Groupon, Inc.

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Jake
***ManagerGroupon Customer SUpport

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the
Stores Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Groupon Stores Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because the business still did not take responsibility for the issue
Sincerely,
*** ***

Hi *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondences including our most recent communication with you (Ticket ***) On the original screen where you made this purchase, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the restriction in question is: "Not valid for clients active within the past month(s)." During your initial Live Chat with Groupon Customer Support on May 18, you let us know that you'd previously taken classes with this business using a class passTypically, after days from purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your GrouponWe ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use itHowever, as a one time exception, I am able to go ahead and cancel your purchaseI just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement*** * Groupon Customer Service Manager

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complain, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.I checked your entire contact history and I'm able to go ahead and make a one-time exception in this caseI've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the futureOf course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us. Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry to hear about your
disappointing experienceAppears the Groupon has already been traded in twice however once traded in to exchange the voucher a purchase has to be made within hoursSince a purchase was not made the voucher was then reinstated.You're in luck! This Groupon is eligible for Trade In through 1/18/You can exchange it for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***Supervisor Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: I have processed a refund of $in the
form of Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support$15.19$

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [email protected] via Ticket *** please reply to me there if you have any further
questionsRegarding your complaint: I've unsubscribed your email address from promotional emails. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***m.Regarding your complaint: It appears to have been
resolved.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Jodi,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: You currently have a purchase for the Pet Robot Vacuum and Mop bObi by bObsweep (Scarlet) in your Groupon accountThis purchase was made on 7/using Groupon Bucks that were previously issued for a refunded Pet bObsweep Robotic Vacuum Cleaner & Mop (Champagne).The Pet Robot Vacuum and Mop bObi by bObsweep (Scarlet) was delivered on 8/to your addressThis item was not returned which is why you haven't been refunded for itYou were refunded for the Pet bObsweep Robotic Vacuum Cleaner & Mop (Champagne) to Groupon Bucks on 7/when you contacted us about the order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Bethany MManagerGroupon Customer Support

Hello ** ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I understand that you've had a difficult time with our Customer Support TeamThat's very frustrating, and I recognize thatI'm sorry for the trouble that you've had. As stated by *** his email, we have gone ahead and issued a refund for this order back to the original form of paymentYou should have received an email confirmation once the refund was processedIf there's anything else we can do for you, please let us know. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I am very sorry for the continued
trouble you've had trying to locate this purchaseI appreciate you providing so many details for this purchase, this should absolutely help us locate the charge in question.I do want to confirm that because the statement is showing this purchase was from Groupon.co.uk, that tells me that this purchase is not something our Groupon.com/US based representatives will have access to.I have reached out to our team in the UK for assistance directlyThey have confirmed that your refund was processed back to the original method of payment on 9/30/That should be reflected on your statement within 7-business days of the issuance.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I'm happy to help, but I'll need some
more details firstIf you could provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• Anyone of the following: Order ID (digit number usually starts with or or 7) or Shopping cart ID (digit number usually of form 1XXX-XXXXXX-XXXXXX) or Groupon Number (usually starts with 'LG or 'GG')• Deal/product's full name or title• The date of the Purchase• The total price paid• Any other email addresses you may have used• The last four digits of the credit card that was chargedOnce I have this, I'll be able to find your Groupon and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,***ManagerGroupon Customer SupportTell us why here

Complaint: ***
I am rejecting this response because: Here is the rest of their response they left out in their Revdex.com reply but emailed to me- t looks like our system was taking a bit longer than to process your orderWe apologized for the delay, however, did not advise to make additional purchases.Per your chat:*** *** I do apologize I cannot refresh the dealDo you have any other billing info that you might want to use? I will delete this failed order and PLEASE REPURCHASE ITI'll stay online for you. Clearly it shows their rep *** asking me to make additional purchases with different billing info which I did doAgain, stop trying to blame the customer for your processing issues.
Sincerely,
*** ***

Hello Leonardo,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I responded to you in the Revdex.com portal
earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards,MunziManagerGroupon Customer SupportTell us why here

Hi ***Thanks for your response in the Revdex.com Portal, and I apologize for any trouble. I responded to you a moment ago via email from ***It looks like this has already been taken care of for you by *** * in ticket number ***She issued $in Groupon Bucks for the trouble you encounteredShe also explained that the hotel would not approve a full refund for the unused rooms and a little about the location of the hotel in regards to New York City's well known landmarks.I hope she was able to answer all your questionsHowever, if you need any additional help, please reply to my direct email and I'll be happy to assist. Thanks again,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: Because you have already used the cards,
I cannot issue you a refundHowever, to make up for the trouble, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support”