Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about your purchase of a 12-Month Xbox...

Live Gold Membership.I will be more than happy to issue a one-time exception and full refund to the original form of payment with the return of the membership card. In addition, you do have $10 in expiring Groupon Bucks that were issued to the account that will remain for you to use towards a future purchase. The Groupon Bucks are set to expire on your account 07/15/2018.Please understand, the Groupon you have purchased is final sale, so we will be unable to issue a refund, once the purchase is complete on any similar items in the future. As this refund, with the return, is a one-time exception refund. This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.Also, if your order arrives damaged or defective, you may be able to return it within 14 days of delivery. Unfortunately, the reason for the denial, above and beyond the fact that it was final sale was due to the purchase having been made 09/17/2017. We were not contacted until 01/07/2018, which originally placed us in a position of being unable to guarantee our product outside of that window and assist with a refund for the purchase being defective. You can visit https://www.groupon.com/faq#faqs:content-104 to read more about our return policy.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello Angela,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint:  Unfortunately, we're not equipped to...

offer exchanges or replacements at this time, so I've issued you a full refund and removed this Groupon from your accountI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Radhakrishnan *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I wasn't able to locate your purchase...

with this email address. Please reply with the details of your purchase and we'll look into this further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve looped in a manager who works on the...

Groupon Live Team and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I apologize that you were not satisfied with the quality of the service from Your Brake & Alignment Service Center nor the response that you received from us earlier.  I wanted to reach back out to hopefully provide some clarity.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Thank you for your email and my apologies for any trouble you have experienced. I've just issued a $44.25 refund in Groupon Bucks to your...

account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at [redacted].We hope you find your next Groupon experience to be more enjoyable! Please let me know if there is anything else I can do to help.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: it does not explain the conflicting language concerning the return policy that is linked to this specific purchase. Groupon continues to fail to do the right thing on their end which would be to refund my purchase when their return policy states that I have 3 days to obtain a refund. I contacted them on numerous occasions and they fail to state why their return policy would be linked to a purchase that is supposedly final sale. Their business practice of charging me when their website was failing is a way of cheating a customer. I have been harmed by their continued failure to remedy this issue.  
Sincerely,
[redacted]

Hi Callie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Kelsey...

*ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the confusion with the...

[redacted] eGift Card [redacted] advertisement. We send special promotions to selected subscribers periodically, so please be aware that this particular offer has specific purchasing guidelines. This deal is only valid for accounts associated with the email address where the deal was sent. If you have more than one Groupon account, you'll have to make sure you're signed in with the email address at which you received this deal in order to get the discount.  If you're logged in with another email account the discount will not apply. To learn more about our this type of offer, check out our [FAQ on invitation-only deals](https://www.groupon.com/faq#faqs:content-551).We appreciate your feedback in regards to this advertisement. For the trouble and inconvenience, I've just issued $10 in Groupon Bucks to your account. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it states:"I am truly sorry to hear about your disappointing experience. We completely apologize for the inconvenience caused with receiving the voucher and also about the refund requested.However as per the system I can see that the order has been refunded to you on 09/11/2017 back to your account and you would have received an email regarding the same. Also $9 credits has been provided for the inconvenience you have faced. Thus kindly check your account to confirm on the refund and the compensation."Regarding your complaint: I absolutely understand the frustration. I can confirm that you were originally refunded a total of $18 back to your original form of payment, as well as provided $9 in Groupon Bucks to your account. I am happy to issue an additional $11 as a courtesy and for the inconvenience.This credit is available immediately, will automatically apply towards future purchases and will expire within 180 days if left unused.we have done our best to assist you and have provided you with the best solution available in this circumstance. We hope to regain your trust in the future.Thank you for your understanding.Regards,[redacted]
ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We refunded this purchase in your...

account on October 10th. It can take up to 10 business days to see this refund. Also, this purchase was made using a promotional code so the refund was $8 dollarsI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Dear Heather,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint:  You had issues with haircut deal and...

few other along with that and so I have refunded them and my sincere apologies for the bad experience. We would like all our customers to have great experience with Groupon and rest assured that this is a one-off case.https://groupon.zendesk.com/agent/tickets/41694291I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka Manager Groupon Customer Support”

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: It looks like we've already issued a refund for the order. I’ve also emailed you directly from...

[redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I no longer want the Groupon. I want a refund! I am no longer interested seeing as how it takes months for a resolution on Groupon's end. A customer should not have been neglected. This clearly shows my business is not valued. The time for you to help me redeem the deal passed a long time ago. Your team clearly did not care enough to help my friends and I when we were unable to claim the deal in the beginning. My friends already received their refunds. I no longer have use for this deal. This issue should have been resolved months ago. I want a refund. Also like I told your customer service team several times both via chat and phone calls if you email me be sure to email I[redacted]@gmail.com. 
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for any inconvenience. I'm happy...

to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.Once I have the information I requested through the direct email I sent , I'll be able to find your Groupon and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]