Groupon, Inc.

Hey Chaya,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is almost  satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Defective ** Tone Infinim HBS-900...

Wireless Bluetooth In-Ear Headset (Refurbished)I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint:Unfortunately, we're not equipped to offer...

exchanges and for you to pay the difference or replacements at this time, but we're happy to accept returns.I see that you have another ticket in with our customer support team regarding some missing pieces for the Pet bObsweep Robotic Vacuum Cleaner & Mop option that you had selected at checkout.  While they are still investigating this for you, I have added $25 of Groupon Bucks to your account to make up for any missing parts. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I am sorry that we weren't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers and customer satisfaction continues to be a top priority. As relayed previously, we did reach out to the property to seek refund approval on the nonrefundable purchase but were not given approval from the property to issue a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the most relevant information available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular refund request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: Thanks for your patience, and we're sorry again that this Groupon Getaways reservation isn't going to work out for you.When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point. The refund approval comes down to the hotel's policy and we have been denied that option as a resolution.I see you have been a loyal customer of ours and as a goodwill credit, I have issued $50.00 in Groupon Bucks to your account. The credit will automatically apply to your future purchase and expires in 180 days.I'm really sorry about this situation. If there is something else I can assist with, I'm happy to help. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].It was stated in ticket [redacted]" have checked your account and I can see that the promo bucks was provided to you manually for this deal following the full charge during the transaction.Regarding your feedback on our 2hours cancellation policy.To ensure that our customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is why the cancellation window is only two hours."To reiterate this, we cannot refund this to your credit card without issuing a refund for the entire purchase, which we cannot do unless you send the item back to us. As is standard in a case like this, we can issue a partial refund, but only in the form of internal Groupon Bucks.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Refund Or Exchange IssuesWhile we...

normally wouldn't be able to offer a refund outside of 3 days from the date of purchase, we can offer a trade in here.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because this does not resolve my issue with the business, Groupon.  The hotel has reserved the right of accommodating me by rescheduling the reservation but Groupon has done absolutely nothing to resolve this matter as a consumer of their business and I as a merchant.  I made a purchase directly through Groupon in which was not a small amount of money and have been poorly directed.  My issue has been handled with no regard to resolving this matter.  It's unfortunate such a business is conducting such poor business practices and in this day and age not up to a better par of standards and customer satisfaction after taking money from consumers, like myself.  This particular experience has taught me a valuable lesson that cheaper is not always better.  I am highly disappointed and has completely deterred me from utilizing Groupon all together.  The response to this complaint is very accurate as to what type of response I have been getting from them since originally booking this trip through them.  Very unfortunate.
Sincerely,
[redacted]

Customer Information:Sue [redacted] 404 Newport Dr Cambridge , ON N3H CANADADaytime Phone: [redacted]E-mail: [redacted]@live.comTicket : 39035997Order: https://cs.groupondev.com/users/c72bdc50-7ff8-11e3-9d68-0025909556d8/orders/3510...⇄ Sue [redacted],Thank you for reaching back out to us...

through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.I'm very sorry for the trouble with this Groupon deal and I completely understand that it's frustrating, however since the deal had expired long back the refund was processed to Groupon Bucks.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.I am also happy to inform you that I have gone ahead and issued refund to Credit Card that was used to purchase this deal and cancelled the bucks that was issued as one exceptional situation from our end.Hope this helps resolve your query.Regards,Badri [redacted] SManager Groupon Customer Support

Initial Business Response /* (1000, 6, 2015/09/02) */
Hi [redacted]
I'm very sorry for the trouble you've experienced with your Groupon Goods purchase. This certainly isn't the kind of experience we wish for our customer and I completely understand your frustration.
Unfortunately, we're not...

equipped to offer exchanges or replacements at this time, but we're happy to accept returns.
Again, I'm really sorry about this trouble.
Regards,
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well they refuse to address selling items not as described. Poor business practices. An I'm sorry is hardly a resolution to not providing an item as described.
Final Business Response /* (4000, 10, 2015/09/08) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [email protected]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Because our deals are only available for a limited time, we do not have excess inventory to provide replacement items.
However, this item was covered by a warranty, which was advertised on the deal page where you originally made your purchase. If an item arrives damaged or defective, pursuing a warranty claim is your best option for a repair or replacement item. If warranty information is ever missing from your package, please let us know and we'll be happy to provide you with it.
If you instead send an item back for a refund, you can expect the normal processing time for a return, typically 2-3 weeks, though it's often sooner than that. It looks like you initially received the item on 8/13, contacted us on 8/14, we replied on 8/15, and a full refund was issued to your original form of payment on 08/25. Unfortunately, we are not able to offer additional compensation for returned items.
Thank you for your understanding, and please let us know if we can assist you with any other purchases.
Regards,
[redacted]
Manager
Groupon Customer Support

Hey [redacted]Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint, I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Ada,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I apologize the replacement item arrived...

damaged as well. I'm notifying our Goods team about this to provide you with the best options.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Megan * Manager Groupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,

Hello Michelle,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: It looks like your Groupon for Keo...

Asian Cuisine was refunded to Groupon Bucks on 09/13/2015. I'm very sorry for the trouble you've experienced with this deal, and I absolutely understand your frustration.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Lauren *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Sorry for any confusion this has caused. It...

looks like you inadvertently created a duplicate account using an email address with a typo in it, specifically [redacted] You purchased this Groupon using this account, which is why you never received an email confirming your purchase and why it is not viewable in your correct account.If you'd like, I can merge this account into your current account so all your Groupons will be in one place. For security reasons, please just confirm your billing address and I'll take care of this for you.Additionally, to address the underlying issue at hand, sorry again for any trouble! Your refund processed successfully on 4/29/16 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Kathleen,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Munzi in ticket #62921353.Regarding your complaint: I'm very sorry for any frustration with this order.  The trade-in previously initiated could be resolved by simply making any purchase within 24 hours.  However, as you're a new customer with us and this has been an inconvenient situation, I have issued a full refund to your original form of payment.  Please allow up to 10 business days for this refund to fully reflect on your statement.Thank you for your understanding.Regards, Shaun HManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: per the fine print of the [redacted] Gardens...

deal (which is available pre-purchase), it's stated "Groupon is seller of voucher & merchant shall have no responsibility other than honoring voucher for stated admission purpose and promotional period". Meaning that after the promotion period of this Groupon was over, the voucher would be fully expired.We do have a general policy of "if the merchant refuses to honor the voucher then Groupon will refund the amount paid", however this was not eligible for this deal because of the fine print stipulation mentioned above. On your vouchers under the "Rules" section it reads "These are the restrictions that apply to every Groupon voucher (unless the Fine Print specifies an exception)". Which unfortunately it did for this deal.Since a previous representative has already offered you Groupon credit outside of our normal policy, we're happy to put the amount you paid into your Groupon Bucks account to be used towards alternative deals. This credit will be immediately available for you to use and you can view your balance from groupon.com/mybucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further...

questions.Regarding your complaint: I will forward your feedback to concern department. I've also explained about the 40% discount that you're inquiring about. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment but was unable to find any communications from you directly regarding this issue. I responded to you a moment ago via email from [redacted]
Regarding your...

complaint: I apologize for any shipping delays for your orders from [redacted] On the original screen where you made this purchase, [redacted] we included a "Fine Print" section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Orders ship within 8-10 business days."You purchased this order on 6/6/16, so only 7 business days had passed when you submitted this claim via the Revdex.com. I understand you may have paid more directly to the merchant to expedite your shipping but it's unclear to us whether you received your ordered items or not. However, I understand you're disappointed with the service and that is not the experience we wish for our customers. To help make up for the trouble, I've issued $39.99 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Please feel free to contact our support team directly with any issues pertaining to your Groupons. We can be reached by email at [email protected] or by phone at [redacted] Monday-Sunday 8:00 AM - 10:00 PM CST.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support