Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: In searching our site, I am unable
to locate a deal that we are featuring a discount for your business forHowever, I was able to locate a business page: https://www.groupon.com/biz/rochester-ny/healing-haven-massage-and-wellness-1Gro...⇄ offers customizable pages in the Groupon marketplace for almost all local businesses in the United StatesThese pages are free, publicly available, and are similar to phone book listings. Given that these pages use factual information, each page will contain information relevant to a merchant's business.If you find that the factual information on a Merchant Page is incorrect, Groupon is happy to update the business name, address or phone numberYou may also wish to claim your page and manage the content on the listing and highlight the unique aspects of your business.If you have any further questions or concerns, please feel free to reach out to our Merchant Support department at ***They are available Monday through Friday from AM to PM, CST.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I've issued $in Groupon Bucks for the
promotion code issue plus issued full refund for the defective 'Power Magnetic Posture Support' order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am very sorry that there was a delay
in providing resolution to your issuel see that your voucher are all shared with you on December 4th and you have acknowledged that you were able to print these vouchers.On ticket *** our Account Specialist informed since our Terms of Service were violated the account has been closed and we will not review this decision for reversalIf you would like to review these terms please visit https://www.groupon.com/terms.If you have any additional questions, please reply to me at my direct email to you.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Contact Name and Title: *** *., Manager
Contact Phone: ***
Contact Email: ***
Hi ***
Thank you for reaching out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
It appears you are not the
account holder of the Groupon account in questionFor security purposes, we are unable to access or discuss anyone else's account without their direct consentPlease have the owner of this Groupon account send a request in a separate email, using their email address associated with their Groupon accountThe sooner we hear from them, the better we can assist
Regards,
*** *
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11132578, and find that this resolution is satisfactory to me
Sincerely,
Rebecca ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: I have found your purchase in the Groupon
account associated with email address *** you didn't receive the email stating that your Groupon is ready because there was a typo in the email address you enteredI have also provided the details about delivered product in my email. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support\Tell us why here

Hi ***
Thank you for your email and my apologies for any trouble you have experienced.As we explained, unfortunately, we aren't able to purchase the deal for youWe're only able to offer a limited number of Groupons for any given deal, and this one sold out pretty quickly, I'm afraid.To help
make up for the trouble, I have issued an additional $in Groupon Bucks to your accountThis credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.***I know the Groupon Bucks issued will not make up for the disappointment faced with this purchase, and we are very sorry for the inconvenience caused.I sincerely hope you find your next Groupon experience to be more enjoyable! Thanks for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: What they're saying is not true It did say that I had an ocean view, in fact it is the only reason why book the hotel in the first place Also the ad mention free parking which I did not receive, and of course they seem to leave out in the reply The $was supposed to be including all taxes and fees also as I stated I was charged additionally $ when I got to the hotel I'm disgusted by the customer service at Groupon I stay in many hotels monthly and have never had to complain beforeI did not receive what I paid for Did not get a queen size bed as I paid for instead I got a two doubles and NO ocean view.
Sincerely,
*** ***

Hello Juliana,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Mani *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I'm still very disappointed with the way this was handled. It is still impossible to have communication with any one person. You send an email to a pool of people and someone will hopefully respond (but NOT in a timely manner). I have yet to see if I will be refunded my full amount that I paid or whether they will try to only reimburse me for the amount of the product I never ordered. I wish they would learn to communicate better in their emails. Their response saying they don't "offer exchanges or replacements" puts a spin on it and makes it sound like I did something wrong. As if I ordered the wrong thing, which is very much NOT the case.I guess my only option is to wait and hope they make this right and refund my full amount.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
***I cannot stress to explain over and over again that regardless of the situation, the facts of the matter is that I would gladly present items I know I haven't received but Groupon does not even allow me to log into my own account to view ALL of my order history because I have such a large one; this is out of my control, ironically you can't even go back in my history as you said yourself to pull my ordersThis says very little about the appropriate functionality of Groupon.com, it just isn't organizedAnother fact, I have sent numeours items for returns with their each return label in separate packages as Groupon prefers, and yet it is still impossible you say to locate these tracked returns that should be scanned and awkcknoledged by your workersThe $is way below what I know I have at a lossEach order I place is easily in the hundreds so over my 50+ orders (even thought there have been way more), that is already way over the low $amount that I am even considering as a requested refundTherefore, that is the only offer I can truly accept in this situation that proves to show Groupon's services are a complete mess and should attract the attention of other agenciesIt is unimaginable the amount of money Groupon makes daily if not monthly by performing in such ways with other customersIt is not fair; it is also unfair that when placing an order Groupon takes the money out of the account in less than hours but then sends (not all) items weeks laterIts the first company I ever dealt with that did this; many other online stores charge you once the item ships, I even have family members that complained about the same thing when we all signed up to be Groupon members but we dealt with it until it got messy. My $offer stands as is and while you may not be able to issue a refund to my credit card on file because it is not a return, I know that on behalf of Groupon you can send a check in the mailIf this is something you cannot offer, then perhaps someone above your position can do so and then the case will be closedI do not want to but if I have no choice I will turn to state officials where I reside and perhaps even federal for online business transaction fraud to obtain not only the $but maybe even close to the thousands that I have lost.
Sincerely,
*** ***

Hey Rebecca,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew
*.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, we are so sorry about the experiences that
you have had with your recent Groupon dealsThis is never the experience that want you to have, and we appreciate feedback like this so that we can work to ensure we are working with merchants who will deliver a fantastic experience to you.In reviewing our recent communications with you, it looks like we were able to refund you for both the massage and wine tasting deals by crediting your account with Groupon Bucks, and I have gone ahead and issued a refund for the massage deal as well.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears we issued a refund to
Groupon BucksYour refund of $was processed to your accountThe Groupon Bucks are available to use right now. I’ve provided more specific instructions about your refund in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: How can you sell this to me when my account holding status says I live in Pittsburgh? You made a mistake and didnt advertise it correctly advertising is a crime Do you seriously want me to take this to the next level? I was an excited new customer Now, Im a bitter former customer Im sure many more will follow SUIT
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your refund request for order # *** *I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, We need information to validate the
accountWould you please provide the details regarding the charges on your last order you placed in Groupon to my direct email.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
HManagerGroupon Customer Support