Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the inconvenience...

caused!I understand that when you tried to redeem this voucher the restaurant was closed. But unfortunately, we aren't able to issue a refund in this situation, after 3 days of purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the matter remains unresolved and a solution was not provided. I continue to be unsatisfied with the customer service received, which is frustrating but not surprising based on my experience with this company.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Regret the inconvenience caused. Your...

refund for the additional order  has been processed back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days. Your money has been refunded, and you can do what you want with the productI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm very sorry that the Groupon Stores item...

that you ordered was not as described on the deal page.  This is never the experience we want you to have.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]My name is [redacted] and I'm a manager with Groupon Getaways customer support. I'm sorry your trip didn't go as planned.The [redacted] Beach Resort requires 8 days notice prior to a reservation's check-in date to cancel without a penalty. Because you contacted us after this window had passed,...

we reached out to [redacted] Beach Resort for approval of a late cancellation.The resort let us know that, because Panama City Beach was not in the path of hurricane Irma and the area was not evacuated, no refund could be approved for your reservation. [redacted] Beach Resort maintained this policy for all their guests, including customers who purchased their reservations through Groupon.Groupon is unable to issue a refund past a property's cancellation deadline without approval from that property. If a property does not approve a refund, Groupon cannot pay for the reservation on your behalf. For this reason, your reservation remains non-refundable.Thank you for your understanding.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you previously worked with out...

[redacted] team and had several vouchers refunded in Groupon Bucks on 11/14 (Ticket [redacted]. This includes the [redacted] Manhattan Movie Tours mentioned in your Revdex.com case notes. You've stated there were several other purchases you inquired about having refunded as well. Unfortunately, I was unable to find recent communication with us regarding any deals that haven't already been refunded aside from the duct cleaning purchased in 2013.Please reply to me via my direct email (Ticket [redacted] with more information regarding the purchases you need assistance with and we can look into the matter further.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted]I am truly sorry to hear about your disappointing experience. We completely apologize for the inconvenience caused in using the voucher and also about the refund requested. We apologize for the issue with redeeming the voucher.To make up for the disappointment, I've just issued you a...

full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.We completely apologize for this situation and sorry for the trouble.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint. I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards,  [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This discount is currently working for...

your account.I’ve sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Refund Status for Simplicity Laser Hair...

RemovalI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon is once again asking me to reach out to the vendor who has repeatedly denied to accept the defective product and send me the return label per Grouping defective goods policy.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is the note that I sent the Business.[redacted], First of all, Thank you for the partial refund of $29.50 (as per your email is below).The main reason I purchased this Groupon for this merchant was for the facial.  Since the merchant refuses to perform the facial, I’m not interested in going back to them to redeem the 2nd Groupon.For this reason, I request that Groupon refund me the full amount of the 2nd Groupon. I’m requesting an additional refund of $14.75, which will cover the full amount of the 2nd Groupon.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for any difficulty in...

receiving a callback. Unfortunately, our agents are unable to request a call for you. However, you can do this at www.groupon.com/help, or by going to "My Stuff" on the mobile app and selecting "Contact Customer Support."I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/10/08) */
Contact Name and Title: [redacted] Manager
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com and I'm sorry for the trouble.
Is your...

complaint concerning a Groupon you purchased for Lids? If so, I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?
I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?
(Please be sure to provide this information above the reply line in this email)
The last four digits of the credit card that was charged
The date of the charge
The cardholder name
The city from which it was purchased
The total price paid
Any other email addresses you may have used
Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue. However, it sounds like you may be referring to an extra charge that Lids charged you directly. if that is the case, I suggest filing a new complaint with the Revdex.com with Lids specifically as Groupon has no affiliation with Lids and will not be able to assist in a Lids specific issue.
I hope this helps clarify your issue!
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the continued frustration. As stated by [redacted] in her previous correspondence with you, the restriction on this deal was listed in the fine print at the time of purchase. However given the circumstances, I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]