Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We've previously offered to trade this...

voucher in, but did not get a reply. I’ve provided more specific instructions in my direct email to you at your berkeley.edu email address that is associated with your Groupon account. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Bad experience with a Getaways deal.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

(The consumer indicated he/she ACCEPTED the response from the business.)
So, a Groupon supervisor got involved with this and they finally saw that this duplicate order was not my fault. The Groupon Bucks credit offer is acceptable. I need to ask one question of Groupon though. How does a customer know what account they are in if they are sent duplicate emails to their computer from 2 accounts, and the information at the top right of the screens ALWAYS shows only their own information, and it is dkuplicated for both accounts???? This is to avoid this same problem in the future?????

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm really sorry for any trouble this has caused. I've just issued you a full refund and removed this Groupon...

from your account. Please allow up to 10 business days for this to be reflected on your statement.Thanks for using Groupon. Please let me know if there is anything else I can do for you.Regards,[redacted]SupervisorGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I was initially told by the groupon rep, when I never received an order confirmation, that the order did not go through. It was upon the advice of the groupon rep, that I reorder, which I did. I would have never ordered the exact same order, twice..only until I recv'd my credit card bill, did I notice that the order was placed twice..again..I only recv'd ONE order confirmation from groupon, When I checked the groupon corporate ratings, 421 customers out of 445, reported the EXACT same thing happening to them..and are STILL waiting for a refund!! all claims of fraudulent and scandalous activity on groupon's part. they are cheating and being dishonest and deceptive to their customers!To make matters even worse, NONE of their customers service numbers work, the online chat option is the ONLY way you can communicate with groupon, even supervisors state they will resolve the problem..and they NEVER respond again..and the call back option within 24 hours, is a complete farce. I've called every other day for 3 weeks..and still waiting! How does this company get away with such fraud and why can't they be stopped??
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/28) */
Contact Name and Title:[redacted] Manager
Contact Email: [redacted]
Sincere apologies for how long it took for our Groupon Goods team to respond to you. We've been experiencing unusually high email volume the past few...

weeks, but we're doing everything we can to respond to inquiries as soon as possible. To be honest, we're embarrassed by the delay, so we really appreciate your patience while we work hard to get our standard response time back on track.
I truly apologize that the item arrived in such a condition and understand why you'd be frustrated. I do see that on July 20th, Stephen was able to provide you with the contact information regarding the warranty. I hope you've since been able to get in touch, but if you're having trouble, please let us know.
I've also issued $15 Groupon Bucks for the trouble. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
Again, sorry for the trouble and thank you for your patience.
Regards,
[redacted]
Manager
Groupon Customer Support

Hi Rebecca, Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,Kelsey *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I am truly sorry to hear about the...

experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. To help make up for the trouble, I've just issued a $33.50 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Grouponcorrespondence. I responded to you a moment ago via email from [redacted]@groupon.com.I would firstly apologize for the inconvenience you...

and  faced on the code being invalid.Regarding your complaint: I am very sorry that there was a delay in providing resolution to your issue.   l see that your vouchers for "paint-nite-200-albany-capital-region are not redeemed as the code did not work, I am processing refund to your original mode of payment for $49.I take this opportunity to thank you to bring this to our notice, I also would like to appreciate and thank you for your patience and look forward to serving you in your next purchase.We want to give our customer's best experience  in all our deals with best offer.  I sincerely take this opportunity to apologize that we are not able to help in this dealThank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"

Complaint: 11844334
I am rejecting this response because: I was not able to purchase another game system for the price that you had sold to me. I asked for a refund for my money the same way I paid that was on my credit card. That was not an option it was only for your site. That's unacceptable. So I had no other choice but to take what you gave or get nothing. Then you offer 10.00 in bucks but that's not enough to buy the system so it does me no good at all.
Sincerely,
Patricia Groves-taylor

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable.It is not our policy to issue a refund for an expired or expiring Groupon.If you are unable to use your Groupon before it expires, you can still use it for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, after expiration your Groupon should still be worth $15 toward the products or services originally offered in the deal.When there's an issue preventing you from redeeming your Groupon before the expiration, we ask that you contact us at that time so that we can help resolve any problems on your behalf. We see that we did reach out to you on 11/30/17 to assist you but did not receive a response. We are typically able to find solutions to these sorts of problems, and it's always been our goal for our customers to enjoy their Groupons as originally intended. We ask that if you still need assistance, please respond to this e-mail and we will be happy to assist you further."Regarding your complaint: While I absolutely understand your frustration in this situation, we are unfortunately unable to issue a refund for any vouchers marked a redeemed. However, I would be happy to escalate your issue to a customer [redacted] representative on our Resolutions Team to look into this further and attempt to establish contact between you and the merchant. Please reply directly to the email I sent via [redacted]@groupon.com with your best contact number as well as the case number you received when you attempted to contact the merchant. From there, our Resolutions Team will pass on your information to the merchant. Please note that we will be unable to escalate this request without a case number between yourself and the merchant. Once we have more information, we'll follow up with a resolution as quickly as possible.Again, please reply directly to the email I sent via [redacted]@groupon.com with your best contact number and I will be happy to escalate the issue on our end.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11000255, and find that this resolution is satisfactory to me.
Sincerely,
Dina [redacted]

Initial Business Response /* (1000, 7, 2015/07/14) */
Hi [redacted]
I apologize for any inconvenience and thank you very much for taking the time to share your experience with us. I'll make sure that your feedback is communicated to the right people who can address your concerns.
I've checked...

your account, and I can confirm that this order has been canceled. Your refund processed successfully on 06/25 to the card ending in[redacted]. It should appear on your statement as a refund from Groupon, Inc.
Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedback. Please let me know if there's anything else I can do to help.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted] we stated:I am truly sorry to hear about the experience you had attempting to redeem this Groupon. We're always working to make sure every deal is a great value and easy to use. I sincerely apologize that we haven't delivered.Unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your Photo Booth Bookings voucher for Groupon Buckss.After we initiate your Trade In, you’ll receive email confirmation that $178.00 has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire."I must reiterate this information. It is not our policy to issue a refund—after 3 days from purchase, all sales are final. We only issue refunds if the business is unable to provide the services offered in the deal. As this merchant is still honoring the services, but not on the date you requested at the time of purchase, this policy still stands.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm so sorry for the...

confusion with this.I've found the duplicate purchase, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses and you made this same purchase under each account. This second account may have been created by mistake when you attempted to change your email address.Our return policy for Local deals is within 3 days of purchase and I can see that you first contacted us about this issue on the second day after purchase. For this reason, I've just issued a full refund for the duplicate Groupon to your original form of payment. Please allow up to 10 business days for this to be reflected on your statement.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I feel that it is very disingenuous of Groupon to treat their long-term customers the way they treated me.  I am no longer interested in pursuing this complaint.  But, I hope that Groupon will in the future treat their customer-base better and do not cause them so much of a hassle.   Apparently their business partners do not follow Groupon's advertised obligation that the amount paid for a Groupon never expires.  They need to either remove those partners from partnership or urge them to follow the advertisement and not bait and switch.  In case their partner is not complying, Groupon should take the responsibility to resolve the issue through the partner or make a refund.  Making the customer to go around the circles and angering customers will not benefit Groupon. They not only loose that customer but will have negative reviews in the social media, etc.Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry about the trouble with your...

Groupon goods purchase.I'm glad to hear that you want to keep the item what you received as-is, To make up for the trouble, we’re issuing you $30 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at [redacted]
Again, I'm really sorry about this trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]