Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I can understand your frustration on this...

order for not being able to redeem this Groupon as desired. We have been trying to get in touch with the business on your behlf to ensure you are able to redeem this Groupon without any hassle. However, I can understand your situation and looks like this issue has been resolved for you. I've just issued a $5  Groupon Bucks to your account for the inconvenience caused. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Hope this resolves the issue and would like you to continue to be our best customer. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your trouble. We completely apologize for the inconvenience caused with the...

purchase and not providing immediate response. We completely understand your concern and apologize for the trouble.However as per the system we are happy to see that the refund has been made successfully for your purchase on Dec 14 and an email has been sent on the same day. We apologize for the trouble caused in this regard. We will make sure these kind of experience will not happen in future.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding the complaint on your compromised account;I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: [redacted]I appreciate the response, but it is still not acceptable.  In my correspondence, you'll see that I reached out to your team IMMEDIATELY after purchase asking for assistance in making the appropriate modifications, before the charge was even fully processed against my credit card, to resolve.  Can you not see why it is neither fair nor reasonable that you say you are unable to refund because it is, now--after weeks of my reaching out and begging for assistance, too late?If any member of your team would have been willing to offer me a credit in a reasonable amount of time--without having to follow up, beg, file a formal Revdex.com and Attorney State General Complaint--it may have been a reasonable solution; unfortunately, however, this was not the case.  As a result of the actions (and inaction) of your team and the decisions made, it is clear that Groupon is not a business that I can trust to honor any agreements I make for payment nor to make an issue right if one arises, and is one that I cannot comfortably do business with in the future.  I have shared this reasonable perspective with your team multiple times before and again with you now in the context of why a credit has no value to me.  I understand how payment processing works; Groupon has every capability of issuing this refund, they are simply refusing.Finally, the same team member-[redacted]--to whom this issue was escalated previously and who vowed to help with this and any questions regarding other Groupon purchases has repeatedly ignored, over weeks, my requests to cancel and refund the other unused Groupon voucher on my account.  It had been recently purchased at the time of the request yet I fear I will now be told, again, that too much time has passed to do anything about it because your team failed to act.Until the issue of fraudulently charging an amount I did not approve is resolved with a refund (not credit) and I receive a response to my repeated requests for Groupon to assist in cancelling a different purchase that is not impacted by the amount of time that has passed since reaching out, this matter is not resolved.  You are a huge company with millions of customers--if you are mistreating me this way, there is good reason to believe I am not the only one and I will therefore continue to pursue this with the Revdex.com, IL State Attorney General, media, and the identification of others who may have experienced similar treatment in consideration of a class action suit.  I have no desire to spend my time doing any of these things; again, I beg of you to just do the right thing and refund me the amount I did not agree to pay Groupon when I authorized the billing of my credit card and, now, address my repeated requests to be allieved of the liability of the unused voucher on my account.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]My name is [redacted] and I'm a manager with Groupon's customer support. I apologize for any confusion over your reservation for The [redacted] Resort & Spa, and I'm happy to help clarify the cost of your booking.You paid:$129.50 per night for a One-bedroom Suite$38.69 in hotel taxes$7.77 for Groupon's booking feeThe total price for your reservation is $175.96. This price was displayed to you at the checkout screen when you confirmed your order, and this price you agreed to pay by confirming your order.With regard to tax paid, all tax collected by Groupon is remitted to the hotel at which you booked your stay. We are required to collect these taxes and cannot refund them. If you have any further questions about the specific taxes you paid, please speak with the hotel where you stayed.I hope this helps clear things up! Please let us know if we can assist you with any other Groupons.Best,[redacted] MGetaways ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11134463, and find that this resolution is satisfactory to me.
Sincerely,
Priscilla **

Hey [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:It is very sad that it took numerous emails going back and forth with Groupon and even then, the issue was never resolved.I had to personally email the CEO and forward him the email thread of myself getting passed back and forth before someone actually took the time to read my case files and fix my issue. Groupon should of took care of my issue during my first email to them and not pass me back and forth.  The issue is now resolved, but only after opening a Revdex.com complaint as well as endless emails going back abd forth.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I've sent you a prepaid return mailing label...

to your email address. Please return the product and we'll process a full refund upon the receipt of your return.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]  For reference, the ticket number is [redacted]Regarding...

your complaint: I apologize once again for the frustration regarding your Groupon Goods purchase.  You'll find more detailed information in the email sent to you from [redacted] but you've been issued a full refund for the item, as well as an additional Groupon Bucks credit to your account.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email...

from [redacted]Regarding your complaint: I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted].I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We provide all of the information necessary...

to understand any amenities and restrictions on our Groupon Getaways deals on the deal page as well as the Fine Print. I apologize that you were unable to read this deal over carefully due to circumstances but with this information available prior to purchase we are unable to issue refunds. Also from the fine print of this deal, "72-hour cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable."I do see that you had contacted us at the end of June for assistance however you were not able to provide the account which the purchase was made so we were unable to provide the proper information at the time of contact with us.There are circumstances where we are able to reach out to a hotel to see if we are able to get an exception made however we were recently notified by [redacted] that a dispute had been issued against a purchase you made—specifically, your Getaway purchase. We recommend reaching back out to your financial institution directly to discuss a resolution as we will be unable to further assist and your request for a refund is denied.We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/support.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hey Christine,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Initial Business Response /* (1000, 5, 2015/04/30) */
Contact Name and Title:[redacted] Manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
I am sorry to hear about the trouble you experienced trying to redeem your expired FTD Groupon. In looking into your...

issue, it appears one of our representatives was able to cancel this order and issue your refund. Your order was refunded to Groupon Bucks on 4/26. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
Again, I apologize for the frustrating experience and thank you for providing us with your feedback.
Regards,
[redacted]
Manager
Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: not receiving a refund for your [redacted] Massage Groupon.I’ve issued a full refund. I'm very sorry for the trouble, and issued $15 to your Groupon account for the trouble. I've emailed you directly via ticket [redacted] . If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support