Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I can understand the frustration you...

have been through with the [redacted] Groupon and I apologize for the trouble. I can confirm that your refund processed successfully on 04/20/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at [redacted]I apologize for any confusion, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm sorry for the issues that you had with...

the [redacted] soundbar that you purchased through Groupon Goods.  This is never the experience that we want you to have, and issues like this, while rare, are definitely the reason that we offer free returns within 14 days as well as a 30-day warranty on this item from [redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. [redacted] Club actually had to issue me a $20 card in person to take care of the account.  Thank you for your help?
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 11029207
I am rejecting this response because:
-----Original Message----- From: David [redacted] [mailto:d[redacted]@icloud.com] Sent: Sunday, January 24, 2016 4:35 PM To: Revdex.comInfo <[email protected]> Subject: Revdex.com Serving Chicago and Northern Illinois Complaint #11029207   Re: Revdex.com Serving Chicago and Northern Illinois Complaint #11029207   I have received a notice that my complaint has been answered and closed. Although Groupon did respond with an email message, they did not address the complaint. Their message simply stated that they would look into it and get back to me. The matter has not been resolved. I did not respond to the original message, because there was no offer or resolution which warranted a response. It made no sense to me to respond that I was either satisfied or dissatisfied with a message which said “we’ll get back to you.”   Please reopen the complaint, and I would be interested to know if this is a method that Groupon uses to avoid dealing with Revdex.com complaints. My experience with them so far leads me to believe that they are not acting in good faith.   Sincerely, David [redacted]
Sincerely,
David [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: After you purchase a Groupon Goods...

item, we communicate with our fulfillment network to process your order. To bring you great deals on thousands of products, it's normal for this processing to take several days.However, it seems were are at the very end of that estimated delivery window of 7 business days and still don't have a tracking update.Normally, in this situation we'd have our Groupon Goods Resolution Team reach out to the vendor to get a more proper update- but I understand your frustration. I've gone ahead and issued a full refund back to your original form of payment.Please allow up to 10 business days for this refund to reflect on your statement.I truly apologize for the trouble you've experienced with this purchase, and the fact that you had to call us twice to get it resolved. It absolutely should have been shipped and delivered on time.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry for any trouble with this...

purchase.I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status." Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint concerning your iPhone: 6 128GB (GSM Unlocked) - Gold Refurbished order placed on 5/19/16, I understand your frustration and this is the not experience we want our customers to go through.I wish I was in position to get the phone in your hands right now, however I'm afraid we're unable offer replacement for this item. We also strive to make sure we reply to our customers on time, however sorry for the delay due to unusual high volume. We do not issue refund for expired Groupons, however as an exception I've issued you $72 in Groupon Bucks. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Below is the split of your unused Groupon's for you reference.skype-5 - $10ristretto-roasters-portland - $7common-ground-wellness-portland-1 - $30here-we-go-again - $15urban-farm-store-portland - $10Again, I'm really sorry about this trouble. Please let me know if you need further help and I'll be happy to assist.Thanks,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I've just issued you $10 in the form of Groupon Bucks for the inconvenience during the purchase. Groupon Bucks apply automatically toward your future purchases, and don't expire for 180 days.Thank you for your understanding, and please let me know if there is anything else we can do for you.[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm happy to hear that you were pleased with the credit that you received. Unfortunatnly we don't have the ability to call you, but I'm more than happy to address your concerns through email. If you'd rather speak to a representative over the phone, you can request a callback on our site. Just visit www.groupon.com/contact-us on a computer to request a call back.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint: I'm really sorry for the back and forth regarding this merchant and your refund request.  We try...

to make these issues as streamlined as possible, but we obviously missed the mark in this case.I see that on June 15th, a full refund was issued to you credit card, which should satisfy the original request.Again, thank you for you patience and please accept our apologies for the trouble.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com via Ticket [redacted] .Regarding your complaint: We do our best to...

feature businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services.  Please know that we appreciate you bringing this issue to our attention. We look into these matters with the businesses directly, and user our findings to evaluate the kinds of deals we offer and the businesses we work with in the future. With that said, I'm very sorry for the continued trouble you've had. I realize how frustrating a situation like this can be.   I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I've given $3 credit for the trouble...

caused.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Sorry for any trouble. I double-checked and currently you have $49 in Groupon Bucks in your account. You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon...

Bucks.Groupon Bucks are available in your account immediately after they've been issued. You don't need to enter any codes to use them—just click the green "Buy!" button once you find a deal that interests you and complete your order as usual. The Bucks will automatically apply to your future purchases until they run out. Always make sure you're logged into the account where you received the Bucks before you make your purchase.While Groupon Bucks apply to most types of deals, they currently cannot be used on Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now.Please let me know if I can help with anything else.Thanks,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I understand how you must be feeling. If I...

were you I too would be disappointed. To make up for the inconvenience caused I have issued $10 in Groupon bucks This credit is available for you to use immediately and will expire in 180 days.  Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.With regards to your defective item, once the product is returned to us, refund will be processed for the same from our end.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Shaun,Thank you for reaching out to us again through the Revdex.com.I looked into your issue and George, one of our Customer Support managers, reached out to you on Feb. 7 at 4:37 PM CST.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
I'm very sorry for the trouble...

with your purchase. I'm afraid we're not able to offer a replacement for this item. You can keep the watch you received or you can return it for a full refund.
Again, I'm really sorry about this trouble. Please let me know if you need further help and I'll be happy to assist.
Regards,
[redacted]
Manager
Groupon Customer Support