Groupon, Inc.

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I'd love to reach out to the business on your behalf to seek an...

update on your order status. Often it's helpful for the business to contact you directly to resolve any issue - would you mind sending me the best phone number to reach you? Additionally, it will help us find a speedy resolution if you can provide us with the information requested below. Of course, we realize you may not have all this information, but that's okay! Just provide as much as you're able to and we'll take it from there. • The date you followed the original redemption instructions, listed on your voucher, to place the order on the third party site • Any order number provided by the business (usually given in a confirmation email directly from the business) • The business's email address or phone number you contacted and date of contact • Your shipping address provided to the merchant's site and the name used on your order with them Of course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait for a resolution. I'd be happy to issue a refund in Groupon Bucks to your account instead for both remaining orders. Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist! I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email to the email address associated with your Groupon account from [redacted]@groupon.com via Ticket...

#[redacted]
Regarding your complaint: In the Fine Print section on the deal page, we included all conditions of the deal that customers should know before making your purchase. In this case, the restriction in question is: "New customers only. Limit 1 per person, may buy 2 additional as gifts". With this restriction, customers understand that they are able to redeem one voucher with the business and any additional purchases can be given as gifts to be honored with the same business for a different customer.I've reviewed your order, and I while we aren't able to offer a refund in this situation, I'd like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to you. If you'd like to proceed with the Trade-In or you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: no resolution option has been given besides a contact request sent to another customer service team. No resolution option given, so I cannot accept nor be satisfied as none of my concerns have been addressed nor have they offered anything thus far.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am very sorry for the frustration...

with this purchase. Unfortunately, we are unable to assist beyond resending confirmation emails as this deal is handled exclusively by the merchant, as stated in the fine print. We do understand the problems you've encountered attempting to reach out to the merchant so a full refund has been issued back to the original method of payment for this order.I’ve provided more specific instructions in my direct email to you (Ref. [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am very sorry for the trouble you've...

had with your account. Customer security is our top priority so we have a few methods in play to ensure all transactions are safe and authorized.Unfortunately your account was running into problems due to a credit card dispute earlier this year for the [redacted] Equine Center. I have worked alongside our account specialists so you will no longer run into any issues when attempting to purchase on Groupon.com or our mobile app. I suggest you clear cookies or uninstall/reinstall the app, within 24 hours your account will be back to normal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Manager

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]Regarding your complaint: I can completely understand the frustration you've felt, and I'm very sorry for the inconvenience. While it is true that we cannot refund orders of this nature, as they are only valid with the merchant on the day and time for which they were purchased, I can see that this merchant might have been forced to cancel appointments due to weather.Again, I apologize for not catching this sooner. I've issued a full refund of $106.10 back to your original form of payment. Please allow up to 10 business days for this refund to fully reflect on your statement.You're a newer customer of ours, and I can only imagine this experienced has not given you a lot of faith in the Groupon experience. While I can't change what's already taken place, I have issued you $20 in Groupon Bucks to your account. This is a small gesture of good faith in the hopes that we might be able to win your business again in the future. For reference, Groupon Bucks apply automatically to any future purchases until the amount is fully used, and the value won't expire for 180 days.If there's anything else I can do for you, please let me know, and I will personally reply to you.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am very sorry for the continued frustration. Unfortunately you will need to contact the merchant directly for more information regarding your refund.I’ve provided more specific instructions in my direct email to you (Ref. #[redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from s[redacted].Regarding your complaint: My apologies for all the trouble you have...

experienced.  We're always working to make sure every experience with Groupon is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. To make this right, we’re issuing you $25 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: When there’s a specific aspect of a deal that...

doesn’t meet your expectations, we’ll always do our best to make up for that dissatisfaction. Because this was such a wholly disappointing experience, we're more than happy to issue a full refund instead. In the future though, please reach out to us immediately when there is an issue so we can take care of any concerns and issues immediately. I’ve provided more specific instructions and information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com in ticket [redacted].Regarding your complaint: I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I understand you’ve selected the wrong...

option when purchasing this Groupon.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals. If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ as a one time exception, I can offer you our Trade In option. You can exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for the inconvenience you have...

experienced and appreciate your patience while we investigate this thoroughly.We have reactivated your account using your email address: [redacted]Before accessing your account, be sure to change your password. To prevent unauthorized activity, we recommend using a combination of uppercase and lowercase letters, numbers and symbols. You can change your password using the link below. The link will only work within the next 24 hours: https:[redacted] Once you have changed the password, you can use the new password to access your account from www.groupon.com/login. If you use a computer that is shared with another person or public, please be sure to close the session (log out) once you are done using our site to avoid unauthorized access. My apologies again for the difficulties. If you need further assistance, please feel free to let me knowThank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I've issued full refund for both the...

Groupon purchase. Please allow up to 10 business days for this to be reflected on your statement.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] via ticket: [redacted]Regarding your complaint:  I’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble with your...

[redacted] Cleaning Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Matthew,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Ashley...

*Manager Groupon Customer Support