Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like your issue has been...

taken care already. Initially we did find a failed order in your account for the [redacted] Groupon. Later it seems that your second attempt to purchase the same deal has gone through and your Groupon is now readily available in your account. We sincerely apologise for any inconvenience caused from our end.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: During your communication with us, you...

were advised of the ticket print date, which was prior to the event. Additionally, we provided an explanation as to why our system works in that fashion. Unfortunately, these tickets are refundable only on day of purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket #[redacted], it was stated:"We were recently notified by your financial institution that a dispute had been issued against a purchases you made. We recommend reaching back out to your financial institution directly to discuss a resolution.As previously noted, the decision to deactivate your account cannot be appealed. You are still welcome to redeem your Groupon with the merchant or gift it to a friend if you're unable to use it yourself. If you need any remaining vouchers on your account, we can reactivate your account temporarily for 48 hours so you may access your vouchers to print or gift."To clarify: any credits on the account at the time of deactivation will not be replenished. Just as with the decision to deactivate your account, this cannot be appealed.Regarding the vouchers you were unable to receive: I have temporarily reactivated your Groupon account so you may log in and download these vouchers. No new purchases will be permitted on the account. I've also sent you a password reset link in the event you have any trouble logging into the Groupon site.You can find any unused vouchers under "My Groupons" at the top right corner of the site. Please download these vouchers and feel free to use them with the merchants in questions.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, we're very sorry you had trouble...

redeeming your code for [redacted] Magazine. We are more than happy to process $5.00 in Groupon credit to make up for this experience. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Dear Revdex.com:Below is the details on our availability for a Mediation Hearing:Please feel free to email me at [email protected] to set up a phone call, if you'd like. Please Place list any dates you are specifically NOT available in the next 6 weeks: Please Place an "X" next to the Day of the Week you are Available and work best for you: _X___Mon. __X__Tue. ____Wed ____ Thurs. __X__ Fri.  Please Place an "X" next to the Time  you are Available and work best for you: __X__ Morning __X__Afternoon I understand that Revdex.com will do its best to accommodation the information I have selected.  I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.Thank You.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I’ve provided more specific information in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hey Carol,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Advertising IssuesWe include the full...

price including shipping, taxes, and any fees on the checkout page of the order.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Refund requestWe're going to make an...

exception to our normal return policy and allow a return here so that you can get a full refund. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble...

you've experienced with your [redacted] Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thank you for attaching your screenshot...

of the email. I've unsubscribed this email address. You will stop receiving Groupon promotional emails within 72 hours.I apologize for the long delay.Please let me know if you have any further questions.Thanks,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. If you have any additional questions, please reply to me...

there.I'm sorry for any trouble you may have experienced. I've reviewed your requests, but will not be able to issue a refund because your vouchers are expired.However, you can still use your voucher for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, your Groupon will be worth $15 after expiration toward the products or services originally offered in the deal.If you're unable to use your Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).To review the details and Fine Print of your expired voucher, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled Credit Vouchers.Please note, Groupon Live Events, such as concerts, cannot be used for future use as they are for specific dated events. These purchases are considered Final Sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal.Please let us know as soon as possible if there are issues preventing you from redeeming your Groupons. We'd love to help!Thanks,[redacted]SupervisorGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can't apologize enough for the trouble. I'm sorry for the back and forth you had with our [redacted] Team. As stated by [redacted] this order has been refunded, but if you need anything else from us, please let us know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]Regarding your complaint: I'm so sorry...

for the confusion about the payment options for this deal.   I'm happy to cancel the transaction and refund the $105.44 that was charged to your credit card, but unfortunately this specific deal cannot be purchased using Groupon Bucks. As I mentioned, I've also sent a directly email to you. Please reply to me there and let me know how you'd like to proceed.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I have reviewed your correspondence with...

our representative and I apologize for any confusion. Ordinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled these orders and issued a refund in Groupon Bucks to your accountI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: I’m really sorry for the trouble with...

your recent Groupon purchases.Since you have issue with multiple orders, I have differentiated step by step for our better understanding.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]I am responding on behalf of Groupon's management.I checked your account, and it looks like we had already refunded your order to Groupon bucks on 11/05 and then these bucks were used in purchases on 11/05 and 11/06. Groupon Bucks are automatically applied to purchases, so it's possible you...

used the credit without realizing it. Due to this reason, we will not be able to refund your card. I hope this helped, but feel free to let me know if you have any more questions.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: it circumvents your flase advertising, gimmick pricing acheme and poor customer service.  It took me over 3 hours and three weeks to get this done.  That is unacceptable.  I dont have proper gofts now for Christmas.  What about all my inconvenience? Im an attorney and I charge 350/hour.  This was a bad experience I wont use groupon unpess they rectify the situation
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble you have...

experienced trying to redeem your [redacted] Spa Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support