Goat Reviews (%countItem)
Goat Rating
Address: 3960 Landmark St, Culver City, California, United States, 90232-2315
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I made a purchase and was refused a receipt. This sounds small, but I only bought them to expense them with my company. Totally sketchy and just weird
I made a purchase through your site, and so far have not had a good experience. I spoke with both *** and *** and have not received any type of assistance. I believe my ask was simple in just wanting a rundown of my purchase and cost for my records. I only purchased my item because I was able to expense them with my current company. I understand that your company is not the seller of the item, but your site took my money. Common sense would say that as a customer, I am owed some type of receipt. That request was refused by both of the unhelpful support employees via email and then mentioned I could not speak to someone on the phone. If you are running a professional, legitimate business, you need to provide receipts or require the vendors to do so!!!
All I ask is that they require vendors to provide receipt of purchase, or they do since they are the ones taking the funds on the front end.
We sincerely apologize for any frustration! Upon checking our records, it appears as though there may have been some confusion around whether your request was for the original purchase receipt from the seller (which we do not require in order to authenticate your items) or a personal invoice for your order on GOAT (which is available via both your GOAT app and original order confirmation). A copy of this invoice was later emailed to you as an attachment on 8/18/2019. If there is anything else we can do to help at this time however, please don't hesitate to contact our support team directly!
Shipped an order that was expensive to goat after a day or two I got an email stating that they received the wrong item so they listed the item they received. after further review the item they received (which they took pictures of for the listing) is the item that they stated they never received. The shoes that they never received but somehow took pictures of have a msrp of $300. I have pictures of everything if needed.
Product_Or_Service: GOAT shoe sale
Other (requires explanation) I would just like both pairs of shoes back in question that they never received but clearly have.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of leadership team reached out to you in regards of your order. We issued you a complete cash out for these sneakers. Unfortunately however, since there is no additional delivery information for a 2nd sneaker, nor have you ever listed a Vapor Max under your GOAT account, we are unable to issue a second cash out for a sneaker we have not received.
Please accept our apology once more for your sale of Order *** and let us know if there is anything else we can do to help at this time.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I bought a pair of used shoes from GOAT and they did not come with all of the correct laces / hangtag that comes with every pair of OFF WHITE x NIKE shoes.I started a complaint with their customer service and they did not get back to me for around 3 business days.Finally when they did, they told me that they could issue a refund, but I would have to pay for return shipping. I refused to pay for return shipping because this was an error on their side so I made it clear to them that I would not pay for return shipping.Their customer service rep, ***, took 2 days to respond at a time, and she would not agree with issuing me a full refund. I kept refusing to pay return shipping, and she kept marking the ticket as "resolved" even though my problem had not been resolved. This is what made me very distraught and was very rude and unprofessional on their part. My ticket was marked resolved two times by *** even though the problem was never solved, I guess she was hoping that I would just give up.I started a new ticket and got a different rep.This person, ***, said the same thing. It had been about two weeks since I had started the ticket (complaint) so I finally just agreed to pay the return shipping even though it was an error on their part. I just wanted my money back and was finished with arguing and being ignored by their customer service reps.I sent the shoes back, and after two and a half weeks of waiting for any kind of notification or confirmation from them, I got an email that said they would not issue me a refund because the shoes were "used". I BOUGHT THE SHOES FROM THEM USED. They said the only option I had was to pay for return shipping back to me or consign them with them.At this point I was furious. It had been four weeks since the start of this, and I responded to this email saying that I refuse to pay anymore. I just wanted a refund.I sent this on 8/8/19 and I have still not received a response from anyone.
Product_Or_Service: OFF WHITE x Zoom Fly SP
Order_Number:
Other (requires explanation) GOAT has proved that they are unprofessional and do not care about their customers. I need to bring this problem to the Revdex.com because they are ignoring me and wont respond to any of my emails or tickets anymore.I just want the refund I was promised.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our leadership/support team has reached out to you in regards to your order.
Please advise that the traditional 'Off-White' tag was not pictured in the original listing photos. Since the shoes were purchased through our GOAT Clean program, Used shoes may not include all original accessories. You can expect that you will receive exactly what is pictured at the time you place your order. Since the tag was not included, this item would not be considered misrepresented:
***
As a one time courtesy, we did request a full refund to your original form of payment be issued for this return.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
THE WEBSITE WAS NOT CLEAR WITH REGARD TO MENS/WOMENS SHOE SIZE! I originally Googled Women's shoe size 8 and the website in no way specified that I was actually looking at a men's size shoe. It was only apparent when I received confirmation of the order via e-mail. I immediately tried to contact someone. Goat's website stated that I had three hours to cancel the order but the caveat was - only if the seller had not confirmed the order. I tried to contact Goat to change the sex/size of the shoe within FIFTEEN MINUTES of placing the order. AT THAT TIME THE SELLER HAD ALREADY CONFIRMED! I tried to cancel via the Goat website and PayPal but was unable to because it had been auto-confirmed there as well. At that point, I would have actually ordered the correct size and just planned on returning the incorrect size HOWEVER the website only allows credit so I cannot purchase prior to returning the incorrect size. What a SCAM! Save your money and time and DO NOT USE THIS WEBSITE!
We do apologize for any confusion with this purchase! Please know that unless otherwise indicated - all sneakers listed on GOAT are shown in Men's/Unisex sizing. Typically, a Women's or Youth sneaker is listed as such with the appropriate abbreviations to help indicate the difference between SKUs (WMNS, GS, PS, TD, etc). Additionally, we do offer a sizing conversion feature on both our app/website that helps make suggestions for buyer's shopping between genders or brands easier! In the unfortunate event that your sneakers do not fit however, we also offer returns in exchange for GOAT credit so that you may reorder your correct size. If you have any other questions about choosing the right sneaker before purchase moving forward, please don't hesitate to contact our support team directly for help!
On July 26th, I placed an order for a pair of New Balance x Sneaker Freaker "Tassie Devil" 998 shoes from GOAT/Flight Club. These were the shoes that released in 2013 and have quickly become desirable/collectible. The order number was #***. On August 2nd, I received the order, but it was for the incorrect shoe. GOAT/Flight Club had sent me a pair of New Balance x Sneaker Freaker "Tassie Devil" 574 - a totally different model shoe that released in 2018. This was not the shoe I ordered. I immediately contacted GOAT/Flight Club via email as soon as I unboxed the order. I took pictures of the verification card, box, shipping box, shoes, etc. and sent them via email. Since GOAT/Flight Club is a consignment shop and not a retail shop with actual merchandise, I requested a return label via email so I could return the incorrect pair of shoes and receive a full refund. I was contacted on August 2nd and told I would receive an email within 48 hours. As of today, August 12, I've still not heard back from GOAT. This mistake is completely their fault since they shipped me a pair of 574's and not the 998's that I ordered. I have a copy of the email showing the shoes that I placed the order for as being the 998's. This should be a very cut and dry case of a mix up on their end. I will now have to contact Chase Visa and dispute this charge as GOAT has done nothing to rectify this problem which was entirely due to their lack of attention to detail.
Product_Or_Service: New Balance CM998SNF
Order_Number: ***
Account_Number:
Other (requires explanation) I have never even received an apology from GOAT/Flight Club acknowledging this as their fault, which it clearly is. At this point, I no longer care about being made to feel like a valued customer - they are incapable of providing that service. I want an email with a UPS return label so I may return these incorrect shoes for a full refund.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
We provided you with a return label, once the incorrect shoe were received at our warehouse, we issued a full refund back to your credit card.
Additionally, due to the inconvenience, we issued additional Goat credit to your account. The Goat credit will never expire and will automatically deduct from a future purchase.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
I purchased Air Jordan 1 Mid SE on july 12th since then I still haven't received my order.
Thanks for reaching out in regards to your recent order. Regrettably, it appears as though your package was lost while In-Transit from GOAT to you. While rare, issues including damaged or missing packages at the fault of the shipping courier do occur. Our records show that as of 8/27/2019 however, a full refund was issued to your original form of payment for this loss. Please don't hesitate to reach out to GOAT directly if there is anything else we can do to help at this time. We are sorry this one didn't work out!
No response from the company in regard to a shipment that was delivered to them and now is lost. I would like payment or my shoes returned.
I received notification of a sale for my shoes that were listed on the GOAT app, and I followed instructions to ship them in something other than the original shoe box. I shipped the shoes with the label provided from a UPS store. The shoes were packed in a box I had from a fan that I previously purchased, and then even placed into another box for shipping purposes at the UPS store. The shipment went out on Jul 9, 2019 and was delivered to the dock per UPS tracking on July 15, 2019 at 11:33 am. I have been going back and forth via email thread for support and the last response was received on Aug 1, 2019, which stated that a fan was received and not the shoes. I responded advising I have the fan I purchased and that I simply used the box to pack the original shoe box in to avoid damage per instructions. I have requested to investigate what happened to the "fan"box, and to date have not received any further correspondence. I simply either want my fan box with the shoes shipped back to me or payment for the shoes that I think may have been lost at the facility for GOAT. I also requested photos or proof that a "fan" was received since I have the fan here in San Antonio that was packed in the box I used. The correspondence I have been receiving is very poor, and feel I am getting the run around and no direct answers as to what they did with the box they received. I also have all tracking information as well as information provided on the GOAT website indicating the package was delivered, but not sure as to whom opened the boxes and what was done with the shoes.
I would either want payment for my shoes that were shipped and appear to be lost now, or would like them returned in new condition as they were delivered. They were shipped in 3 boxes to ensure they were not damaged. I would like a response in a timely manner as well since we are now well over a month with this issue
Thanks for taking the time to follow up in regards to your recent sale. After a thorough investigation with our warehouse team, a full cash out for the successful completion of this order has been issued to your GOAT account as of 8/15/2019. If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly for additional assistance.
My sneakers have been in Goat storage for over 2 months order number *** and order number *** I paid $10 each for them to be returned and they're still sitting in your Goat storage. I've been emailing your company for over 2 months. This company is horrible send my sneakers back
Other (requires explanation) Not Entered
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of leadership team reached out to you in regards of your orders.
Both orders were shipped out to you and delivered under the below-tracking numbers:
*** Air Jordan 1 Retro BG 'Black Toe' 2016, size 4.0 us
*** OFF-WHITE x Air VaporMax 'The Ten', size 4.5 us
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I order a pair of Gucci flops, I paid extra $25 for a 1-2 shipping and got them a week and half later. Once I got the shoes, the shoes was two different colors. They will not respond to my email so I did a merchant dispute, which means they will refund me my money and I get to keep the product. But that's beside the point. What time of "real company " sends two different color shoes. You will never get another penny out of me, you clowns! GOAT IS A BUNCH OF TRASH AND FAKE AS ***. DONT ORDER !!!
We are very sorry to hear about the issue with your recent order! According to our records however, since the option to return these slides was denied by you, a GOAT credit was alternatively issued towards a future order in response to your concerns. Please know this credit never expires and will automatically apply at checkout. If there is anything else we can do to help, please don't hesitate to follow up with GOAT's support team directly for additional assistance.
Seller (GOAT) has made returning items not possible.
Items purchased July 23 (3 pairs shoes)
2 pairs arrive together (July 30), not 3rd pair. Aug 2, *** (***) receives email about delay of 3rd pair. Customer wants to return all 3 pairs. Seller does NOT offer easy solutions via website for returns (phone number, link to page, etc.). Seller requires customer use of app (not website) for returns. App is arcane and confusing. Customer cannot find page for returns. FAQ directs questions about returns be emailed to seller support. Customer emails seller support to request return of items. Next day customer receives email response from seller support, which just like web & app, DOES NOT offer an easy means of resolution(phone number, link to return page, etc). Seller support directs customer to navigate app, and provides directions, but...those directions (provided by seller support) are incorrect, and posits that certain functions exist & would appear if a certain navigation is followed. Customer follows those directions & those function DO NOT exist, DO NOT appear, and thorough and exhaustive navigation of app DOES NOT lead to a return page. Again, seller could have provided a link, or a phone number, or an alternative email address, but seller DID NOT present any of those options for resolution.
In trying to navigate to find return page, seller's return policy is displayed. It states "effective August 1st". Customer purchased items July 23 (before Aug 1) and delivered July 30 (before Aug 1). Customer tried to return shoes, and print return labels (as is required by seller), but due to seller's flawed communication, and inability to provide the customer a viable solution to follow sellers requirements (return items in system & print labels) customer was not given that opportunity (due to the sellers actions and/or inaction).
I have 2 pairs of shoes I do not want, and a 3rd pair that has yet to be delivered (that I also do not want). I want these items returned in the sellers system and be given labels by which I may return the 2 pairs of shoes I have (and the 3rd pair cancelled & not delivered). As seller has made their business practices clear, I do not want to do business with them, and therefore DO NOT want store credit. I want the ability to return these shoes (at my expense) & I am disputing the credit card charges.
We apologize for any confusion around our Return Policy and requesting a return on GOAT. Please first note that since GOAT is a Marketplace, not a Retail Store, that each item is listed and sold by individual sellers. As such, we do not offer bulk shipping at this time and each item is shipped to you individually upon the successful verification at our warehouse.
That being said, of the 3 orders placed, 1 was refunded to your original form of payment due to the item failing to pass verification. Since you purchased this item as 'New' and the item was verified in the condition 'Used', you were notified via email that a full refund to your original form of payment was issued for this seller error. We are sorry this one didn't work out!
When requesting a return however, you are given 3 days to initiate your request via the GOAT app, per our policy. Unfortunately however, since the tracking shows the remaining 2 items were each successfully delivered on 7/30/2019, and a return was not requested until 8/2/2019, the option to request the return was no longer available. Return labels were provided for each of these items via email, however we are regrettably unable to process any credits/refunds due to a pending dispute filed with your bank. We advise that you contact your financial institution directly at this time for additional assistance with this order.
If there is anything else GOAT can do to help, please don't hesitate to contact our support team.
On July 12th I bought a pair of Nike Vapor Max shoes for $130. A few days later I received them and eventually tried them on around my house and while they fit - because I do know my size - they were terribly uncomfortable. So I returned them expecting this to be easy. Instead I was told the shoes are damaged and unauthentic now GOAT has my shoes and my money and I have neither. This is dumb. I'm willing to take the hit and just take store credit I'm not even asking for all my cash back but now I have to do this and contact my cc... anyway they apparently sent me a damaged and unauthentic pair of Nikes and now they want to stick me with them. That's the short of it.
Product_Or_Service: Nike Vapor Max Running Shoes
Other (requires explanation) By their terms I'm owed around $109 that's all I'm asking. I'm not even demanding my full refund. Just the partial as we agreed to before this mess.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of leadership team reached out to you in regards of your orders.
Unfortunately, are verification team received the shoe back and the shoes were verified to have signs of wear and usage on the heel and other sections of the bottom sole. You were provided photos of the wear.
With that said we will not be able to honor a return at this time, as our policy states that the shoes are to be new and unworn.
We do see that you agreed to cosign your shoes with us.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered a pair of sneakers (yeezy 350 semi frozen) from GOAT App. The package never arrived I contacted GOAT they advised me to contact UPS because they were the ones who were suppose to deliver it. I called them and put in a claim for a lost package. They advised me that they will contact GOAT only with the findings of the investigation. After a long wait I eventually contacted UPS again and asked to speak with a supervisor, after talking to the supervisor they informed me that they did in fact lose my package and they are taking full responsibility of losing my package. They said they will issue GOAT a check to then refund me. GOAT never advised me of this and when I asked for my refund they told me that my time has elapsed and are no longer able to process my claim. What doesn't make sense is that if UPS is admitting to being at fault for the lost package and willing to issue a check to GOAT in order to refund me why is there a time limit. Am I suppose to just lose out on 240 dollars because time elapsed on my claim. Please help me in resolving this situation.
Order_Number:
Refund I would like full refund of my money that is due to me.
We are very sorry to hear that you did not receive your recent purchase on GOAT! In order for us to begin a missing package investigation with the shipping courier, we require completion and return of an affidavit, which is a legal document confirming that you did not receive your package in order for us to process a refund. These documents were emailed to you on 4/3/2019 as well as a reminder to complete these forms on 4/15/2019. Unfortunately however, since we never heard back - at the time we received your follow up message on 7/25/2019 - the window to process this claim had since expired. We advise you to work with either your bank or the shipping courier directly for resolution at this time. We do apologize once more for any inconvenience! Please don't hesitate to contact GOAT directly if you have any additional questions or concerns.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe I need to send an affidavit with information I do not feel comfortable with providing. They are asking for me to send sensitive material to them. I do not know why they are having an issue with refunding me my money when UPS (the courier) is going to pay them to issue me my refund due to their negligence. UPS has already taken accountability for losing my package and has already stated that they will pay for the cost of the lost package. So I do not see the need for me to provide an affidavit with sensitive material that I do not feel comfortable sending to them. UPS (the courier) is at fault here GOAT App should reach out to them in order to issue me my refund. Thank you!
We do understand the sensitivity of the information required of these forms, however we can assure you that your privacy is our #1 concern. This form is regrettably required of all our customers when processing a missing package claim in order to issue a refund. If you do not wish to complete the necessary documentation, we advise you to work with the courier directly at this time.
I bought another pair of first pair was damaged also second pair they only give you credit not a refund of money which I paid $285 both pair show signs of someone worn them also damaged I recorded myself opening both pairs GOAT IS STILL REFUSING A REFUND FOR THE SECOND PAIR NOT EVEN CREDIT THEY ARE RIPPING PEOPLE OFF
Product_Or_Service: Gym shoe
Order_Number:
Other (requires explanation) Would like to have the air Jordan retro 3 tinker black cement brand new as I ordered
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see that our support team did reach out to you in regards to your issue. Our verification team had a chance to review your photos and concerns and the issues you pointed out were be attributed to natural inconsistencies in the manufacturing process. These sneakers were produced in large quantities, so manufacturing defects (i.e. excess glue, stitching, construction, paint, etc.) do commonly appear on most pairs.
Due to your item being a pre-released item we were unable to honor a return, this is agreed to at the time of checkout.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
The company just anything with no real resolution
Thanks for reaching out in regards to your order on GOAT.
Our policy clearly states we are unable to honor returns on pre-released items.
***
Again our team did look at your concerns and did not find any issues our of the ordinary for this particular shoe.
We are sorry this was not the outcome you were hoping for.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Bought a pair of Jordan 1 Purple Court Size 12, in "deadstock" condition, when they should've been filed as "defective".
Bought a pair of Jordan 1 Purple Court Size 12, in "deadstock" condition, when they should've been filed as "defective". ***Received them on Monday July 29th 2019 night. On Tuesday July 30th my boyfriend noticed a severe scratch on the left shoe on the toe box, on the black part of the leather.
I immediately e-mailed support and asked for a full refund. GOAT's refund policy is made to make the company income without any exchange of goods, as in this situation it is unfair for them to apply a shipping fee charge when their staff did not inspect these shoes correctly. The company should do what's any other company would do in a customer service situation as this one.
Instead I was asked to take a $20 dollar hit because of their incompetence. I just returned their shoes and I expect a full reimbursement of the $295.00 I paid. It is completely unreasonable for them to try to make me lose $20 dlls over an issue that is completely their fault. The support staff even said that if I was "unhappy" they would refund me but only after me taking the hit of the shipping fees. I'm more than "unhappy" with a purchase that isn't as described. On*** for example, this would immediately qualify for buyer protection and I would be receiving a full refund after returning the shoes.
I have contacted a lawyer who assured me I should be refunded the full amount according to their certificate of authenticity and condition.
As I stated in my emails, I will only accept the $295.00 GOAT credit as it's whats fair. Nothing less. It's completely unreasonable to ask the customer to take a hit when it wasn't their fault.
Thanks for reaching out about your recent order on GOAT. We are very sorry to hear you were unhappy with this purchase! Please know that while we guarantee the authenticity and condition will be hand-verified by our specialists at GOAT on every order prior to being shipped to you, we are regrettably unable to prevent inconsistencies due to mass production of certain sneaker types during manufacturing. Since GOAT is a Marketplace, and not a Retail Store - or the manufacturer of the shoes listed for sale - in the event the shoes show no signs of try-on or wear, have all included accessories and no major defects, these item(s) would be considered 'Deadstock'. As such, your order was eligible for a GOAT credit, less the cost of shipping, which was applied to your account on 8/5/2019 upon receipt and approval of this return, per our Return Policy. This credit was later successfully applied to a purchase on 8/6/2019. We do hope you are happy with your new shoes! If there is anything else we can do to help or answer at this time however, please don't hesitate to reach out to our support team directly for further assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the pictures to prove that in my case it wasn't a manufacturers defect, being a sneaker head I know what to expect in mass produced shoes. My pair is simply scratched and this was done by someone. If I sent this pair to be verified and pointed before hand the scratch on the leather, I'm 100% positive that my shoes would qualify to be sold under a defective category. What you effectively did with your resolution is make me pay shipping charges for a product that was defective and that was falsely sold to me as deadstock. As I mentioned before, I had a similar issue with a pair of *** and they refunded me the whole purchase price with shipping and even provided a prepaid label, as that's what's the right thing to do when your employees make a mistake.
We are regrettably unable to comment on how another company may choose to handle an issue. In response to our own set of verification standards however, your return was eligible for a GOAT credit upon review of the photos provided to our team. Since the credit has since been applied towards a replacement order, please let us know if there is anything else we can do to help moving forward.
(The consumer indicated he/she DID NOT accept the response from the business.)
You keep making excuses to steal money from me when I deserved better. All you say is that is somehow acceptable to get a damaged product in lieu of a quantity that was paid expecting a completely deadstock product. What you effectively did is make me pay $25 dollars to realize I must never do business with you again. And I won't. It's sad that you resort to deceiving practices to make $25 bucks.
I ordered an item from their online website. They stated that the item would be delivered via *** and emailed me the *** tracking number. I later tried to track the package via *** and found out from *** that the package/item was taken to the *** Postal service for delivery. After days I finally got information from the *** that the item was delivered and allegedly left on the porch. I don't know where *** delivered the item but I still have not received the item I purchased from Goat. For about a week now, since the beginning of this ordeal I've emailed and tried to contact Goat to get assistance in locating my package/the item I purchased from them but to no avail. Goat has not even responded to any of my five emails which I sent to them almost a week ago. This is horrible customer service. I have filed a complaint with the *** and I'm awaiting a response from them. But still have not been able to have any type communication with Goat.
Product_Or_Service: Goat retail tennis shoes
Other (requires explanation) I would like either the item i purchased to be delivered ASAP or a full refund of my money ASAP.
Hi, there thank you for reaching out to GOAT, we are sorry to hear about your concerns.
It looks as if a refund was not processed for you for this, I do greatly apologize for this oversite.
At this time we have requested that a refund - $85.00 be processed back to your PayPal, please allow a few business days for this to fully process.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Id like to give GOAT no stars if I could. I recently bought a pair of shoes, and was shipped the wrong color AND wrong size. I registered the return and sent them back. They emailed me saying that the shoes I sent back were incorrect, letting me know my only choices were to let them consign them for me, or send them back to me. I do not, and will not ever need a pair or multi-colored glitter shoes. 400 dollars down the drain. DO NOT USE GOAT! Id advise buying off of ebay or StockX
$205 for 2 right shoes. Negative Five stars. Only uses email messaging for customer complaints. Takes your money immediately, but will not address your issue for 24-48 hours. Only GOAT Verification ensures that your order WILL be INCORRECT.
I recently sold a pair of size 12 Nike Sean Wotherspoon air max 97s pre release thru the goat app. I was instructed by email to drop my item off at flight club which would then handle the delivery to the purchasing customer. When the customer received the item he denied the purchase due to the fact that the goat sneaker evaluator deemed the sneakers were not brand new even though they were. Upon receiving this information thru email I attempted to give the customer a discount for the purchase which the decline. The goat app now informed me that they were going to ship the item back to me only after I personally paid return shipping which I was not aware of. They sent me a tracking number after I paid and I proceeded to wait for my package. I checked the tracking number on the ups web site and it said that my package was delivered. I was not home at the time so the package wasn't delivered to my home. I checked with my next door neighbors and no one accepted the package. Upon contacting goat they were very slow in returning emails and now the person I emailed stated that I should go out of my way, make a police report for a package that I never received and send them a copy of it. I asked if they had any signature or something I could use to help me track the package but they had no answer.
Product_Or_Service: Sean wotherspoon air max 97
***
Account_Number: Nike
Other (requires explanation) I would like to be paid asking price or have my sneakers replaced with a new pair they are currently going for *** on line brand new.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of our support team reached out to you in regards to your orders.
Unfortunately, it does appear as if your package went missing in transit to you.
We issued you a cash-out for the order.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I purchased shoes for my wife and waited 2 days to give it to her and she said they didnt fit but they have a 3 day return policy so I'm stuck with shoes that doesn't fit and they dont have a number you have to write to them
Poor customer service. There is an issue with my return and I've sent multiple e-mails that have not been answered. Out of five e-mail attempts only one has received a response with generic wording that did not even address my question. Opened a dispute with credit card in attempt to get resolution. Definitely not worth the hassle dealing with.