Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: You were issued the Trade In credit as...

promised per your conversation with my colleague, [redacted] on 08/11/17. That credit was applied to multiple purchases completed that same day, which included 3 Goods items and 1 Local deal. There is currently a remaining balance of $8.97 in non-expiring Groupon Bucks in your account. You don't need to enter any codes to use them—just click the green "Buy!" button once you find a deal that interests you and complete your order as usual. The Bucks will automatically apply to your future purchases until they run out. Always make sure you're logged into the account where you received the Bucks before you make your purchase.While Groupon Bucks apply to most types of deals, they currently cannot be used on Groupon Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.I hope this clears things up! Please let me know if I can help with anything else.If you have any additional questions, please reply to me through the response sent from [redacted]@groupon.com.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.If you have any additional...

questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I have responded to you with a direct message from our Customer Support system earlier today.Regarding your complaint: I’ve given the...

reason for your account deactivation and steps to reactivate your account. I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the delay in resolving...

your issue. It appears your refund of $65 was processed on 9/13 to the original form of payment.If you have any additional questions, please reply to the email I've sent directly (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Nirit,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected]. I have issued your Buy with Friends promotional amount.I’ve...

provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,DiwakarManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears that you have been in contact...

with our merchant support department in the meantime to discuss your campaign and you were sent a confirmation of a go live date in a follow up email. If you have any trouble contacting merchant support in the future, please let us know and we will gladly follow up on your behalf. I’ve replied to you via the Groupon email portal as well. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your  correspondence and responded to you a moment ago via email from [redacted]Regarding your complaint: I've issued you $2.40 in Groupon Bucks to your account. I’ve provided more...

specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry, but unfortunately,...

because this Groupon expired so long ago, I'm not able to issue a refund.For situations like this, we can only offer a credit in Groupon Bucks to help make up for any trouble. Fortunately, this credit is easy to use—it automatically applies at checkout—and you have plenty of time to use it. The Groupon Bucks don't expire until 4/2/18. Additionally, the credit card used to make this purchase has expired and no refund could be issued to it even if we were able to do so, which we are not.While we cannot issue a credit card refund we have issued you an additional $10.00 in Groupon Bucks for the inconvenience. This new credit will be active for 180 days and wont expire until 4/30/18.I truly appreciate your understanding. Please let me know if you have any other questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [email protected] ticket [redacted], it was stated:"I do apologize, but we are unable to issue an adjustment for a purchase that is showing as redeemed, in addition, it is able to be used via [redacted] devices. Per the merchant's site:https://www.headspace.com/There is a link that will take you to [redacted] Play to download the app, in the event that you do not use [redacted].https://play.google.com/store/apps/details?id=com.getsomeheadspace.an...⇄ in reviewing your request for a refund. Unfortunately, this Groupon is non-refundable. Aside from the voucher being redeemed, please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals."Regarding your complaint: I'm sincerely sorry for the continued frustration and confusion concerning your voucher for HeadSpace. As mentioned in our previous replies, we have confirmed that HeadSpace is available to download not only on iOS devices, but [redacted] devices as well.I understand that your device is an [redacted] Kindle. The Kindle Fire tablets use [redacted] Appstore instead of the [redacted] Play store, so the link provided in our previous response may not work. Thankfully, [redacted] has a link to download HeadSpace to their devices as well. You can locate it by visiting this link:[redacted]
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received concerning a refund for this order, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm sorry for any trouble....

Unfortunately, I am unable to find an account associated with the personal information you've provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I checked your account and see that we've already issued $35 Groupon Bucks to your account. I’ve also...

emailed you directly from [email protected] via Ticket[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of, but if you need any additional help, please let me know.I can confirm that your refund processed successfully on 9/1/2017 in Groupon Bucks. I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the thread with my colleague [redacted]. that began on March 6th in ticke[redacted].In ticke[redacted] stated:"I'm very sorry for the trouble. It looks like there was an error that prevented your order from processing successfully. Unfortunately, this deal is no longer available for purchase, so I'm not able to update your order at this point.Our system prevents orders from processing if it thinks they might not comply with our terms of use. Your account was inactive for almost a year before recent purchases were made, due to this inactivity and then back-to-back purchases, your orders were blocked by accident. I'm truly sorry that this happened in this case and we're working hard to improve this process so that we can avoid complications with authorized purchases and make sure your orders process smoothly.We do ask that certain billing details be confirmed by the account holder to ensure account security. We will never ask for full credit card numbers, passwords, or other sensitive details. The information we ask to confirm are details we do have associated with your account but it is important that we stay diligent when it comes to account security."While I understand you were frustrated with this reply, you continued to make threats and make unprofessional insinuations about the manager's rank and nationality. If this behavior continues in this or any future CS inquiry, please be advised that it will not be tolerated.PLEASE NOTE- I must reiterate the previous statement already made to you, which is: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/04) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
[redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
Regarding our refund policy for the order you placed. We do our best to inform customers of the options they have regarding a refund for purchases made. Prior to completing this order on the checkout screen, you can find the area "Payment FAQ," and the question, "Can I change or cancel my purchase?" The answer is visible directly beneath that states:
"You have three days to change or cancel your order, unless the Fine Print states otherwise. If the Groupon hasn't been printed, you can view the purchase details in your account and edit or cancel your order from there. Head to the FAQ to see our refund policy."
As for the response sent previously by our Groupon Customer Service Manager,[redacted] I have reviewed the email in question and the language he used to assist with your request was courteous and professional and I was unable to see and instance where he referred to your personal circumstance in an unprofessional manner.
I do apologize for the situation you are facing as I can understand your frustration and I've gone ahead and converted the bucks refund issued for $29, back to your original form of payment, the [redacted] ending in [redacted]. With that said, we have made a one time exception for this request as it is outside of our normal refund policy, and have issued a full refund for the amount and would be unable to issue any further amount for this.
Thank you again for your patience and we will consider this case closed.
Regards,
[redacted]
[redacted]
[redacted]

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: About the closure of Custom Build-Your-Own-Party Package...

for 10. We apologize for any frustration, and a refund has been issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10984655, and find that this resolution is satisfactory to me.
Groupon.com finally did offer to accept the return of this item. 
Sincerely,
Paul [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  I was not given a choice into the refund being a groupon credit instead of a refund.  Plantnite in my area does not have any events that fit how this groupon was sold to me.  I feel like I was lied it.  I understand groupon paid the merchant, it is not my fault that groupon chose to do business with a company that could not deliver.  I should be issued a refund to my credit card as I do not wish to use any groupon services in the future based on how groupon has handled this situation.  This has been absolutely ridiculous in the way groupon has handled their customer service and I have even had chats ended on purpose from agents who chose to not actually help their customers.  I request a monetary refund for what I purchased because the services was not able to be delivered.    
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/05/23) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
Your refund has already been processed back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days.
Thanks for sharing your feedback with us. I'll be sure to pass [redacted] suggestion on to the right people.
Sorry for the inconvenience and please let us know if we can help with anything else.
Regards,
[redacted] M
Manager
Groupon Customer Support