Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: Please be aware, this Groupon Goods item is sold by a 3rd party merchant, and they take care of ensuring the fulfillment, delivery, and quality of the item you've purchased.I understand that you are not satisfied with the previous replies you've received from the merchant. Please note, any items marked "final sale," are nonrefundable and may not be returned. However, given the circumstances, we've gone ahead and escalated this issue to our Stores Support team for further review.I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Typically, after the 3 days of your purchase, we'll not issue a refund for the order. However, I am able to...

make an exception and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one. You can exchange your voucher any time for an equal value of Groupon Bucks. I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: The account deletion and your gift...

card. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Thanks so much for your continued patience throughout. I am very happy to hear you received the check! Please let us...

know if we can help with anything else!Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I did not feel it was satisfactory. I was not encouraged to maintain any kind of business contact with Groupon. I was taught that when you make a mistake, you take steps to ensure that the wrong was made right, and I don't feel that anyone at Groupon wanted to do that. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like the merchant reached out to us to have the fine print updated to include "valid for 30 minute...

sessions only at Garwood, NJ location" after you'd made your purchase with us.Given this stipulation was added after you'd made your purchase, we've gone ahead and honored your refund request and refunded this order back to your original form of payment. Please allow up to 10 business days for this to be reflected on your statement.We're so sorry for any inconvenience this may have caused. If there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  Our Account Specialists have been in...

touch via email, and are investigating further. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] S.ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected] your complaint: Swapping the promotional discount for a...

future purchaseI’ve provided more specific instructions in my direct email to you via ticket #[redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Tell us why here.Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***Regarding your complaint: I'm really sorry to hear...

about the trouble you've experienced since redeeming this Groupon, particularly with regards to the return made with the merchant. Because you stated that the merchant will not honor your Groupons for the promotional value (or in-store credit) even after you returned the item, I've gone ahead and issued you a refund of $54 to your original form of payment.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support..

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [email protected] ticket [redacted], it was stated:"As mentioned in our earlier correspondences, on the original screen where you made this purchase, http://www.groupon.com/deals/quaker-steak-lube-4, we included a map and list of locations.I'm sorry to hear that you're not interested in visiting this location. However, since this information was included on the deal page at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)."Regarding your complaint: I've personally reviewed your order, and despite this being outside of our return policy, I would like to offer the opportunity to take advantage of Trade In as a one time exception. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to activate self-service Trade In for your [redacted] voucher for Groupon Bucks.After you initiate your Trade In, you’ll receive email confirmation that $12 has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In. (Please note that you do not have to spend the entire $12 within the 24 hour period. A simple transaction of $1 would work and any leftover credit would remain on your account towards future purchases.)If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire. However, you can just re-initiate Trade In again from your "My Groupons" page up to 14 days post-expiration.Please let me know if you’d like to proceed with Trade In by replying directly to the email I sent you via [redacted]@groupon.com. While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstance.Again, if you have any additional questions, please reply directly to the email I sent you via [redacted]@groupon.comThank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Thank you.Company was supposed to issue credit but has yet to do so. I've contacted them for status but have not heard back as of yet.I appreciate your help.  [redacted], MD

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.If you have any additional...

questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am very sorry for the frustration in...

locating this charge from Groupon Getaways. We want to do everything we can to assist with this issue and for something that was purchased in July 2016, we recommend you contact your bank or credit card company directly for more assistance.I’ve provided more specific instructions in my direct email to you (Ref. #56104473). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted].If you have any additional questions, please...

reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Your refund processed successfully on 11/1 to the card ending in 7091. It should appear on your statement as a refund from Groupon, Inc.Though...

the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I have also responded to you with a direct message from our Customer Support system earlier today.For the safety and security of Groupon,...

we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Annie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: It looks as though your account had...

unfortunately been compromised in a completely separate situation from the issue you had with your stay at Sonesta Maho Beach Resort & Casino. We were able to catch the unauthorized activity, and we then issued the refunds and deactivated your account to protect you from further unauthorized purchases. While I understand the unfortunate timing, I can absolutely assure you that we would never charge a customer and deactivate their account just for making a complaint or requesting a refund.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Lauren *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I am a manager here at Groupon. I am sorry about the delayed...

response. I appreciate your patience while I reviewed your situation.  For the trouble, I’ve placed $10 Groupon credit in your account. The credit is available immediately in your account, never expires, and automatically applies to your future purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]