Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, we can't apologize enough for the multiple no call no shows for your scheduled in-home massagesGiven the
circumstances, we've gone ahead and put $into your Groupon Bucks account to use towards different dealsThis credit will be automatically applied to future applicable purchases and is immediately available to use (and doesn't have any expiration date)You can view your Groupon Bucks balance from groupon.com/mybucks.In regards to your password, we've gone ahead and sent you a password reset link to your email directlyThe link will only be valid for hours, so if you don't get to it in time, please let me know and we'll send you another so you can log in to your account and use your credit.We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We are only able to issue refunds to the
purchaser's account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: it appears the order in question has
already been exchanged for another Groupon deal on July 11th. I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help through the direct email we sent you.Regards,*** *ManagerGroupon Customer Support

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***Tell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry for the continued
frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it appears you were issued Groupon Bucks for the order in question on 6/1/You can check your Groupon Bucks
balance and see your Bucks history by visiting www.groupon.com/mybucksYou can also navigate here by visiting My Account and clicking Groupon Bucks.We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,*** *ManagerGroupon Customer Support

Hi Tia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm very sorry to hear about your experience when trying to redeem your Groupons for the Six Ultrasonic Cavitation and Pressotherapy
SessionsI do see that Mallory *., one of our supervisors here at Groupon, is currently working on your issueAt this time, she has reached out to our Resolutions Team, who will be contacting the business to verify that the sessions for the second Groupon have not yet been redeemedOnce this has been verified, Mallory will be following up with you with a resolution.Thank you for your understanding and patiencePlease let us know if you have further questions.Regards, Brette *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble
having this issue resolved and we appreciate your understanding and patienceI've just issued a $credit in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello*** *Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:I'm sorry for the trouble
Unfortunately, it looks like this has indeed sold out. Occasionally, there can be a brief delay when the site hasn't quite caught up with the actual number of Groupons soldDuring this time, it may still look like the deal is available even though the maximum number of Groupons has already been sold. I'm so sorry for the disappointment, and I wish I had better news for you. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerCustomer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It looks like this issue was already
resolved on June 6th.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have emailed you return labels
Please return the products and we will be able to issue full refunds.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***I responded to you in the Revdex.com portal earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards,*** *Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about purchasing troubles on your account, we
were able to get that resolved with our Account Specialists on 4/*** **, the supervisor you worked with on 4/followed up in an email but just to make sure you got that, I'm going to resend it as well.There was no charge on this account so there is nothing to be refunded Sorry for the confusion It's possible you are seeing attempted charges but I can confirm that nothing went through or was charged from this account You can view your account by logging and going to the "My Groupons" section If there were orders made successfully, they would be available there.At this time you should be able to access your account and make purchases with no further issueIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***Thanks for reaching out to us through the Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that your product has not been deliveredPlease contact the merchant to obtain a status on the delivery of the productWe will not be
able to help you as this is a Final Sale and no refunds purchase, which is clearly mentioned in the Fine Print.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards,*** ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund Or Exchange IssuesI'm sorry for
the trouble with the unauthorized purchase but glad that we were able to refund it and secure your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi Kevin,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Andi
*.ManagerGroupon Customer Support

Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
Although we are generally unable to refund Final Sale items unless they are defective, I understand that this purchase was not what you were hoping forBecause of this, I'm happy to make an exception and help you to return your item.Unfortunately, we're unable to provide a replacement, but we will be able to give you a full refund once we receive your return
I've sent your prepaid mailing label in an emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment
Please allow 2-weeks (or sooner) for your return to be received and refundedWe'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedOf course, if it's been more than weeks since your return was marked as delivered and you haven't received your refund, please let me know!
Regards,
*** *
Manager
Groupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Lauren
*ManagerGroupon Customer Support