Goat Reviews (%countItem)
Goat Rating
Address: 3960 Landmark St, Culver City, California, United States, 90232-2315
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I purchased "pre-authenticated" "ship now" (a premium service they offer) sneakers from them on 6/17/2019. On 6/19/2019 a UPS shipping label was created but never shipped. On 6/19/19 I contacted customer service in order to find out why my "ship now" item hadn't shipped yet. On 6/21/2019 customer service contact me to state they had "escalated" my ticket and give them 48 business hours to get back to me. This was the last contact I had from customer service. Its is now 7/2/2019 and I have had no update from GOAT. I ordered supposedly "immediate ship" items from them 15 days ago and they still have not shipped. No one at goat will respond to emails or in app communications and they do not have a phone number. In the 15 days I have attempted to contact them 10 separate times. With no response. I paid with store credit, so I can't even seek recourse with my credit card company. They took funds from me for a premium service, did not honor that service, and now will refuse to answer me. This is a misrepresentation of a service, they owe me money, and they are refusing to answer me. I have previously not had any problems with their customer service.
Product_Or_Service: Sneakers
Other (requires explanation) I just really want to know whats going on, some contact. Are the shoes still going to be delivered? If so, just give me a partial refund for not honoring the ship now aspect. If not, refund my account. But more than anything I just want someone to respond to me an tell me what is going on!!!
Hi there,
Thank you for reaching out to GOAT.
We are sorry to hear about your concerns.
We do see that a member of our support team was able to reach out to you.
It appears that your order has been deemed lost by UPS as they are currently investigating its whereabouts.
Rather than to keep you waiting any longer, We went ahead and issued a full refund back to your original form of payment.
I placed an order for a pair of brand new Jordan's. Per UPS the package was left at my front door but I haven't received the package. I did make a police report as I've had packages stolen before. I been trying to either get a refund or have GOAT send me out another pair and I keep getting the run around. This issue has been going on almost a month. Never ever buying shoes off this website. Shady business practices and they seem to profit off of the customer losses. They have horrible customer service and honestly should be shut down.
Product_Or_Service: Air Jordan's
Order_Number:
Other (requires explanation) I want a refund of the amount I paid for my shoes
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of our support team reached out to you in regards to your order.
Your order seems to have been lost by the shipping courier.
Due to the loss on the part of the shipping courier, we will be issuing a full refund to your original payment method.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
The response is accepted as I did receive my refund.
I ordered a pair of Yeezy 350 V2 non reflective in a size 11.5 and when they arrived I saw that they were FAKE. I took them to a local consignment store to authenticate and they confirmed my concerns. I see the differences and have pictures to prove it. I want a full refund of $560. My order number is Order #***. All of my emails to them have been ignored.
Product_Or_Service: Sneakers
Order_Number: Order #
Other (requires explanation) Refund of $560
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns
I do see that our support team had our verification team of specialists reevaluate your shoes based on your concerns, and photos provided to us, and they were indeed found to be authenticate.
Based on our team's finding you were eligible for our standard return if you were unsatisfied with your purchase.
We are sorry that these did not work out,
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer service is absolutely awful. In email it says give up to 24 hours to get a response, but that must mean 24 hours per reply. Don't expect anything fast through this company. Have been buying for years & just started selling and i'm Sorry to say, I'll be taking my business elsewhere. Talked good about the place for so long. Should take the initiative & try to connect with their customers..
Thanks for taking the time to share your feedback with us! We do apologize for any extended wait times you may have experienced in contacting GOAT. Due our high ticket volume at this time, we are unfortunately unable to guarantee a turnaround time of less than 24 hours from when we receive your message. Since we respond to all of our inquiries in the order in which they are received, and do not offer a live chat feature however, we will do our best to get back to you as soon as possible! We appreciate your patience in advance!
I was penalized for the GOAT app's system error, and my item was held hostage until I payed return shipping for the company's mistake
I sold an item on Flight Club's Goat app on May 29th after business hours (10:46 PM). The confirmation email said that I would have 3 business days to ship, so I assumed that I would have until the next Monday, as that would be 3 business days (Thursday, Friday, Monday). On Monday, June 3rd, around noon, I shipped the shoes. I was sent a reminder to do so from the app while processing the shipment, which led me to believe that my listing was still active. I shipped the shoes, and no activity occurred on my app, still telling me to ship the item, even though the package had been scanned, alerting Flight Club of the successful order shipment. About an hour later, I received a notification that the order had been cancelled by seller, but I, the seller, did not cancel, and had shipped prior to this notice. I reached out to the company following this message, and did not get a response for three days. When I spoke with them, they were unprofessional, belligerent, and unclear. Responses took a long time, and they sent messages late at night, sometimes waking me up (one message was sent at 12:35 am). They do not have a phone number, so I had to communicate over in-app messaging, which was even more inconveniencing. I was penalized points for this error, and upon contacting the company through the GOAT app, I was told that it was my fault, and that I had to pay return shipping. I am very unhappy with this situation, and would like to be compensated the money lost (not counting my time spent) due to market fluctuation (in comparison to what I sold them for at the time, which was $520, as opposed to the $490 that it is now going for), and to be reimbursed for return shipping costs.
I would like to be compensated for the return shipping
It is important to first note that Flight Club and GOAT are two individual sneaker marketplaces, whose policies and procedures differ and are independent of one another regarding the successful completion of any sales.
That being said, since we had not received valid tracking from your assigned shipping courier within 3 business days, this sale was regrettably cancelled. Per our terms, a seller has 3 business days to ship from the time the order is sold in order to avoid cancellation. It is not uncommon however, for the courier to experience a delay in updating the tracking online. In this event, we always recommend obtaining a drop off receipt. At the time of this complaint however, we were able to confirm that your tracking was retroactively updated to reflect a successful shipment on the same day of your cancellation. Because of this, the shipping costs for the return of your item(s) has been refunded to you at this time.
We do apologize once more for any inconvenience and invite you to contact GOAT directly in the future if you have any other questions or concerns!
(The consumer indicated he/she DID NOT accept the response from the business.)
I just received the shoes, and they are damaged. I would like them to be replaced
In the event your item(s) were damaged in transit, please reach out to our support team directly in order to file any eligible package claims with the shipping courier. We look forward to hearing from you.
I ordered a pair of shoes from Goat on 6-14-19. I received tracking information and tracked the shoes. Tracking stated the shoes were delivered to Goat for authentication. This was a few days later, I waited a few more days and tracked again. It's still showing delivered to Goat. At this point I reached out to customer service on 6-25-19 via email to see what's going on with my order. I haven't heard from anyone, it's 7-1-19 and I still haven't received my order.
Product_Or_Service: Air Max Shoes
Order_Number:
Other (requires explanation) Full refund or ship the shoes to me.
I received the shoes.
On June 17th sneakers were purchased, On June 18th 5:49 Pm shoes taken to UPS, shipping label sent by Goat used to ship sneakers per process and within the correct amount of time per their requirements. On 6/20 I tried to track package, UPS website said invalid tracking number. Called UPS store and they too got same information. 6/20 Sent an email to GOAT to track package with screen shot of packing slip. 0n 6/23 CS responded they needed order number, goat account info, email address to look up. 6/23 information was provided back. 6/25 CS responded package was received and in queue to authenticate shoes. Now sale had backed out, it was taking too long AND NO RESPONSE ABOUT WHERE PACKAGE WAS. 6/26 CS responded back order was cancelled because it was not shipped in time that sellers have up to 24 hours to confirm the sale from when order was placed. (done when package shipped before 24 hour mark on 6/18). and has 3 business days to ship. Shippedd with in 24 hours. CS then said that they have two options for order *** to either consign sneakers with them which they would take % off or b) have sneakers shipped back for a fee of $9.53 and they would send shipping label again once paid. On 6/26 wrote back I was not to be penalized for something that was their fault and wanted my $63 for the sale price listed for sneaker so shipped back at no cost. Still no response as to why tracking was invalid or took so long. on 6/25 an additional response was sent by CS (obviously more than one person working on emails since crossed in mail) stating Order was AUTO-Cancelled since UPS did not scan with in the shipping window that I could track my order (which we already know isnt valid) and send proof or provide UPS drop off receipt which again cant since they will only accept info from UPS website. 6/26 wrote S again sent copy of packing slip with date of pic taken from phone, asked for Manager, have not gotten a response back since. sent two more emails no response.
Product_Or_Service: Sneaker Consignment
Other (requires explanation) Since it was Goat error I would like the $63 for the sneakers as it took while to sell them. I want my rating to go back up to a 10 since the cancellation of sale was not my error and the lower the rating the higher percentage Goat takes for any additional consignment sales. If and only if they are not willing to pay for the sneakers (as they can consign them to get the money back on their own), I would like them shipped back at no charge to me. One of those two options are the only options I am willing to accept. Either way I want my credit rating back to a 10. MOSTLY I WANT MY MONEY $63.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of our leadership team reached out to you in regards to your order.
The label was indeed valid. The printed label was fuzzy and almost undecipherable, thus may have caused the issue. Kindly make sure the bar codes can be scanned or else your package will not be scanned in causing issues with tracking updates.
The label was indeed valid. The printed label was fuzzy and almost indecipherable, thus may have caused the issue. Kindly make sure the bar codes can be scanned or else your package will not be scanned in causing issues with tracking updates.
As a gesture of goodwill, we reinstated your points for the canceled order.
We hope all goes well moving forward. If you wish to take your sneakers off consignment, you can now request your consigned sneakers return via the GOAT app.
First, make sure your app is up to date so that you can see the GOAT Storage tab on your profile page. If your listing is not shown under the GOAT Storage tab, you may need to deactivate it. To do so, tap on 'Listings'/ 'Consigned Listings' from your Seller tab, select the sneaker you'd like to have returned, and then click Deactivate from the menu options presented from the '...' icon.
Once your sneaker is visible on the GOAT Storage tab, you will see two options - either SHIP or SELL. Tapping on SHIP will prompt you through a payments screen to cover the cost of return shipping. Once complete, your sneakers will be prepared for shipment and you'll receive a copy of the return tracking after your shoes have been received by the shipping courier. Please allow 3 business days (Monday-Friday) for tracking to update.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I sent in a pair of shoes that turned out to be replicas, I got an email saying a paypal invoice was sent to me so I can pay for return shipping but I haven't received an invoice and after 14 days they throw the shoes out, no one has been able to help me not have they really even contacted me
Product_Or_Service: goat app
Other (requires explanation) to get the invoice sent to *** so i can pay for the return shipping ASAP
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of our support team reached out to you in regards to your order.
They provided you with your tracking information and it was delivered.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
0 starts this company ruined a pair of shoes that I spent $400 on. They have ripped the insole of the shoe to pieces. When I recieved the shoes I immediately sent in a help ticket. I didnt hear back from the company for 4 days. When I did they said they had escalated the ticket to a different member of the help team. And that I would hear back in 24-78 hours it has now been 8 days sense the original help ticket and 4 days sense I was told 24-72 hours. This is the worst company I have ever done business with I do not recommend this company to anyone buying or selling. They are the most unprofessional company I have ever seen in my whole life.
Goat.com Why does this site suck? Ohhh, let me count the ways...
1. Taking forever to reply to my request for support.
2. Refusing to cancel my order.
3. Refusing to issue a refund when my NEW shoes clearly did not fall into the "store credit only" categories.
4. Were snippy arrogant unreasonable jerks in their communications with me.
Enough? Don't even think about using this site. No shoes are worth this kind of ***.
We do appreciate you taking the time to review GOAT and offer your feedback! In response to your comment, we reviewed your order/communication history with us to see how we may be able to help improve in the future.
First, our records show that upon receiving your initial request to return your order (we have no record of a request to cancel), our support team was able to respond within 1 hour. Our return policy was provided, which clearly states that all eligible returns are refunded as a GOAT credit towards a future purchase. To clarify, either an item is not eligible for return (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release) or the item is eligible for a return to GOAT credit (New In Box, New No Box, GOAT Clean). Since we did not hear back about continuing with the return, your request was closed and the return window has since regrettably expired.
We do apologize for any confusion and invite you contact our support team directly if you have any additional questions or concerns, as well as finding a full explanation of our return policy online at https://www.goat.com/returns. We hope this helps!
I ordered a pair of shoes and paid $110. The shoes were too small and I returned them within the return policy time frame. My GOAT account was credited $70. The shoes were $100 and $10 for shipping. I do not understand where the other $30 went. After multiple attempts to get clarification I went ahead and ordered another pair of shoes just to not lose out on the $70 that was credited. I ordered a pair of shoes and paid $100. $70 in credit and the rest on my card. The order was cancelled and now I am left without any credit. I have attempted to contact GOAT with no response multiple times. I have given them $110 and have nothing to show for it. I want my money.
Product_Or_Service: Shoes
Other (requires explanation) I want a refund of my initial amount paid. I do not want to deal with this company ever again.
Hi there,
Thank you for reaching out to GOAT, we are sorry to hear about your concerns.
We do see that a member of our payments team was able to reach out to you in regards to your credit and order.
In regards to your refund, please do note that your refund is issued minus the shipping cost to you and to ship
back to us from you.
The total of your shipping cost was - 21.73.
Our shipping cost to you is partly paid by us and we only charge our users a flat rate of 10 dollars, unfortunately,
we do not cover the cost to return.
In regards to your credit being removed, unfortunately, due to you opening a dispute we had to remove your
refund, (GOAT credit). When a dispute is issued we are unable to process any refunds unless it is closed by you
and your bank.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact
our support team directly for additional assistance!
I ordered shoes on 6/14/19, shoes were delivered to goat a few days later. It's 6/28/19 and still haven't received the shoes. I emailed them a few days ago about the matter, no response. Just refund me or ship the shoes.
Thanks for reaching out about your recent order on GOAT! After checking our records, there appears to have been a delay at the fault of the shipping courier while your sneakers were in transit to GOAT for verification. Fortunately however, your package was recovered and later verified at our warehouse before being shipped to you! You should have received a link to track your package via email and can also track your order via the GOAT app at this time. If you have any other issues with your delivery, please do not hesitate to contact our support team directly for additional assistance!
No Customer Service Follow up on an order that was never delivered / no refund issued.
Ordered shoes on 5/21/2019 - ***.
The shoes were never received. Tracking shows the order was lost.
My husband has sent several emails for updates, no answer, for refund, no answer, no help.
There is no contact phone number, and they won't answer email.
***
*** - Ultraboost 3.0 'Mystery Grey' size US 4.0M
Payment $ 155.00
***
Shipping Address:
We want our money refunded please.
Thanks for reaching out in regards to your recent order. Regrettably, it appears as though your package was lost while In-Transit from GOAT to you. While rare, issues including damaged or missing packages at the fault of the shipping courier do occur. Our records show that as of 6/17/2019 however, a full refund was issued to your original form of payment for this loss.
Please don't hesitate to contact GOAT directly if there is anything else we can do to help at this time. We are sorry this one didn't work out!
someone made a fake account using my email and paypal info. Company refuses to delete the account resulting in additional purchases.
Someone got into my email and used it to reset paypal password etc. they made several purchases including ones at goat.com I filed disputes with paypal, changed passwords, and informed all merchants. With Goat I told them I have no intention of using them and to delete the account or cut access. They wrote back that they handled it. 2 hours later I receive an email that my order will be shipped soon for a new purchase. Goat refuses to fix issues. Despite me changing the password on their website, an order is still allowed to go through. Obviously their IT security practices are deeply flawed if someone can reset a password without access to my email. I verified this by looking up logins on my email and there have been no additionals. Obviously they have refused to delete the account as well.
Delete the account from your system entirely from all backups. It is unacceptable that you allow an account made for fraudulent activity to continue existing, possibly pointing authorities toward an innocent person (the email account holder) in the event of legal pursuit.
We are sorry to hear about this fraudulent activity! Our records show that upon receiving notice that your card was compromised, this order was stopped by GOAT and fully refunded to your original form of payment right away (within 2 hours time). If there was anything else we can do to help at this time however, please don't hesitate to contact our support team directly for additional assistance! The security of your account is important to us!
I placed an order with the Goat company on the 13th of June 2019. After waiting to recieve order past the date it was suppose to arrive I looked on their app and seen that my order was returned to them. I emailed them multiple emails regarding the issue because they didnt bother to reach out or refund my money to me. On this day June 27th I still havent recieved anything from them in regards to what happened or my money being refunded.
Product_Or_Service: Shoe delivery
Order_Number:
Other (requires explanation) The outcome i want is a full refund of the amount i paid which is $179.36. Including the shipping and tax fees.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of our support team reached out to you in regards to your order.
Unfrorutnely, UPS was unable to update is wy your order was undeliverable.
We were able to ship this back out to you under new tracking.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I sold 2 shoes on the Goat App on June 20thThe email monday morning of the following week reminded me to ship "2 orders".I proceeded to ship both orders (I have UPS Receipt) however the app showed 1 order shipped and the other cancelled (I presume).With this I got paid for 1 pair of shoes and the other is just missing. I emailed several times with their guarantee of a reply within 24 hours however its been 4 days since I've got a reply. I have a shoe just missing with value of over 400$.
Product_Or_Service: Sneakers
Other (requires explanation) I wish to get paid for my shipped shoes or just have it returned to me. They penalized me in their point system affecting my future sales even though I followed Guidelines Strictly.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of our support team reached out to you in regards to your order.
*** we were able to reinstate your sale since it was indeed shipped in time and you have since been cashed out.
For *** however, I see your sneakers sold 06/20/19 before 1 pm PST. making 06/20/19 your first and 06/22/19 your thirds business day to ship this order. This was also provided to you in your email confirmation.
If your sale is not confirmed within 24 hours and shipped within 3 business days (Monday - Saturday for FedEx, UPS and USPS) from the order being placed, it will be canceled.
This can also be found at https://www.goat.com/faq
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
order #*** ordered a pair of cap and gown 11s from goat and recieved fakesthe out sole of the shoes I too darkthe jordan symbol on the 3rd spacing of the tongueis off center on one shoe and good on the otherthe numbers on the shoe tree are wrongand the shoe is very lightweight ive owned this shoe twice before and havent had these issues
Product_Or_Service: shoes
Order_Number:
Other (requires explanation) full refund
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of our support team reached out to you in regards to your order.
Unfrorutnely, the Air Jordan 11 Retro are prone to having leather inconsistencies such as wrinkling and texture/color difference along the toe box, Swoosh and heel area. It's important to note that these sneakers were highly produced, so common manufacturing defects are expected (i.e. leather, paint, stitching, glue) and no pair will be perfect. This is not a sign of the sneakers being unauthentic, but rather can be attributed to inconsistencies in the manufacturing process.
The sneakers were verified to be 100% authentic, and the photos you sent check out as legit as well. Rest assured, every sneaker is authenticated through a rigorous verification process using data and information accumulated from researching and inspecting the intricacies of authentic pairs.
We did offer you a standard return a if you are not happy with your order, which is a refund, less the cost of shipping, in the form of GOAT credit.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I purchased used shoes using this service and when I received them they had a lot of animal hair in them. I notified GOAT the same day.
When I escalated my concern of having animal fur in the shoes and that it was bad for hygiene and allergies. I was told the sale was final and nothing would be done except for a $2o store credit.
I am seeking a refund because no item should be sold in this manner and no consumer should be treated in this manner.
Thanks for reaching out in regards to your recent purchase on GOAT! We are very sorry to hear that you were unhappy with your order. After taking a look at your account, we see that this sneaker was purchased 'Used' on 6/15/2019. Please note that per our policy, all Used sneakers are ineligible for return and as such, are listed as FINAL SALE. Of course, even Used shoes are verified for authenticity and condition at our warehouse prior to being shipped to you. For Used shoes however, we use the seller photos as a benchmark to determine the overall condition of the listing. In the event there is any discrepancy with the condition of the shoes as photographed in the original listed and the condition in which we receive them for verification, you would be notified right away! In this case, the condition in which you received your item(s) check out against the original listing, so we would not consider this a misrepresentation. Because of this, your order is regrettably ineligible for return. If there is anything else we can do to help or answer at this time however, please don't hesitate to reach out to our support team for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
The photos from the listing never showed animal fur in the shoes. If that was apparent I can assure you I'd have never purchased the shoes. My dispute was never the used condition, it was the unhygienic and disgusting state they were in. I have animal allergies, and I was sold shoes filled with fur, on no photo did I once see animal fur. And lastly what respectable business would inspect an item and think that is ok to sell?
We do apologize once more for inconvenience endured due to the condition of these sneakers having been pre-worn. Regrettably however, in the event you may have a pre-existing condition that could be affected by wearing used sneakers, we would advise against electing for a Used shoe. Please know that all New shoes are verified as unworn, 'Deadstock' condition and would not be at risk of having been in contact with any allergens that may cause concern. If there is anything else we can do to help at this time however, please don't hesitate to reach out to our support team directly for additional assistance.
I bought a pair of shoes on their website, and it said the box is in good condition, but when I received it, it was damaged.
My account number is ***@hotmail.com in GOAT,I bought the TOM SACHS X NIKECRAFT MARS YARD OVERSHOE 'WHITE' - SIZE US 9.0M on June 8, model number is***, order number is XXXXXXXX, it shows that the box condition is good condition, and the payment amount is 745 USD, the payment method is PAYPAL. Then on June 17 I received the package, found the box was damaged, and I contacted the customer service, then an agent named *** replied me that asked me to provide at least 12 detail photos on June 18, then I uploaded 18 photos to show the damaged box the same day, then on June 19, *** told me GOAT can refund me 35 USD, I know the GOAT return policy that you can return it within 3 days after the received date, so I replied *** that I don't need the 35 USD, I need the good condition box, I asked a return label to return them on June 19, the two days after received date, these shoes are my collection, so I don't accept the damaged box. Then I never receive anything from , and I replied the same email everyday, and receive nothing. Then I tried to talk to another customer agent, but still on reply.
I don't want these shoes anymore, and I don't trust GOAT app anymore, I think GOAT should refund me the original payment method first, then I will ship back the damaged box shoes. Because I don't think if I ship back the damaged box shoes first, I can get the refund then, I can never find an agent to answer my questions, and that is the only way to contact GOAT, ridiculers!!!
We are so sorry to hear that your package was damaged by your shipping courier while In-Transit to you! We've checked on your account and see that a return was offered and processed as a full refund to your original form of payment for these damages as of 7/2/2019. If there is anything else we can do to help at this time, please don't hesitate to reach out to GOAT directly. We apologize once more this one didn't work out!
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the refund, huge thanks to Revdex.com!
Shoes were purchased via GOAT option of keeping in-storage with them until shipping. Once shipping initiated, they keep canceling shipment.
Purchased item is XXXXXX "ISHOD WAIR X SB DUNK LOW PRO PERFECT PINK in size 10.5"
This item is pre-verified for authenticity and was already in the hands of GOAT.
Order #XXXXXXXX completed for $125 in June 1.
Order was asked to be Shipped on:
June 11, June 15, June 22
In all cases, GOAT canceled and blamed the bank. But verification with the bank has confirmed that it was GOAT canceling transactions and preventing the shipping. This was raised each time with GOAT, but they continue to give vague canned responses without resolving issue or allowing way for the transaction to proceed.
I want GOAT to complete shipping. OR If they do not complete shipping, I want the underlying shoe purchase to be canceled and my funds refunded.
GOAT has finally proceeded to ship this item.