Groupon, Inc.

Initial Business Response /* (1000, 10, 2015/10/07) */
Contact Name and Title: GROUPON
Hi [redacted]
I'm so sorry to hear that you're unsatisfied by your latest Groupon experience. I am a manager here at Groupon, and I am happy to look into this further for you.
I reviewed your account and...

see that you should have received the credit to your account however it was not applied due to some technical issue. I have issued the $14.14 your Master card ending with XXXX. Please allow up to 10 business days for this to be reflected on your statement.
I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you.

Hello [redacted]I just sent you an email from our internal support systems. Please review that email, and if you have any additional concerns, please let me know by replying directly to that email.Thank you,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I am sorry to know that you did not...

receive the expected cash back of 9% from shopathome.com. However, since the offer is from 3rd party merchant we do not have the option to provide you the cash back.In this case, I can go ahead and issue $18 in Groupon bucks to your Groupon account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: it does appear we sent an email to you after the first purchase (order [redacted]) initially failed...

advising we would try and recharge the credit card within the next 48 hours. I do apologize for the inconvenience with the now duplicate purchases. We know you're a great customer with us, and ask that you refuse the shipment on one of the two purchases scheduled to deliver tomorrow.Please reply back to the email I sent your directly as soon as you've refused the duplicate shipment and we'll get a refund processed to your original form of payment as soon as it's confirmed. If you have any additional questions in the meantime, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: You can exchange your voucher any...

time for an equal value of Groupon Bucks. The Groupon Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:  I've just read all previous correspondence and your last email with Shaun. I would once again like to apologize for the trouble you've had attempting to attend the [redacted] Magic Show and [redacted] Steak House Dinner.  I just took a look into your account and I see that the merchant has decided to extend the expiration dates.  It appears that they were booked, as you mentioned before and many other customers were also unable to redeem their vouchers.  Your new expiration date is June 30, 2017 and I do hope that you are able to make a reservation at your convenience.For this inconvenience, I have added $10.00 in Groupon Bucks to your account.  These bucks are automatically applied to your next purchase, but be sure to use them before October 22, 2017 as they will expire after that date.  Once again, I hope I was able to help and by all means if you have any additional questions or concerns, please feel free to reply directly to this email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].In ticket [redacted], it was stated:"I'm sorry again for the trouble, and we appreciate your feedback. In circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, since you are such an amazing customer, I am able to offer a one time exception in this case.A refund of $31 in Groupon Bucks will be issued to your account shortly. You will get an email confirmation of your refund within 24 hours. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we are happy to make this exception for you today, please know that we will not be able to do so again in the future"Regarding your rejection: As the merchant did not deny the service, and the voucher was redeemed, we cannot offer any further assistance past the already-issued refund to Groupon Bucks. This is the kind of service that is very subjective to the customer to determine value. We do our best to make sure we feature reputable merchants, but if the merchant was able to perform the service, they have honored their contract.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting  GROUPON  offer because it should not have took  Groupon 7 days to cancel out my rooms. I truly feel that they should honer my purchase. If they made a mistake by all means it should be on them not me. because it took them so long to get back to me the rooms went up additional $120 a night. Groupon should show a little bit more responsibility for their mistake.
SincerlY,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].Regarding your rejection: While it is true that we typically cannot refund a purchase of this nature past our refund window and past the voucher's expiration, I completely understand your frustration. I've issued a full refund to your original form of payment. Please allow up to 10 business days for this refund to fully post to your statement.Again, I apologize for any inconvenience caused by this situation.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 11782254
I am rejecting this response because: groupon is just not getting it I did use the e mail of [email protected] when u clicked to put in my cart from the e mail offer a red block at the top saying by invitation only. I attempted to purchase the item for several days and they are like robots at groupon it's the same response from groupon before I contacted the Revdex.com 
Sincerely,
Rosann Ruiz

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm so sorry for the difficulty you...

experienced with this deal. We are reaching out to the merchant to find out what happened and make sure that you will be able to use your Groupon on a Sunday. Additionally, I have issued some Groupon Bucks for your inconvenience.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  In this case, I have made every effort to make these sheets work - washing many, many times and then using to see if they are better.  This all takes time - certainly more than 14 days.  In fact, considering that I do have a life beyond washing and changing my sheets, it easily took a couple of months.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I've asked several times for a credit to be processed back to my credit card.  I've stated several times that I did not want to be pressured to use $189 towards "goods" that I don't need, just so I did not lose my money all together.  This has been going on for months with promises of a phone call back by customer service, only to receive none.  For Groupon to act like they did the right thing by issuing "groupon bucks" to use towards their goods rather than issue a credit back to my credit card is completely frustrating and very disappointing. 
Sincerely,
[redacted]

[redacted]
I am rejecting this response because: I believe this was false advertising,  I paid $100.00 for 2 [redacted] which I had to pay an additional $50.00 to have the 1st [redacted].  Also, the chemical that they used mused have been old because it did not work. So I had to pay an additional $50.00 for something that did not work .  If I am credit $50.00 I am still out $50.00 for a treatment that was not up to par.  I had asked a simple question about the adverting asking if Groupon was aware the vender was charge an extra $50.00 and no one responded.  I went on yelp and another site and found many complaints concerning this business and charging more money.  My case was not isolated and unsure what Groupon plans to do to correct the issue.  I would like to be refunded for the $50.00 I believe it is fair.
Sincerely,
[redacted]

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Eric...

*ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I've checked your order and see that we've...

already sent you the prepaid return label for your order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]