Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I apologize for the frustration. I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I see that in your recent conversation...

with us you have requested for a full refund. I have issued the same and provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. If you have any additional questions, please reply to me...

there.Regarding your complaint:I apologize for any trouble you and your wife had while trying to redeem your [redacted] voucher.It looks like this has already been taken care of as I see that you contacted us directly on May 9th. Our Service Enhancement Team refunded the voucher to your original form of payment, a [redacted] ending in [redacted], on 5/11/17.Again, if you have any additional questions, please reply directly to the email I sent you from [redacted]@groupon.com.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]Regarding your complaint: I'm...

really sorry for the frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. A full refund was processed back to your original form of payment on January 17. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from s[redacted]Regarding your complaint: We need few more information from you to...

resolve the issue.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Angie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Deborah *ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
I just received a notice that I purchased it not a refund!!! and item is on it's way.  I better not have been charged again and I no longer want it from you whereas I bought it from company you were getting from.
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I am asking my GC why I need to provide account information?? Anyway, I have send the email from [redacted] to you maybe weeks ago, but NO ANY RESPONSE from you.

Tell us why here...Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’m sorry you’re having trouble using your...

Groupon vouchers. I've reviewed your orders, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupons, and you can purchase a brand new one.Here’s how it works:1. When you Trade In your vouchers, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.2. Reply to this message to confirm that you want to exchange your 120-Minute Massage at Rite Touch Massage and One 60 minutes Massages with Optional Cupping at Power of Touch Massagevoucher for Groupon Bucks.3. After we initiate your Trade In, you’ll receive email confirmation that 124 has been issued to your Groupon account.4. Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.5. If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further...

questionsRegarding your complaint:  I see that [redacted] has explained the reason for not issuing a refund to your credit card. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/14) */
Contact Name and Title: Kimberly C
Contact Phone: [redacted]
Contact Email: [redacted]
Hi Matt,
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry...

for the trouble.
I'm sorry to hear about your disappointing experience! Unfortunately I'm not able to get you new batteries since the deal ended back in January. We only had a limited quantity.
To help make up for the trouble, I have issued $10 in Groupon Bucks to your account. This credit will be available for you to use shortly.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.
Regards,
Kimberly C
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 9, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi [redacted]We are sorry for any trouble. We can confirm that the amount charged for your purchases of [redacted] (November 24-26, December 1-3, 8-10, 15-17, 19-23, 26-30) - [redacted] Admission" was the price listed at the time of purchase, $26.75, each. We apologize for any confusion.For...

any inconvenience this may have caused, I have gone ahead and issued $15.00 in Groupon Bucks to your account to make up for the difference. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.If you need help with anything else, please let me know.Thanks,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble...

you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. Because you had such a poor experience, I've just canceled this order and issued $14 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted]. Please reply to that email directly if you have...

any other questions or concerns.I sincerely apologize for any inconvenience caused from this particular order. Unfortunately, because our GrouponLive deals are ticket purchases, we're not able to offer refunds after the day you buy them. Once the redemption period has passed, the ticket has no value.We always do our best to explain this clearly in the Fine Print on the page where you buy the deal and on your Groupon voucher itself. I'm sorry if anything about this was confusing.Again, my apologies that I'm not able to help with your request. Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: The refund for this purchase was issued to...

your original form of payment in the amount of $50 on 1/19/17.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I apologize for any confusion or difficulty...

you've had with the deal invites for [redacted] and [redacted].  Hopefully I can provide some clarity.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. The Groupon deal purchased was correctly set up to charge purchases in U.S. dollars. Your bank may require exchange rates and/or conversion...

fees if the deal is purchased with a Canadian credit card.We'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that letter "C" doesn't appear before the price, that means the deal is processing in U.S. dollars. The deal indicates a $14 discount due to the overall value being $30. Since conversion fees & exchange rates are charged by the banking institution and not by Groupon, they are not taken into consideration when determining the value or discount of the deal. For this reason, we will not be able to honor your request for a refund of $5.78. We appreciate your feedback, and my apologies again for the inconvenience.Regards, [redacted]ManagerGroupon Customer Support