Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complaint: I apologize for the trouble you
experienced redeeming your GrouponI can confirm you were refunded on 7/25/to Groupon Bucks.I’ve provided more specific instructions in my direct email to you via your ***@yahoo.com account where this purchase was madeIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for the confusionAs mentioned in our earlier email, a refund was successfully processed from our endFor your reference, the Acquirer Reference Number, ARN: *** for the same transaction had also been sharedHowever, if you dispute a charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the processIf you ever need help, please let us do what we can first.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comYour Groupon account is under ***@aol.com and I have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email
from ***@groupon.com to your ***@aol.com email address.Regarding your complaint: I apologize for the trouble with your Groupon Goods purchaseThe return labels provided to you on 7/were to be used to send the air conditioners back via *** so you could be refunded for the damaged product you received.In the return package you would also need to include the prepaid *** labels (which can be print from your 'My Groupons' page) to help facilitate the refunds once received at our Return Distribution centerOnce the items are in the mail you can track your return packagePlease allow 2-weeks (or sooner) for your return to be received and refunded.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm very sorry for the trouble you've
experienced trying to redeem this Groupon, and I can absolutely understand your frustrationBecause you had such a poor experience, I've just issued $in Groupon Bucks to your accountWe arrived at $as this was the additional cost of the video that was not received.This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into the account used to purchase the deal at www.groupon.com/mygroupons.Once again, I sincerely apologize for your experience and I truly appreciate your understanding.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.*** *Groupon Customer Service Manager

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forthI see that we have already issued refund for the order placed under
*** back to your original payment method used for this order on 29th March.Please let me know if I can help you further.Regards,***ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/05) */
Previous customer correspondence:
Hi***
I'm responding on behalf of Groupon's management, per your request
I have reviewed your correspondence with our representative and I apologize for any confusionOrdinarily, we would
encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today
I've just canceled this order and issued a refund of $Groupon Bucks to your account
Groupon Bucks are available in your account immediately and never expireYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons
While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the futureBut again, I understand your situation and I'm glad I could help out this time
Thanks again for using GrouponPlease let me know if there is anything else I can do for you
Regards,
***
Supervisor
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and while it is unsatisfactory, the point is moot since the issue has been resolvedI filed a formal complaint with my bank, and after receiving complaints from both the *** and *** ***, Groupon FINALLY issued a refundI will not do business with them in the future due to their refusal to honor this contract until I took the steps outlined above; however, since the issue was eventually resolved further steps are unnecessary
Sincerely,
*** ***

Hi ***Thanks for reaching out to us through the Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I would like to confirm that we have processed the refund on April 23, Please check your bank statement and if you cannot find the refund,
please contact your bank.Please feel free to ask, if you have any other concerns.Regards,*** ***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11124626, and find that this resolution is satisfactory to me
Sincerely,
Susan ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence I know you're dissatisfied with our replies, but we have provided this information in the past For reference:"Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm very sorry for the poor experience that you had with *** Nails & SpaThis is never the experience that we want you to have when using a Groupon deal, and we strive to work with businesses who are committed to delivering a great experience and a great value.I know that you were not satisfied with the previous response that you received regarding this, but unfortunately I do have to reiterate that we will be unable to refund this dealWhile we're always happy to help out if you're having trouble using a Groupon deal, (for example, difficulty in reaching the merchant to schedule an appointment, or the merchant refusing to honor the terms of the Groupon deal) we aren't able to refund a deal that you were able to useAs stated in the Fine Print of the deal you purchased:"Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services."Based on your initial complaint, it does seem like the merchant made a reasonable effort to make this right for you by offering to schedule another time for you to have the service performed againIt's completely up to you if you'd like to take them up on that, but we're not able to issue a refund in this case since you did redeem the Groupon for the services listed.I do apologize that we're not able to provide the resolution you are looking forIf you have any additional questions, please reply to me here.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support"While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com, Ticket *** for referencePlease reply to that email
directly if you have any further questions or concerns.Sorry for any trouble with this deal.On the original screen where you made this purchase, https://www.groupon.com/deals/plant-nite-49-seattle, we included a full description of the dealThe terms and conditions of the offer as well as anything you should know before making your purchase will always be included on this page.In this case, the description included the following:"After purchasing this deal, you will need to visit the website listed on your Groupon voucher to complete redemptionAdditional material charges may be applied at the time of reservation."This information is also listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal.I've reviewed your request, but will not be able to issue a refund because your voucher is final saleIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).Thank you for your understanding.Regards,*** *SupervisorGroupon Customer ***

Contact Name and Title: *** ***
Contact Phone: ***
Contact Email: ***
Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
Unfortunately, we're not able to issue a refund for your expired voucherAfter days from the date of purchase, Groupons are not refundable unless the merchant goes out of business or is otherwise unable to honor your GrouponIn this case, the Fine Print for this Groupon does state that trips are subject to weather, which is why the business canceled in this case
However, all of the businesses we feature understand that the purchase value of your Groupon never expires, so you can still book another trip with this business in the future and use the paid value of your voucher toward the total costOf course, if you have difficulty using this, we'll more than happy to assist you further by reaching out to the business on your behalf
Thanks for your understandingPlease let us know if you have further questions
Regards,
*** *
Manager
Groupon Customer Support

Hey ***
I was reviewing our tickets on this issues and saw that everything was resolved when you worked with *** *. in Ticket # *** on 08/31/2016. Please reply to that thread if you have any additional questions. Regards,*** *

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I'm sorry for any trouble you've experienced with this Groupon
purchaseI totally understand your emotions about this transaction with us.You can find our return policy here under Groupon Promise : https://www.groupon.com/groupon-promiseUnless the Fine Print says otherwise, you can return any item you purchased through Groupon Goods within fourteen days of delivery, on usOriginal shipping charges are not refundable on items returned due to customer preference/change of mindAfter fourteen days of delivery, all items purchased through Groupon Goods are non-refundable and all sales are finalReturns must be shipped with a Groupon-provided return label in order for your return and refund to be processed.Our return labels are prepaid so returning your product to Groupon is at no charge to the customer.Checking the tracking on this order it was delivered on Aug 3rdSince we are past the fourteen days from delivery, this item is consider non-refundable.On Aug 5th we issued $in Groupon Bucks as an apology for receiving an incorrect itemThese Bucks expire days from issued.As per your request, I will pass it on to our internal team to review our policies.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Got their email but no dispute is open with my financial institutions all disputes has been closed they informed my bank that issues was resolved also *** so there is no open disputes Groupon is not been honest this is just another excuse not to refund my money back
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry that you have not
been able to book your preferred appointmentHowever, it appears that you were were able to Trayour voucher and have been provided with Groupon bucks that you can use for a different deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because:I received further communication from Jake Sstating that he considers this matter resolved, but I beg to differ Groupon stole, discarded, or lost my personal property, valued at over $ Jake Sthinks that he has done his part by offering me a measly $voucher for Groupon bucks, but this is an insult The only way I would EVER shop with Groupon again is if I am fully reimbursed for my missing property I want my property, or I want a full reimbursement Period
Sincerely,
Brandi ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via Ticket #***.If you have any additional questions,
please reply to me there.Thank you for your understanding.Regards,*** *.SupervisorGroupon Customer Support