Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Refund for Four Hours of Cleaning Services...

from [redacted] I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I want to apologize again for the...

trouble with your Groupon Goods purchase. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.I've just canceled your orders and issued a refund of $66.87 in Groupon Bucks to your account for your three items. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: While this is a separate issue than what was previously raised through Revdex.com, a refund for the day cruise has been processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment, as well as all previous Groupon correspondence prior.  My colleagues Prabu and Carla * have already replied to you on January 12th and February 2nd, respectively.  Per these replies, we stated"Sorry for the trouble. If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution."and"The Getaways department works directly with hotels to provide rooms at a discounted rate. Since Groupon does not impose the cancellation policies for these Getaways Booking deals, we are not in a position to cancel after the cancellation window has passed. We can only enforce the policy after this deadline. This specific deals cancellation policy is non refundable directly after purchase. This is the reason we are not able to go against policy as the terms of this deal was set up by the hotel directly."We also gave you instructions for removing any credit card information from both the full site and mobile app, to avoid this situation in the future.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. Please note: we are not able to assist any further with your particular request and we consider this issue resolved. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In...

ticket [redacted], it was stated:"It sounds like the restaurant you visited to redeem was only able to honor $25 of the $100. On the page where you made this purchase, we included information as well as a link to explain that the $100 gift card could be redeemed with various restaurants for a total of $100 and that different restaurants may only have gift cards available in certain denominations and minimum spend requirements. You can view this information on the original screen where you made this purchase, http://www.groupon.com/deals/ultimate-date-night-600."Regarding your complaint: I absolutely understand your frustration and apologize for the confusion. Unfortunately, we do not have administrative access to Resteraunt.com's website and are unable to alter the spending limitations they have set on their end. Fortunately, even if you've only spent a portion of your $100 so far, the remaining credit can be used towards other restaurants available on their website.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understanding. If you have any further questions, please reply directly to the email I sent via [redacted]@groupon.comRegards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
I'm very sorry to hear of the issues you had with this service....

That's never the experience we hope our customers have.I see you called our Support Team on 7/25 and a full refund of $36 was issued in Groupon Bucks for this purchase. Unfortunately, we're unable to refund you more than the purchase price. For any additional reimbursement, you'll need to work with the merchant directly. I have their contact info as http://www.bundleindoorservices.com/ or [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  By two separate Groupon actions, I have received assurance from a Customer Service manager that the product IS NO LONGER available for sale on Groupon, and I have received the referenced Groupon Bucks credit.  I have verified in that I can no longer find the product in my own independent search of Groupon Goods.Thank You.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11001496, and find that this resolution is satisfactory to me.
Sincerely,
Glenn [redacted]

Hi [redacted],I'm so sorry for any difficulty you've experienced with this Groupon Goods purchase. The "Fine Print" section of the deal includes a link to our return policy for Groupon Goods deals. You can also visit http://gr.pn/GoodsReturns for further clarification regarding this. Unfortunately, with...

respect to your situation, we have not received similar complaints and because this request is well pass the 14 day Groupon Goods return policy, we are unable to accept a return at this time and offer a refund.I apologize again for any inconvenience. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Darin,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:  I have notified a Groupon stores...

specialist who is reviewing your request.Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
They never refunded any of my money. Just gave me the run around. they said the would refund my money once the deal was closed but never did. I had to go to my bank and dispute the charges to my account to get my money back, and that action is still pending.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Anytime we suspect that an account has been compromised, we temporarily deactivate that account in order to prevent any more unauthorized purchases.After reviewing your claim, I have reactivated your Groupon purchasing account. I've also sent you an email asking you to reset your Groupon password, which you will need to to do before attempting a new purchase.I'm sorry for any frustration, and I hope this resolution is satisfactory.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] sent on January 12.Regarding your complaint: As previously stated, we are unable to extend the expiration date on your Groupon Bucks.  You can always check when your Bucks expire by signing into your account and clicking "Groupon Bucks" under your "My Account" tab.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.  Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi Bob,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent complaint, your previous post, and all internal Groupon correspondence.I see that we have already issued you refund of $16.50 which you paid for this Groupon order. Unfortunately, we...

won't be able to issue you additional credit above the amount that you paid for this Groupon. I am sorry for any inconvenience caused.Thank you for your understanding.Regards,[redacted]Manager Groupon Customer Support