Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase for Latisse 5ml...

Kit: 10 Weeks. We are able to issue an exception refund for this issue to your original method of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
Manager completely ignored my complaint.  Again I want $15 credit for the ridiculous experience of having my card fraud declined a dozen times requiring me to pay a higher parking rate at the time.  It's hilarious they won't just issue the credit, I'm going to complain until my face turns blue costing them more money then it would cost for them to just resolve my concern with an apology and the credit I've been asking for as nausem.Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/28) */
Contact Name and Title:[redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

really sorry for the trouble.
Unfortunately, the Fine Print for this deal states "No-shows will be charged total Groupon rate" and "No refunds will be processed by Groupon after check-in."
We included this information in the "Fine Print & Details" tab on the original screen where you made this purchase, www.groupon.com/deals/ga-bk-residence-inn-by-marriott-dallas-park-central-7.
Because of these restrictions were included at the time of your purchase, we are unable to issue a refund.
I'm sorry again for the trouble, and please let us know if you have questions about any other Groupons.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your Weider 110 Vinyl Weight Set missing parts...

complaint, since you are not able to return the package we have issued refund without needing you to return the product.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble this has caused. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: The Groupon Bucks issued earlier have been...

removed from your account and the entire $25 has been refunded back to the card you used for this purchase. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps take care of things for you, but feel free to let me know if you have any more questionsI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for sharing your feedback...

with us. I am so sorry you had a poor experience during your stay with International Hotel and Suites. Unfortunately, as the check-in time for this reservation has now passed, this reservation is no longer refundable.We don't want you to ever feel hesitant about using a Groupon. However, as stated under the Fine Print & Details tab on the screen where you booked your stay, www.groupon.com/deals/na, a 72-hour notice is required for all refunds.If you've spoken with someone at the hotel who has approved an exception to their refund policy, please reply with the name and title of the manager you spoke with, and we can reach out on your behalf.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] sent on January 18.Regarding your complaint: I'm sorry for any frustration this issue has caused. The $238 credit in Groupon Bucks is already on your account, and will automatically apply toward any future purchase.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 06/13/2017 . You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: This deal is non-refundable but we are able...

to trade it in!I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted].Regarding your complaint that you were unable to access your account...

to purchase the Groupon, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because: I have not been the name of the vendor who supposedly mailed the phone I purchased and never received. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The company is restating what they have already told me, but they are blatantly disregarding what I have stated in my case by ignoring and not addressing the reasoning and concern I have expressed.  That being that they should allow refunds to consumers who may have made a purchases in error.  In my case the error was a technical glitch.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:  For the safety and security of Groupon,...

we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.However, I've sent a PDF copy of each Groupon that is available in your account. You can still use these Groupons with the corresponding businesses.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted]
Contact Email: [redacted]
Hello [redacted]
I'm happy to help, but I wasn't able to tell which Groupons in your account you're referring to. If you let me know the name of the deal that you purchased, I can certainly look into this for you.
Typically, If an issue arises that affects your ability to redeem your Groupon, we ask that you contact us at that time so that we can resolve any problems on your behalf. We are generally able to work with the businesses we feature in order to find solutions, and it's always been our goal for our customers to enjoy their Groupons as originally intended.
We are not able to issue a refund for your expired voucher unless the business is unwilling to accept it for the purchase value. If you decide you no longer want to use this Groupon, your expired voucher can still be gifted to someone else, unless the Fine Print indicates otherwise.
Thanks for your understanding. Please let me know if you have any questions regarding other Groupon purchases.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like you were issued a full...

refund for the $34 on 01/04/18. Please allow up to 10 business days for that credit to post back to your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thank you for your patience in this...

matter and I am truly sorry for the difficulty.For your security and to prevent any future unauthorized purchases, your account has been deactivated. I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safe. You can read more about our privacy and security policies here: http://www.groupon.com/legal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer [redacted]

Hello [redacted]  Thank you for reaching out and I apologize for any trouble with this purchase. Unfortunately, I was unable to locate your order with the information provided in this request. It appears your purchasing account is not under the [redacted] email address provided. I would...

recommend reaching out to our Customer Service department at support@[redacted] or by calling [redacted] (7 days a week from 8 AM - 7 PM CST).When calling, please provide the email address that is used for your Groupon account or the Groupon number so that we may locate this purchase. If we are unable to resolve this issue, or you are no longer interested in waiting for a resolution, please let us know and we will make sure to take care of you ASAP. Thank you again for your patience and let us know if we can be of further assistance.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I've just issued you a refund in...

Groupon bucks and removed this Groupon from your account. The bucks can be found shortly in your account. Thus kindly check your account to confirm on the refund. The same can be used towards any purchase in our website.We completely apologize for this situation and sorry for the trouble.Regards,[redacted]ManagerGroupon Customer Support