Groupon, Inc.

Hi [redacted] Thanks for your email, and I apologize for any trouble. It looks like this has already been taken care of, your refund processed successfully on 12/12 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.I apologize for any inconvenience,...

and thank you for your patience.  If you need any additional help, please let me know.Thanks again,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Rexanna,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, Marcus *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the experience you...

had with this merchant. I've forwarded your issue to the resolution team for further investigation about this merchant.I apologize that our supervisor didn't contact you and your reviews were viewed by the merchant. I realize how frustrating a situation like this can be. Please know that we appreciate you bringing this issue to our attention. I'll forward your feedback to the appropriate supervisor and with the appropriate channels.Our Groupon Promise exists to protect people who purchase a Groupon, use or try to use it, and then have a poor experience. We don't want people to be afraid to use Groupons, so we implemented the Groupon Promise to protect them if something goes awry. It doesn't happen frequently, but we're there in case it does!I've gone ahead and issued a full refund in the amount of $69.75 to your Groupon account. Groupon Bucks will automatically apply toward your next purchases until fully used, and won't expire for 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can confirm that your refund...

processed successfully on 09/01/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.For reference, we are unable to change any details of your Groupon Getaways booking after the reservation has been completed. We do mention this in the Fine Print & Details tab on the page where this deal was offered when we said, "Dates cannot be changed once booked; valid only for night(s) purchased." Along with the cancellation window that would apply to that booking. In this case it was, "15-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable."I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Hi [redacted]I apologize for any frustration this caused.I know it's especially disappointing when deal has sold out and is no longer available.While we don’t know if or when this particular deal will be available again, I have issued $10 in Groupon Bucks in your account. Groupon Bucks are available in your account immediately after they've been issued. You don't need to enter any codes to use them—just click the green "Buy!" button once you find a deal that interests you and complete your order as usual. The Bucks will automatically apply to your future purchases until they run out. Always make sure you're logged into the account where you received the Bucks before you make your purchase.While Groupon Bucks apply to most types of deals, they currently cannot be used on Groupon Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.I hope this clears things up! Please let me know if I can help with anything else.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: This sounds like a very frustrating situation, and I can appreciate that this was not easy to navigate. However, we have no control over when a particular deal reaches its purchase limit. As [redacted] has already given you $10 in Groupon Bucks for this issue, which exceeds the original Groupon purchase price, we cannot offer a different solution. We have no ability to issue you gift cards to the merchant directly, particularly when it exceeds the amount of the Groupon itself.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: The feature you're referencing, [redacted] Tour, is no longer for sale and has not been for some time.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. The two supervisors you spoke with pointed out that the title of the Groupon, listed in large font at the top middle, did state the correct date of 10/8/2015. Additionally, this date was selected by you when you purchased the tickets on our website. However, I was able to locate the image you sent showing the date of 10/9/2015 on the right hand side of the tickets and certainly understand how this would be confusing. We're very sorry this mix up happened and to make it right, I have just issued a full refund for the order back to your original form of payment. Please allow up to 10 business days for that to be reflected on your statement. If there is anything else we can do for you, please let us know. Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11106665
I am rejecting this response because: they did not actually respond to anything. Groupon  continues to show me and the Revdex.com disrespect through their underhanded tactics and woeful customer service. What kind of response is that? They're just trying to reset the clock of responding to me in a timely manner. This is not timely, and this is not a response from Groupon. 
Sincerely,
Bradley [redacted]

Complaint: [redacted]
I am rejecting this response because: no email was provided to either [redacted], my husband, or myself. We reviewed all aspects of our email and the email that you described was not there. Please re send the email to resolve this issue.
Sincerely,
[redacted] and [redacted].

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This Groupon is final sale, so typically, we...

are not able to issue a refund. However, given the circumstances, I am able to offer a one time exception in this case. I've just issued you a full refund and removed this Groupon from the account. Please allow up to 10 business days for this to be reflected on your statement.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I have gotten no response from them even after asking them to resend that email which I still have not received.They started with the games again. It's like they forget what is going on with case. It's a miserable $80.What is wrong with them? my opinion is there hoping I give up, that's not happening
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your trouble. We completely apologize for the inconvenience caused for not able...

to use the deal.As per the deal page, we have stated all the valid locations in the map attached at the bottom of the page. I am afraid that you did not see the same which mentioned that all valid address is in Connecticut only. Thus as per the policy we are unable to provide a refund for your concern.  However as a one off, I have gone ahead and enabled trade in for the voucher.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left over. Spend more, and the remainder will be charged to your card. You have 14 days post-expiration to Trade In your voucher.Hope this resolves your issue. Please get back to us for any further assistance and sorry again for the trouble.   Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: We have just issued a full refund back...

to your original form of payment. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I am so sorry for the delay with this...

issue and apologize for the trouble.When the refund is processed the refund payment will only go to the account from where the payment was debited. Unfortunately, we don’t have an option to refund it to a new account unless a new account refund request is raised before the refund is processed. Regarding your refund I double-checked, and this refund has been rejected by the bank that issued to the card ending in [redacted]. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I now just want it to be on the record. They really made me fight for this refund, which was very wrong of them. Had I not, Groupon and this false business would have kept my money. Let it show on Revdex.com as a complaint.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I've refunded this order back to the original...

form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I AM THE ORIGINAL PURCHASER! What in gods name are you guys taking about. This is ridiculous and I don't want to deal with you guys anymore. Just drop the case. God!
Sincerely,
[redacted]