Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Thanks for clarifying. I am sorry about all...

of the back and forth on this issue, I completely understand your frustration here. I'm really sorry for any trouble this has caused. I've just issued you a full refund of $89 returning to your [redacted] ending in [redacted] and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Obviously, this is not the experience we wanted you to have when using a Groupon. In your email to the Revdex.com you mentioned that you'd like to deactivate your Groupon account after resolving this issue. If this is still your preference, let me know and I can accommodate your request. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Thanks for your email, and I apologize for any trouble. It looks like this has already been taken care of, but if you need any additional...

help, please let us know.Thanks againRegards, [redacted] H.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm really sorry for any trouble this has caused. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

There has been no new response...the same email continues to be sent.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry about this incomplete...

order, but we won't be able to provide you with what's missing. The reason Groupon doesn't offer replacements or exchanges is because of the way we purchase our items. We buy our Goods products from third-party merchants, who generally have a limited quantity. We can't promise that when you want to return or replace what you ordered that we will even have it left in stock. Although we hope to one day be able to offer exchanges for certain products, as of right now it isn't an option with any of our Goods deals.If you want to keep what you received as-is, I would be happy to issue $10 in Groupon Bucks to your account to make up for any missing parts. Otherwise, you can return your purchase for a full refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would like to apologize for the...

time is has taken to find a resolution for you. I see that we have reached out to the merchant and they have confirmed that they are indeed honoring Groupons. The deal is valid only within 20 miles of zip code 30331. I see that you've been reaching out to us for some time and I really apologize that your voucher has since expired. For the trouble I would like to offer you a full refund back to your [redacted]. Please allow 7-10 business for this to be reflected in your account.Once again I apologize for this mishap, please feel free to reach out to me directly should you have any additional questions.Thank you for your understanding.Regards, [redacted]Manager

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm able to go ahead and make a...

one-time exception in this case. I've just canceled this order and issued a refund of $69 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi, Ann,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Brendan...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complain, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for the inconvenience caused....

From your previous mail, it looks like you have already disputed the charge with your bank. If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the process. If you ever need help, please let us do what we can first.If you haven't officially filed the dispute yet, let me know and we can continue working this out. Either way, I'm happy to answer any further questions you may have.Thank you for your understandingI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like your issue was resolved as requested and your refund of...

$196.50 has already been processed on 11/29/2017 to the credit card you have used for the purchase. Kindly allow upto ten working days for the refund to reflect in your statement. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Manager Groupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: They specifically stated that they are not willing to resolve my issue as I requested. I am disappointed that no one from Groupon in the United States has tried to call me as I have requested several times. They continue to show the worst customer service I have encountered and are unwilling to admit their mistake and pay for it. I have already discussed this issue with the merchant, and was told by the merchant that Groupon provided an unauthorized voucher. Groupon should be the one to make up for it, not the merchant.
Sincerely,
[redacted]

H[redacted]Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment, your previous post, and all
internal Groupon correspondence.As mentioned in the other responses you've received, we aren't able to issue refunds for items that weren't confirmed received. I'm sorry for any frustration that this news may cause. Thank you for your understanding.Regards,[redacted] Manager Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I received a FULL refund only after numerous emails and attempts to reach an agent live to their number they recently disconnected. I only recv'd my refund b/c I told them I would be writing the Revdex.com and Atty General's office and not because they've admitted any wrongdoing on their part. Also I have written them and told them they will not receive future business from me unless they have a valid customer service phone number to a live agent and inform me their first line agents are able to issue full refunds should a client deal not live up to their promise!
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].Regarding your complaint: Though you took exception to this, the reason [redacted] offered to reach out with our Scheduling Team is that the merchant does have some Sunday availability, but only for their package-holding clients, not Groupon customers. You can find that information here: . It states: "We now have Sunday availability for our package holding clients in the Wall Township Facility." Among the other booking information, it does state: "Spring and summer hours are TBA. Please check your online scheduling platform for more information." If you follow the online scheduling link, it does not provide any Sunday dates or appointments after 4pm. While I understand this can be frustrating, this is information that is available to all customers with Salt Cave USA, not just Groupon customers. We also inform you that this is an online booking merchant and subject to their availability at the time of purchase in our Fine Print: "Appointment required; must book online."As such, we are not able to offer you a refund, as you can still use this Groupon with the merchant for the full promotional value, provided you schedule with the merchant during their posted availability.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] *n ticket #[redacted]In this ticket, [redacted] stated:"Regarding your complaint, I'm sorry for the trouble that you had in attempting to redeem the Groupon deal that your purchased for LV Audio & Customs. I know that [redacted] had reached out to you previously in regard to your original Revdex.com complaint. I know that you were not satisfied with the response and I received your rejection via the Revdex.com. Hopefully I can provide some additional clarity.As [redacted] mentioned in her email to you previously, we've been notified by your financial institution that you've filed a dispute regarding this charge. Unfortunately, this prevents us from being able to assist with this issue any further. Normally we'd be more than happy to help by looking into this further to investigate why there were additional charges (some additional charges are mentioned in the Fine Print of the deal) and attempt to help resolve this. However, once a dispute is filed with a financial institution, legally we are not able to take any additional action while the dispute is in process. We always want to work with our customers to attempt to resolve any merchant issues, but if a dispute is filed with a financial institution, at that point our hands are tied with regard to any action we can take."While you do state that this dispute is resolved, but not to your satisfaction, or original CS answer is accurate. We are unable to process your refund request, and this decision does stand.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]Manager

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: I checked your account and I can see that...

your refund for $43.00 has processed successfully on 09/25/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: A refund to Groupon Bucks was issued to your...

account.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer [redacted]