Goat

I ordered a pair of shoes from GOAT on 10/24/2019. I received the shoes on 10/30 and they were the wrong shoes.
I received the wrong shoes (*** XXXXXXXXX) and immediately contacted GOAT. It took until 11/6 for them to reply to me. They said my original form of payment would be credited for the full amount and I was to return the wrong shoes back to them. On 11/12 I was issued a store credit of $124.83. The original purchase amount was $150.00. I do not wish to have a store credit, I want the original form of payment credited as I was promised for the full amount as none of this was my fault.

GOAT is a misleading website or business that potential buyers should avoid at all cost. I tried twice to buy Nike basketball shoes, only to have GOAT email me that the seller had canceled the order. That's TWICE that I exposed my credit card info to sellers of unknown reputation and unknown location. It's possible that GOAT could be a front for fraud and cybercrime. Who can know? Kids need to understand how dangerous the world is.

The worst company you can order from!! Do not waste your time or your money! I received a pair of shoes that were too big for me I literally tried them on realized they were too big and put them back in the box to be returned for a smaller size. Well the next day when GOAT received them they tried to say they were worn and had their "specialist" take a look at it. Which was the BIGGEST LIE they could tell because I only tried them on in the house. I would've gladly accepted another size but they won't even offer that saying they were worn! This is website is a SCAM DO NOT order anything from them!

I ordered a pair of shoes & was not sent the shoes I ordered. I have been in email contact with customer support, but they are now not responding me.
On 10/25/19 I ordered the Nike Air Force 1 x Uninterrupted size 9.5 shoes, these are white with blue accents. I received a confirmation email with order #*** & the correct picture of the shoe & order details, cost of $161.63. I then was delivered a completely different shoe. I was received the plain Nike Air Force 1, plain white. This was not the collaboration show with Uninterrupted that I ordered. I emailed customer support & included the requested pictures of the shoe that I received, along with the label on the shoe box which clearly shows I was sent something other than what I ordered & paid for. The company claims that they preauthenticate all items before shipping to customers. If this is the case, I am unsure how they sent me something I did not order or pay for. I have emailed back & forth with their customer support & was told the email with pictures was escalated to the team. I was told I would hear something within 48hrs of that email being sent to me on 11/4/19, if I did not, I was to respond to that email. Since yesterday, I have sent 3 emails to them as they have not responded back to me. I cannot find any phone number to try & reach them that way. I have already reordered the correct shoe & would like a refund on the incorrect shoes they have sent me. I am including a picture of the email I was sent confirming the shoe I ordered. I also have all email correspondence & pictures of the incorrect shoe I was sent. I am unable to include more than one photo with the option below but if needed can provide them.

I ordered a pair of shoes and tried them on, but they didn't fit. I was denied a refund/store credit because they said the shoes were now "used".
I just want the chance to have the $200 store credit that was mentioned to me in the attached PDF.

I tried on the shoes and walked around the house to see if they fit.

GOAT sent images that supposedly showed they were used but they still looked BRAND NEW.

Trying on a shoe to see if it fits should not constitute a "used shoe".

How else am I supposed to know if they fit or not?

Further, they say that I can consign the shoes for the same price I paid for the shoes.

So this means the shoes are in good enough condition to be re-sold, for the same price I purchased them for, but not for me to get a store credit?

That doesn't make sense and is bad business practice.

This is my first time using GOAT's service and the options they gave me are not satisfactory and they are ripping off their customers. Right now the shoes are sitting in a warehouse and I haven't gotten my money back. So GOAT is in possession of BOTH my shoes and my money.

I can't imagine i'm the only person this has happened to.

I have ordered shoes from GOAT twice and have received wrong pairs both times, GOAT won't send me my original or exchange for a same pair of shoes.
I have ordered shoes from GOAT twice and have recieved the wrong pair both times, I explained to GOAT that I appreciate the refund but would like an exchange for the original paid I ordered as they are high in value. By the time I get my refund they have gone up in price, I'm afraid GOAT is sending the wrong shoes to people to scam them so they keep shoes for higher value and can resell them for a higher price.

I paid 500 dollars for a pair of Adidas Yeezy sneaker from the Kanye West line. They sent me fake sneakers.
When I opened the sneakers and looked them over there were many issues were you could tell they were replicas. I took pictures and opened a complaint ticket with GOAT. I sent the pictures and exactly what was wrong so they could see that the sneakers were in fact not authentic. Someone emailed me that they were going to get back to me within 48 hours. I never heard back. I emailed them again asking why I had not been contacted and have yet to receive a response. I paid 500 dollars for an authentic pair of sneakers. If I wanted a replica I would have paid 20 for them in china. I would like a refund or an authentic pair sent to me.

Beyond frustrated with GOAT. I sold a pair of shoe with GOAT. After I shipped my brand new pair of SpongeBob SquarePants shoes, Size 7. shoes, they said they made a mistake with the sizing and had to reimburse the buyer. Hence, I never received my proceeds from the shoes...

They provided 2 options: Option A: Consign the sneakers with us ; Option B Have the sneakers shipped back to me for $9.01. I requested to have the shoes shipped back on the November 2nd and to date I'm still awaiting a response. If I don't have my shoes back in my possession by the end of the weeks, I am taking them to small claims court.

Goat sent me the wrong shoes and will not give me a refund.

I ordered shoes on goat's app for $330 and paid $25 extra for two day shipping. Two days later a box is delivered with what I thought was my order. Imagine my surprise when it is actually a completely different pair of shoes ( different brand, size, everything). Also the shoes that were sent are less valuable than the ones I ordered. I email (since that's the only form Of communication) get a response it will be expedited says I should have a response in 2 days. It is Friday so on Tuesday when there is still no response I reach out again. A response comes asking for pictures. I respond with pictures immediately. Nothing else for two more days. I reach out Friday morning, and get a response with a shipping label to return the incorrect shoes. Message also states about a 12 business day wait for them to verify my return. Goat sent the wrong shoes they should expedite this process to ensure they have righted their wrong. The rep says it has to go in order of the returns that are received. I would be fine with that if this was an issue of me not being happy with a purchase but the issue is that Goat has not sent me what I ordered. They should make me whole.

Goat charged my c/c $80 for sneakers I never made an offer on.
On Nov 1, 2019. Goat charged my Visa c/c $80 for sneakers I never once many an offer on. I received a text out of no where stating my offer was accepted and I'm being charge $80. I immediately look at their app that was I downloaded to my phone a couple days before. I saw 0 proof of such any offer and I did not receive any emails stating these so called offers that they claim I made on the Christmas Kyrie Irving sneakers. I try to contact them & they don't even have a customer service number. I send a ticket and I got one reply Nov 2, 2019 stating what I just said above. When I try to reply to this ticket it has been closed by GOAT without my reply. This company illegal and they took money out of my c/c without my permission. They claim I had time to confirm this illegal purchase but not such thing happened. I I received 0 text or email before this money was taken out of my c/c. I only received one text from my goat app saying that an offer was accepted and I was being charged $80. I want my money back and I want everyone to know about this scam. I can't even speak with a human being & I called my bank to stop anything being withdrawn from my c/c from this company and I was told to call my bank back Tuesday to put a fraud claim in to get I money back an I will. I just won't to report them to you so everyone knows they are a scam

This company charges for expedited shipping and then provides invalid order numbers and no order status or method of contacting them to resolve it.
Here is their automated support response below. They provide no order status or followup and no way of contacting them to cancel, change, or follow up on orders not shipped out. I may have lost my money so please force them to close their business so I don't need to sue them personally and they don't continue to operate in the US with consistently and routinely fraudulent business practices. I will do everything I can to assist you as a lead plaintiff in establishing their theft.

They don't respond timely even to email inquiries and not even within the 48 hours they promise in their automated Generic response they send on every order placed with them.

Here is their support response:
Thank you for contacting GOAT. You are important to us!

Your request (***) has been received and is being reviewed by our GOAT Support Specialist Team.

Due to higher than normal ticket volume at this time, we will respond to your email request in the order in which it was received and within 24 - 48 hours.

Please note, while we are working diligently to respond quickly, creating additional requests may slow our ability to get back to you promptly. Please submit only one request per issue, thank you!

On 10/13/19 I purchased a pair of shoes, which I still haven't received. I have made several complaints to their customer service team and nothing.
On 10/13/19 I ordered a pair of the Jordan 1 Off-White Chicago for $***, order #XXXXXXXXX. They claim they still have not received the shoes to authenticate them, because apparently they had an issue with the deliverynot sure if the package was lost.

I recently sold my used pair of yeezy v2 blacks to someone on goat. The pair sold the same day I sold a pair of yeezy clays so I packed both up and took them to the post office together in separate boxes with corresponding preprinted labels. Both took a few days to arrive and I got confirmation my v2 clay Yeezys were authenticated and I received my money but did not hear about my v2 blacks for another day when I received an email stating that they had received an empty box cardboard box (not a shoe box just a shipping box). They then on the app resolved the order without my response and didn't pay out. I am a trusted seller with goat and have ordered 6 pairs of shoes and sold 6 pairs. I would like goat to issue me my payout and review employee videos because I believe one of their employees is stealing these shoes.

I bought shoes... They charged my card... Later they canceled the order... Now I wait for a refund??? What a racket!

I ordered a pair of air Jordon sneakers certified new in a good condition box. The box was worn and broken and the shoes had a smudge on the bottom. I returned them but first took photos of the broken box and submitted the return claim as instructed. I sent them back and was told I broke the box and they refuse to give me back my money in the form of a credit. The only thing they offered was to send back the original shoes if I paid $16 shipping. They shoes are too small and it was my intention to exchange them for a bigger size but they wont answer my emails. I am only given the choice to let them sell them for my on consignment or have them returned. I can't get anyone to answer my emails or answer the phone call.

I should have read the reviews before making my purchase. I will never again be a GOAT customer due to their ridiculous return policy. I specifically made sure the shoes I bought could be returned before I purchased them. When I received them, I tried them on and wore them around my kitchen. They were too tight so I sent them back. They were sent back in the original box within days. Then I got a an email saying that my return had been denied because they were worn. They sent along pictures showing that the laces were undone and their was a small amount of dust on the bottom from my shoes from my floor. So ridiculous! They explained that I had not returned them in the condition they were purchased. Give me a break! NEVER again will I buy from them.

I was sold fake shoes and would like a full a refund
I was guaranteed that the shoes were going to be 100% authentic but when I received them and compared them to the one in the store there were a few noticeable differences that there is no was that they are real. I've been emailing with customer support and when I told them the issue and they said they would look into it it took them a week to contact me back about it and I did email them everyday inquiring about they, which they just seemed to ignore. The last email I got from them was them sending me an address to send the shoes back because I don't want to keep the fake shoes and they did not mention me getting refunded for sending them back. but now they are being so unfriendly and so unhelpful because I don't want to keep the fake shoes and want a full refund.

I ordered shoes on goat's app for $330 and paid $25 extra for two day shipping. Two days later a box is delivered with what I thought was my order. Imagine my surprise when it is actually a completely different pair of shoes ( different brand, size, everything). Also the shoes that were sent are less valuable than the ones I ordered. I email (since that's the only formOf communication) get a response it will be expedited says I should have a response in 2 days. It is Friday so on Tuesday when there is still no response I reach out again. A response comes asking for pictures. I respond with pictures immediately. Nothing else for two more days. I reach out Friday morning, and get a response with a shipping label to return the incorrect shoes. Message also states about a 12 business day wait for them to verify my return. Goat sent the wrong shoes they should expedite this process to ensure they have righted their wrong. The rep says it has to go in order of the returns that are received. I would be fine with that if this was an issue of me not being happy with a purchase but the issue is that Goat has not sent me what I ordered. They should make me whole.
Product_Or_Service: Yeezy 350
Order_Number: ***
Account_Number:

A delivery was shipped to me and erroneously was listed as delivered on 9/26 by UPS. GOAT CX is charging me to reship it despite the carrier fault.
Regarding order XXXXXXXX:

The package was listed as delivered by UPS on 9/26. I was there at the time of delivery and no package was found. I filed a claim with UPS letting them know that it had not delivered and that I had moved. On October 14th - UPS found the package and tried to redeliver to the old address despite my updated info they had on file. It was then returned to sender. When GOAT CX got the package back - they told me I would be responsible for the $20 to ship back or deduct from a refund. I explained the situation and asked for this to be waived because the carrier made the mistake not I. The representative I emailed with ignored my context and said that because it returned to sender it was my fault and thus was responsible. I asked to speak to a manager at this point and was told that within 48 hours I would. Instead - 48 hours later I got another representative who copied and pasted the exact same information. I then copied and pasted tracking info + conversation transcript to explain why the rep was wrong and why I was frustrated. It has been over 72 hours and I have not gotten a response since.

Told to wait 14 days for investigation results, no responses 25 days later, request of checking on previous investigation status were ignored.
I bought a pair of shoes on 09/23/2019 and never received it. Contacted GOAT's customer service on Scheduled deliver date of 09/28/2019. GOAT responded that they have started missing package claim with their insurance company and an affidavit was required for me to fill out. I have completed the affidavit and attached my identification with it on 10/1/2019, GOAT responded that they have escalated the ticket and a member of their team will follow up with me, 2 days later GOAT replied said that the affidavit has already been forwarded to the insurance company for review and it's going to take up to 14 days. Contacted GOAT after 14 days but the ticket status has been changed to resolved and there's no way to communicate other than opening a new ticket.
The first ticket send on 10/20/2019 asking for checking the status, and the request was ignored. The second ticket was send on 10/22/2019 asking for checking the status, the team member replied EXACTLY THE SAME MESSAGE AS the original ticket asking for filling out an affidavit, I INSISTED that they have misunderstood the situation and I HAVE ALREADY FILLED IT OUT AND WAITED 14 DAYS, I NEED TO CHECK THE STATUS AS NO RESPONSES WERE GIVEN. The Customer Service representative ignored my request and continue to responded the SAME EXACT MESSAGE that they have forward the affidavit to the insurance company and I will contacted by them within 48 hours. STARTING from this point it seems those representatives NEVER read what you said and only proceed to send you those pre-written message over and over again that is UNRELATED to your situation. I STILL WAITED 72 HOURS AND THERE WAS NO RESPONSE GIVEN.
On 10/27/2019 The first ticket that went ignored was replied with the EXACTLY SAME MESSAGE as previous tickets stating that they have forwarded the affidavit to the insurance company and ask me to follow up in 14 days.

GOAT's Customer Service experience has been awful since they never read, or try to understand customer's message and trying to putting us into the infinity loop of 14 days waiting period, and your ticket will be marked as resolved even there's no solution given, plus you will not be able to send, or follow up the message.

Order #: ***
Total: $285 + Shipping $10