Goat Reviews (%countItem)
Goat Rating
Address: 3960 Landmark St, Culver City, California, United States, 90232-2315
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still have not received my shoes that I elected to be returned to me after the sale was canceled. it has been a month..
I sold a pair of shoes (Jordan 5 "White Cement" Size 12 ***) on 6.14.19 the pair was shipped and delivered to GOAT in Los Angeles on 6.18.19. The shoes didn't pass inspection so I was asked the option to offer a discount. On 6.19.19 Goat Emailed me explaining that they had to cancel the order as the buyer declined the Discount. On the same day I selected the request to have GOAT return the shoes back to me. I received an email around 11:33pm on 6.19 that a UPS return tracking label has been created(***). The shoes never shipped so I followed up on 6.22.19 at 19:56 asking if they can confirm the shipment was sent out. "***" from GOAT support responded on 6.25.19 explaining that my sneakers are being packaged for shipment and "if all goes well" it should be sent out the following or the next business day. Package didn't Ship out so I reached out again at 6.27.19 explaining that my shipment has not been shipped out. *** from GOAT Support reaches out to me explaining that the have escalated the ticket and a member of their team should be following up with me in 48 business hours.. (so now I have to wait longer).. I followed up again on 7.3.19 explaining that it has been over 48 hours and I still have not received a response from them about the status of my return. Finally *** from GOAT Support responds explaining that the package was returned to us because you have made a request to have the package dropped off at UPS. He then regenerated a Shipping Label for me(***) asking that I make the request to deliver to my UPS Access Point after the pick up scan. I removed the deliver to my UPS access Point option so this wasn't an issue. on 7.10.19 I received an email from UPS that the package was scheduled to be delivered 7.11.19. It never shipped and still has not been received by UPS as of today 7.15.19. I just want my shoes returned to me. This issue has been going on for almost a month now, not to mention it is the second time this has happened to me this year with GOAT. I tried to handle this with GOAT but always received default responses or lies about when they will ship as shown above. I have sold and purchased shoes from this site for a while now but this definitely ruined my trust with them.
I would like to have my Shoes (Jordan 5 "White Cement" Size 12 ***) shoes returned to me ASAP.
We are sorry to hear of the delay with your recent return! Unfortunately however, GOAT is unable to guarantee how any specific delivery instructions are processed on behalf of the shipping courier. As a courtesy due to the delay however, we have requested to have your return shipping fee refunded at this time. Please allow 24-48 hours time for processing. If there is anything else we can do to help in the future, please don't hesitate to reach out to our support team directly for additional assistance!
Ordered shoes listed as New. They arrived used. Shipped back for credit but they refused to give credit because shoes were used.
On 6/21/19 I ordered a "NEW" pair of Womens Nike Air Vapormax for $210 plus $10 shipping. ***. I recieved the order on 6/26/2019. I opened the box to used shoes. I sent back shoes for site credit to get told they would NOT refund me because shoes were used. I did NOT wear them. They knowingly sent me used shoes to get my money knowing I could NOT refund them. I paid using Affirm monthly payments. I did talk to *** from Support but she was no help and said the shoes were used! How could they send me used shoes when I ordered "NEW" and not take them back?? Please help me as I still have no comfortable shoes for work.
I would either like site credit to get a pair of fitting shoes or a refund all together to Affirm.
Thanks for reaching out in regards to your recent purchase on GOAT. Please advise that all sneakers sold on GOAT are hand-verified by our team for both condition and authenticity prior to being shipped to you. Additionally, per GOAT's Return Policy, item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included to be eligible for return. It is important to note that because GOAT is a Marketplace and not a Retail Store, we require strict verification standards for what qualifies a sneaker as 'New'. In the event the shoes were tried on, the condition of the shoes may change as dust/debris may be collected on the soles of the shoes as well as indentations made in the sneaker insoles. We understand that the wear on the shoes may be minimal, however the condition would no longer be considered 'Deadstock', which is how GOAT would define a 'New' sneaker.
At the time we received your return, photos were sent to your email of the wear as well as your options on how to proceed. Most recently, our records show you have elected to have the sneakers shipped back to you on 7/23/2019. If there is anything else we can do to help at this time however, please don't hesitate to reach out to our support team directly for additional assistance!
Purchased a pair of new sneakers with a missing box lid and received a pair of worn sneakers with a missing box lid.
I ordered a pair of sneakers advertised as "New" with a "missing" box lid. The cost was $180 plus $10 for shipping. When I received the sneakers, I inspected them and noticed the bottom of the soles on both shoes were dirty. The dirt on the sneakers were dirt from someone wearing them. I immediately took photographs of the dirty soles and opened a support ticket with GOAT. After I few days, I received a response stating they were escalating my ticket to someone higher up. After a couple more days, I received an email offering me a $20 GOAT credit or I can return the shoes and receive a GOAT credit in the amount I paid for the shoes, less the cost to ship back to GOAT. I declined both offers and stated I wish to be refunded the entire amount in the original form of payment and not charged to ship the shoes back to GOAT because it was not my fault they sent me used sneakers. I brought to their attention that they did a poor job inspecting the shoes as the dirty bottom soles are clear as day and it is impossible to miss. I received another email from them after that stating again, that I can return the shoes according to their return policies and receive a GOAT credit in the full amount, less the cost of shipping. Again, I stated that it is their fault and I shouldn't be penalized for their mistake.
I would like a full refund for the entire amount I paid ($190) to the original method of payment. I do not want a GOAT credit and do not wish to be out the cost of shipping the shoes back to them.
We are very sorry to hear about the issue with your recent purchase on GOAT and appreciate you taking the time to contact our support team. After reviewing your provided photos of the condition of your sneakers at the time of delivery, we apologize for any oversight on behalf of our team during verification. While this does not excuse the situation, the visible wear to the shoes is likely due to dust/debris that may be accessible to the box due to the missing lid. We want you to be happy with your purchase however, and as such have provided a pre-paid return label to have these item(s) returned to GOAT once more for a full refund. Please check your email associated with your account for additional return instructions at this time. If there is anything else we can do to help, please don't hesitate to reach out to GOAT directly!
(The consumer indicated he/she ACCEPTED the response from the business.)
GOAT reached out to me apologizing for the horrible experience I was having and agreed to honor my return & refund request. The sneakers where ship backed to GOAT and they gave me a full refund in the original form of payment. I am satisfied and consider this issue resolved.
We are very sorry to hear about the issue with your recent purchase on GOAT and appreciate you taking the time to contact our support team. After reviewing your provided photos of the condition of your sneakers at the time of delivery, we apologize for any oversight on behalf of our team during verification. While this does not excuse the situation, the visible wear to the shoes is likely due to dust/debris that may be accessible to the box due to the missing lid. We want you to be happy with your purchase however, and as such have provided a pre-paid return label to have these item(s) returned to GOAT once more for a full refund. Please check your email associated with your account for additional return instructions at this time. If there is anything else we can do to help, please don't hesitate to reach out to GOAT directly!
(The consumer indicated he/she ACCEPTED the response from the business.)
GOAT reached out to me apologizing for the horrible experience I was having and agreed to honor my return & refund request. The sneakers where ship backed to GOAT and they gave me a full refund in the original form of payment. I am satisfied and consider this issue resolved.
Please re-open the complaint. The company GOAT never provided the full refund to the original form of payment or any type of refund period. I am now being sent to collections from the company Affirm and there is negative information being reported on my credit report because of this. I have contacted both Affirm and GOAT trying to resolve this issue. Both have escalated the issue, but GOAT has sent there usual generic response stating their refund policy states that all returns and refunds are issued in the form of a GOAT credit. This is not what we agreed on when I closed this case.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that our support leadership team did reach out to you in regards to your issue. The refund was unable to be issued promptly due to a dispute that was opened.
This has now been resolved with Affirm and your refund full processed back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Placed an order and shipment has been delayed for more than a week. Emailed them and no matter what was written I was given the same response of responding within 24-48 hours which I never received one. Asked for a refund and same email came back. That just got me wondering do goat even read the email.
Thanks for reaching out in regards to your recent order. Regrettably, it appears as though your package was lost while In-Transit from GOAT to you. While rare, issues including damaged or missing packages at the fault of the shipping courier do occur. Our records show that as of 7/16/2019 however, a full refund was issued to your original form of payment for this loss.
Please don't hesitate to contact GOAT directly if there is anything else we can do to help at this time. We are sorry this one didn't work out!
My son sent in shoes for a sale and GOAT flagged as replicas after onsite inspection (which was a surprise to us since the shoes were purchased from Nike factory store). We were notified on 6/23/19 of the replica status.They sent a return shipping invoice through PayPal to the incorrect email address not associated with a PayPal account. On 6/24/19 we responded to GOAT as instructed that if the email is not correct, send the correct email address to send the PayPal invoice to. It took over a week for someone at GOAT to respond after several emails to them. The PayPal invoice was finally sent to the correct email on 7/2/19. We paid the invoice immediately on 7/2 and requested GOAT send a response with the shipping tracking information for the return of the shoes. It has now been 12 days and still no response to several email requests for status of the return of our shoes. I had my son check his GOAT app to see what the status for the return of the shoes is and it states "This Issue Has Been Resolved". We have never been notified of the resolution nor the return of our shoes. What does that even mean'? Nothing has been resolved. There is no tracking information on the app showing the shoes are on their way back to us. We receive daily emails to my son's email address reminding us that the invoice was sent, again to the incorrect email address and that if not paid in 14 days the item will be disposed of. We have been trying to resolved this issue with emails every other day since June 24th with no resolution. We have tried to locate a phone number for GOAT to speak with someone and are unable to locate a physical phone number anywhere.
Product_Or_Service: Online consignment shoe sale
Other (requires explanation) We are asking for immediate status and physical return of our shoes. If they can't locate the shoes due to being lost or they were actually sent to the buyer or disposed of, then we are requesting that they pay us the sale price of the shoes that we were supposed to receive in the amount of $221.25 to our PayPal account (sale price of $250 minus the GOAT fees).
Long story short, I purchased shoes from Nike and sold on GOAT. Goat declared them fake and sent me a PayPal invoice to cover return shipping costs. It's been a month and haven't heard anything back. I did everything I could on my end promptly and now their customer service is ignoring my emails and other attempts to contact them for my shoes back. I don't want to have to threaten Legal action just for them to give my shoes back.
Product_Or_Service: Nike Air Jordan 1
Other (requires explanation) I just want my shoes back in the condition I shipped them in. Otherwise, some sort of compensation that covers the cost of the shoe at market price.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
I do see that a member of our support team reached out to you in regards to your order.
We apologize for the delay in shipment, we have refunded your shipping cost back to your PayPal for the inconvenience.
Your package was shipped and delivered to you with the below information.
***
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Ok, so I ordered a pair of shoes from you guys on July 5th. The seller shipped them out the next day. I then sold a pair of shoes on here on July 8th. Shipped them the 9th. The shoes I sold were just authenticated and I withdrew the money today. I still have NO INFORMATION about where the shoes I purchased are. Suffice to say, I will be sticking to StockX for buying shoes from now on. I also contacted customer support, and no answers yet.
Since GOAT requires the seller to first ship your sneakers to our warehouse for verification, it may take up to 7-10 days for most domestic orders to be delivered, That is, 3-4 days for the seller to ship to GOAT, 1-2 days for verification, and then 3-4 days to ship to you. That being said however, we are regrettably unable to find your account using the credentials available through your claim. If you still require any assistance, please don't hesitate to contact our support team directly for help! Be sure to include your order number so that we can best assist!
No worries. I changed my email address a few weeks after making this review, which is why there is no accounts under that email. I received the shoes a few days after this review, so all is good now.
Thanks so much for following up to confirm! We are so very glad to hear it! Enjoy!
I would not use this company. I made an online purchase. Within the cancellation period I notified the company to cancel. I received an email a day later to inform me that the product was being shipped.
The customer service is unreliable.
Please know that you may cancel your order via the GOAT app within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. Because the seller had already confirmed the order at the time we received your request to cancel, this order was regrettably ineligible for cancellation. Fortunatley however, your order has since been cancelled at this time and a full refund to your original form of payment has been issued as a courtesy. If there is anything else we can do to help, please don't hesitate to contact our support team directly for additional assistance!
Sent cleats they claimed were new. I returned without opening. Refused refund on grounds cleats were used. Charged me for shipping to get money back.
Here is my experience:
I ordered cleats 2+ weeks before the beginning of my lacrosse season. Cool, they're 2 weeks out. How long can this take, they're in stock? You emailed me saying the cleats I ordered are discolored and that I need to reply to the email telling you what I wanted to do. I say ship them anyway. You reply "I'm sorry, you didn't reply, we're finding a new pair of shoes to send you." I reply saying if they don't arrive in by a certain date, you might as well not send them. You reply, I'm sending this to a manager and you will hear back in 48 hours. I hear nothing. I go buy new cleats at another store. I ask for a return label before the cleats even arrive. The cleats arrive late, I slap the return label on the box and send them back without opening them. You tell me you cannot accept the return because the shoes are used. You ask me to pay $9 for the return shipping and handling that was already sent. But that seems to be a miscommunication and now you're sending these cleats back to me.
I want my $9 back from PayPal I had to pay, which I thought was to get a refund. I want the full price of the shoes refunded. You keep the cleats.
Thanks for reaching out in regards to your recent order on GOAT. We have outlined the following response in order to address each of your concerns:
First, at the time we notified you of the issue at verification, the election was made to find a replacement in the GOAT app for your order. As such, a replacement seller was found and the sneakers were once again shipped to GOAT for successful verification before they were shipped to you. We do apologize for any delay with receiving this item, however!
Later when the shoes were returned to GOAT, our team regrettably found signs of wear that were not present during verification so the return was denied and photos of the wear were emailed to you. Since the cost of return shipping was paid for through the completion of an invoice, the shoes were packaged for shipment and returned to you once more - again, based on your selections made in the GOAT app on how to proceed with your order. Please note that in the event the shipping was not paid, the shoes would have been listed for consignment under your account.
At this time, the tracking reflects a successful return as of 7/11/2019 to your provided return address. If there is anything else we can help answer about this order as it pertains to our policy however, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
You are not telling the truth. First, I replied to your emails, not through the goat app. None of them received a response from your "support." Next, I did NOT elect for a new shipper. I told you to ship the cleats regardless.
GOAT
Tue, Jun 4, 6:41 AM
to me
Hey ***
We received your Vapor Untouchable Pro 3 'White' (***), but our specialists noticed the following: discoloration. Please see the attached photos.
Let us know how you would like to proceed by accessing ***. You will also be able to search for the order number in the app.
Thanks,
GOAT
To which I replied:
Hi, I don't see the discoloration. Is it because it's slightly yellow instead? I think that's ok. These will be dirty soon enough anyway. Please ship them. The photos look fine.
To which you replied:
Hi ***,
Thanks for contacting GOAT!
Since we received no confirmation via the app as to how to proceed, we went looking for a replacement for you and we were able to locate a new seller for you.
The new seller has since confirmed and is preparing to ship your order to our facility for verification. We'll be sure to notify you as soon as your sneakers have been delivered and processed through our facility.
Please let me know if we can help with anything else in the meantime.
Thank you,
***
To which I replied:
Thanks. I did reply though! Not sure why you didn't get it. However, if there is a pair that have no issues, I'm happy to receive those as well.
After you took it upon yourself to find a new pair of cleats to send me, there were no photos of the cleats sent to me ahead of time, so I have no way of knowing whether they were worn. However, I took photos of my own once they arrived, and I'm happy to show you the bottoms of the cleats. No wear whatsoever.
If there were signs of wear, then you sent me worn shoes and that's fraud because you claimed they were new. I did not open the box and I will die on this hill. It's incredibly dishonest to claim the shoes were worn. Again, I'm happy to show you my photos of the cleats you just sent back. No wear whatsoever. If you sent me "new" shoes one of two things happened. Either you didn't catch that the shoes were worn before you sent them, and sent me a pair that was worn. Or you did this to deny a return.
I will send these shoes back once more, I want a refund and to be done with your company. I want my money back and the $9 I spent for return shipping.
We apologize for your frustrations once more. Since the sneakers have already been returned to you however, we can offer a courtesy refund of the shipping costs paid due to confusion around our Return Policy. Please allow 2-3 business days for processing. If there is anything else we can do to help or explain, please don't hesitate to contact our support team directly for additional assistance.
GOAT has ignored my inquires regarding a purchase
I made a purchase on GOAT(online sneaker shop) for $350 on 6/25/19. GOAT claims my item was delayed with the courier it was being shipped with. I have been ignored with each email I sent asking for an update and or a refund. GOAT employs this practice regularly to avoid giving out refunds.
I would like a refund if the order can not be fulfilled within the following week. The item was purchased on 6.25.19.
We are sorry to hear about the shipping delay with your recent purchase on GOAT! Our records show that after successfully receiving your item however, a return exception was made outside our standard policy in order to issue a credit refund. As of 7/24/2019, this credit was issued to your GOAT account towards a future order and the balance is viewable in your GOAT app. Please know that this credit never expires and will automatically apply towards your purchase at checkout. If there is anything else we can do to help, don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
I was given a refund in the form of store credit for this purchase.
Sent in a pair of sneakers that were sold through their service but never paid out.
On June 13th, a pair of my sneakers were sold through their app. The pair was sent in and received the next Day on June 14th - UPS tracking #***. My order number for the transaction is XXXXXXXX. The pair has been sitting at their warehouse for almost a month now and the communication between them and me is almost non-existent. I have emailed them multiple times and get a vague response of we will get back to you in 3 business days with your inquiry. I would like my money paid out ($411.30) or the exact pair of sneakers I sent in sent back to me. I have never had a problem with their service until now but this is very concerning with the lack of communication regarding my issue.
Receive my payment for my sneakers of $411.30 or receive the exact pair of sneakers back that I sent in.
They took care of my issue finally and they resolved it! Thanks for your help!
Regards
I bought a pair of Kobe basketball shoes around four weeks ago, and I haven't received my parcel until now. I have contacted Goat and UPS customer service several times. I have not found the missing package for me. Now UPS's official website shows that they did not find my package. Later, I used email to contact GOAT's customer service but they never responded to me.
Product_Or_Service: Basketball Shoes
Order_Number: 1
Other (requires explanation) If this package lost I hope GOAT can send same one for me or just give me full refund include shipping fee
Hi there,
Thank you for reaching out to GOAT.
We are sorry to hear about your concerns.
We do see that a member of our support team was able to reach out to you.
It appears that your order has been deemed lost by UPS as they are currently investigating its whereabouts.
Rather than to keep you waiting any longer, We went ahead and issued a full refund back to your original form of payment.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Ordered a pair of shoes as a gift 6/8/2019 still havent received them as of 7/8/2019 which is absolutely ridiculous. Been trying to contact GOAT for over 2 weeks and still nothing. DONT BUY FROM THEM, THEIR CUSTOMER SERVICE IS APPALLING! All I want is someone to reach out to me and tell me whats going on! They advertise 24/7 assistance and then automate a message saying you will be contacted in 24-48 hours but it's way past that window.
Thanks for reaching out in regards to your recent order. Regrettably, it appears as though your package was lost while In-Transit from GOAT to you. While rare, issues including damaged or missing packages at the fault of the shipping courier do occur. Our records show that as of 7/10/2019 however, a full refund was issued to your original form of payment for this loss.
Please don't hesitate to contact GOAT directly if there is anything else we can do to help at this time. We are sorry this one didn't work out!
Sold a sneaker on GOAT on 5/26/2019 and when they received the shoe they claimed it was the wrong sneaker/sku when clearly I sent in the right shoes.
Sold a sneaker on GOAT on 5/26/2019 which was the *** and when they received the shoe they claimed it was the wrong sneaker/sku when clearly I sent in the right shoes. ***. Payment amount I was suppose to receive after the transaction was $470.12 after the fees.
I am looking for the business to resolve this issue without giving me the same answer of how I sent in the incorrect shoes when I wouldn't want to waste my time or theirs and I have been using GOAT for a long time and my feedback on there reflects that.
We appreciate your diligence in following up in regards to this incomplete sale. Unfortunately however, after a formal investigation with our warehouse team and review of our security footage from the time your package was received, have confirmed that we received an incorrect SKU in association with the shipping label provided by GOAT for this order. As such, your sneaker was listed on consignment under your GOAT account until it is sold once more, per our policy. We will notify you once the item has sold and your earnings are available or you may request a return of your sneakers via the GOAT app directly. Please note that you may also continue to edit your listing and review potential buyer offers from the GOAT app at this time. If you have any other questions or concerns however, do not hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
GOAT has sent me the same response for over two months and I am 100% sure I sent in the right sneakers to them. I didn't take any pictures of the shoes when I shipped them at UPS because I was confident GOAT was going to receive them. I have been using GOAT since the beginning and have over 50+ transactions and 260+ seller rating on there. I just want a fair resolution to this matter because I am at a loss of my *** or my $470.12 payout I was supposed to get.
As of 8/19/2019, a full cash out for the completion of this sale was issued as a courtesy based on your seller history with us. If there is anything else we can do to help at this time, please don't hesitate to contact our support team directly for additional assistance
(The consumer indicated he/she ACCEPTED the response from the business.)
I sent a pair of sneakers in to GOAT which were to be verified and then paid out. Upon delivery on Friday, June 14th the pair has been sitting at the warehouse with no movement or payout on my end. I sent in 2 other pairs with that pair which were paid out immediately. This pair however (total of $411.30) has not moved. I have contacted customer support via email multiple times and have gotten back responses of please give us 3 business days to resolve this issue which nothing ever comes from it. I am frustrated at the lack of communication and am worried that they lost my pair of sneakers at their warehouse.
Product_Or_Service: Sneaker Marketplace
Other (requires explanation) I would like to either be paid out the $411.30 or my pair of sneakers back.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team reached out to you in regards to your order.
It seems that the package went missing on its way from you to our warehouse.
Please note that when the courier marks the package as 'delivered' to our warehouse, we will show this status on our app as well. Due to our large inbound volume, packages are not individually scanned and signed for at our facilities. Instead, the courier will bulk scan each drop-off that consists of hundreds of packages under a single 'delivery' scan. Because of this, there are occurrences when packages are missing from their drop-off.
Due to this loss, we have gone ahead and issued a full cash out for your sale.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I addressed to goat about never receiving my package they've been solving the problem with UPS for about a month. Conclusion came out that my package was lost in transit so I had to keep messaging customer service for updates if not they would of have never updated me with anything going on with the case. So since it was lost in transit the customer service told me I had two options goat credit or refund back to my card. It's almost a month I haven't got a response back about my refund or haven't received a refund yet.
Order_Number:
Other (requires explanation) To get a response back and my refund!!!!
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We do see that a member of our support team reached out to you in regards to the missing package. A claim was successfully filed and your refund was processed on our end - 7/8/19. Please do note that it may take your bank issuer up to 10 days to process the refund on their end we always suggest reaching out to them directly to inquire what their typical timeframe is.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered a shoe on 6/24/2019 and it's been authenticated for since the 28th and still haven't received the shoe I try to contact to get a refund but nobody response this is the worst customer service ever
We are so sorry to hear about the delay with your recent purchase! After looking into your account, it appears as though your package was regrettably lost in transit after verification at our warehouse and a missing package investigation was underway as of 7/10/2019. Upon conclusion of this investigation, a full refund to GOAT credit (per your request) was issued on 7/19/2019 due to this loss. If there is anything else we can do to help at this time however, please don't hesitate to contact GOAT directly for additional assistance. We apologize once more this one didn't work out!
The GOAT sneaker app agreed to refund me for a package that was rerouted back to their facility. It was delivered to them three weeks ago and I have not received a refund or any contact regarding this matter. I have emailed them 7 times and haven't received a response. I do not recommend using them and certainly never will buy Or sell with them again.
We are very sorry to hear that your package was returned to GOAT as undeliverable. Unfortunately it seems as though we were unable to process your refund due to a dispute filed against this transaction. Please know that in the event you file a dispute with your bank, we are systematically unable to process any refunds and all communication must then be forwarded to your financial institution. At this time however, our records show that a full refund has been issued for this order as of 7/17/2019. If there is anything else we can do to help at this time, please don't hesitate to contact our support team directly for additional assistance.
Goat is a waste of time & money!
I have attempted to purchase 2 sneakers from this app! When asked to verify I verified multiple times with my card, my Id the Goat code & screenshots of my bank statements & instead of this individuals doing their job & reading into the email they kept sending quick replies saying they needed more information for 2 days straight then after the 2 days they end up cancelling after I created multiple tickets & sent every piece of information I had now I have to wait 3-5 days for $900 to be refunded just to order them again & I'm not even sure it will get here in the right time for the gift they were purchased for! I attempted to speak to Kim, Jumar, & Franklin who were not competent enough to read a simple email & see that I was indeed sending them the information they needed & now I'm stuck $900 in the hole with no birthday gift or anything!! I am extremely *** off because this is never the experience a paying customer should have!
It is important to know that for the protection of both buyers and sellers on GOAT, all orders are reviewed for potential fraud prior to order confirmation. Our records show that after 3 attempts to verify your purchase however, your order was regrettably cancelled due to lack of response. Since we have no record of attempted communication with our support team regarding this verification, we suggest confirming your email address prior to contacting us once more. Please note that for the security of your account information, you must contact us from the email address associated with your GOAT account in order to make a change. We do apologize for any inconvenience! If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly! We are always happy to help!
I ordered a pack of 2 pairs of shoes and when they came only one pair of shoes came . Goat never replied to my emails.
On June 24th I ordered a shoe pack called Jordan golden moments pack with two pairs of shoes off of their ' GOAT clean' section, where the shoes look brand new. In the description of the shoes it said the only problem was the box was missing its lid. When the shoes were delivered on the 27th of June only one pair of the two were in the box.
I would like them to send me the golden moment pack 6's I was promised or I would like a refund or in-store credit would be fine.
We are very sorry to hear of this issue with your recent GOAT purchase. Upon checking our records, we see that a full refund to your original form of payment was offered for this incomplete order on 7/9/2019. As such, a pre-paid shipping label was emailed to you in order to process this return. As of 7/16/2019 however, we still have yet to receive this return nor does the tracking indicate this item has been shipped. If you wish to continue with this return, or have any other questions or concerns at this time, please don't hesitate to contact our support team directly for additional assistance.