Groupon, Inc.

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Sorry for any confusion. When venues offer tickets through...

Groupon, they offer a discount based on the ticket price at the time the deal is featured. Our price reflects savings based on the venues’ then-current ticket prices. If an event does not sell out, a venue may release unsold tickets at a greater discount than the Groupon price. Unfortunately, this is beyond our control. The value on your ticket might also differ from the value on the date of purchase as it will reflect the current value when tickets are made available. It looks like this has already been taken care of however as I see a full Promise Refund was issued to the original methods of payment on 11/22/2017. This refund amount was $166.00 ($145.25 of that was issued back to the card ending in [redacted] and $20.75 of that was issued back to Groupon Bucks). Please allow 1-10 business days for the credit card refund to be reflected on your statement. The Groupon Bucks are available in your account immediately, never expire, and automatically apply to your future purchases. You can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Initial Business Response /* (1000, 6, 2015/09/16) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry...

for the trouble.
On 8/24/15 and 8/25/15 you spoke with[redacted] on our customer support team via email. At this time she informed you that she had reached out to the hotel regarding this issue and unfortunately stated that they ([redacted]) would be unable to approve the refund due to a "no-show" on the date of 8/16/15.
I personally followed up again with [redacted] today, 9/16/15, and spoke with [redacted] a manager. in their reservations department. Kim informed me that the hotel unfortunately does not have a record of you contacting them on 8/16 and again informed me that they would be unable to approve the refund request for this reservation.
As[redacted] had stated previously, if the hotel denies the refund request we would be unable to go around this decision.
On the original screen where you made this purchase, www.groupon.com/deals/ga-bk-foxwoods-resort-casino-3, we included a "Fine Print & Details" tab just below the main image. This section will always include all conditions of the deal that you should know before making your purchase. In this case, the following restriction should be noted:
"No-shows will be charged total Groupon rate."
Right now, the hotel is saying that you were marked as a no-show. Since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund.
We are considering this matter closed but please let us know if you have any further questions regarding your account or remaining Groupons.
I do apologize again for any inconvenience with this and thank you gain for your patience.
Regards,
[redacted].
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I see that you have placed these two...

orders [redacted] using mobile app. On 08/14/2016, we have issued refund of $95.76 for your purchase [redacted]. I have now issued a refund for the remaining amount of $16.32 for this purchase.Also, I just issued you a full refund of $108.84 for your other purchase [redacted] and removed these Groupons from your account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon did not respond to me via email from [redacted], so how can a Groupon Getaways specialist review my case for further consideration?Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/08/18) */
Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
[redacted]. from our Groupon Support Team issued your refund and it processed successfully on 8/2/15 to the Visa card ending in[redacted]. It should appear on your statement as a refund from Groupon, Inc.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
I apologize for any inconvenience, and thank you for your patience. We will consider this issue resolved but please let us know if you have any other questions regarding future Groupons!
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Yes I filed a complaint regarding this in August and the Groupon representative that responded said they would would credit me with 15 dollars in groupon bucks for my troubles with the [redacted] gift card but then they never followed thru and credited my account. Im not sure why they would say on the Revdex.com website that they are going to do this and then never follow thru. When I tried to explain to them what happened and that I never received the 15 in groupon bucks I got no response. The Revdex.com sent them notices twice with my response explaining this but Groupon never responded. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I have sent a prepaid return mailing label...

for you. Please follow the instructions on the label and return the product to us. We'll process a full refund upon the receipt of your return.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportHello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry you had difficulty...

redeeming your Groupon for Golf With [redacted]. In your complaint, you state that the expiration date of this voucher was April 28th, 2017. However, based upon the available vouchers in your Groupon account, I see that the promotional value of this voucher doesn't expire until June 7th, 2017.If you're experiencing issues with your redemption code, please reply to the email I've just sent from [redacted]@groupon.com, and I can escalate this to an internal team who can help resolve this issue.I’ve provided more specific instructions in my direct email to you. Again, if you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  Groupon is being negligent and irresponsible and shifting the blame onto another company.  Groupon is avoiding their responsibility as a consumer oriented  business by openly admitting that they are aware of problems with their apps. In their email to Revdex.com and my personal email, they stated, "Sometimes customers accidentally make purchases using the Groupon mobile app on their phone." In this statement alone, Groupon openly admits that this has happened before and they are WELL AWARE of it. Knowing this to be a problem, Groupon has done nothing to fix the phone app issue and is doing nothing to help their customers when these incidents occur as a result of their poorly designed app. Instead, they blame their customer and try to cover their butts by saying, "That's why we included a 'Fine Print' section on the deal page...in this case, the restriction in question is: 'Final Sale'". The problem with that statement is that I wasn't even given a chance to read the Fine Print disclaimer because I was on a phone call when the "purchase" occurred. The phone was up to my ear and the screen was blackened out. Also, in my personal email that Revdex.com was not included in, Groupon stated, "This transaction took place with [redacted], so you will have to contact them directly. You can call them at [redacted] Because Groupon merely linked to [redacted] and had no part in the transaction, I am afraid we are unable to assist." With that statement, they are passing the blame onto [redacted]. They are pushing me onto them so they do not have to deal with me. Remember, Groupon admitted these accidental purchases do happen on GROUPON'S app--not [redacted]'s app. When I contacted [redacted], their rep, [redacted]old me I had to contact Groupon because they couldn't help me and it was an "Issue with Groupon's app."  When [redacted] 3-wayed me with Groupon to try to resolve this matter, Groupon refused to let me talk to a supervisor. When I asked for a supervisor to call me back, the Groupon rep who said her name was [redacted] told me the supervisor doesn't make calls. I asked for the supervisor's name and [redacted] couldn't give me a name. She then supposedly put [redacted] and me on hold and then HUNG UP on us. Later, I received an email from Groupon asking that I rate the customer service I received with [redacted]. They lady I spoke with was not named [redacted]. Her name is [redacted]. She lied about that too. I feel she never asked for a supervisor to help me. She merely put me on hold and pretended to. She couldn't even give me the name of her supervisor when she supposedly had just tried to get her on the phone to speak with me. Also, I have never given Groupon my permission to store my credit card information. I have asked that they remove my financial information but I do not know if they have done so. Their rep, [redacted] said she would remove it but I have no faith in that company.I reject Groupon's response to my complaint because they are responsible and admitted to the issue in their app yet are refusing to take the correct actions to resolve this issue. I called them within 15 mins of "making this purchase" and yet they still wouldn't help me. It took more than an hour to have the transaction show up with [redacted]. They could have easily cancelled the transaction right then but didn't. Very poor customer service. I believe this is FRAUD because Groupon knows about the problems and continues to profit off it.  Since this has happened to me, I started doing research on my own. I have found other people on [redacted].com that have had my exact same issues. There are 400+ complaints on ConsumerAffairs.com on Groupon. There needs to be a class action law suit against Groupon!! 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your refund for [redacted]...

[redacted] Yacht Cruise Admission for Two placed via an alternate email. I am showing that the order was canceled 10 minutes after the order was refunded.It is possible that the credit appeared before the charge or you were not charged at all. Due to a credit card reversal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Rhonda,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint:I have reviewed your correspondence with our...

representative and I apologize for any confusion. Ordinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $16 Groupon Bucks to your account.Groupon Bucks are available in your account immediately and never expire. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the future. In general, we ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use it. But again, I understand your situation and I'm glad I could help out this timeI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Veera *.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
This is exhausting. I've talked to 5+ customer service reps. All my emails, and supporting documents you have. This charge was on my business credit card. You'll find nothing under my email, phone, address, or my name because I didn't open the account. All you have to reasearch is our business name and the credit card number. And that info was on the credit card stmt emailed to you.I'm filing fraud against the charge/your company thru my credit card provider.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com in the ticket # [redacted]Regarding your complaint: I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I want to start by apologizing for what is...

obviously a very frustrating experience. We were notified back in November that your Groupon account may have been accessed in an unauthorized manner, so for your safety and security, we temporarily deactivated it and removed your billing information entirely in hopes that you would notice this and contact us directly. The thought behind this protocol is that we hesitate to contact you directly in case your entire email address / inbox was compromised as well. This is in order to further protect your information and keep it as private and secure as possible.I can confirm that the order that was attempted on 11/23/17 with your billing information was reviewed by our Account Specialists and they ultimately decided to refuse the charge and cancel the order altogether. No funds were collected on our end and should accurately reflect that on your statement.It's difficult for us to tell how this happened, as these things occur in a variety of ways. At no time was Groupon's internal security system compromised; however, sometimes access to credit card information is gained from outside sources, and then unauthorized users are able to enter that information on our site.Your bank can provide you with more security advice and help you further from here, but if you use your credit card for other web services, it's always a good idea to create a strong, unique password for each website—passwords with a mixture of upper- and lower-case letters, numbers, and symbols are recommended.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Contact Name and Title: manager
Contact Phone: (888) [redacted]
Contact Email: [redacted]@groupon.com
I'm really sorry for the trouble. However, I'm not able to issue a refund for your expired vouchers.
All the businesses we feature understand that the purchase value of your Groupon never expires....

Of course, if you have difficulty using this, I'll be more than happy to assist you further.
Thanks for your understanding. Please let me know if I can help you with any other Groupons.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Unfortunately, I'm not able to issue a refund for your order. I’ve also emailed you directly from [redacted] via Ticket [redacted] with more information about your refund request. Please reply to me there if you have any further questionsThank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support