Groupon, Inc.

Hello Karen,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected] the issue we were contacted about, it does appear as though...

re-sending a ring was not a possibility in this case so rather than inconvenience you further with a return, a refund was processed to the original form of payment and you are free to keep the product you received.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Eric J.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We would need the email address...

associated with the Groupon account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:I am truly sorry to hear about the...

experience you had while purchasing this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.I have looked up into the issue and it looks like the Groupons you bought didn't meet the minimum requisites in order for the promo code to apply. On looking upon your products which you wanted to cancel, it looks like both were delivered to you already.However, we want to set things right and keep our customers happy always. Hence as you requested, a refund is being processed back to the payment method you used to make this purchase. If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us. We also address these kinds of issues immediately to ensure they don't happen again.Please let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Jasmine in ticket [redacted].Regarding your complaint: While the previous reply you received is correct, I can appreciate how frustrating this situation has been. As you're not interested in a trade-in, I've issued a refund for $59 to go back to your original form of payment. Please allow up to 10 business days for this refund to fully post.\We apologize again for any inconvenience this has caused.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I truly can understand the frustration...

on receiving a defective product. But as previously explained our policy restricts any returns after 14 days of delivery. Also in your case, I will be unable to make any exception too since the product was delivered to you more than a year ago. We want to ensure that our customers are our top priority and to provide them with the best experience. I will ensure this is cascaded to the appropriate team.If there is anything else you need help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: This statement is not true.  I have not talked to her since the complaint was filed.  I have not been told what the consumer was told not was I given any money.  This is a circle of lies to try to get this to go away.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve looped in a manager who works on the...

Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understandingRegards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I specifically asked for a cash refund of equal value for the service I will not be receiving. Moreover, my Groupon account reflects a "Groupon bucks" refund for a value of $20. I paid $205 for the original Groupon deal that the merchant will not be delivering. Clearly, this is deficient.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I had already tried to work this out with Groupon and they refused to honer me the credit.  I would like a my money back.  Thanks.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:We have processed a full refund for your...

[redacted] voucher as of 6/19/17. I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:Sorry for any trouble! It looks like your...

refund for $590.42 was processed successfully on 10/15 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: It is unreasonable for Groupon to deliver the tickets on the last day before the show. I have not met any ticket seller doing this. It is just unacceptable.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not end up disputing the charge. I thought I would let Groupon try to do what's right. Instead they sent me some non answer response.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted] A.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10969230, and find that this resolution is satisfactory to me.
Sincerely,
Sue [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  I'm sorry to hear this will keep you from using your Groupon. However, since this was included on the deal...

page at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 10978518
I am rejecting this response because: This rep states she will e-mail me and I have not heard anything from her. 
Sincerely,
Antoine [redacted]

I need for someone from Groupon to call me directly I'm still not getting the correct information.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you via the ticket [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support