Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because:Still no refund.
Sincerely,
[redacted]

Hey Kimberly,Thank you for reaching out to us again through the Revdex.com.Regarding your issue, I noticed that there had been significant progress made during the past week. Even still, we're available should you have any remaining questions.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Christy *. and your Ticket # is [redacted].Thank you for your patience. I'll be emailing you a quick message to get the correspondence started and Christy will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11113706, and find that this resolution is satisfactory to me.
Sincerely,
Tracie [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like the order in question has already been credited back to your Groupon Bucks account on June 16th....

The credit was used to purchase a different deal on June 23rd. We're so sorry for any inconvenience this may have caused. If there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. It was only after emailing them a copy of my complaint to the Revdex.com before they decided to respond to me. It is a shame that it took involving the Revdex.com before anything was done by the company
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I read the fine print and it says there are no refunds but even when the fine print says that, the company has an obligation to fulfill the order which it did not.  No where in the fine print does it say "if you don't receive your product, tough luck. You will not receive a refund even if you don't receive your product".  I have reached out to so many people through GroupOn's website and by even calling them and talking with someone.  I have contacted the vender but they choose to ignore my messages. I deserve to get a refund.
Sincerely,
[redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble!I checked your account, and it looks like Groupon Bucks were deposited on 9/17/2017...

for $30.00, 9/18/2017 for $5.00, 9/21/2017 for $30.00 and then used in a purchase on 9/29/2017 and 10/3/2017 for a Xbox Membership and Compression Shaper. Groupon Bucks are automatically applied to purchases, so it's possible you used the credit without realizing it.I hope this helped! Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Your refund was successfully processed...

on our end on 2/11/2016. This means that the money has been sent back to your bank, regardless of your account status or if you have a new card number. You can contact their claims department to locate this refund. If you do not receive a refund from your bank's claims department within 30 days, please let us know and we'll investigate further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: You will need to resolve with the...

financial institution with with you filed a dispute over this Groupon purchase.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
I am very sorry for the confusion...

but unfortunately the TGIF2 promotional code was only good towards a single voucher so even if multiple vouchers are purchased, this discount will not apply beyond the first voucher.
We are sorry for the frustration this has caused and appreciate your understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We received a dispute from [redacted]. When we...

received this dispute, we ended up issuing a refund due to this request. Unfortunately, we are not able to issue a refund between the refunded price and the price you paid with the merchant.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can refund this order back to your...

original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: This refund to Groupon Bucks has been converted to a refund to your original form of payment. Please allow up to 10 business days for this refund to fully appear.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've issued the difference in Groupon Bucks credit. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Customer Service IssuesI've confirmed...

that you refund has process and provided more specific information in my direct email to you. If you have any additional questions, please reply to me there via ticket#[redacted]Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 12/18/2017.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]ManagerGroupon Customer Support