Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm really sorry for the trouble this...

has caused. However, considering the fact that you are our valuable customer, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Please let me know if there is anything else I can do for you.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/10/02) */
Contact Name and Title:[redacted] Manager
Contact Phone:[redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
We are very sorry for the frustration this deal has caused but we are unable to issue any more credit or refunds for this stay because the hotel confirmed that your stay was completed in full. Unfortunately we must respect the policies of our merchants so in attempt to appease both parties, we issued a partial refund back to the original card that was charged.
I understand this is not the outcome you would prefer but our hands our tied with this matter.
If you have any other questions about any other deal or purchase, please feel free to contact us directly.
Regards,
[redacted] M
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I apologize for the trouble you've had...

receiving your refunds. The refunds were successfully processed on our end, and the funds are no longer in our hands. I’ve provided more specific instructions in my direct email to you. You should receive this email shortly. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted]. on February 2.Regarding your complaint: As previously stated, this reservation is non-refundable, but the hotel has rescheduled you for the dates you provided.In ticket [redacted], [redacted] provided you with the following response:"Unfortunately, this reservation is non-refundable and we are unable to change the dates of your reservation. The fine print states:"Dates cannot be changed once booked; valid only for night(s) purchased. 8-day cancellation notice required prior to check-in or reservation is nonrefundable; reservations made within cancellation window are non-refundable. No-shows will be charged total Groupon rate. No refunds will be processed by Groupon after check-in."However, the hotel has confirmed that they have rescheduled your reservation for the dates you provided: May 17, 2017 to May 22, 2017. Unfortunately, we are only able to assist with redeeming your voucher for exactly what was purchased. As this arrangement was made directly with the property and is not for the dates you purchased through Groupon, we will be unable to assist further and have to ask that you reach out to them directly to discuss the arrangements they have made for you. The contact info of the representative who confirmed your reservation is as follows:[redacted].Sales Agent[redacted]
[redacted]
Please Note:While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This company should not charging another purchase in customers cards if the consumer had updated their card information and paid for a product. Allow the customer to make the decision to have the option to NOT have their credit card charged in another date. Your message is misleading. Trusting the site to purchase and then to have you card ran for another charge is insane, especially since 3 days is the issue with Groupon. It must be nice to charge consumers more than one time and know that it is a high chance for it to be overlooked and then try to use the 3 day refund policy on them. My bank has accommodated me as well as my money. Thanks Groupon. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Product had been returned but there has...

been no refund initiated request you to provide us with following details.Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I have received a refund. Sadly, it should have never come to this extent where a complaint had to be filed. I can only hope that in the future they address their customers concerns in a more timely fashion so this process is not necessary. I know this was not a direct Groupon order but maybe they should confirm their partners practices prior to offering their products.Also it would help if they would train their customer support to be more responsive as the be patient and then no updates for a week doesn't work for customers. Be over informative rather than less informative.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they failed to address any of my issues or concerns. They sent a generic e-mail, telling me how to login to my account. I do not have problems logging into my account, nor was that the nature of my complaint. The whole reason I filed this complaint was because no one at Groupon will help me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I explained that I in no way ever submitted a request to buy tickets for [redacted] if you hear me. My Groupon stays log in and I get notification for different items but I did not go into my account to purchase a ticket for this event. I have been using groupon for several years and I have never question a purchase that I made. Your reasoning that all sales are final for a item I did not buy is ridiculous. I never viewed the purchase nor did I wait to contact Groupon concerning this issue. I contacted Groupon immediately after receiving the purchase notification via email. This is theft by taking and it seems quite reasonable for you to credit my account then to have me dispute this charge with my financial institution. I am the customer and Groupon is behaving as if I took something from them. I entered my credit card in good faith and I am now feeling like a victim who has been defrauded. I fully expect Groupon to credit me for this charge. Furthermore each time a purchase is made It requires several steps to complete the transaction. I did not enter my account or go through the purchase process but you still refuse to refund my money. I hope Groupon will do the right thing and keep me as a customer or lose my business forever.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].  I responded to you a moment ago via email from [email protected] ticket [redacted], it was stated: It looks like this issue has already been taken care of and we again offer apologies for the difficulty you had redeeming your Groupon for the "$10 for $100 Worth of Services — Dance Legacy " If you need any additional help, please let me know.I can confirm that your refund processed successfully to your original method of payment (PayPal) on 11/09/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please allow up to 10 business days from the date of refund for this amount to fully reflect on your statement.While your refund request has already been granted, I want to thank you again for your patience in this matter. We take this kind of feedback very seriously, and will use it in evaluation of merchants.Regarding your complaint: In addition to the refund you were issued on 11/09/17, you were also issued $10 Groupon Bucks courtesy credit for the trouble that you experienced trying to redeem this deal. That credit was used on 11/21/17 to purchase a new deal. Unfortunately, we won't be able to refund any amounts paid to the merchant in excess of what was paid for the Groupon itself. If there is any discrepancy with fees that were paid directly to the merchant, that would need to be discussed with the merchant directly.I can completely understand how frustrating this situation has been, and do wish this was not your experience. However, I'm afraid we've done all we can in this situation and are unable to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. If you are ever having trouble redeeming a Groupon for its promotional value, feel free to reach out to us. We would be happy to reach out to the merchant so that you are able to redeem the voucher for its intended use.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: When I contacted the buisness , they specified that they have not heard from groupon and that they cannot give me a refund because they never recieved payment for it. They referred me back to groupon support and its an ongoing circle.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I was able to review your previous...

contacts with us.  Typically, we are only able to issue a refund or any type of Groupon Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.  In this particular case, the voucher was listed as Final Sale at the time of purchase.However, I see that you recently filed a dispute with your financial institution.  Unfortunately, we now have to let that process run its course.  Instead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards, [redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:   On the original screen where you made this purchase, we included a Q&A Board section where...

we've clearly informed that this voucher is for one person. I’ve also emailed you directly from [redacted]@groupon.com via Ticket #[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been...

taken care of and we have issued a full refund back to your payment card for this purchase on 7/24/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Michael,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your...

understanding.Regards,Andrew *.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They refunded me as I requested 
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]’ve provided more specific information in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support