Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Groupon enabled my other deal so that I would be able to trade it in. I appreciate them doing so. The only other thing that I would like to mention about Groupon is that when I put in an alternate address to have my items shipped to, it displays it as an invalid address in which it is not.  A family member of mine is also having this problem. Is there any way that could be corrected by Groupon? Why does it display that message? Thank you for your time.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I'm very sorry for the inconvenience. I've found this...

purchase, but it's not in the account associated with the email address you provided. This purchase is in your account associated with [redacted]@yahoo.com.Your refund was successfully processed on our end. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. It should appear on your statement as a refund from Groupon, Inc. by now.  If it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there, via ticket [redacted].Thank you for your understanding.Regards, 
[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order number: [redacted];I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that...

your refund processed successfully on 09/12/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.This refund should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11022116, and find that this resolution is satisfactory to me.
Sincerely,
Susan [redacted]

Hey [redacted]I'm sorry for the frustration.We want the delivery to go smoothly too.If, for any reason, you run into additional trouble, please let us know after Sept.10th and we can look into things.If you need to contact us further about this issue, please reply to the last email you received from [redacted] We can reach back out to you and discuss further options at that time.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]I am rejecting this response because: I understand Groupon has a policy they do not issue a refund after 3 days from purchase. Groupon, however, I believe misrepresented their product due to misprinting. I would have never purchased the product in the first place because it was unusable to me BASED on the misprint. In addition, I did more than what a reasonable, prudent person would do to contact Groupon and the merchant immediately when I found out the product was misprinted; within the 3 day period. I  have spent over 30 days and countless hours trying to resolve this issue directly with your company. I've been willing to compromise and accept a credit rather than a refund so I could buy more products from Groupon. Unfortunately, instead, I have been put off onto the merchant, as if it was their mistake (and I verified it was not/they have since emailed Groupon), referred by customer service to 'the fine print' and told I purchased something with different dates than the dates on the product I actually purchased (truly either you have service people acting in bad faith or they are not being careful), and now that it is clear I purchased something with the wrong dates printed I am being referred to the "3 day policy" in yet another attempt to avoid responsibility.  Sometimes people make mistakes at companies. It happens. Now your company has made several in an effort to avoid taking responsible for one small one. But hey... So you misprinted something. Just be more careful. Talk to your web person. Fix it. Talk to customer service. Tell them they need to take an extra minute to figure out what the person purchased before referring them to the wrong fine print or it really comes across shady. Credit my account. And then lets move on.

Hey [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]...

**
ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Contact Name and Title: manager
Contact Phone: [redacted]
Contact Email: [email protected]
I'm sorry for the confusion and frustration associated with this purchase. I've reviewed your correspondence with our Getaways Support team, and they were correct. As Gabriel explained, this offer...

was correctly set up to charge purchases in U.S. dollars. This is stated in the Fine Print on the original deal page where this was booked, www.groupon.com/hotels/barrie-on-ca/holiday-inn, "The actual booking amount will be charged in USD."
Groupon Getaways deals that require you to select your dates at checkout will charge in American currency. If you purchase this deal with a Canadian credit card, your bank may require exchange rates and/or conversion fees.
We'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that letter "C" doesn't appear before the price, that means the deal is processing in U.S. dollars.
I can see that we issued you $15 in Groupon Bucks for the confusion, but we won't be able to take any further action or charge you in CAD for these instead.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have verified that the refund has been processed.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for the trouble...

you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. Because you had such a poor experience, I've just canceled this order to the original form of payment. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]They never tires to replace my item which was a ladies bracelet not a men's bracelet  and within 1 day they tired to sell me the same cracker for 30 more. It was a complete  deception.  Groupon is just a rip off 
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] appreciate your feedback concerning the vetting of the merchants we...

list on our site and specifically moving companies. Groupon researches every business prior to featuring them. The criteria we look for varies depending on the type of business, location, and several other factors; unfortunately, not everyone is a good fit.I'm unable to offer further details on Groupon's decision concerning this particular business, but let me assure you the driving force behind this review process to keep customers confident in the purchases they make on Groupon.We encourage our customers to make whatever investigation they deem necessary or appropriate before purchasing any Groupon our site. We include each merchant's website on the deal page to help customers make a decision prior to purchasing.Thank you again for your feedback and understanding. Please let me know if you need anything else and I'll be happy to help.If you have any additional questions, please reply to me in the direct email that I sent to you.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]Thank you for your assistance in this matter I heard from [redacted] from Groupon who stated that they would be able to refund $129 back to my account that I may use that a future date I am willing to except this I appreciate their offer and their honesty and I thank the Revdex.com for their assistance

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, we have processed a full refund back to...

your credit card for the [redacted] deal as of 12/29/16. We apologize for the frustration you experienced in relation to this deal. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint about the defective product. I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm so sorry to hear that your...

package was sent to the wrong address. Unfortunately we don't have the ability to modify or cancel a Groupon Goods order if it's been more than 2 hours since the purchase was made.However, given the circumstances, I've gone ahead and issued $60.36 of Groupon credit to your account. I’ve provided more specific instructions in my direct email to you. The ticket number for this request is [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Your refund processed successfully on...

12/26/2016 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc.I apologize for the hardship you went through in this purchase and would like you to continue to shop with us. As a token of apology I have issued $5 to your Groupon bucks account. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support