Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They have provided me with a return authorization and have agreed to credit my account.
Thank you very much![redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and am in the process of reviewing all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for...

your understanding.Regards, [redacted]Groupon Customer Support Manager

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.I'm very sorry for the trouble with this Groupon deal and I completely understand that it's frustrating when certain items aren't in stock. We...

are embarrassed by our error and wish there was more we could do to make this right but unfortunately we can't guarantee that certain items will always be in stock when working with various merchants and vendors, and that is why we issued a refund.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted] M Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: There seems to be some confusion on the specified statement on the deal regarding "Pickup and drop-off from designated meeting points." This is cleared up on the deal page where we specify the meeting location, times that it runs, as well as the clarity that it is for a 1.5 hour tour and not to get on-off throughout the day:"Trolleys operate on a 20-minute pickup schedule from 9:00am to 4:30pm for your convenience. Find a seat and begin your 1.5-hour tour of the history of Savannah."I apologize for any confusion this has caused but we are unable to issue a refund as this was stated in the advertisement for the deal and it is also listed as "ALL SALES FINAL" in the Fine Print of the deal.We were recently notified by your financial institution that a dispute had been issued against this purchase. Please note that our customer support department is here to assist you in the event you have trouble with one of your Groupons - however in this case it was a misreading of the details of a deal which is marked as Final Sale we were unable to issue the refund as requested. Please note that future disputes of this nature may result in deactivation of your Groupon account.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Within this same ticket, [redacted] stated:"I understand your frustration with all of the details being throughout the deal page. This is why we include the Fine Print on all of our deals so that customers can know exactly what it is that they are purchasing. If our customers ever have any questions we encourage them to contact us so that we can clarify any details, or make updates as needed.I am going to reach out to our Resolutions Team to see if we can update the wording on the deal in an effort to make it clearer that is is only for the 1.5 hour tour rather than an on-off tour that you were looking for."Upon a further reply from you, [redacted] stated:"If its caused you trouble then it is surely causing difficulties for other customers as well. I'm waiting for an update with our Resolutions Team to see if we can work on getting this made a bit clearer to try and prevent future customers looking into this deal to not get what they were expecting. We are always looking to improve the listings for deals that we have and all customer feedback is important to us. This specific deal is offered through us as a [redacted] deal so it may take a bit of time to work with the business in order to get any changes approved, but hopefully it can get cleared up.The representatives who felt that they had their hands tied unfortunately are beholden to our policy of "ALL SALES FINAL" on this deal, but we can see what we can do on clearing up the details."Lastly, once notified by your finial institution [redacted] replied:"We were already notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for Savannah Trolley Tour. We recommend reaching back out to your financial institution directly to discuss a resolution."Regarding your rejection: We're always working to make sure every deal is unique, fun, and a great value. However, your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Since you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and I responded to you a moment ago via email from [redacted].Regarding your complaint: We were unable to find your Groupon account using the information...

provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Your reservation for [redacted] Vacation Resort was purchased on January 1st, 2017 and had a...

cancellation deadline of July 20th, 2017 at 1 PM CST.At any point in time between January 1st and July 20th you had the ability to cancel your reservation and receive a full refund by signing in to http://www.groupon.com/mygroupons and clicking the "Cancel Order" link next to your reservation.If you need assistance cancelling an order you can contact Groupon Customer Support by visiting https://www.groupon.com/customer_support. From this page you're able speak with us by email, live chat, or request a call back.Unfortunately, because the dates of your reservation have passed we are unable to issue a refund.Thank you for your understanding.

Hello Andrew,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I can understand your frustration on...

this matter and we don't tend to upset our customer. to make up for this I have placed $10 in Groupon Bucks in your account to use toward Groupon purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm really sorry to hear that this...

Getaway didn't work out for you. The cancellation deadline listed in the Fine Print has already passed, but given these unexpected circumstances we went ahead and reached out to [redacted] Inn & Suites [redacted] Liberty International Airport to see if anything could be done.Fortunately, they have allowed us to cancel your reservation as a one-time exception, so we have removed this purchase from your account and issued you a full refund of $116.64 in Groupon Bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint one of the managers from our merchant...

support team will get back to you,I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a refund for your [redacted]...

[redacted] voucher on 8/30/17 to your original form of payment.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: To help make up for the...

trouble, I have issued additional $8 in Groupon Bucks to your account. This credit will be available for you to use shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I’ve reviewed your request for a refund, but unfortunately, this Groupon is...

non-refundable.It is not our policy to issue a refund for an expired or expiring Groupon.If you are unable to use your Groupon before it expires, you can still use it for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, after expiration your Groupon should still be worth $15 toward the products or services originally offered in the deal.When there's an issue preventing you from redeeming your Groupon before the expiration, we ask that you contact us at that time so that we can help resolve any problems on your behalf. We see that we did reach out to you on 11/30/17 to assist you but did not receive a response. We are typically able to find solutions to these sorts of problems, and it's always been our goal for our customers to enjoy their Groupons as originally intended. We ask that if you still need assistance, please respond to this e-mail and we will be happy to assist you further.I hope this helps clear up any confusion.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Sorry for any inconvenience. For security...

purposes, we are unable to modify or access anyone else's account without their direct consent.I’ve provided more specific instructions in my direct email to you. You should receive this email shortly. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I apologize for the delay in shipping on...

the tablet that you ordered.  I know that this can be frustrating, especially if it was ordered as a gift for the holidays and was not received in time.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: While your reservation is non-refundable,...

we will be reaching back out to the hotel with the information you provided to see if they will be willing to provide a refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken care of. Your Groupon voucher was Traded In, and you were able to purchase a new Groupon voucher with this credit.I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble this...

has caused. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because I'm still awaiting resolution.
Sincerely,
[redacted]