Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I apologize for any trouble with this...

Groupon. I see that on December 1st, you were refunded for this purchase back to Groupon Bucks. These apply automatically for your next purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11029207
I am rejecting this response because:This is the second time that Groupon has issued a response with no offer or suggestion of how the case might be resolved, essentially saying "we'll get back to you later." I suspect that this is a tactic on Groupon's part to make the complainant appear to be unreasonable by rejecting Groupon's "response." I hope that the Revdex.com will watch Groupon closely to see if they are actually making a good faith effort, or if they are instead trying to evade the complaint without actually addressing it. 
Sincerely,
David [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: we're unable to convert Groupon Bucks...

back to a Paypal account. If you don't want to use the Groupon Bucks in your account from the previously traded in deal, please add a credit card to your account so we can credit that card.I’ve provided more specific instructions in my direct email to you. Please confirm with me through there the last 4 digits of the card you'd like credited after it's been added to your account.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], after you confirmed that you had not disputed this purchase (contradicting what you stated in your original Revdex.com complaint), it was stated:"In general, it is not our policy to issue refunds outside of our return window unless the business is unable to provide the services offered in the deal, or you had a bad experience when you redeemed your Groupon.However, I do understand your situation, and I see that you're a loyal Groupon customer, I'm happy to go ahead and take care of you today. I've just canceled your purchase and issued a refund of $114 in Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons."Regarding your rejection: As we have already refunded you in the form of Groupon Bucks, we consider this issue resolved. This exception refund is not eligible to refunded to your original form of purchase.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Rachel,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi Akm,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'll be looking into your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,Jamie ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: My sole complaint is that you charged my card without my permission.  The instyler got rejected from my bank the first time then you went & tried again the following day without my permission. Thats my complaint. I didnt order it that day I didnt give you permission that day. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund or exchange issuesWe unfortunately...

cannot issue a refund on this Groupon as we are outside the 3 day refund window. However, we can reach out on your behalf if you still want to use it.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer SupportTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I'm going to loop in a Getaways specialist to...

review your case for further consideration.Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Company has still yet to address the weeks of lying about calling Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello Armando,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Refund Status Inquiry, Account...

Activation StatusI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Kelsey RManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’m sorry for the trouble you’re...

having with this purchase! According to the tracking information the item was left with someone on 8/14/17 by [redacted].This Groupon Stores item is sold by a third-party merchant. In the case of any missing products, you should reach out to the merchant directly. They will open a case with the shipping carrier and attempt to locate your package, which has proven to be successful in many situations.I see that you last contacted the merchant on August 28th at which time they advised they would work with the courier. Since this item is sold by Olight Stores you must work with them regarding the status of the delivery.If you have any additional questions, please reply to me in the email you received a moment ago (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I've just issued you a full refund of...

$18.75 and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the confusion. I've checked...

your order and can confirm that we have already issued you a full refund back to your payment card on 05/22/2017 and removed this Groupon from your account.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Sorry for the trouble! I've just issued $5 in...

Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:I responded to you in the Revdex.com portal earlier today. I'm going to loop in a Getaways specialist to review your case for further consideration. Please stay tuned for an update via email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support