GEICO

I had been with Geico for about five years and never had an accident with them (or any other auto insurance provider). I got into my first at fault accident last year under Geico and just received my new monthly payments. They had increased my payment by FOUR TIMES the original amount. Making it so my car insurance payment was now DOUBLE my car payment. When I called they gave me some really lame justifications, not sure how much of it was actually true. I saw how they decided to treat loyal costumers and took my business elsewhere. The whole point of insurance is to support a customer in these very RARE occurrences, not to screw them over once an accident happens. I would stay away, they'll never get my business again.

As with all of the most recent complaints, Geico has continuously increased my payments ever 6 months by at least $50. They quote "statistics," blah, blah, blah. I am shopping around and even if I don't find a better rate elsewhere, I might still jump ship to a company that won't stick me in the a$$ every 6 months.

I was hit by a geico customer.geico and police confirmed their customer was at fault.geico strung me along and authorized rental and damage estimate and supplement. one day before
my car was finished geico told me the policy would not cover the rental car and I was responsible for payment.I spoke to a terron and taeisha and was turned down on coverage of rental car geico authorized.what they did was drop the ball. geico authorized rentlal and damages without checking their customers policy limits.other wise they were spending my money but did brother to tell me until I called them and advised them car was ready I ask geico to reach out to their policy holder for assistance and was told that was my problem now and they were not going to do anything else.so now I owe over $2000 for a rental they authorized. they did say sorry " but would not admit they strung me along and were in incompetent. good luck when you get hit by a geico policy holder".

I’ve been with Geico for the last four years. In August of 2017 I purchased a new car and added it to my account with Geico. Without my permission or acceptance Geico addeda mechanical break down rider to my policy. This rider if gone undetected by me would have cost me thousands of dollars. Thankfully I noticed the charge after 6 months. It was an additional charge of $13.51 a month. A new car is warranted for 2 to 3 years bumper to bumper and in my case I would not purchase an extended coverage. His charge in my opinion is fraudulent. I tried to explain my displeasure to many Geico representatives and supervisory personnel but was told they would not refund the additional premiums that I was charged.

My insurance company is refusing to fix a problem they caused. I was in a car wreck and was hurt. Problem is when I started full coverage I told Geico to add medical coverage. They confirmed on the phone with me they add it but they never did and lied to me and doing illegally policy and action against coustmer and me. When I called to make medical claim problem was notice by me what they said. By law they have to pay for my claim.things there doing is illegally wrongful . They are at fault for this issue and also never let you speak to a CEO or any higher level and lie a fake as that position which they are not .

After being involved in an accident where the front of my vehicle collided with the back of a minivan, GEICO sent me to *** for an estimate and repair on my vehicle. The insured person was my daughter, who is the policy holder. I went to this body shop and met with Andrew L, Appraiser for GEICO, who appraised and took my vehicle to get it fixed. After picking it up and returning home, I noticed several issues with the car including 1) the hood doesn't close properly, 2) a piece of the hood latch consistently falls out, 3) front lamp consistently fogs in rain (rain gets in), 4) wheel frame not installed properly, 5) the plastic piece at the bottom of the car that is attached to the bumper is missing, and the list goes on. The repair job was done in the most sloppiest way I have ever experienced in my life. My car was not properly fixed, but masked with a few new pieces, and even with that, the new pieces were not installed properly and securely. I took it to an independent body shop who affirmed my concerns and even phoned *** to share with them the issues noticed. I went back to the shop and spoke to both the adjuster and the body shop, and in response to my complaints, they told me 'I must have gotten into another accident' instead of taking care of the issues. As a 69 year old man, I was very upset at the disrespect and lack of dignified customer service received by the GEICO appraiser and the body shop. I then called GEICO customer service with my concerns and was shooed away in the same manner; they dismissed my concerns and told me that I must be hiding another accident. My car's front is still a mess and they refused to properly repair my car because I'm not insured by them. They need to assign me another appraiser who will look at the vehicle and get it properly fixed. I took many pictures of the repair done and I can provide proof of the issues.RE: Claim # *** On 7/24/17 Geico insured driver backed up into my vehicle causing damage to the front of my vehicle. This claim # includes information about the accident as well as photo evidence of the incident. Geico recommended using their sponsored and warrantied auto shop, *** located at *** Gaithersburg, MD ***. I dropped off my vehicle at this location for inspection and repair. Andrew L with Geico and *** stated they did a full inspection on the front of my vehicle - however, they said all that is needed is to replace the bumper. This was the first issue that was unacceptable. Geico and their sponsored auto shop did not do a full inspection of my vehicle. I brought to their attention that my front headlight was fogging up - something that did not occur before the collision, as well as the fact that my horn was not sounding proper after the collision. My concerns were dismissed. When I picked up my vehicle on 11/1/2017, I noticed in the same day that my car was making sounds while driving. I noticed that there is a gap between the front wheel cover and the bumper. I noticed that the bottom of my bumper was loose. Furthermore, I noticed that the bumper was not properly attached to my vehicle. As a result, while driving later on, the bottom of my bumper flew off while I was driving on the highway. I spoke to Andrew L, Geico inspector on three different occasions after picking up my car on 11/1/17. I informed him of the unsatisfactory service and informed him that I had spoken to ***. I had my vehicle inspected by *** after the *** center's repair and they was surprised as to the extreme low quality of the repairs. He further told me that any issues related to the front of my bumper should be assessed in part of the accident. I returned to Andrew at *** AGAIN, to further show him and his supervisor the items that were not properly repaired in my vehicle. Him and his supervisor told me that "my car was too old to service" and that "I must of gotten into another accident after picking up my car". These statements are completely unacceptable!

I had a pending claim on an accident and was told by GEICO’s Claims Dept that I would get a phone call from an Adjuster on my options. Instead I got a spam looking email Thursday January 11, from a person with 2 identities on the email as James or Sam P. The email had magic marker lines on it with question marks all over it like some spam ads. It said GEICO’s was offering me $8650 for my *** that has a minimum NADA value of $10,200. And that they totaled my car because the preliminary estimate by *** Collision was $11,441.66.
And Wyoming has a 75% Threshold on repairs and value of car.
I called for hours getting only answering machine. Finally this rude person called saying it was only a fair value car mouthing off to provoke me to react. I had upgraded the car with over $10,000 in upgrades like a new ***’s high performance engine. I sent receipts to that questionable email to this James or Sam P and he dissed them and hours later that night got a Do Not Reply Email with a questionable pdf from this guy saying how they arrived at an $8650 figure on totaling my car.
Then at 7 AM on Friday this James or Sam P called saying I had a rental car to pickup at ***. He then told me my case was being now looked at by other Adjuster people and no response until Monday the 15th. On a national holiday Martin Luther King Day.
I reported this to the local FBI Field Office because it looks fraudulent.
They contacted the Texas Attorney General Consumer Protection Office.
And I showed them all this evidence. They called the Texas and Wyoming Departments of Insurance and they too saw it and sent complaint forms.
There is NO GEICO’s regional offices in Wyoming. So no personal contact.
They said this James or Sam P is in violation of the Texas Insurance Code, Chapter 541, Texas Deceptive Trade Practices Act with 2 identities alone.
I did talk to GEICO’s Claims reps Trenton B and Ashleigh K later.
They said a James P is at GEICO’s they called no reply

Yes Geico Sucks, I cancelled my policy with them and they created a new policy with me without my permission, they said they didnt want me to go without insurance, and because they covered me for that period of time they would have to charge me, this I am pretty sure is illegal, creating a new policy without my approval then charging me for it, why would I want to drop my policy just for them to create another one

Geico is so dishonest I cant believe they havent been shut down. I am dissapointed in myself for not seeing it sooner. I am seeing these other reviews of people being lied to and over charged in some ridiculous scam, and am wondering how many class action lawsuits there have been against them. They have been overcharging me for atleast 5 out of the 17 years I've been with them! They kept upping my premiums even though I have never had an accident, have a perfect driving record, have never made a claim and this is the case for my 36 years of driving! They blamed the increases on Washington state law, and even though I would argue with them they would never give in. Well this time I finally called another insurance company, actually 3 others, and they all said I was lied to. They all quoted me far less than Geico. Geico had sent me a bill on Dec.23rd telling me that my insurance would be cancelled Jan. 3rd. I got the letter Jan. 7th. I was on automatic payment every 6 months and my credit card had changed during those 6 months, so they couldn't withdraw the funds. When I called on the 7th they told me that because my insurance was cancelled and according to Washington state law they would be upping my premiums again because of tin lapse of coverage and raised it another 20%! Well it's a lie. All the other companies said they would never do that unless the lapse were atleast 30 days, and considering the timing of their holiday letter, vacations happen, they would have just re-instated. I switched to Allstate and am paying 30% less. 17 years with a company and they treat you like this.These creeps have been stealing money from me since 2000 and getting away with it.

Unethical/Unfair Billing/Renewal Process
I had almost a non-accident in October. It was literally the SLIGHTEST tap at a stop sign into a car in front of me, BARELY touching the car. The guy in the car said there was no damage and no big deal, but that he wanted my insurance just in case he found anything else after giving his car a wash.
I was trying to be HONEST with Geico and let them know of this EXTREMELY minor incident, just in case this guy called in.
The guy was very nice and even texted me saying that he would not be pursing anything, as there was no damage AT ALL to his car.
Now, in January, I received my new rate which increased $70 per month!!! When I called to ask why, they said it was because the "5 year good driver" discount has been removed due to the accident in October. There was no claim made by the guy, no adjuster went out, no money was given. So, because I called in and was honest, they are penalizing me and in a MAJOR way…
I'm now paying an extra $70/month = $840/annual for the next 5 years (TOTAL COST $4,200), all for NOTHING!!
I think this is absolutely outrageous of Geico, clearly I am a responsible driver (as I have not had any tickets or any other incidents since being with them which has been over 5 years) and don't think such a harsh punishment equates to what happened that day in October. It makes me wonder how much they would have increased the premium if it was a real accident where they had to pay out…just incredible.
I really hope someone sees this and is able to give us some advice. I have contacted Geico and they said even if they guy calls them and tells them it was nothing they still will not remove it and give us our discount back. As I think they should be able to adjust discounts on an account by account basis so that circumstances such as my own aren't severally penalized because the “system automatically generates renewals.”

A recent coverage change to my auto policy resulted in a credit balance in the amount of 447.16. As I explained to a rep by the name of Titus yesterday, the account used to purchase policy and which refunded appears to have been issued to is pending closure by the bank, ***. I also explained that any credits issued to debit card will be returned, thus a check needs to be sent instead. I requested a check instead of refund to original form of payment which might be closed as of today, 1/10. However, it appears my request was ignored as refund shows issued to debit card as of today. Please advise Geico I need a check ASAP if credit is rejected.

I would NEVER give them a 10, but rather a 1 like most car insurance companies. I have been with them for 1 year and they have just tried to raise our premium over $300 more for a 6 month period even though we have had no car accidents or tickets (there are 5 in our family that drive, 5 vehicles), I also have a friend that lives right down the street from me, in almost the same situation as our family, 5 drivers, 5 vehicles that are almost same years and there cost is $1300 for 6 months (I have been paying almost $1600 and they want to raise it to almost $1900 for 6 months)...Geico's response back to me "GEICO'S response back - Insurance companies base their rates on statistics. When claims costs/frequency increases in a state, an insurance company must take a statewide increase to compensate for these additional claim costs. The same is true for the opposite as well. If claims costs go down, insurance companies can take rate decreases", you shouldn't be able to base any person's car insurance off of where you live, your credit report, how many car accidents in your area...they are doing this now for your car insurance and it is unfair, dishonest in my opinion and there should be laws against car insurances companies basing premiums off of this policy and practice!!!! I say to everyone go search every where and don't trust Geico, they are in it for only the money, they are a business, simple and plain!!!!

Geico Foremost Insurance ..home policy
My home was broken into while vacant for repairs since I just had the tenant removed. Several days after the removal someone broke in and destroyed the house. I filed a police report I called to file a claim and now it is a book of papers. Then they declined because they called my old tenant and he said he destroyed my home but how an=m I suppose to know that . Now the insurance said sue him for the money don't come to us. WOW

I have been with GEICO for eleven years and have dealt with the slow increases each year. Six months ago I lowered my coverage to save money and when I renewed my new policy I found that it had increased over thirty dollars per month for less coverage. Every quote I have received from other companies offer more coverage for less money. If GEICO had given me a halfway decent explanation for the increase, I wouldn’t be shopping around. All they would say was they looked at statistics for my area and there was nothing I could about this ridiculous increase. They basically blew off a customer of eleven years. They used to be really good, too. Not so much anymore. I’ll be going with someone else.

Beware if a person insured with Geico hits your vehicle, takes off then claims that they did not hit you. This happened to me and I was sitting in my vehicle at the time and saw the truck that hit me, even chased it and got the license. I was hit hard enough that my truck actually rocked back and forth, still with all of the evidence I presented to Geico, they won't pay for the damage to my truck. When I was given the final decision by the Geico Rep and I told her that I wanted to speak to someone above her that could review her decision, I was told that she was it! I said so you don't have a boss, oh she had a boss alright, but according to her, no one was going to change her decision. Obviously by the number of negative reviews, I'm not the only one unhappy with Geico. I'm guessing that they pay a heck of a lot of money to a marketing firm to convince the public that they are a great company to do business with.

Terrible. Been with them over a year and I've never gotten my renewal 30 days prior like the law mandates. Also sent me a letter of non renewal because my husband that doesn't drive needed to be excluded from the policy. I asked them to let me excluded him because he doesn't drive and he's terminal. I shouldn't have been the one to tell them that

For more than one year, I have received mailing and advertising from GEICO trying to see car insurance. Each time I receive a letter, I return the letter back to Geico requesting my name and address by received from its' mailing list. However, GEICO, continues to mail me ignoring letters with my name plastered over the envelope. I do not understand why my many requests for these ignoring and harassing mailing finally STOP.

I have had Geico for less than one year. Unfortunately during this time I also had my first and only car accident.
When you get a quote online and sign up for insurance, what they fail to disclaim is that $15/day does not cover ANY rentals. Upon calling, their agents are trained to give this disclaimer evidently but not online. On top this, I’m also being penalized for getting into an accident during the holidays. My accident was on 12/23 and I have had one call right after the accident, in which unrealistic expectations were set. Geico is the WORST!!!! I will shout this from the roof tops! Terrible communication and they don’t stand by their mistakes!!!

I was in a accident a week before I had to get a tow truck for a flat tire. I reported that my car was driving funny after the wreck. No one ever called us back about the adjuster coming to check the vehicle from the first accident. After the tow truck picked our car up and was dropping it off the bed was not all the way on the ground plus the chains was still hooked on the front of the car and on the tires on the passenger side, while the driver was backing it off the truck. The car jerked and turned sideways and the driver jumped out and got off his phone. After we got ready to leave the tire shop we could barely push on the gas and the car was only going 20-25 miles per hour. We immediately called in to let the insurance company know. Our car has been in the shop since November and we had to struggle to get a rental when we pay that every month on the policy. They are a rip off. We finally was able to get a call back since November. The adjuster said o I forgot to call you. We asked her what was going on she said we don’t know where the damage came from. Ok so what do we do about our car in the shop and the rental we are in *** is calling about!! Everytime we call no one can help us. Then they want you to go through the chain of command and it never happen. We pay almost 400$ a month auto draft and these people are no help. The adjuster act as if she don’t care bc it’s not her issue or money. Even told us she gone still get paid if we leave the company!! I work to hard for my money for it to just be taken and they don’t back what I pay for. The claims lady also said it’s a dent on the front of the car. I told her it was from the accident that we had a week before and they never took care of that issue. *** is threatening to call the car in stolen. Which is stressing. The body shop stating they are getting ready to stop Geico Macon claims from comin through because they have been having a lot of issues. So that says a lot and this is a top of the line body shop.

Geico really takes there time with handling claims. You may save money with Geico but you waste ALOT of time. I responded to a ridiculous total loss amount for my car ( barely half of what I paid for vehicle and not even half of what they are valued at) at 11 am and was told that he would review everything On Tuesday. TODAY IS FRIDAY