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We were involved in an auto accident on September 29, 2017 with a Geico customer that was found at fault and ticketed on site. It has now been 54 days since the accident and nothing has been accomplished. Kenyatta Aurthors is the adjuster on the case and is absolutely useless. She is unable to answer and questions that we ask of her. She is unable to provide a deadline for when this case will be resolved or when payouts will be issued. I feel as though almost two months time should be adequate enough for an insurance company to obtain police reports and establish that their insured is at fault and release payouts. The number of returned calls and complete lack of knowledge is completely unacceptable.
December 4, 2017
***
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
RE: File Number: ***
Dear ***:
Thank you for your letter of November 12, 2017 regarding the above consumer’s claim.
On September 29, 2017, our insured impacted six vehicles resulting in a large amount of damages. The insured's policy only has $10,000 in property damage coverage to pay for all six of the consumers' vehicles. At this time, we are pending receipt from one more consumer in order to determine the pro-rata amount for offer and payment. Once the final estimate is received, we will be issuing property damage releases to all parties involved with the appropriate pro-rata amount.
We will continue to work this claim diligently toward resolution. If you have any further questions, please feel free to contact Anna W, Liability Director, at
Very truly yours,
Ryan W
Assistant Vice President
RW/sdh
I purchased a auto insurance policy from geico on 10/19/2017, the next day 10/20/2017 I called geico to cancel the policy because I found another company that offered my the same coverage for an affordable rate. Geico told me the would refund my return back into my account that I paid with. I waited 2 weeks, and didn’t get a refund so I called them. They started that the bank wouldn’t accept the refund so the sent me out a check on 10/25/2017. I never received a check, so I called them to inform them that I never received a check. On November 9, 2017 I spoke with a agent who said they would put a stop payment on that check, and issue another one. It is now November 22,2017 and I still haven’t received a check
November 24, 2017
Dear ***:
Thank you for your November 21, 2017 e-mail ***'s complaint. Mr. N asked that I respond on his behalf and I welcome the opportunity.
*** called GEICO and purchased a policy on 10/20/17. On 10/21/17, she called GEICO and cancelled her policy. GEICO attempted to refund her premium payment directly to her bank account on 10/25/17. The same day, the refund came back to GEICO because ***'s financial institution did not accept the refund. We mailed a refund check to *** on 10/26/17. GEICO placed a stop pay on that check and mailed another refund check to *** on 11/15/17. We sincerely apologize *** has not received her refund yet. If she has any additional questions, she can contact our 24 Hours Customer Service Department at ***-***-***.
Sincerely,
Elizabeth C.
Underwriting Manager
11/14/2017 called to cancel personal insurance policy and purchase commercial insurance. The agent that did the transaction stated I would receive a refund and I did not.11/17/2017 called and spoke to Jessica at Geico at 4:01pm pst she assured me I would receive a refund of 800.10 and I did not.
11/21/2017 called and spoke to teleisa she stated no refund had been issued .
We have received your letter requesting assistance on behalf of ***. I welcome the opportunity to respond to her concerns.
Upon receipt of the complaint, our Financial Services Director, Leigh Ann S, reached out to ***. We advised her that we would process the refund back to her *** card ending in *** immediately. Ms. S provided *** with her name and contact information and asked her to contact her directly if the funds were not available on her *** card by November 29, 2017. It normally takes approximately three days for funds to be available, but with the Thanksgiving holiday, it may take additional time for ***’s financial institution to make the funds available. Ms. S also emailed this information to ***. The refund was processed the afternoon of November 22, 2017.
We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C, at ***, ext. ***.
Sincerely,
Maria S
Assistant Vice President
Government Employees Insurance Company
NAIC:
GEICO is terrible. SUPER terrible. If there is a decision to make between cheap insurance vs. real coverage; go with real coverage. Unfortunately I was in an accident that damaged my 2013 Ford Escape a month ago, and GEICO totaled out the vehicle saying the engine needed replaced due to possible overheating. POSSIBLE overheating. The collision center and everyone else who estimated the vehicle told our agent he was incorrect and the engine was fine. All that the Escape needed was a radiator and converted change, and a frame extension replacement. THEN, after weeks of waiting on GEICO to send the paperwork to my bank so they could settle (meanwhile accruing daily interest on the loan), GEICO repeatedly sent the wrong information. It's now been a month, I am out a vehicle, left owing on the vehicle to the finance company, and GEICO still hasn't done the work they were supposed to do. DO NOT GET GEICO. And believe me, I will make sure this is spread everywhere.
Geico is engaging in unfair and unreasonable claims practices.
My 3 year old daughter was burned on a vehicle tailpipe. Initially GEICO tried to keep me from filing a claim. Then the claims rep told me the incident doesn't qualify for Bodily Injury coverage. Here we are 2 months later, and Geico wants to continue their offer of $300 for my daughter's pain and discomfort when she suffered a 2nd degree burn to her leg, diagnosed by a doctor. Their main argument continues to be that the injury wasn't that bad if I didn't rush my daughter to the hospital. I have a high deductible medical plan and we have to think very carefully about high cost medical decisions before we make them. I chose to treat the burn with ***, burn cream, and bandages every day, and took her for a checkup at the pediatrician. Geicos rep, Khristina P, as well as her supervisor, casually mock my decision making for my daughter. I have asked to speak with a manager higher than a team supervisor, and have flatly been denied after multiple requests.
Their blatant mishandling and undervaluation needs to be examined by the corporate office. I don't know what else to do.
December 11, 2017
***
Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: ***
Claim Number: *** Revdex.com File Number: ***
Dear ***:
We have received your letter requesting assistance on behalf of *** and I welcome the opportunity to respond to his concerns.
We regret any difficulty *** experienced in connection with our handling and evaluation of his claim. We would like to assure *** it has been our goal to handle his claim in a thorough and fair manner, and we regret any frustration this matter may have caused him. Fortunately, we were able to resolve his claim directly with him on November 30, 2017. Payment in the amount of $1,000.00 was issued to *** on November 30, 2017.
I hope this information is helpful in resolving ***’s concerns. If you have any additional questions, please contact Claims Manager Beatrice C, at .
Sincerely,
Shane W Assistant Vice President
GEICO Casualty Company
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Underneath my policy confirmed by Customer Service on 3 separate recorded calls, a claim was to be covered in full, minus my deductible. Instead of adhering to my policy, the claims adjuster Daniel Silvia became extremely irate and hung up on me that his opinion was not what the policy covered. I had called his supervisor Dennis F, who sided with the adjuster insisting that the part was covered in a separate claim 1.5 years prior. While the same component (left side bumper) was covered previously, this was a separate incident/claim that damaged the same component on the right side. After reviewing in 2 separate conference calls with the policy department & the adjuster's supervisor, the supervisor became unmanageable to work with. Both him and his employee were extremely rude, highly emotional people. Instead of providing Customer Service, they both were upset & rude. Regardless of their emotional outbursts, my policy covers the component and the 2 incidences. The claims supervisor was extremely irate, interrupted consistently with anger & was told after the multiple calls with my policy coverage services that the component would not be covered.
November 28, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: ***
RE: CASE NUMBER: ***
COMPLAINANT: *** CLAIM NUMBER: ***
DATE OF LOSS: November 8, 2017
COMPANY: GEICO Secure Insurance Company
Dear ***:
Thank you for your letter of November 20, 2017.
On July 9, 2016, *** was involved in an accident which resulted in damage to the front bumper area of her vehicle. It was reported to GEICO and claim number *** was assigned. The vehicle was inspected and an estimate completed in which the damages included the replacement of the front bumper cover. The payment for the repairs was issued on November 9, 2016, payable to *** and ***, which was cashed on November 17, 2016. After receiving your letter, we were able to confirm with *** did not have the repairs completed with them.
On November 8, 2017, *** reported another single vehicle loss to GEICO for which claim number *** was assigned. An inspection of the vehicle and an estimate were completed for damages concentrated in the front bumper area of ***’ vehicle. During the inspection, the adjuster found the damages related to the previous claim, claim number ***, had not been repaired. The adjuster advised *** the bumper cover would not be included on the second claim as it had already been paid to be replaced on her prior claim, but it had not been. Since *** insisted the bumper be paid for again on the current claim, Auto Damage Supervisor Dennis F spoke with her to explain why there would not be a second payment for the same part. He went over both estimates with *** and explained the payment was issued covering the replacement of the front bumper cover. He explained even though there are now additional damages to the front bumper cover, which GEICO had paid to replace, the procedure was yet to be completed. Therefore, when *** authorizes the replacement of the cover to be completed previously paid for by GEICO, all of the prior and current damages on the front bumper cover would be addressed in the same process requiring no additional money.
As of today all of the damages relating to the current loss have been covered, excluding the front bumper cover which was paid for on the previous claim. The check for the previous claim, which included the replacement of the front bumper cover, has been cashed. A payment in the amount of $780.59 was issued to her repair facility of choice, *** for the repairs of the second claim and a subsequent check in the amount of $1,376.69 was issued to BJM North, Inc. for supplementary repairs.
After receiving your letter, Auto Damage Manager Helmut V reviewed the claim in its entirety. He confirmed the front bumper cover was included in the first claim and had been paid. He also reviewed the photos of both claims and confirmed the damages to the left front area of the front bumper cover are the same. He also called *** to discuss her concerns but was unable to reach her.
If there are any additional questions, please feel free to contact Mr. V at .
Sincerely,
Paul M Assistant Vice President
I made changes to my current auto policy with Geico which is in effect from 5/27 to 11/27/17. I first paid a premium of $366.80. The changes became effective on 11/1/17 which brought the premium down to $364.90. Geico owes me $1.90. I was told several times by this company that they don't refund or credit a small amount. I know if this was in reverse they would want the money from me. Geico is making a profit because I am sure this has occurred with others. It is also THEFT. I want my money refunded.
Second issue... I made changes to the renewal which is from 11/27 to 5/27/18. I first paid $378.10 on Visa 10/24/17. With the changes, the premium is $374. That is a difference of $4.10 which they also owe me and refuse to refund me.
The total of $1.90 plus $4.10 comes to $6. I want the $6 refunded to me.
I am getting jerked around by making phone calls and even inboxed on ***. Geico ignores me, refuses to pay and tells me they don't owe me the money. This is THEFT!
I have the policies to prove what the amounts are. They can't deny this.
You should make a full investigate because this is THEFT. Geico is making a profit by refusing to refund its customers small amount of money. That is illegal!
I will also write The Department of Consumer Affairs, the Attorney General, NJ State Insurance Board/Agency regarding this matter.
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy.
In ***’s correspondence to your organization she expresses concern that GEICO has not issued her a refund for all unearned premiums paid. She has requested a refund of $6.00.
GEICO’s records show that the policy in question renewed on October 18, 2017 to be effective November 27, 2017 with a six month premium of $376.10. Renewal paperwork inclusive of updated billing for the upcoming renewal was sent to *** showing a payment of $378.10 due on November 27, 2017. Please note that the payment of $378.10 includes a $2.00 New Jersey Property Liability Insurance Guaranty Association fee. On October 24, 2017, *** made a payment of $378.10 via telephone to renew the policy. The policy balance was updated to reflect a balance of zero.
On October 25, 2017, GEICO received a completed and signed New Jersey Coverage Selection Form (CSF) requesting a change in the Personal Injury Protection (PIP) coverage. The PIP coverage was updated to reflect the desired coverage selections made by *** on the CSF. As she requested, the coverage change was made effective October 26, 2017 and resulted in a prorated premium increase of $5.62 for the remaining days of the current policy term and a six month premium increase of $376.10 to $416.50 upon renewal effective November 27, 2017. This left a prorated premium balance of $46.02 due.
On October 31, 2017, GEICO received a completed and signed CSF requesting another change in PIP coverage. The PIP coverage was updated to reflect the desired coverage selections made by *** on the CSF. The policy was endorsed with these changes effective November 1, 2017, per request of ***. The change in PIP coverage resulted in a prorated premium decrease of $4.82 for the remaining days of the current policy term and a six month premium decrease to $374.00 upon renewal effective November 27, 2017. This change resulted in a prorated premium decrease of $47.32 being applied to the balance leaving a credit of $1.30 remaining. If the amount of credit to be refunded is under a certain threshold, it will be refunded back to the insured upon their request.
On November 18, 2017, *** requested that she be issued a refund for the $1.30. This credit was refunded to *** via her last method of payment received on November 21, 2017. Please note that this refund was issued prior to receipt and review of ***’s complaint from your organization.
It is GEICO’s position that all proper procedures were followed in the handling of ***’s policy. GEICO maintains that the amount of refund issued to *** is accurate and that no further refunds/credits are owed. I have included a copy of the applicable policy declaration pages for you review.
If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F at .
Sincerely,
Timothy L
Assistant Vice President of Underwriting
December 6, 2017
Revdex.com
Of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404 USA
Attention: ***
Re: ***
Case#: *** Policy#: ***
Dear ***:
This will acknowledge receipt of your recent request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter any my findings are as follows:
In ***’s rejection to GEICO’s response dated November 28, 2017, she disputes the amount of refund owed and has requested an additional refund of $4.70.
To assist *** in a better understanding of the amount of refund that was issued to her, I have broken down the calculation of the refund amount by policy terms below.
Policy Term Effective May 27, 2017 to November 27, 2017:
In ***’s correspondence to your organization she alleges that a credit of $1.90 is owed for this policy term. She explains that she calculated this amount by taking the initial six month premium of $366.80 and subtracting it by the final six month premium after her last coverage change of $364.90. Keep in mind that while the last coverage change resulted in a reduction in the six month premium to $364.90, this premium was only in effect from November 1, 2017 to November 27, 2017. Since this premium was not in effect for the full policy term, it would not be accurate to subtract these two amounts from each other to determine the credit. As indicated in GEICO’s prior response, *** also made a coverage change on October 25, 2017 which resulted in an increase in the six month premium to $399.10. This premium was in effect from October 26, 2017 to November 1, 2017. When this coverage change was made, there was a prorated premium increase of $5.62 that was added to her balance for this policy term. The last coverage change made on November 1, 2017 resulted in a prorated premium decrease of $4.82. The $4.82 was subtracted from the $5.62 leaving a difference of $.80 due for this policy term.
Policy Term Effective November 27, 2017 to May 27, 2018:
In ***’s correspondence to your organization, she alleges that a credit of $4.10 is owed for this policy term. She explains that she calculated this amount by subtracting the amount of the payment she made for $378.10 from the updated premium of $374.00. As indicated in GEICO’s prior response, the payment of $378.10 included a $2.00 New Jersey Property Liability Insurance Guaranty Association (PLIGA) fee. This fee is not considered premium and therefore would not be refunded back. Since this fee is not refunded back, the credit owed for this policy term is $2.10 ($376.10-$374.00). The amount refunded to *** was less however due to the difference of $.80 owed from the prior policy term. The $.80 was subtracted from the credit of $2.10, leaving a credit of $1.30 remaining, which was refunded to ***.
In regards to ***’s concern that she was not notified of the $2.00 New Jersey Property Liability Insurance Guaranty Association (PLIGA) fee in her policy paperwork, renewal paperwork for the renewal effective November 27, 2017 was sent to *** on October 18, 2017. Included in the renewal paperwork was a billing statement that showed the following information:
As shown above, the billing statement showed that a $2.00 New Jersey PLIGA fee was included in addition to the policy renewal premium.
GEICO maintains that the amount of refund issued to *** is accurate and that no further refunds/credits are owed. If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F of GEICO’s Executive Office at .
Sincerely,
Timothy L
Assistant Vice President of Underwriting
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
For the policy that was in effect until 11/27/17, I said to make the change effective as of NOVEMBER 1, 2017, not October as you have written here.
Again Geico is in error and owes me more than the .80 they claim. They still owe me the $1.90. I want my refund.
I have had nothing but problems trying to make these changes every time I called Geico. The people who answer the phone screwed everything up. This is why there were so many changes. And they screwed this up too.
THE CHANGE WAS TO BE EFFECTIVE AS OF NOVEMBER 1, 2017 NOT OCTOBER!!!!!!!!!!!!!
Please correct your records. This only shows me the incompetence of Geico employees and confirms that I will use another company once this policy expires.
Regards
I WAS IN AN ACCIDENT JULY 30, 2017 FILED A CLAIM THROUGH 3RD PARTY INSURANCE [ ACCIDENT WAS 100% OTHER DRIVERS FAULT] WHO ALSO AHS GEICO AND CLAIM # *** ON JULY 31 2017 WENT TO ***. I RECEIVED A CAR RENTAL FROM *** ON 7/31/2017, I RECEIVED MY CAR BACK FROM *** ON 11/02/ 2017 AT WHICH POINT I RETURNED MY RENTAL TO ***.. DURING THE TIME I WAS IN CONTACT WITH *** WHO DOCUMENTED MY EXTENSION IN THE SYSTM AND *** THE MANAGER FROM *** AT BABYLON WHO INSURED ME NOT TO WORRY ABOUT ANYTHING SINCE THEY ARE WORKING TOGETHER WITH *** FROM *** AND GEICO INSURANCE. ON 11/04/2017 MY CREDIT CARD WAS CHARGED IN THE AMOUNT OF $1.734.13. WHEN I CONTACTED *** I WAS TOLD "GEICO REFUSED TO COVER THE PAYMENT " BY *** FROM *** AT BABYLON.
RE: Revdex.com ID #: ***
Complainant: ***
Our Claim #: ***
Dear ***:
Thank you for your inquiry of November 21, 2017.
On October 13, 2017, Auto Damage Supervisor, Joshua M, spoke with ***, the owner of ***’s body shop of choice, ***, who agreed he would cover ***’s out of pocket rental costs and would file a claim with *** due to parts delays. *** agreed to pay ***’s out of pocket rental over the 60 days GEICO covered for this loss.
On November 27, 2017, Mr. M spoke with *** at ***. *** advised the agreement still stands and he is working with the branch manager at *** but has still not received an invoice to cut a check for the remaining balance.
We do understand ***’s frustration however; GEICO has paid ***, on ***’s behalf, what we owe for this loss. Mr. M has spoken with *** to explain he should send his paid invoice to ***, as they agreed to cover it.
If any additional information is needed, please contact, Auto Damage Supervisor, Joshua M at .
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Geico never informed me that they are covering only sixty (60) days of the rental, when I called to make a claim I was advised by Geico employer that this accident was one hundred percent (100%) NOT MY fault and EVERYTHING was going to be covered through the other drivers insurance which happens to be Geico also , nor was I notified by Geico of the side agreement that *** the owner of the body shop and auto damage supervisor Joshua M had for coveting past the sixty (60) days. My credit card has been charged, and I do not feel it is right for me to run around and chase the reimbursement that *** charged my credit card for because Geico denied the payment. Geico needs to reimburse me for this charge and get the money back from whoever they had an agreement with, without my knowledge or from the party who read ended my vehicle and put me in this situation, or *** due to parts delay. I pay a lot of money for Auto insurance for a reason.
Regards
On December 4, 2017, Auto Damage Supervisor Joshua M, spoke with *** and confirmed he did receive a check from his body shop for his out of pocket rental, and considers this matter resolved.
Terrible company if you ever have to file a claim. The first claim wasn't too bad even though they seemed somewhat reluctant to walk the process through in all details. However when it was determined that six months later that an engine failure was most likely due to previous damage to work done under previous claim they were entirely unresponsive. They refused to even come and see the vehicle damage at the dealership request. Save your money and time by not switching to Geico.
on November 2nd, 2017 I called Geico to switch my renters insurance to a new address for I had moved. Upon checking my email for my new policy information and address change I found that they were still insuring me on my old address. I called Geico to correct the issue and Geico told me that the original customer service representative actually left my old policy in place, and added a new policy to the same address. So I now paid twice for my old address rather than paying for my new address and canceling my old policy. The customer service representative opened two policies on the same old address. So I was still paying a monthly premium on top of paying an additional down payment of $88.40 towards an apartment I was no longer living in. To correct the problem Geico needed to cancel my policy and refund me the premium I paid $88.40 for 3 months worth of renters insurance and then reinstate the policy. I was informed that they were canceling my policy but were not going to refund me the $88.40 for the three months of service. They told me that in order to get my $88 back I have to go out of my way and fax them a bunch of paperwork to cancel the policy. I then have to pay an additional fee to reinstate my policy even though this was their error and their mistake. So not only am I not guaranteed to get my $88.40 back, but they are requiring me to pay them more money to be insured even though their customer service representative messed up the first time around and insured an apartment I was no longer living in twice. So currently Geico has taken $88.40 from me and canceled my policy but will not refund me my money. So they made way with a free $88 from me and they're not covering me for anything currently. Geico has lost a customer for life and I will share with everyone I know to not use their services for they have scammed money out of me and refuse to refund me my money after canceling my policy.
November 22, 2107
Case ID: ***
RE: ***
I am in receipt of your correspondence
dated November 20, 2017 regarding the above-mentioned complainant. I
am responding to your request for information as it speaks to policy
and billing concerns expressed in ***’s correspondence.
After reviewing ***’s concerns, I
reached out to our service supervisor and had him contact ***. He
called *** and cancelled her policy flat and advised *** of
her refund. He also confirmed that her old policy was cancelled
effective 11/20/2017 and sent a copy of the cancellation
confirmation. *** was happy that a supervisor called her back
since she was not expecting a callback.
I trust this satisfies the explanation
concerns revealed in ***’s complaint.
Sincerely,
Carole T
GEICO Insurance Agency, Inc.
Since June of this year I have had an open claim with Geico for vehicle theft. In July they agreed that the vehicle could not be recovered and agreed to pay me for the value of my car. Then in August the vehicle was found (without keys). The car has since been sitting at *** in Houston waiting for a lock set to install new locks since August. *** has informed me that they have not manufactured a new lock set since 2010 and may not be able to do so for me. I have reached out to Geico dozens of times, and was investigated twice by them as they attempted to accuse me of insurance fraud. All the while they have one excuse after another as to why I am paying a car note every month for a car that I haven't driven since June. Once my car was recovered they estimated it would be returned to me within 4 days, which was on 9/13/17
November 27, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: ***
RE: CASE NUMBER: ***
COMPLAINANT: ***
CLAIM NUMBER: ***
DATE OF LOSS: June 8, 2017
COMPANY: GEICO County Mutual Insurance Company
Dear ***:
Thank you for your letter of November 20, 2017.
GEICO was notified of this loss by our insured, ***, on June 9, 2017. From June 9 to July 24, 2017, GEICO’s theft and investigation teams worked to locate the stolen vehicle. On July 25, 2017, when the vehicle was, at the time, considered non-recoverable, Total Theft Examiner Michael O contacted *** to review the total loss valuation process.
On August 29, 2017, the valuation was accepted by *** because the vehicle was considered non-recoverable at the time. *** was informed that GEICO would be unable to issue payment until all necessary title transfer documents were signed and returned to GEICO.
On September 11, 2017, law enforcement recovered the stolen vehicle in Dallas, TX in apparent good condition with little damage. Because the vehicle was recovered and because payment to the lienholder had not yet been issued, the total loss status on the claim was changed. *** was called by Mr. O on September 11, 2017 to review the change. There was no answer and a voicemail was left. *** was called again on September 12, 2017 and updated on the claim status.
On September 12, 2017, a tow was scheduled to move the vehicle from Dallas, TX to ***’s new home in the Houston area. On October 16, 2017, Auto Damage Adjuster Ronald B reviewed the repair estimate with ***’ *** advisor, ***. It was determined that the vehicle would need an entire new lock set and re-key. On October 18, 2017, Mr. B informed *** about the need for a new lock set and re-key. The repair facility was instructed to contact GEICO upon receipt of the parts, as the cost of the necessary parts was not available at the time.
On November 6, 2017, Mr. B attempted to obtain an update from *** at *** but was unsuccessful. Mr. B then advised *** the repair delay was likely due to the part needing to be ordered by VIN directly from the manufacturer, which is in Europe.
On November 21, 2017, Auto Damage Supervisor Daniel M contacted *** at *** and reviewed the file. *** advised Mr. M the part needed had been successfully ordered. Some of the parts had arrived at the repair facility, and others were awaiting arrival. Mr. M attempted to review this update with ***, but there was no answer. A voicemail was left explaining the update, and Mr. M left his contact information for future inquiries. On November 22, 2017, Mr. M confirmed the repair facility did not yet have the prices for the needed parts. He again instructed them to request a supplement when they were ready for GEICO to authorize payment.
We apologize for the time it has taken to resolve the repair issue, and it is our intention to cover a reasonable amount for the necessary repairs. We have been assured by the repair facility the parts have been ordered, and we will authorize payment as soon as we are presented with a cost.
If there are any further questions, please feel free to contact Claims Manager Chris C at .
Sincerely,
Paul M Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The information about parts being available for my car is untrue. I spoke to *** at *** today and he confirmed that the lock set is unavailable and on backorder. I need a resolution to my claim now, not next month or next year. I have been without my car since June, and no reasonable person should have to be treated so poorly.
Regards
December 7, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: ***
RE: CASE NUMBER: ***
COMPLAINANT: ***
CLAIM NUMBER: ***
DATE OF LOSS: June 8, 2017
COMPANY: GEICO County Mutual Insurance Company
Dear ***:
Thank you for your follow up correspondence dated November 30, 2017.
As stated in our initial response, Auto Damage Supervisor Daniel M spoke with an employee, ***, at ***’s repair facility of choice, *** in Houston, TX, on November 21, 2017. *** confirmed that the order for the required parts had been placed and they were awaiting arrival from the manufacturer. Some of the parts had arrived as of that conversation. However, they were still awaiting the arrival of the vehicle’s lock set, which was damaged in the loss.
Mr. M contacted the repair facility again on December 1, 2017, who confirmed the information referenced above. Mr. M also contacted the manufacture’s parts division. They also confirmed that the repair facility placed the order on October 17, 2017 under *** order number ***. They acknowledged that the part was being built but could not provide an arrival date. Unfortunately, GEICO cannot control the speed at which *** manufactures the required lock set. Any information GEICO obtained regarding the issue was acquired directly from the repair facility and/or the vehicle manufacturer.
Auto Damage Adjuster Ron B left a message for *** on November 6, 2017 in an attempt to explain the situation. Mr. M also left messages for *** on November 21 and December 1, 2017. Mr. M sent an email to ***’s personal email address on the latter date. GEICO requests that *** reply to Mr. M’s inquiries should he have any additional concerns.
If there are any further questions, please feel free to contact Claims Manager Chris C at .
Sincerely,
Paul M Assistant Vice President
Geico Claims Department has refused to close a claim that I filed with them...asked for two weeks for claim to be closed...in effect they have stated that they are investigating against my request for the claim to be closed. I frankly don't like people telling me I have to do business with them or people brandishly stealing my rights to be insured by some other insurer, by way of keeping a claim open, geico is stopping me from getting the insurance I need with a local company. Their investigation of me as a client is very unfair. They refuse to close claim but the claim is mine and I don't want to make a claim. I tagged a garage door with my car, paid out of pocket and with credit card 860 dollars. According to Geico, I have NO RIGHT to close a claim. Just made a sixth request for claim to be closed... claim ...#
November 24, 2017
Revdex.com Serving Metro Washington DC & Eastern Pennsylvania
ATTN: ***
1411 K St. NW, 10th Floor
Washington DC 20005-3404
RE: File Number: ***
Dear ***,
We received your correspondence dated November 17, 2017. We have not included any personal identifying information in our response, as you requested.
On November 4, 2017, our insured reported he was delivering newspapers for his employer, when his 2015 *** rolled into a garage door, causing damage. On November 7, 2017, the garage door owner contacted our office to file a claim for a partial payment she made towards her garage repairs, and any subsequent expenses related to the repairs. The garage door owner forwarded her repair invoice for our consideration.
The same day, our insured indicated he was a delivery driver and in the process of delivering goods for a fee when the accident occurred. As a result, it was necessary to investigate whether coverage would apply for the loss. Our insured expressed dissatisfaction with our need to investigate the claim, and asked that we close the claim on several occasions. However, since the claim was filed by a third party, we remained obligated to investigate whether coverage should apply, and whether it would be necessary to issue a party to the third party claimant.
On November 17, 2017, the garage owner informed us she received payment for her garage repairs from our insured, and is no longer presenting a claim. We have closed our claim accordingly. If you have any further questions, please contact Gail M at , fax at , or ***@geico.com.
Sincerely,
Don R
Regional Vice President
For 7 months Geico has us waiting to repair our car due to their insured party issues. Finally we were given a date to bring in our vehicle but due to traffic/accident issues the geico rep stated I was late for my appt. And I would have to reschedule due to my tardiness...my wife from work called as a courtsey about the possibility of being late but the rep made it seem it was my problem and she was not going to do anything. This company has had us waiti g for 7 months plus personal time and now shifting it into more time to complete the repairs.
November 27, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
ATTN: ***
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
RE: FILE NUMBER: ***
Dear ***,
We received your correspondence dated November 20, 2017. We have not included any personal identifying information on our response, as you requested.
On June 24, 2017, our insured notified us that while operating her parents’ vehicle, she backed into the consumer’s parked and unoccupied vehicle. We determined a coverage investigation was warranted.
We contacted the consumer’s spouse on the following day and advised we were conducting a coverage investigation. We kept the consumer and his spouse informed of the status of our investigation throughout the process.
We completed our investigation on November 14, 2017 and determined we would afford coverage for the accident. We advised the consumer’s spouse of our decision on that day and scheduled the vehicle for an inspection on November 17, 2017. We also provided a rental reservation for use while the vehicle was undergoing repairs.
On the day of the inspection, the consumer was unable to arrive at the scheduled appointment time. The consumer dropped his vehicle off at the body shop, and we rescheduled the inspection for November 21, 2107, as we were unable to accommodate the consumer’s request for a same day appointment. A claims supervisor confirmed the appointment and apologized for the inconvenience.
Upon receipt of your correspondence, a claims supervisor contacted the consumer on November 20, 2017 to discuss his concerns. She confirmed the vehicle was pending inspection on the following day and advised that she would follow up with him to confirm payment for his vehicle damages.
If there are any additional questions, please feel free to contact Megan A, Claims Manager, at , via FAX at , or via e-mail at ***@geico.com.
Sincerely,
Tara C
Assistant Vice President of Claims, GEICO Houston
Phone:
In May 2017, my husband got into a severe car accident, where the air bags deployed. I called Geico to begin working through the claim process, and they said that they did not have rental insurance on our policy. I asked them to look back through the notes, as I had requested it at the time of the previous car accident. Geico told me that they did not write anything down regarding the request. They told me that they saw we discussed rental coverage, but they said that they did not write down that I requested the coverage. I asked to speak to a supervisor at the time, and was told the same thing.The supervisor acknowledged that it was a Geico clerical error, and that they apologized for the misunderstanding, but there was nothing they could do. I said it was illogical to NOT put coverage on our cars, since it is only approximately 10 dollars a month additional. I asked for the coverage going forward. We had to pay out of pocket for TWO MONTHS for a rental car, until the car was repaired.
My husband got into another car accident on Wednesday, 11/15/17. I called to start the claim process, and this time, they told me that I did not have rental coverage AGAIN!I asked them to look back in the notes, and they said while they DID see that we discussed it, there was no agreement either way. They said that prices were reviewed (up to 30 dollars a day/900 dollars, working out to be about 10 dollars a month), but that the person on the phone neglected to write down that I wanted the coverage. This is Geico's fault, not mine, and I should not be penalized for their admitted errors.
November 24, 2017
Dear ***:
Thank you for your November 20, 2017 e-mail *** and ***'s complaint. Mr. N asked that I respond on his behalf and I welcome the opportunity.
GEICO has backdated Rental Reimbursement coverage for *** and ***'s policy to 06/14/17. Any claims that were filed after 06/14/17 are eligible for Rental Reimbursement coverage. Mrs. Becker contacted GEICO on 6/13/17 and spoke with a Customer Service Supervisor. The supervisor advised Mrs. Becker we could not backdate the coverage but we could add it for future claims. The coverage was not added to the policy at that time, as she requested. We apologize for any inconvenience this has caused. We have contacted the claims adjuster for the 11/15/17 [unreadable] and they will be in contact with you regarding the rental coverage.
Again, we sincerely apologize for the inconvenience. If *** or *** have additional questions about their policy or coverages, they can contact our 24 Hour Customer Service Department at ***-***-***.
Sincerely,
Elizabeth C.
Underwriting Manager
My vehicle hasn’t been repaired in over 2 1/2 months, partly due to GEICO has to be called and harassed in order to answer my local car dealership repair shop request for repairs. I was told my vehicle was repaired 2 1/2 months later but when I called requesting that my vehicle should be totaled I was told that the vehicle was repaired; therefore, the vehicle couldn’t be totaled. Upon picking up my vehicle it still had the same “check engine” light and “stabilitrack” warning lights on that were the original problem. That week my dealership repair shop made two request for repairs without any answer from GEICO. I called GEICO to complain. I was told I would be called back that day. Later, the next day I was called by Daniel S (GEICO adjuster) and I was told that my vehicle was to be repaired. I informed him that the vehicle needs to be totaled due to future problems forecasted with flooded vehicles. Case in point, I didn’t have a “starter problem with my vehicle when I dropped it off, but now due to water damage corrosion the vehicle now has a “starter” issue. Mr. Daniel S assured me that he had spoken with my mechanic and that he is confident that when my “starter” is fixed then my vehicle will be done with repairs. I called my dealership repair shop and spoke with *** (*** Cheverolet), she states that she informed the adjuster that the repair of the “starter” is just to find out why the original repair didn’t work, and that they really wouldn’t know what was wrong with the vehicle until this repair to the starter was made. Also that GEICO has already spent 5,140.00 in repairs, did they really want to spend more money just to find out what repairs were needed. She states that he (Daniel S) said, “yes” to go ahead and repair the starter despite the aforementioned. That is the exact opposite of what Daniel S GEICO adjuster informed me. In short he purposely lied to me.
November 27, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: ***
RE: CASE NUMBER: ***
COMPLAINANT: *** CLAIM NUMBER: ***
DATE OF LOSS: August 30, 2017
COMPANY: Government Employees Insurance Company
Dear ***:
Thank you for your letter dated November 20, 2017.
On October 9, 2017, Auto Damage Adjuster Joseph G inspected ***’ 2014 *** Van. On September 21, 2017, ***’ shop of choice, ***, requested a supplement estimate for additional damages. The supplement was inspected by Auto Damage Adjuster Shannon M on September 22, 2017. On October 5, 2017, *** sent in another request to inspect supplemental damages, and on October 10, 2017 Auto Damage Adjuster William H inspected and approved the additional repairs. On October 13, 2017, GEICO received a third request to inspect supplemental damages and this inspection was performed on October 16, 2017 by Auto Damage Adjuster Chris Ostrander. On November 15, 2017, *** sent in another supplement for additional damages, and Auto Damage Adjuster Daniel S inspected the vehicle on November 17, 2017. Mr. S reached out to *** to advise that the supplement was completed. ***ed her concerns regarding additional damage and felt like the vehicle should be a total loss. Mr. S advised Ms. Mcmanus at that point the vehicle was not a total loss, and any future issues would have to be diagnosed and if related to the flood loss would be covered.
On November 21, 2017, Auto Damage Supervisor Adrian G received this correspondence and reached out to *** with *** regarding the repairs. *** advised *** had completed repairs on the vehicle, and upon delivery several lights on the dash board came on including the Check Engine Light and Stability Control Light. After diagnosing the issue, *** found they first needed a starter due to the water intrusion. After replacing the starter, *** could then continue to diagnose if any additional damage was done to the vehicle related to the flood.
That same day, Mr. G reached out to *** in regard to her concerns on this claim. Mr. G went over the timeline of repairs with ***, and explained to her that it is her shop’s responsibility to let GEICO know when they find any additional damage, and has done so four previous times. Mr. G also explained to *** that a vehicle is deemed a total loss when the estimate of repairs has exceeded the value of the vehicle or if due to the level of the water intrusion is deemed non-repairable. Since neither is applicable at this time, the vehicle is still currently considered a repairable vehicle. Mr. G advised *** of the conversation he had earlier with *** regarding the starter, and advised that *** must replace the starter and diagnose any additional issues that might remain and are related to the flood loss, and send in a request for any further supplemental damages. Finally, Mr. G reassured *** any additional damage related to the flood loss would be covered, and welcomed *** to reach out to him if she had any additional questions or concerns regarding her claim.
GEICO apologizes for any inconvenience that this loss has caused ***, as it is our intention to settle all claims as quickly and as fairly as possible. If there are any additional questions, please feel free to contact Claims Manager Rick M at .
Sincerely,
Paul M Assistant Vice President
Claim number: *** The Claim was wrongfully rejected by Geico. I told the truth, but Geico denied it and couldn't show any evidence to prove I was wrong.
Dear ***:
Thank you for your recent inquiry.
*** reported to us on October 9, 2017 that damage occurred to his 2015 *** while it was parked and unoccupied. After inspecting the vehicle, we had concerns that the damages were inconsistent with the reported loss description. An independent engineering firm completed an evaluation of the damages and determined the damages are not consistent with the vehicle being parked and struck by another motor vehicle. Instead, the firm determined that the damages found on the right rear panel and right rear wheel cover are indicative of the vehicle being in motion and sliding by another object.
After a thorough review, we determined there was a misrepresentation of how the damages occurred. As a result, there is no coverage for the loss and no payments will be made under the policy. We informed *** of our denial and sent a letter on November 17, 2017 explaining how we came to our decision and including the policy language concerning misrepresentation.
If you have any questions, please contact Ryan M, Claims Manager, at .
Sincerely,
J. Lee M. Jr.
Assistant Vice President, Claims
My husband was rear ended by a hit-and-run driver on 11/2/2017 while driving our daughter home from school. After two calls to 911 and a 45 minute wait, no police officers showed up to the scene of the crime, so we went to the police station that night and were told that according to Illinois state law we had 10 days to file a report. We filled the report on 11/8/2017.
Hoping to apply our "Uninsured Motorist Property Damage" coverage to the cost of repairs for damage sustained to our car, Geico told us that because we hadn't filed a police report in 24 hours of the accident, that our coverage couldn't be used. This information isn't state anywhere on their website; under the info. tab related to this coverage in our plan; or in a comprehensive info sheet on our coverage I requested after hearing this from them.
Geico said they would be in touch wihtin 48 hours after we submitted the police report to them, and it's been five full days with no word still.
We are long time Geico customers in good standing, we've never missed a payment or had a late payment and we currently have both our auto and home owners insurance policies with them.
We are very dissatisfied to learn that they have an invisible 24 hour police report requirement, which doesn't match with what the police told us, and which bars us from using the coverage we've specifically bought for situations such as this. Their customer service has never followed up with us, although we've complied with their request to share the police report with them, and in addition, they let us know that because we filed a claim the cost of insurance may go up, and we won't be notified of that until 30 days before our next payment due date.
November 22, 2017
Revdex.com Serving Metro Washington DC & Eastern Pennsylvania
ATTN: ***
1411 K St. NW, 10th Floor
Washington DC 20005-3404
RE: File Number: ***
Dear ***,
We received your correspondence dated November 16, 2017. We have not included any personal identifying information in our response, as you requested.
On November 8, 2017, the complainant’s spouse reported he was rear-ended by an unknown party on November 2, 2017, who left the scene of the accident. Our insured indicated he had not yet filed a police report. We informed our insured that he did not have collision coverage on his policy, and his uninsured motorist property damage coverage required he report a hit-and-run accident to police within 24 hours of the occurrence.
Our insured said a police officer informed him that he had 10 days to file a police report, and also indicated he believed he obtained the unknown party’s license plate number. We agreed to conduct a license plate search to attempt to locate the owner or insurer of the vehicle. On November 10, 2017, we spoke to the complainant, and we informed her that the tag number her spouse provided appeared invalid, as it had not been active since 2003.
The uninsured motorist property damage coverage in the complainant’s contract requires that the owner or operator of an uninsured motor vehicle be identified, or that the uninsured motor vehicle be identified by license plate number, for coverage to apply. Although the license plate number provided by our insured had not been in use for 14 years, and appeared to be improper, we have adjusted our decision and agreed to provide coverage for the loss.
We left a voice mail message for our insureds, requesting that they contact us to arrange a vehicle inspection. We will continue our efforts to reach the consumer to appraise her vehicle and settle the claim.
If we can be of any further assistance, please contact Gail M by phone at , by fax at , or by email ***@geico.com.
Sincerely,
Don R
Regional Vice President
I moved to Massachusetts and applied for auto insurance coverage from gieco. My wife doesn’t have driving license in United States. She had a license in india. To get better rates they told me to provide abstract for my Indian license. But once I got the policy they are asking me to provide abstract for my wife’s license as well which I cannot get so they want to increase my insurance premium. I told I was informed only I have to provide abstract for my license and not for my wife. They said we cannot do anything if you don’t provide proof then you have to pay additional premium. It’s sales rep error and company is not ready to take responsibility
This
* at .
will acknowledge receipt of your request regarding the above named
insured’s private passenger automobile policy.
In
***’s correspondence to your organization, he expresses
concern regarding an increase in policy premium resulting from a
change in underwriting information on the policy. He has
requested that the original policy premium be honored.
GEICO’s
records show that *** purchased the above policy via
telephone on September 22, 2017 to be effective September 29, 2017.
The policy was bound with a six month premium of $735.50 and includes
his spouse, ***. The driving experience of the
operators listed on the policy is one of the many underwriting
factors taken into consideration when determining premium. An
operator with more driving experience is considered to be more
favorable and may result in a lower premium compared to someone with
less driving experience. On the application, ***
advised of foreign driving experience of 9 years and 6 years of
foreign driving experience for his spouse. It is our practice
to give credit to the customer for foreign driving experience in lieu
of a certified copy of an abstract, showing the driving history of
the listed operators, and proof of the date they were first
licensed. The GEICO salesperson advised *** that the
premium was conditional and that both he and his spouse would need to
provide proof of the date that they were first licensed along with
the driving history from India within 30 days.
On
October 27, 2017, a letter was sent to . and ***
explaining that we needed a copy of their abstracts from India and
proof of date first licensed within 15 days in order to honor their
foreign driving experience. Unfortunately, no proof of date
first licensed or Indian driving history was received for either .
*** or his spouse. Effective November 15, 2017 the
policy premium was updated to $2,618.00 and reflected a limited
driving history for *** and his spouse.
It
is GEICO’s position that all proper procedures were followed in the
handling of ***’s policy. GEICO would be willing
to backdate the change in driving experience to November 15, 2017 if
*** provides us with the requested information stated
above by December 15, 2017. If you have any questions, or if GEICO
can be of any further service in this matter, please contact Barbara
F
Sincerely,
Timothy
L***
Assistant
Vice President of Underwriting
I was told by Christina the insurance adjuster on 10/31/17 that I would be receiving a check for $1000 for car stereo equipment that was stolen from my car. My car was taken to *** on 10/28/17 due to a break in of my vehicles and I had repairs that needed to be done. It was recommended by Geico as one of its auto repair express centers. On Monday 11/13 Christina called me and said that I need a receipt to show the equipment was purchased in order to receive a refund of $1000. I advised her per our conversation on 10/31 she stated a receipt wasn't necessary and to pull the recording of the call. A receipt was given today on 11/14 and she now states the receipt is invalid since there's no company logo attached. I explained to her that I do not work for the company and can not tell them what type of receipts to use or purchase a receipt book for them and that she may call and speak with the owner in which she refused, She states she spoke with her supervisor Andres C and he made the decision to not accept the receipt. I told her initially on 10/31/17 a receipt wasn't need and now 2 weeks later she's asking for one and now that one has been provided it's still an issue. Unfortunately I have been mislead and lied to by Christina and Andres whom I spoke with earlier that morning when I picked up my automobile and now they're not keeping up to their promises nor their practices. there's nothing stated that receipts must be on company stationary to be valid. I receive numerous receipts from various vendors in my line of work and over 70% doesn't have a company logo. I'm requesting that Geico issue my check for the stolen items in the amount of $1000.
December 4, 2017
*** Revdex.com of Metro Washington DC & Eastern Pennsylvania 1411 K Street NW, 10th Floor Washington, DC 20005-3404
File Number: ***
Dear ***: Thank you for your letter of November 27, 2017 regarding the consumer’s claim.
We received the consumer’s claim on October 20, 2017 regarding her vandalism/theft claim. *** brought her drivable vehicle to our Auto Repair Express location where it was inspected. During this inspection she was advised coverage for her unendorsed aftermarket sound equipment could be covered up to $1000.00 if she was able to provide purchase invoices for the equipment.
On November 14, 2017 an Auto Damage Supervisor reviewed the photo of the invoice, which was a blank generic hand written receipt lacking any vendor information. The consumer was advised by the handling adjuster to reach out to the vendor who installed the equipment and request a receipt that contained location/vendor information, as well as an itemized breakdown of the equipment installed.
Currently GEICO is awaiting a vendor invoice in order to afford coverage of the unendorsed aftermarket sound system that was reported as stolen at the time of loss.
If you have any further questions, please feel free to contact Richard C, Auto Damage Claims Manager at .
Very truly yours,
Ryan W Assistant Vice President RW/
HORRIBLE INSURANCE COMPANY, CONSUMER BEWARE! I was a Geico customer since my 20’s (now in my early 30’s) and had a good experience until my new car got damaged (2017 4runner with under 2K miles). I went in to a Geico approved body shop for a bumper scratch, worst mistake ever. Fremont Collision Center, Fremont CA are bunch of low grade human beings. They not only did a s
y job on the repair on my car but damaged my new car twice in two different occasions. I finally complained to Geico, since it’s a Gieco approved shop, that I want my new damaged fixed at a body shop of my choice. I took in my car to get a quote to get the repairs fixed at a new shop. The new body shop noticed the damages but it was much more severe than I noticed. Not only did the body shop damage my car but they missed putting in essential energy absorber on my bumper. An estimate was sent over for the repairs, Fremont Collision sent over the money for the estimate of the repair (after much back and forth with Geico and the body shop). When the new body shop started on the repairs, they found that Geico body shop broke my fender flare and tried to super glue the fender back. They also broke my bumper cover brackets and it was beyond repair. New body shop called in Gieco adjuster who came to assess the new damage. The new body shop sent over the new quote to replace my fender flare and bumper cover to the old body shop. A hole manager Jeff ,at Fremont auto collision, refuse to pay for the damage and said that the original estimate was the only amount he’ll pay. I had to call every Geico adjuster, two days in row, to finally get them to acknowledge the issue and to get old body shop to repair my damage. The old body shop decided that they will pay for the repair on my fender but not the bumper. The old body shop came up with fraudulent story that the bumper cover damage was caused after the car was picked up and the adjuster, Ryan Berkely, at Geico believed him. My new body shop guy was willing to talk to Ryan to explain the damage and his answer was that a decision was made that Gieco will not help. His solution to me was, to report the body shop to BAR and go after them legally. Basically Geico believed a bunch of crooks rather than their Customer. Also, the Gieco Guaranteed body shop they sent me to has many complaints filed at BAR (Bureau of Automotive Repair). Right thing for Gieco to do was to cover the damage that the body shop caused and claim the damages from the body shop that caused it, since it's a Geico approved shop. Well Gieco clearly does not know what's right and what's wrong. End resolution on my end is, I am no longer Gieco customer ( moved to state farm). I plan on reporting Gieco to California insurance commissioner and let everyone in my family, extended family, friends, co workers, strangers on the street know never to join Geico. I’m also going after the body shop via small claims court.