cost of these items on the merchant's website. There was no mention of the purchase being unauthorized in either of these contacts, but if you have additional information to [redacted] this claim, please let us know.With regards to the request addressed in your two previous contacts, on the original screen where you made this purchase, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase. In this case, we included a link detailing the shipping costs that would be charged directly by the merchant for each item.I'm sorry that this will keep you from using your Groupon. However, since this information was included in the deal's Fine Print at the time of your purchase, we are not able to issue a refund past 3 days from the purchase date.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: They are simply stating their 14 day return policy and not taking ownership that they shipped two soup cans in place of a $170 electronic item. I don't think the 14 day return policy should be an excuse to avoid the fact they shipped an item of no value, I am sure if I received a high dollar item in place of something worth $5 and notified them, they would replace my item. On top of that, I explained this was a Christmas gift. A lot of people order Christmas gifts in advance and wrap them, not opening right away. I trusted the [redacted] Echo box had an [redacted] Echo in there.  I am very disappointed with Groupon.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: Unfortunately, because this Groupon...

expired so long ago, I'm not able to issue a refund. For situations like this, we can only offer a credit in Groupon Bucks to help make up for any troubleI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. My name is [redacted] and I am a manager with Groupon Customer Support.In this situation, I would recommend reaching out to your Merchant...

Development representative directly. They are best equipped to answer all questions regarding your account and will be able to provide further assistance or clarification. For reference, your Merchant Development representative is [redacted] and he can be reached at ([redacted] or via email at [redacted].Thank you for reaching out and please me know if I can be of further assistance.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: With regards to your Goods order that...

was placed on 09/12/17, it looks like 3 of the 4 items arrived to your new address. The All Weekend Long Capris were refunded back on 09/20/17 because the package was returned to Groupon. The iGlove Touch Screenwriter Gloves were also in that package.As a one time courtesy, I have gone ahead and issued you a refund to Groupon Bucks for the iGlove Touch Screenwriter Gloves and the S2 Sportswear Heavy Weight Sherpa Hoodies. The Bucks are available immediately and will automatically apply to future purchases until they run out. To view your balance, go to www.groupon.com and click your name in the top-right corner of the screen. Your balance will be displayed at the top of the My Groupons page. Groupon Bucks are valid toward any deals on our site other than Market Picks deals.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like this has already been taken...

care of by one of our representatives and issued a credit of $14.99 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm really sorry for any trouble this has...

caused. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].  I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: My apologies that you did not receive our original response. I've included that response here:In ticket [redacted], it stated,Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears this order was placed under an account associated with the name [redacted].For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon contact us using the email address associated with their Groupon account ([redacted]@gmail.com).Meanwhile, if you have any further questions please let me know.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportI wanted to add that [redacted] originally used this card on 05/09/17 to place an order. If that initial use was authorized, it is most likely that they did not realize that your card was still saved on their account and selected it for their more recent purchase.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com the email address you provided them [redacted]@yahoo.com is not associated with a Groupon account. Can you please provide me with the email address associated with your Groupon account where this purchase was...

made?I apologize for the trouble with your purchase. I'm happy to help, but I'll need some more details first. If you could you please provide the requested information by replying to the email I sent via [redacted][email protected] and I can certainly look into this for you. If you do not know the email address the purchase details are sufficient enough for me to locate the charge and address your concerns. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]t

Complaint: 11012662
I am rejecting this response because:This is not new information and still solves nothing. I am still out the money and still out the working product. A 90 day warranty means nothing when there were no instructions included, nor a warranty actually provided.
Sincerely,
Jacqueline [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support