Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because:  If [redacted] had indeed reviewed the email communications between me and groupong regarding the disputed groupons, it would have been clear that I had contacted the merchants and "THEY DO NOT ACCEPT EXPIRED GROUPONS"  I provided the names of the individuals at those merchants that I had spoken with.  I do not want to put those names here in public view but if [redacted] would like the name I will put them in public in the Revdex.com post.  The fight needs to be between Groupon  and the mercahnts that are not accepting expired groupons based on my calls and visits to them.  Groupon clearly puts on their website that expired groupons are valid till eternity.  Thus, since the merchans in question are not accepting the groupo.  Groupon must refund the amount paid.Did a Groupon expire before you were able to redeem it?Don't worry - Even after the promotional value expires, the Groupon is still worth what you paid for it. For example, if you paid $10 for a $20 Groupon, that Groupon will still be worth $10 at the merchant after it's expired. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I rejected your last response before you agreed and sent the refund. I am not going to accept messaging that others can see which makes me look like an as when you were in the wrong to begin with. If you are going to work with a customer you need to play nice. "Hey, we've gone ahead and refunded the disputed amount", I would have said "thanks" and accepted the resolution and closed it. Instead you write me as though you did everything you could and I still rejected the resolution. That type of manipulation and wording will not fly with me. Lets try this again. Keep it honest and I will be more than happy to work with you.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This order has been refunded to your...

original form of payment, which was Groupon Bucks, on 5/30/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken care of, and the hotel approved a full refund for your reservation. This refund was processed to your original form of payment on 07/26/2017.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].In ticket #[redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry you didn't get a chance to use your [redacted] ticket purchase. That's never the experience we want you to have when you make a ticketed purchase.While our Local purchases (such as restaurants or bakeries etc) do have a 3 day cancellation window, the purchase that you made was not a Local purchase. The purchase made was a [redacted] ticket for a ticketed event; Per industry standard ticketed events have specific cancellation policies and in this case it was listed on the deal page.Unfortunately, since this was a [redacted] ticket purchases, we're not able to offer refunds after you buy them. Additionally, once the selected date has passed, the ticket has no value.We always do our best to explain this clearly in the Fine Print on the page where you buy the deal. I'm sorry if anything about this was confusing. I've included all relevant information from the original Fine Print below:"Promotional value expires Oct 11, 2017. ALL SALES FINAL, subject to the [redacted] Guarantee. Groupon promo codes may not be used for this offer. [redacted] Terms and Conditions apply. Groupon Extraordinary Event Policy does not apply. Contact [redacted] at [redacted]@fanxchange.com with questions. Review event location and ticket note before purchase (games/events listed may take place in other cities and some options are add-ons, not tickets). Price listed is the lowest available price at the time tickets are made available via Groupon."Again, my apologies that I'm not able to help with your request. If you have any additional questions, please let me know.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Prior reply's from our customer support in ticket [redacted] where you worked with a member of our Service Enhancement Team, it was stated by [redacted]:"On the original screen where you made this purchase, http://www.groupon.com/deals/fanxchange-boston-celtics-at-charlotte-h...⇄ we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"ALL SALES FINAL, subject to the [redacted] Guarantee""Regarding your rejection: The Fine Print on the page where you buy the deal did state this was an all sales final. I can completely understand your frustration in this matter, but I must reiterate the previous replies that a refund is not possible for this purchase.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases (if you choose to make them). However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I'm so sorry that the merchant was not...

able to provide you with the services that were outlined in the deal that you purchased.  This is never the experience we want you to have with a Groupon deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with our team in ticket [redacted] ending on March 30th.In that ticket above, our team stated:"On the page...

where the deal is offered, in this case http://www.groupon.com/deals/r-p-enterprises-jiffy-lube-wichita, we always include a map and list of locations to the right of the deal description.Any unredeemed, unprinted Groupon may be returned for a refund within the first 3 days after purchase. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Thanks for using Groupon. Please let me know if there is anything else I can do for you."As this was a misunderstanding at the time of purchase, and the refund has already been processed, I believe this issue is resolved.  If you have any further comments or concerns, please reply directly to the support email to let me know.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Cindy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Amarnath *ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I have asked for somone to contact me by phone.  A service that they said they provide if you request it and I have.  I find their belligerence to be disrespectful and unprofessional. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued you a full refund to your...

original form of payment. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted]I have again notified a Merchant Support specialist who is reviewing your request. Please stay tuned for an update from them via direct email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Unfortunately, we're unable to place an order for the deal as it was sold out. To compensate for this...

inconvenience, I've gone ahead and issued $5 in Groupon Bucks to your account for use towards your next purchase.I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:  I find the policy arbitrary and the reasons to be untrue.  The performance under discussion was at the exact same venue 2 or 3 weeks later.  I have worked in customer service for decades and feel that Groupon simply refuses to make any accommodations for it's customers.  Over the years I and the many companies for whom I have worked have made many such accommodations in the pursuit of customer service and common decency.  I'm quite fed up with being treated like I'm trying to scam a company, when I simple needed to attend a funeral (hardly an event for which one gets a lot of notice).  As it was the event has passed and my daughter had to attend with her grandfather and someone else without her mother.  Tickets had been a birthday present. I do not accept Groupon's reasoning and won't be making any purchases for the foreseeable future, if ever.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm very sorry for the trouble you've experienced with your Groupon Goods purchase.Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns. You can return most products within 14 days of receiving them, but keep in mind that some items are not returnable. This holiday season, purchases made between November 1 and December 25, 2017, can be returned until January 14, 2018. Please check the deal's Fine Print for specific details about returns. Find more information on our standard return or exchange policy.I can confirm that your refund processed successfully on 11/18/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card ending in [redacted], it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.The $5 our Customer Support issued was for an apology for the inconvenience. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.It looks like this item is still available for purchase on our site. I have provided the link to the product below to better assist you:https://www.groupon.com/deals/gg-faux-fleece-chenille-soft-woven-sofa-style-...⇄ you for your understanding.Regards,[redacted] ManagerGroupon Customer Support"Regarding your rejection: Sorry again for the trouble, and thanks for your patience. I double-checked, and this refund has been received by the bank that issued the card ending in [redacted].I've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor—in this case, [redacted]—when they successfully transferred the funds to your bank. Please contact your bank's claims department with this information so that they can retrieve your funds:• Acquirer Reference Number, ARN [redacted]• Last Four Digits of Card [redacted]• Purchase Date 10/27/2017 • Refund Amount $36.15• Refund Date 11/18/2017 • Issuer of Refund (Groupon, Inc.)I'm very sorry for the trouble with your purchase. While we're able to offer replacements in certain cases, I'm afraid we're not able to do that for this item. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey [redacted]I just reviewed this complaint and the internal ticket ([redacted] where [redacted] replied to you on April 12th.As she mentioned, the $25.65 charge is the only one we have on file for you.The only charges we could review and affect would be ones that were made on our site or app and employees only have access to the last four digits of a credit card in the system.If you have outstanding concerns regarding charges on your card from other merchants, I would recommend reaching out to them or to your bank to discuss charges and options.I'm sorry for the circumstance and I'm calling you in a few minutes to follow up via phone per your request.Regards,[redacted]ManagerGroupon Customer Support

Hi Robert,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence regarding your purchase of "$10 for $20 Worth Of Frozen Yogurt." I apologize for any frustration, and for all the back and forth.As...

indicated previously, normally we would not be able to issue a refund for this purchase because your voucher is final sale. This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal.However, as we understand the inconvenience you have encountered, I am able to offer a one time exception in this case.A refund of $10.00 will be issued to your original form of payment (PayPal) shortly. You will get an email confirmation of your refund within 24 hours. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.If you're not seeing our emails, I recommend checking your spam folder to make sure our emails aren't ending up there.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Please let me know if there's anything else I can do for you.Regards,Joshua G.SupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]Groupon Customer Support