Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. It looks like this has already been taken care of and we have already issued a full refund to your payment card for this purchase. Unfortunately, we are unable to issue any further compensation for this order.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase for One-Year [redacted]...

[redacted] Savings Membership with $5 Gift Card Plus Instant Savings.I apologize for any redemption confusion. I am showing that we emailed detailed instructions on how to redeem your purchase that was made 06/14/2017 and is good for the full promotional value through 09/30/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email...

from [redacted]I would first like to apologize for any inconvenience this issue may have caused. I understand that you were unable to contact The [redacted] Sanctuary, Inc and make an appointment, which is definitely not the experience Groupon intended for you or any of our customers. I see that you were refunded on 3/20/2017 and I'm glad that we were able to find a resolution for you. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence including the response you received from a fellow manager, [redacted] in ticket number [redacted] I responded to you a moment ago via email from [redacted]
Regarding your complaint:  The expiration of the special offers was listed on the page where you purchased your deal, [redacted]club-[redacted]l.  We will always make sure you're aware of these terms and expiration dates prior to purchase.  I've also attached a screenshot with this restriction highlighted.     I'm sorry if there was any confusion, but we will not be issuing a refund for this voucher. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I'm so sorry for the trouble with this merchant and also all of the back...

and forth with our support team. I've checked your account and see that a partial refund has already been issued to your account as Groupon Bucks for the unused portion of this voucher.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there via ticket [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:where is confirmation that my all of my personal information was also deleted from your system?
Sincerely,
[redacted]

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
I've just issued a $30.60...

refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www[redacted]
Thanks so much for using Groupon and please let me know if I can do anything else for you.
Regards,
[redacted]
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint for The Trusted Tire and Service for...

the One Synthetic Blend Oil Change. A refund was issued on 4/25 back to your Paypal account.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the troubling incident...

your child experienced while redeeming your Groupon with Northwest Gymnastic Academy.We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered. Unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.However, your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.For the inconvenience you have been issued $25.00 in Groupon Bucks. The credit is active now and wont expire until 3/25/18 ($10.00) and 3/31/18 ($15.00).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.Groupon needs to do a better job sourcing quality vendors. The same "Doctor" I originally purchased services from has three different postings on Groupon all under different names. The address is all the same and that is very misleading. I'm very thankful of the Revdex.com's help with this. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the order does not appear in my groupons. Therefore I cannot contact the merchant. Fabfindz
Sincerely,
Sharon [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, As previously stated to you on multiple occasions, this GLive Groupon is only refundable on the day of purchase, so we cannot honor your request. This decision is final, and has been relayed to you multiple times via email, chat, and over the phone. I'm very sorry for any inconvenience this has caused.If you'd like the reference numbers for the conversations where this information was made clear by supervisors, they are tickets: [redacted]Your most recent contact was handled by our manager [redacted] see ticket: [redacted]We've been alerted that you have filed a dispute with your financial institution regarding this purchase. You have every right to do so. However, once a dispute is filed, we are prohibited from refunding or altering that order in any way.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Because of this dispute, there is truly nothing further we can do to assist you with this request and we consider this matter resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]Groupons handling of the situation escalated the problem their customer service along with their responses were horrendous.The date stated when the tickets were ordered was different then the actual game date. I made 12 calls before the event  trying to get the tickets which were never supplied .I took a day off work for the new date of the tickets and still no tickets. I lost a days pay hours of my time on the phone and endured a tremendous amount of aggravation from their blantant lack of concern and incompetence. It states on their vendors website in the event tickets are not delivered there is a 150% refund policy. Groupon needs to step up and do the right thing!

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the Merchant support team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Merchant Support Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This order was refunded to Groupon...

Bucks on 11/19/2017. The Bucks were used on 11/19/2017.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thanks for reaching out to us through Revdex.com. I have reviewed your correspondence with our representative, and I apologize for any confusion.I am very sorry that there was delay in providing a resolution for your issue. l would like to confirm that I have gone ahead and issued...

$30 as refund for your vouchers to your original form of payment.   I would like to apologize for the bad experience your faced while purchasing and redeeming this deal.  Due to technical issues, our customers had issue during purchase, and we are taking steps to ensure this doe not happen again. Our intentions are always to give our customers the best and simplest experience. I sincerely take this opportunity to apologize that we are not able to help in this deal.Please allow up to 10 business days for this refund to fully reflect on your statement.  Thank you for your understanding.  If you have any further questions, please let me know. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a full refund to your...

original form of payment. Please allow up to 10 business days for this credit to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I am much more interested in what has actually been done rather than discussing what you intend to do.  Your solicitors literally called me when I was in ICU recovering from surgery. This, after I have asked numerous times to be left alone. Not to mention that I am on the national do not call list. 
Sincerely,
[redacted]