Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I've issued a full refund for your order in the form of Groupon bucks. I’ve also emailed you directly from *** via Ticket *** please reply to me there if you have any further questionsThank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Verbal per *** *** her complaint has been resolved

***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I apologize again for the trouble you've
experiencedIt appears that because you received an incorrect item, a full refund to your original form of payment was initiated on 1/25/16.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Andi *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because: you are missing the point You sold a product that you claimed to be sterling silver it is not It's fake I will get in touch with a lawyer and see if he will take my case
Sincerely,
Fawn ***

Complaint:
I am rejecting this response because:I have been continously ignored as to any resolve with this "owner" of flexion and his threats to me in the illegal recordings of our phone call I did spend the Groupon money because obviously I couldn't get real money nor could I get an apology from him nor would you tell me what the actual terms of this supposed warantee includeI was arguing the warrantee and you never showed me one word of an actual document as to what that term even me I was arguing the warrantee and you never showed me one word of an actual document as to what that term even meant Speak of me as bad as you want and if you really want I'll just not shop at Groupon and I'll take all my friends with me - The situation was not handled responsibly anyway you look at it but since you have to save face and since I actually went the extra mile to make it clear that I'm not going to be disrespected like that - I guess you have to find someway to discredit the things that I sayI guess being sworn to, lied to and completely disrespected by not only this response but the owner of your "partner" Flexion It's sad that you would let a merchant do so many horrible things to you one of your customers and yet you still consider them a partner of yours That's sad I would've been happy to except this agreement had you not gone and try to defile my name I'm public forum since you can't bear to defile your own or take responsibility Get all of your managers together and maybe have a meeting on how it's not OK to look the other way when one of your merchants is swearing at your customer hang up the phone on them and committing crimes! It is ludacrisAlways nice to have "partners" like that
Sincerely,
Lauren ***

Complaint: ***
I am rejecting this response because: I complained over a month ago In the meanwhile, groupons expiredI have lost value that I paid, and groupon would not respond in a timely mannergroupon specifically dragged this out so groupons would lose value Groupon refuses to work with customers until the customer files an official complaintGroupon lied about getting back with meI have been damaged by groupon's unethical behavior by intentionally dragging this out and not responding when they said they wouldAn ethical company does not force a customer to file a complaint with a 3rd party to do what it promised to do in the 1st place
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: You were refunded in full to your ***
ending in *** on March 29, in the amount of $63.20.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: Per our privacy
policy we're only able to discuss the details of any purchases with the account holderAt this time, it looks like the issue has already been resolved through the purchaser's account.I’ve provided more information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

"Hello ***, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:**Your Groupon has now been refunded!** * Refund issued to CC ending in *** * Most Groupons can be
cancelled within days, unless the Fine Print says otherwise * Allow up to business days for this to be reflected on your statement **This issue has been fully resolved.** * If you need more help with this issue, reply back* For help with other Groupon orders, visit www.groupon.com/support**How do you feel about the support you've received?** * [Good, I'm Satisfied](http://custsat.grouponinc.net/SurveyBounce/survey.php?t=44192496&a=&d...⇄ * [Bad, I'm Unsatisfied](http://custsat.grouponinc.net/SurveyBounce/survey.php?t=44192496&a=...⇄ --------------------------------------------------------------------------------...⇄ **Learn more** You can self-cancel Local Groupon vouchers within one day of purchaseGo [here] (www.groupon.com/faq#faqs:content-142) to learn howThanks, *** * Supervisor Groupon Customer Support"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint about shipping delay of your Groupon
goods order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hi Sheri,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
Regarding the Blue Topaz & Diamond Accent Infinity Bracelet order made on 07/19/2012, this is unfortunately too far past the purchase
date for us to be able to address at this pointTypically, we're able to offer refunds for items that aren't received if we're contacted just outside the estimated shipping window, and usually we can help out even if it's a couple of months afterHowever, in this case we're unable to offer a refund for that orderI apologize for the trouble
For the Aduro PowerUp Portable Backup Battery, ordered on 09/02/2015, we're definitely past the estimated business day window and unfortunately don't have a tracking updateWe've been in touch with the business providing these and are continuing to actively work on any delaysIf you would like to continue to wait for a resolution you're welcome to allow this more timeThe carrier's tracking page will hopefully update soon
However, if you would prefer a refund at this point we understand and would be able to provide thatYou can either give us a call at *** or send us an email at ***I see that you have already had correspondence with us about this, so you can also reply to the email that was sent on 10/21/and a refund can be processed by that representative
I apologize for any inconvenience this has causedPlease feel free to let us know if we can help further
Regards,
*** **
Manager
Groupon Customer Support

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I don't see a resolution offer by Groupon to solve the issue of the equipment being defective or not workingThey did however put on my Groupon accountI paid 85-for that speaker that is unacceptable

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Alexandria
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support

Hi Armando,I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,Kelsey RManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any troubleIt
looks like this has already been taken care of on Sept where we emailed you a PDF of your voucherOf course, if you have any difficulty using this voucher, please let me know and we'll look into this further.I've found this purchase, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addressesTo my understanding the additional account has a type-oWe can get this corrected in the account for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** Supervisor Groupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.We have reviewed your order and information and can confirm that the code
listed on your voucher is validIf you are still interested in using this Groupon, please follow the steps below.Pull up your voucher with our mobile app (or print it out).Visit https://qualtry.com/collections/custom-cutting-boards/products/personalized-cutt...⇄ and add to cart.Proceed to checkout.Provide shipping and billing information.Enter the redemption code located in the center of your voucher into the “Gift Card or Discount Code” field and click "Apply."Enjoy!The code you are using is listed on your Groupon VoucherI have also sent it to you via email for reference.We recommend that you copy and paste this code to ensure you are entering the code exactly as listed.Of course, I understand if you'd prefer not to use this GrouponBecause of this experience, I'd be happy to issue a refund back to your original form of paymentThis would be credited back within business days of confirmation.Please let me know how you'd like to proceed, and thanks so much for your patienceThe sooner I hear from you, the better I can assist!Thanks,*** *SupervisorGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Refund to original form of payment - Card.I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket #***.Regarding your complaint: Per
our privacy policy we're only able to discuss the details of any purchases with the account holderAt this time, it looks like the purchaser has already contacted us regarding this issueIf they have any additional question, we suggest they contact us directly.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***