Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I checked your account, and it looks like the Groupon Bucks were deposited on 8/2/2017 and 8/3/2017 and then used multiple purchases between 8/10/2017 and 8/11/2017. Groupon Bucks are automatically applied to purchases, so it's possible you used the credit without realizing it.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Regarding your issue with the [redacted]...

vouchers, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11124014, and find that this resolution is satisfactory to me. I have forwarded Mr. [redacted] email to the other two purchasers who were part of this group purchase as he has promised to issue a refund to them once they directly reach out to him. He can't do it based on my email because of security concerns and I'm satisfied with the response.I sincerely appreciate the help from the valued Revdex.com team to get this resolved so quickly.
Sincerely,
[redacted]

Hi [redacted]No problem. I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It is not our policy to issue a...

refund—after 3 days from purchase, all sales are final. We only issue refunds if the business is unable to provide the services offered in the deal. Of course, if you're having a hard time using your Groupon, we're happy to help out. We're always happy to help facilitate redemption for our customers. With that said, we can offer the option to take advantage of Trade In for some vouchers. Exchange your Groupon, and you can purchase a brand new one.I can confirm that your trade in processed successfully. You should have received an email confirmation shortly after this was started. The Groupon Bucks you’ve received from this Trade In are eligible towards any Local deal on Groupon. Unfortunately, I am not able to issue a refund to your card at this point, because the Groupon Bucks issued were already used.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"I have checked your account and you have one ordered for of Shoe Holder. The deal itself is for one piece of shoe holder and not for a pack of six. Here is a link to the deal purchase for you to review https://www.groupon.com/deals/gs-unique-shoe-space-savers-ideal-for-home-storage for more information. You can also login to your account on your My Groupon page to check these details as well."Regarding your complaint: I absolutely understand the frustration in this circumstance and apologize again for the confusion. As per the original deal page referenced by [redacted], the photo of the product only shows a quantity of one. Furthermore, the deal details include the description "Package includes: 1pcs shoe holder". Unfortunately, as this was outlined prior to your purchase and this item being listed as Final Sale, we are unable to assist with a return of your product.While I understand that you are not satisfied with the previous replies you've received, we have done our best to advise you in this situation. I am terribly sorry for the inconvenience and thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I can help you to return the order for a...

full refund.I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: Refund for the OBX Ghost Tours.I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: it's a lack of respect this behavior. It shows they don't care for its customers. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Like I already said in my complaint originally, I have already had to deal with [redacted] for this because Groupon has ignored me. A Groupon representative sent me the same message and I sent him this reply:Hi [redacted],Thank you for your email. Yes I was refunded $69.00USD ($87.61CAD), but at the time of the fraudulent charges $69.00USD was equal to $94.23CAD, so Groupon still shorted me. $6.62CAD.The remaining items I was not refunded for were as follows: $5.00USD = $6.90CAD$9.00USD = $12.42CAD$199.00USD = $271.77CADI believe [redacted] is now going after Groupon for these charges. You may want to speak with [redacted] directly.I am completely dissatisfied with Groupon and how this was all handled. I never kept a credit card number on file in my Groupon account so even IF my account was compromised, no one would have my credit card number. I will never use Groupon again and I know that my friends, family, and coworkers are not impressed by what your company has made me go through, and they will no longer be using Groupon any more either.I reported your company to the Revdex.com because I believe someone from inside your organization stole my credit card number and refused to do anything about it. I had to cancel my card because I suspect that someone from Groupon still has it. Also, when I brought to light these fraudulent charges, your customer service representatives blamed me, which I also feel is completely unacceptable.I will never entertain the idea of using Groupon ever again.Regards,[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:UNRESOLVED!...This is the exact generic, to the letter, except for the name, response I received the first time I was contacted. How many managers need to be "looped in"?  It's all nonsense, they're doing nothing.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I'm sorry for any confusion this may have caused. Even though this deal is available for purchase in Canada, the deal is correctly set up to charge purchases in U.S. dollars. If you purchase this deal with a Canadian credit card, your bank may require exchange rates and/or conversion fees.The original value and discount are all listed according to USD because we'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that letter "C" doesn't appear before the price, that means the deal is processing in U.S. dollars.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Your financial institution has...

notified us that a dispute was filed regarding this purchase. Please follow up with them directly to work toward a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Returned itemUnfortunately, we need to receive the item in our return center before processing a refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/14) */
Hi There,
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Since this Groupon Goods item is sold by a 3rd party merchant who takes care of...

ensuring quality of the item you've purchased as well as assist you with a return/refund, it is best to reach out to the merchant directly for further assistance.
If you are unable to reach them, we'll be happy to reach out to the merchant on your behalf, but we need more information before we can proceed further:
Please navigate back to your item's order page, click on the Tickets tab, and note the ticket number
Then, send us that ticket number and the best phone number to contact you with
How to navigate to your item's order page:
Log into your email account and pull up the "Thank you for your purchase" email-make sure you're looking at the email account tied to your Groupon account
Click "View Order Details"--this takes you to the item's order page
Once we have this information, we can reach out on your behalf.
Regards,
[redacted].
Manager
Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Hello,I received this message regarding my complaint against Groupon.  I apologize that I did not respond within 7 days - we have had a family emergency and my Dad was in the hospital.  This complaint should not be closed (ID [redacted]).  Groupon said they were resolving it by giving me Groupon bucks. These bucks did not appear on my account.  In addition, I was not asking for Groupon bucks, I was asking for a refund due to their error and then trying to cover it up.  The charge is being disputed now though the credit card company.  My Dad paid for the tickets with his credit card, though we used my Groupon account.  Neither of our accounts show the credit they had said they were giving us, and so since we had requested a refund and did not get that, we are proceeding with the credit card dispute, unless Groupon agrees to credit the funds back to the card.Please re-open this complaint.  It has not been resolved. Original message from Revdex.com is below.Thank you, [redacted]

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted]...

*ManagerGroupon Customer Support

Hey [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support