Groupon, Inc.

Initial Business Response /* (1000, 6, 2015/08/25) */
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble you have experienced with your Groupon for NuStylz [redacted]
I just issued a full...

refund back to the credit card you used for this purchase instead of Groupon Bucks. Please allow up to 10 business days for this to be reflected on your statement.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: The email address you...

provided [redacted]@gmail.com is not associated with a Groupon account. In order for me to help I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Please reply in my direct email via [redacted]@groupon.com. If you have any additional questions, please reply to me there.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Supportll us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: My apologies for the trouble. I've gone ahead and issued you $6.05 back to the original form of payment. Please allow up to 10 business days for this to be reflected on your statement. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint, I apologize, but we are unable to...

process refunds for local deals beyond 3 days from the date of purchase.This purchase is eligible for a Groupon trade in however and I would like to offer the opportunity to take advantage of Trade In. This allows you to exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to the email I will send to you to confirm that you want to exchange your premiere-center-for-cosmetic-surgery-2-12 voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that it has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am very sorry that you were unable to...

redeem this voucher. I want to confirm that $185 in Groupon Bucks were issued to your account to make up for this.I’ve provided more specific instructions in my direct email to you (Ref. #[redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm very sorry for the difficulty that you had...

in trying to redeem your Groupon deal with [redacted] Dyno and Tune.  This is never the experience we want you to have with a Groupon Deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11148602, and find that this resolution is satisfactory to me.
Sincerely,
Mizio [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your refund requests that were purchased by mistake:I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of by one of our representatives and offered the Trade In offer to exchange your voucher for a new one.  Please let me know if you have any additional questions and I'll be happy to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We can reach out to the merchant to resolve...

the contact issue, or Trade this Groupon in. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thanks for your email. It looks like the above mentioned issue has already been taken care of by one of our Manager [redacted] in her previous email to you. As mentioned there, your account now has a bucks balance of $20.71. It also looks like you have received sufficient clarity on your attempted purchase of "sweet sweat order" details but if you need any additional help, please let me know . I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I stated that the only acceptable resolution at this point was a full refund.  This 3 ring circus on Groupon's end has got to end. Groupon did absolutely nothing to resolve this issue, outside of their original response, before I ever even contacted the Revdex.com to report their shoddy business practices. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted][email protected] your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]t

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any frustration, and for...

all the back and forth. Given the circumstances, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerCustomer Support

Complaint: [redacted]
I am rejecting this response because: from Groupon own site it states it's covered and now they aren't owning up to their guarantee.  Poor customer service and dishonest business practices. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint for a fraudulent charge: I'm very...

sorry for any frustration this issue has caused, but we're unable to find the charge in question.As mentioned in our previous Groupon correspondences, we cannot locate the charge you reference with the information provided to us. I'd like to reiterate the request that you to provide a screenshot of your credit card statement so that we can look into it. On the other hand, you can also contact your bank for further details on this charge. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: 11098627
I am rejecting this response because as in your terms, we made all the necessary arrangements with the to use this groupon well in advance and even spoke with one of your reps to confirm this.  The other rep was asked at least twice to contact the business and refused to do so only sending irrelevant apology emails to us instead.  After that the this rep then removed the promotional value from our account without consent that we were still going to use at Keo.  The business had agreed to let us use the full value of the voucher if Groupon would have reached out to them.  We made special pre arrangements to leave our business trip for this reservation.  Now we are without a Groupon for our to go to restaurant.  I am requesting once again that you add $27 to the to our Groupon account due to breaking your promise to honor the $80 groupon we purchased.$80 minus $38 refunded (without our consent) minus $15 credit issued back = $27 requested credit to groupon accountOnce again we took all the necessary steps and followed all the terms per your policy and your first customer service reps that we spoke with.  Please honor what you promised.