Groupon, Inc.

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thanks for your reply. As an exception to our regular 3-day return policy, we're issuing you $70 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.

Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
Regards,
[redacted]
Manager
Groupon Customer Support

Hi [redacted]Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l would like to confirm that you have gone ahead and exchanged the voucher of...

$19 and the bucks have been utilized by you for below two purchases.gg-goody-ouchless-elastic-hair-ties-5 - $10.98 on 12/28/2017gg-goody-ouchless-elastic-hair-ties-5 - $6.59 on 12/28/2017Balance bucks of $1.43 is available in your Groupon account.I would like to apologize that you were not able to use this deal.Our intentions are that we give our customer's best experience in all our deals with best offer. I sincerely take this opportunity to apologize that we are not able to help in this deal.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have begun an investigation...

internally regarding your orders and issues with the merchant you described. I will keep you apprised of this process until we have a resolution for you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted]I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your...

statement.We appreciate you bringing this to our attention. We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you with the ticket number : [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]My name is [redacted] and I am a manager here at Groupon. I have reviewed your complaint and I am really sorry for all the trouble caused. However, I have just checked your account and I can see both your Dunkin Donut Groupons have been refunded in the form of Groupon Bucks.Any credit you have...

will automatically apply to your next purchase. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Once again, I apologise for the inconvenience caused. Please let me know if you need any further assistance. Best,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We are unable to issue you a refund and...

must ask you to use your Groupon during the promotional period. Additionally, we cannot tolerate abusive behavior toward our employees and will not appeal the decision to terminate your account.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our companyAgain, I apologize if you disagree with this decision, but it is final.  Groupon will no longer reply to any correspondence sent from you regarding your previous account, either internally or through the Revdex.com.I’ve provided more specific instructions in my direct email to you. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

"Hi [redacted] As previously stated, we will not be able to reimburse you for the hotel stay you booked elsewhere. Groupon cannot issue refunds for purchases not made through Groupon. A total of $200 in Groupon bucks was issued to your account as an apology for any inconvenience. As previously stated, we have provided the best solution available in this circumstance and we consider this issue resolved. Thank you for your understanding, and please let us know if we can assist you with any other Groupon purchases. Regards, [redacted] Getaways Manager Groupon Customer Support"

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your refund request for the Family fruit market Groupon;I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.We are sorry that we were not able to provide you with your desired outcome in this matter. As previously confirmed, we not able to issue a refund in this situation. Our GrouponLive event deals are considered ticket purchases. As such, they are non-refundable.We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a Fine Print section on the deal page, https://www.groupon.com/deals/gl-tickets-kevin-hart-cfe-arena-orlando-december-2...⇄ this case, the restriction in question is: "All sales final, subject to Extraordinary Event Policy."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]SupervisorGroupon Customer Support"Regarding your rejection: I'm really sorry for the trouble. However, I'm not able to issue a refund in this case. The Fine Print section of this deal says All Sales Final and due to our contract with the merchant, we cannot refund these tickets for any reason unless the show is cancelled. This decision cannot be appealed.We were notified by your financial institution that a dispute had been issued against a purchase you made, we have to let that process run its course. We recommend reaching back out to your financial institution directly to discuss a resolution. Instead of resolving the issue with us, you should work with them directly.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint concerning your [redacted]: 6 128GB (GSM...

Unlocked) - Gold Refurbished order placed on 5/19/16, I am terribly sorry for the frustration and inconvenience this has caused.Typically, we are only able to issue refunds when items have been returned back to us which can be a 2 - 3 week process, however, due to the circumstances I've just issued your full refund of $489.99 back to the original purchasing [redacted] credit card ending in [redacted].  Please allow up to 10 business days for this to be reflected on your statement.We still ask that you return the defective phone to us. I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. I've also added $50 in Groupon Bucks to your account to apologize for this experience. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I apologize again for the troubling experience.  If you have any additional questions, please reply to me from my direct email to you.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I paid $15 to Groupon for this deal. I didn't pay it to [redacted] Express. The agreement for this order is between me and Groupon. That is why I believe Groupon should fix the issue for me.  It doesn't make any sense that I contact Groupon's business partner (i.e. [redacted] Express) to resolve it myself. Request Groupon to either refund me $15 or provide me a valid redemption code, so I can use the $15 I have paid Groupon in future purchase. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they want to give me 60 only in groupon bucks I dont even know how to use that and is not the complete refund I want complete refund to go back into my card.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Grouponcorrespondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am very sorry that there...

was a delay in providing resolution to your request.   l see that your vouchers refund as been processed as mentioned below for your reference.viator-shannon-scott-1 - $70.00 refund processed on 09/07/2017viator-madison-tour-company-llc - 94.98 refund processed on 11/10/2017got-ghosts-paranormal-activity-tour-1- $39 refund processed on 11/28/2017I would like to apologize that we could not process refund on your request initially. Our intentions are always to give our customers the best and simplest experience. I sincerely take this opportunity to apologize that there was delay in processing your refunds.Please allow up to 10 business days for this refund to fully reflect on your statement.  Thank you for your understanding.  If you have any further questions, please let me know.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response.** from Merchant sent an email response that stated: "I'm sorry for any confusion! Even
though you are using Gift Card Bucks, we need a credit card on file
just to verify that you are a real person. Your card will not be charged
unless the voucher costs more than the amount of the discount, there
are shipping fees or taxes, or you buy additional vouchers. I hope this helps! Please let me know if you have any other questions". This reply seems to indicate that my complaint has not even been read. The merchant has closed my account and confiscated my Gift Card balance. Please immediately refund the $30 I have paid for the $30 Gift Card.

Hi [redacted]I have also responded to you with a direct message from our Customer Support system earlier today.For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.[redacted]Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for that reply to your Revdex.com submission.  I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I know our previous agents, as well as our initial response, mentioned that there can be a delay when the site hasn't quite caught up with the actual number of Groupons sold.  During this time, it may still look like the deal is available even though the maximum number of Groupons has already been sold. In addition to that, there can be other factors that may cause an order to be auto-refunded after purchase.  For example, at the time of your purchase, there was a very limited number of seats left available.  Seating assignments are now given at the time of purchase.  That means that previous ticket purchases are grouped together as they are purchased, which can sometimes lead to having only single seats left when nearing maximum available quantities.  If you were trying to purchase 2 seats and there were only individual seats left, the system will auto-refund you since it cannot provide 2 seats together as requested.  But that doesn't necessarily mean that there are not more than 2 seats left available for purchase.While I realize that explanation doesn't provide a resolution to your issue, I wanted to further clarify why your purchase attempt was auto-refunded.  Unfortunately, we do not have the functionality nor the inventory to provide you with any additional seats at this point.I want to assure you that we will always do everything in our power to help our customers have a fun and inviting experience when using the Groupon site, and customer satisfaction continues to be a top priority.  We take matters like this very seriously and do everything we can to prevent situations like this from happening again in the future.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.I'm so sorry for the disappointment, and I wish I had better news for you. Please let me know if you have any questions. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]