Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. For reference the ticket # is [redacted]Regarding your complaint:...

I am unable to locate your merchant account in our system. In reviewing some previous correspondence, I have a feeling your deal may have been featured outside of the US. As such, I have asked for some additional information to locate your account in teh email I sent you directly. You can also call our US Merchant [redacted] at [redacted] in the meantime as well and they will be able to assist directly. If you have any additional information that will help me locate your account and have trouble with the number provided, please reply to my email directly and I will be happy to follow up. Regards,    XXXXXXXXManagerGroupon Customer [redacted]”Please let me know if I can be of further assistance. Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am truly sorry to hear about your...

disappointing experience. We completely apologize for the inconvenience caused with printing the voucher and also about the refund requested.However as per the system I can see that the order has been refunded to you on 05/04/2017 back to your account and you would have received an email regarding the same. Thus kindly check your account to confirm on the refund.We completely apologize for this situation and sorry for the trouble.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry for the trouble with your...

purchase. I'm happy to help, but I wasn't able to tell from your email which Groupon you're referring to. If you let me know the name of the deal that you purchased, I can certainly look into this for you.  .If you have any additional questions, please respond to my direct email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: we have processed a full refund back to...

your credit card for the [redacted] deal as of 12/29/16. We apologize for the frustration you experienced. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com to the address on your account.Regarding your complaint:...

Sorry for any confusion. We currently show the merchant is honoring vouchers at their location in Stamford, CT. If you are having trouble contacting them we can have our team facilitate communication between yourself and the merchant.If you would rather not attempt to use the voucher at this point I can issue a refund in Groupon Bucks to your account instead.I've emailed you directly through ticket number [redacted], please reply to me there with your desired resolution.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:Your refund for Extreme Shape N Freeze...

has already been processed. Allow up to 10 business days for this to be reflected on your statementIn regard to returning your misplaced product, I'm sorry for the trouble. I'm forwarding this issue to a customer support representative on our Groupon Goods team to look into this further. Once we have more information, we'll follow up with a resolution as quickly as possible.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. We would never want to loose such an awesome customer for this reason. I will be more than happy to issue $30 to your Groupon account but I find your account deactivated as per your request.Would you like me to reactivate this account for you to solve this issue for you. Please let em know and I will be help you further.Looking forward for your reply.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thanks for reaching out to us through Revdex.com. I have reviewed your correspondence with our representative and I apologize for any confusion. I know this is a disappointing experience. It appears the previous manager who replied to your complaint did not send you the more extended email through our support.com app, and I sincerely apologize.With regards to your hair cut deal "[redacted]hair-studio", we’re issuing you $25 in Groupon Bucks and with regards to the spa deal "mind-and-body-massage-day-spa-4", we’re issuing you $59 in Groupon Bucks. These credits are available for you to use immediately and will expire in 180 days.If you have any questions, please reply directly to the CS email, and I will personally follow up with you.Thanks for your understanding,[redacted]Groupon CS Manager

Complaint: [redacted]
I am rejecting this response because: I would like groupon credit 
Sincerely,
[redacted]

Hi [redacted] Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion. I am very sorry that you were delivered an incorrect product from us and you faced a lot of trouble to initiate the...

return label. We understand your concern and initiated the return label and refund is processed back to you. Hope this clarifies. Please feel free to ask, if you have any other concerns. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I understand that you purchased two vouchers for 4-Wheel Alignment...

with a One-Year or a Lifetime Warranty at Your Brake & Alignment Service Center. I'm sorry to hear that the service was not to your liking, however we will not be able refund you as this is beyond our 3 day Cancellation Policy. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/30) */
Hi[redacted]
I'm really sorry for any trouble. Unfortunately, this Groupon is final sale, so I am not able to issue a refund.
This information is listed in the Fine Print, which can be found on the page where you originally purchased this...

deal and on the Groupon itself.
If you'd like to take another look at any of the details for this deal, you can find the Fine Print by pulling up the mobile app and going to "My Groupons." Once you're there, just click on this deal, scroll down, and the Fine Print will be located below the map.
Thanks so much for your understanding.
Take care,
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded me 50% of the original cost.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase for Samsung Galaxy...

S6 32GB 5.1" Unlocked Smartphone (Refurbished) - Gold. I am not able to locate the order within the email account associated with [redacted]@gmail.com. I am showing that you may have used another email address, but I will need to have you verify the email address in order to proceed further.Once we authentic the email associated with the order, we will be more than happy to resolve this for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.Please keep in mind that once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question. Please let me know if you need assistance with anything else.Thank you,[redacted] S.ManagerGroupon Customer Support"Regarding your complaint: As [redacted] stated, we cannot issue any kind of refund or alter an order in any way once a dispute has been filed. However, as the order for the keratin treatment was traded-in, and subsequently those funds were used for [redacted], I believe I can help. I have issued a refund for the [redacted] Groupon. Because this was made using Groupon Bucks, that is the only way I can refund you, rather than to your Paypal account. I have issued $84 in Groupon Bucks to your account for the [redacted] Groupon, and it is immediately available for your use, and does not expire.I hope you find this last resolution as satisfactory. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I am reviewing your most recent commenst and all internal Groupon correspondence. I will respond to you  via email from [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon...

Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make...

sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon . Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reply in Revdex.com portal. I responded to you a moment ago via email from [redacted]Regarding your complaint of your Groupon Goods order we have issued you full refund for the wrong order.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: The additional $31.00 authorization hold...

that you see is not a charge, but just a pending amount captured to ensure that the [redacted] account is valid. These authorization holds fall off of your bank statement within a few business days. We can confirm that you were only charged one time for $31.00 on 9/15/17.I've included this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon has always passed the buck and nobody has taken responsibility for any of their actions. I want other consumers to know that Groupon as a company are liars and cheats. They will steal your money, not get back to you and pass the buck.Groupon is a despicable company to do business with.
Sincerely,
[redacted]