Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I received the wine finally. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I can't apologize enough for the delay. Of...

course, this is not the experience we want you to have when using Groupon.At this point, I can no longer provide any further updates on the status of your order, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.We would never create false tracking numbers for our customers, all tracking numbers we provide are issued by our shipping partners.  Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for. Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm so sorry for the trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: she cited a refund was available if the company displayed customer disservice as if they had not. The fact is, they did, as I articulated several times during the recorded call to the Groupon rep. 1) they misrepresented the results I would get from having these treatments. Not only do they not have the correct laser for my skin type, but as a result, they must use extremely low settings which essentially defeats the purpose of my getting the treatments to begin with. 2) They provided misinformation by quoting only 6-8 sessions were necessary when I first purchased, but again, because of the laser vs. my skin type, that quote has doubled and tripled since my first time asking. I should have been made aware. 3) They claim that professionals are performing the treatments but I've had several girls tell me that they had just started for the first time weeks to a month prior of my treatment. I have been complaining to the actual company for months, trying to give them an opportunity to resolve and have only been met with excuse after excuse. First I was told it was because of the appointment intervals, but each appt was specifically designated by one of their representatives. The records were mismanaged at one point and they had the wrong date down and could not even confirm a few of my previous appointments, claiming (even arguing) that I came in one particular day (3 weeks from the appt. prior) when in fact, I was on the other side of the country. This entire experience, even with Groupon just further adds to the negative customer experience. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry to hear you're having...

trouble redeeming your Groupon. You have purchased a voucher that needed additional instructions to redeem. Since this voucher is customized by the customer you need to access the merchant website to redeem. I reviewed the redemption process, and everything appears to be working.I recommend visiting the merchant's website directly from this email: http://gr.pn/1OX2WKi . The voucher code you need to input during the checkout page is gnrbjkeqymevzI'm also including some tips for redeeming your voucher, as well as a link to our (FAQ for using redemption codes)[http://gr.pn/usingredemptioncode]:Try copying and pasting the website and redemption code directly from your voucher to avoid any typing mistakesIf you're trying to view the website on a mobile device, switch to a computer instead if possibleMake sure you haven't previously blocked the website previouslyIf you've tried these tips and continue to have trouble, we recommend contacting the merchant directly at [redacted] or [redacted] (email is preferred). They should be able to test your code and troubleshoot their website for any known issues.If you've done all of this and still aren't able to use your Groupon, let me know and I can take over from there!Thanks,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, It seems that there was a mistake with...

your vouchers and I have refunded your original form of payment $69.25.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/05) */
Hi [redacted]
I checked our records and it appears a supervisor did get back in touch with you on July 24th. I have copied and pasted the email below.
Hi [redacted]
I have to apologize for the delay in response here. We've been inundated with an...

unusually high email volume and are working to respond to inquiries as fast as we can.
Unfortunately, like[redacted] mentioned, fluctuations in the market and other factors beyond Groupon's control can cause the price of our deals to shift from day to day. While I do understand that you did not intentionally cancel your initial order, the order was cancelled. Once that happens the order is removed and the money is refunded. There is not a way for us to get that original price back or to apply a promotional discount to a subsequent order that's already been placed.
To help make up for the trouble, I have issued $15 in Groupon Bucks to your account. This credit will be available for you to use shortly.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.
Regards,
[redacted]
[redacted]
Groupon Customer Support
If you have any further questions, please don't hesitate in contacting us.
Regards,
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support[redacted]Regarding your complaint: This appears to have been resolved...

alreadyI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:Looks like the refund was made to your...

card on 04/07/2016 ending 4360. Please allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Well, the product is purchased through Groupon. Groupon is fully responsible to contact the seller on their end if there is an issue. Groupon doesn't even know the seller. [redacted] Stores has been contacted by email, denied having any locations in China, suggested that this is a scam. I would like a refund please. Moreover, there should be a customer protection offered by Groupon in such a case. Since 8/28, I haven't heard anything from the "seller" in regards to tracking the package.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: After 3 days vouchers are usually...

non-refundable but we do understand your frustration and will provide a refund to Groupon Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Groupon has failed to honor the Groupon Promise as advertised on their website at: www.groupon.com/groupon-promise. I am not happy with my getaway experience and they are not willing to fulfill their promise as advertised on their website terms and conditions. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It is still unresolved. A follow up email from three different people telling me, they are all waiting on other people to resolve my complaint, is not enough. This is the circle of emails I was talking about in my original complaint. All talk, goes nowhere. I want the $295.90, that was taken form my payment on 7/1/16 or a clear accounting for why it was taken out, when I was told it wouldn't be.
Sincerely,
[redacted]

I don't really care what you do with the complaint. The issue is not resolved. Groupon has yet again lied in saying they have issued me a full refund.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, Unfortunately, we're not able to...

offer exchanges or replacements at this time. However, you can return the phone for a full refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
Please adjust your computer generated response to requests for getaways so other consumers are not confronted with what I have had to deal with... Groupon booking me 2 rooms after the date requested. It's like getting tickets to a concert today for a concert that took place last week. It does NOT satisfy the customer. Perhaps in the this case you should contact Windham corporate offices. At least adjust your computer response

Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi Tascheena,
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
For situations like this, we...

can only offer a credit in Groupon Bucks to help make up for any trouble. Fortunately, this credit is easy to use--it automatically applies at checkout--and you have plenty of time to use it. If for some reason you haven't used it by the time they expire, please reach out and we can extend the expiration as an exception.
I am sorry that I wasn't able to provide you with your desired outcome in this matter.
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
Regards,
[redacted] M
Manager
Groupon Customer [redacted]