George Brazil Air Conditioning & Heating

Review: In September of 2009 I contacted George Brazil and purchased a new air conditioner with heat pump. Since the installation it has not worked properly.

08/2014- AC Went out

06/2014- AC went out

06/2013- AC went out

01/2013- heat went out

08/2011- had to re hook up. Was improperly installed

12/2009- heat went out

01/2010- heat went out

07/2011- had to repair duct workDesired Settlement: This unit has way too many breakdowns for being new. It is a hazard to me and my family. We have health conditions and also pets in our home. It is very concerning to us. We are scared to even go on vacation in the summer for fear we will come home to our deceased pets.

We would really like to see George Brazil stand behind their company and replace this unit.

A couple winters ago the heat went out and it was very cold here (30's overnight) we called emergency number and they never responded. They called the next morning to apologize for their employee and gave us a free pad of paper with their logo on it for our troubles.

Business

Response:

Good afternoon Britnee,

Spoke with [redacted] and expressed my concerns regarding the AC Unit. I have contacted Heating and Cooling (distributer of [redacted] equipment) and have requested the Manufacture Rep to meet one of my Warranty Technicians on the job site to perform an overall thorough exam on the unit. The Tech Rep is on vacation until 9/2/14 and I will contact him first thing Tuesday morning! Customer is cooling and he is ok with me scheduling the Tech Rep to come out ASAP (preferably on Thursday or Friday morning). I will keep you posted during the process, thanks! (from start to finish it may take 2-4 weeks but we will do what it takes to make it right!)

Kind Regards,

[redacted]

George Brazil Services

HVAC Service Manager[redacted]

[redacted] and [redacted]. did an excellent job with our A/C and furnace service. Courteous, extremely clean and professional.

[redacted] and [redacted] are very professional. They are the A-Team of George Brazil. I have never been provided with such outstanding service before from the two young men [redacted] and [redacted]. They took the time to thoroughly explain everything they did and every question that I asked. The knowledge and the information that I was provided with was by far the best. George Brazil is by far the best Company I have ever had the opportunity to do business with.

Technicians were on time and extremely friendly and professional. Overall the guys did an excellent job from start to completion

[redacted] provided outstanding reponse time and quick resolution to the issue which was an electrical short in the AC control. He was very knowledgealbe regarding the operation of the equipment. He was also very personable and a please to work with.

[redacted] was very professional and courteous. We have always been pleased with the quality of products and excellent service we receive from George Brazil.

Callvin W. was part of a two man team that cleaned our air conditioning duct work. He was friendly and professional and did an excellent job. They made sure to lay down drop clothes to keep the dirt from spreading through the condo.

Michelle was very polite and helpful. She got my heater working and answered my questions.

Outstanding service and installation. Highly recommend. Clean, professional, courteous and highly trained technicians. Very satisfied!

Josh just helped me from George Brazil heat&air.
Fast and honest and very clearly showed me the problem which he corrected.
I will ask for Josh or Jason in the future.
Very meticulous......just great!!!

Hank has been our service rep for the last 2 years. He is very professional, always greets you with a smile, on time and extremely efficient. Need a good heating/ac service professional, then Hank is your man.

Service personnel were efficient, polite, knowledgeable, and customer oriented. [redacted]. came to our home to provide an AC/Furnace check. He did an excellent job.

We recently purchased an A/C system from GEORGE BRAZIL. Manny D[redacted] handled the sale and we are very pleased with his professionalism, the price and the unit. The next morning the installers Jose G & Ferris T removed the old split unit & installed the new split unit (in the attic) in under 5 hours. They left our house and yard as clean as when they arrived. They were also very professional & efficient. We are very pleased with our experience with this company's employees

I was very impressed with Michelle's knowledge of the units that she serviced. She gave me the low down on what should be done and based on that I will be contacting George Brazil and scheduling the recommended maintenance she advised. She was very professional.
John black

Phil was very thorough and honest when fixing my unit

Derek A. was great. Polite and courteous service. Not pushy at all. Arrived promptly on time and did thorough service. Great organization with great people.

To whomever uses George Brazil:, this is a GREAT company to hire. They are courteous from the start when you call for services, and professional when they show, and helpful the whole time doing service set up to finishing the job. They even talked about how to save money for ourselves before the technician showed, and introduced to me to the DISCOUNTs they had online to print. My particular job was scheduled for sometime between 12 - 4 pm, and yet when they had a cancellation, they called and asked if I wanted an earlier time for them to come out , and I took it. This company DOES what it says it will do. I would definitely recommend the technician I got, "[redacted]", he is reliable, good mannered and very direct and had a great demeanor. As soon as I saw the truck, their reputation that precedes them IS TRUE!!!. Not only am I going to use George Brazil in the future, I will use them for anything I can.

Same day service a plus for air conditioner in AZ. [redacted] J was efficient and did a great job. Would recommend this professional and courteous technician.
Will call GB for other services if needed.

Charley L. was the service pro who came out to my house for a spring a/c tune up. He was professional and called ahead to let me know he was on his way, just like all the other George Brazil A/C people have been in the past. George Brazil always provides excellent customer service.

I have recently had a new A/C system installed by George Brazil.
The service I received was excellent and the workmanship and service was exceptional.
I can highly recommend George Brazil. [redacted]