Groupon, Inc.

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]While I won't be able to refund this voucher as this is outside of our 3 day policy and is no longer eligible for a refund, I do apologize for any trouble this has caused you. I have issuedGroupon Bucks to your account and I do hope you are able to use them towards something you enjoy soon.  These Bucks are non-expiring and will be automatically applied to your next purchase.  Please feel to reach out to me directly if you have any further questions.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: I'm very sorry for any issues with your...

previous Groupon Goods purchases, and with any refunds you feel you're owed.  I'm very happy to help, but I would need some more direct information.  I've emailed you from [redacted]@groupon.com, and if you could please reply there with any orders that you feel have not been refunded properly, I will investigate promptly.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Please contact your financial institution for further assistance with this disputed charge.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon has not been able to identify where the charge is?  
Sincerely,
[redacted]

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I see that we have...

given you some contradictory information when you reached out to our Support Team, and I completely understand the frustration that this has caused. To be clear: even if the merchant is closed as of 9/15/17, they will accept the Groupon for the paid dollar value when they reopen next season. This is true not just of this Groupon, but of all Local Groupons we offer.That said, as we did offer a credit to you in the past, and that was not taken into account during your threads with us, I have issued a refund of this purchase to Groupon Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint on the shipping charges for order#...

[redacted];I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: you were refunded for this order in...

full ($64.99) on 10/20/2017 to your original form of payment.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

my sister,  [redacted], was the account holder who made the transaction with Groupon.   She attempted to get a resolution but was only gotten an apology after we were already in Florida with no hotel reserved by Groupon due to their lack of confirmation of our reservation,  and [redacted] failure to get an acceptable resolution from Groupon, I stepped in and submitted several emails to Groupon and this claim to Revdex.com.  WE simply want the additional cost we are out of pocket refunded because of Groupons error.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:they did not attempt to resolve anything - clear;ly stsated on teh voucher when merchant refuses srvice gorupon provides a refund - they dont follow their own policy- they steal money- they are criminals and I am goign to chic attny genreal and ny s attorney general- merchant has refused to honor or changed the contract-- groupon ignores- thsi against their own wrtten policy not resolved
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: while we would not be able to reactivate...

your account due to the fact it was deactivated because of a violation of Terms of Service, I would be more than happy to email to you any unused vouchers within your account so that you are able to use anything you have purchased. Please let me know the name of the businesses for which you have purchased Groupons and not yet been able to use the vouchers. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket #[redacted].Regarding your complaint: In your thread with [redacted] he informed you that we are currently escalating this issue and investigating this matter. In ticket [redacted], [redacted] stated:"Hi [redacted],I'm sorry for the continued delay. I'm still awaiting word from our team that works with these merchants directly. I've made an additional request and escalated the matter internally. I hope to have a resolution for you soon.Thanks for your patience and if you have any questions please let me know.[redacted] CManagerGroupon Customer Support"I'm very very sorry for any frustration, as these investigations can sometimes take a little longer than expected. Please follow up with [redacted] is ticket [redacted], and we should have a resolution for you soon.Again, thank your for your patience and understanding.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]Thank you again for reaching out to us through the Revdex.com.I was not previously aware that you were offered the amount of $132 in Bucks.  I apologize for that oversight.  I have issued an additional $100 in Groupon Bucks, bringing your total to $150.  Groupon Bucks apply automatically to any future purchases, and the value doesn't expire for 180 days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,[redacted]Groupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted]Regarding your complaint: The email address you provided to the Revdex.com is not associated with a Groupon account, so I wasn't able...

to view your purchases or resolve this issue. Please reply directly to email you've received from [redacted] and provide us with the information to find your Groupon account. I will personally follow up, and make sure this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon clearly had false advertisement on that deal and I deserve some type of compensation for this. Yes, it stayed all sales final but it also stated that the Groupon included all taxes and I was charged an additional $45 for taxes before I left the restaurant. Groupon owes me the difference in what I paid because the whole premise of Groupon is to pay less, not more.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]It appears that you were able to speak with one of our supervisors and...

they were luckily able to cancel your order outside of the 2hr cancellation / edit order policy.  Luckily we were able to cancel your order in time before it was fully processed. Usually we are unable to cancel or edit an order after 2hrs a Groupon Goods item is placed.Your new order is currently in our system being processed, and it's on track to be delivered within the time frame listed in the Fine Print: 7 business days from the purchase date.This order is being shipped to:[redacted]
[redacted]
[redacted]United States[redacted] Please note that it may take up to 4–5 business days from the date of purchase for tracking information to be available. As soon as your item ships, we’ll send you a shipping confirmation email. After your item ships, please allow 24–48 hours for tracking to show movement.If you haven't received an email with your tracking information within the next week, please let me know and I'll be happy to look into this further.If you have any additional questions, please reply to the email I sent to via [redacted]Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]These guys think they're slick. It's called distraction and diversion, and what all liars and tricksters do.Here is the the exact quote from the email they sent me, and please keep in mind they sent it to me directly as opposed to sending through the Revdex.com for anyone else to see or review."Sorry for any inconvenience. For security purposes, we are unable to modify anyone else's account without their direct consent."This has absolutely nothing to do with the person that gave me the groupon and SPECIFICALLY nothing to do with accessing or "modifying" another persons account... NOTHING :)Nice try Groupon. They used to have phone support and now only have email support, and yes I have screenshots of my multiple attemps even showing how it was ended by them. Please notice that now suddenly the respondent is an American. No offense to offshore support, but this company is playing games.Again, I found proof im the form of screenshots that shows what they "couldn't find," and it shows specific info as well. Very very important point :) Please please please notice that they NOW suddenly know that it was issued by someone else (I did NOT tell them that fact) and they conveniently use that excuse to deny me WITHOUT any review or consideration. Before this they literally were playing stupid and "didn't see anything." Nice try liars!Also important is the fact the email that was sent to me directly by [redacted] has no way to respond or correspond with him directly or by email even, hmmmm?
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Your Goods order was refunded on...

11/21/16.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for the trouble you had...

with your item. It's never the experience we want you to have.The warranty for this item was provided through a third party, and their contact information should have been included within the original packaging. Unfortunately, the warranty would have expired on 7/7/16 as the item was delivered on 4/8/16. After 90 days, honoring the warranty would be at the discretion of the provider. You are welcome to contact them at [redacted]In the event that they are not able to assist with the warranty, I have also attached a pre-paid return mailing label so you can return the item to Groupon. Most Groupon Goods are only returnable within 14 days of receipt, however, we are able to make a one time exception in this case. While we can't offer replacements through Groupon, if you return the item you will receive a full refund.Regarding the credit, I checked your account and can confirm you were issued $30 credit on 4/17/16.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any  confusion! A refund was issued for this order on 07/07/2017  to your Groupon account. It looks like some of this credit was used for other purchases. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support