GEICO

I have been insured with geico for the last 4 years. What a mistake. This was a life learning experience that I want to share. I had an accident in January 2017. It was not my fault. I was waiting on a traffic light and was hit on the back from a distracted driver.. We exchanged policies with the other person who was also insured with geico. I made the claim but just because the other person never answered her phone to explain her story they asked me to pay my deductible and a new claim should go under my policy until the try to contact her. So I paid my deductible. More than a year after without any phone call or letter or email from them I decided to check what is the status of my claim and when I canget my deductible back. The answer was that the other person involved in the accident is still insured with geico but because simply doesn't answer the phone calls they decided to closed the case and that's it. And of course I cannot get my deductible back never. But also they told me that I shouldn't worry because my car was repaired for only $500 out of my pocket. So after this I realized that all this is a scheme. My bad luck was that the other person was also insured with geico. So whoever was responsible for the accident geico supposed to pay any way. So it was $500 cheaper for them to get my deductible and not do anything after this. On top of this my premium went up with more than 20% because of this accident that it wasn't my fault and the deductible they stole from me. Do you think I'm still insured with them?
Stay away of this piece of *** company.

Terrible experience. Representative continued to push product on me I didn’t want. I informed her that I wanted to bundle all our insurance - home, auto, personal articles, umbrella - she made me secure my auto insurance before looking at any of the other rates therefore not knowing what the rates would be. Days later and I still don’t have a response, at this point I am cancelling my 3 days of Geico coverage given their general lack of response and their inability to provide a quote for any of the coverages provided. Incompetency at its finest.

After 15 years with on accidents and clean driving records, they increased my yearly costs by 30% on the same car I have been driving for 3 years. I am will be dropping them and all other polices. big Insurance taking you to the cleaners!.

Geico is extremely unprofessional and quite frank thefts! I have had coverage for years and every renewal policy keeps increasing. No claims, accidents or tickets... today we called for a possible quote on a vehicle and after that I logged on to website and saw my policy premium had increased substantially! We had only called for a quote and for some reason these people decided they were altering my coverage and premium. This is absolutely criminal and not okay. I spent an hour on the phone getting placed on what they said was hold, however they were listening to our conversation and coming back on to chime in! So unprofessional and disrespectful! I have never been so disgusted with professionalism and customer service! I hope the corporate office truly reads these threads because they are claiming to represent their customers and value their trust with insurance needs and this is far from what WE THE CUSTOMERS are getting!

I was recently rear-ended by an individual who was insured by Geico while at a complete stop in the left-hand turn lane waiting for the light to change. When I filed the claim with Geico and took my car to be inspected and repaired Geico refused to pay for obvious damage to my rear trim panels which along with my rear tailgate was damaged in the rear-end collision. My 2017 vehicle was purchased brand new and had less than 10,000 miles on it when this accident occurred. My vehicle was in perfect condition with no damage whatsoever but they refused to do the right and ethical thing by properly repairing my vehicle forcing me to seek other remedies to resolve this issue in the proper manner. Geico is a bunch of greed bs and they are not customer-centric, their only agenda is to screw consumers to protect their bottom line. DO NOT TRUST THESE *** UNDER ANY CIRCUMSTANCES!!!

Absolutely appalling and extreme incompetence displayed by Geico's team. And I will be following up with the Revdex.com.
Geico stated that my car was a total loss on 1/16/2018 and stated they would be issuing payment for the car. I was advised by GEICO's claims representative that I should go and purchase the new car which I would need for work since the payment would be issued in a weeks time. We are now March 1, 2018, and the lien holder has not received the payment. GEICO supposedly mailed the check to the lien holder on February 16. They refuse to wire the payment to the lien holder, meanwhile I am paying two car notes, with no knowledge/expectation that GEICO, with its extreme incompetence, will pay the lienholder anytime soon. I am looking into taking them to small claims court for all the interest that I will be paying on the written off car due to their appalling incompetence. I had a flippant, useless supervisor on the phone today, completely wasted my time.

I had two no fault incidents and one where I tapped a bumper with a minor scratch 1 inch or less, Geico is dropping my coverage, my premium has gone up between $700-$1000 from $512. They claim that this is based on the Underwriters decision. The slight bumper scratch was a rear ending when the car stopped in the snow and I slid, no one injured. There was one major incident with an injury to a pedestrian no fault that triggered this, a pedestrian crossing in the night away from the crosswalk to the side of my car as I am going in the left lane. Geico has ruined my chances of getting decent insurance, may have to return my financed car. Let me know if I can sue them or turn the decision around, they claim it is my driving history when I never drove recklessly.

They play whack a mole and musical chairs with their staff. They randomly move assignments around in hopes you give up. DO NOT USE!

My husband and I live in different states. We were under the same auto policy. Auto pay was set up with his credit card to pay for his insurance. Auto pay was set up with my credit card to pay for my insurance costs. My credit card was stolen. I received a notice from Geico saying my card did not work and my insurance was to be cancelled. I notified them of the change in my card and paid my bill. The agent made a mistake. The agent changed my husbands credit card information and paid his bill instead with my credit card instead of my bill. I was unaware of this mistake. Geico cancelled my insurance. When I inquired about what happened, I was told the mistake did not matter. They sent me a notice and that was that. I did not pay heed to their notice as I was told to that the matter was taken care of, the bill paid, and if I receive another notice that it will just be crossing in the mail. I was assured my bill was paid! No responsibility is being taken on their part. They cancelled my insurance and when I asked about reinstating the policy, I was told that they would be charging me more money. I chose not to continue with them. I went to another agency and was told that there is now a penalty for my insurance being not paid. The penalty being that I must pay insurance for one year up front. I would like to know how it is that Geico can just sweep their mistake under the rug and blame it on me for not paying attention to a letter that they sent when I trusted that the matter had been resolved by the agent. Their agent made a mistake and there is no accountability for this. That is not right or just. They claim to tape their phone calls so someone should investigate this and find the call that I made where I gave them my correct information and paid my bill. The call where the agent made the mistake. Some accountability needs to be taken here and corrections made!

Geico has been a disaster in my opinion. They only thing that they have mastered is cute commercials. Spend your money somewhere else. It is as though one person there has no idea what another says. I have received 4 different stories from 4 different people. Even when dealing with one person, they have given me conflicting information several times during my claim, had incorrect information in more than one place my files that they kept repeating even after I corrected it, failed to give me basic necessary information that I needed in order to meet their own requirements, and missed obvious needs after my accident. I agree with the comment I read elsewhere that they are manipulative in trying to assign fault after an accident; they took my statement (which they did not tell me was being analyzed to assign fault) when I was still in shock and could not even repeat the entire event. They also gave me very little time to purchase a new vehicle after it was totaled out of state. They say they serve government employees and veterans but had zero respect for our family's government and military work hours. I am looking forward to getting a new company. - MS

I was involved in a "no fault" three car accident on Jan.18 2018. My car is insured by Geico, I called Geico to let them know there is an accident and it's not my fault. The police report was uploaded to Geico website on the same day. On day 5, I made a claim to First Acceptance. (I got the insurance information from collision report.) Followed up with First Acceptance from Jan 23 - Feb 1 without any progress. On Jan 31(two weeks after the accident), the Geico adjuster (Mr. Andrew) made the very first phone call and told me that the accident is taken care of by Geico, and the fault driver has two polices. Plus, they need more time for investigation. I mention that police officer give me a full accident report including more details about how the accident happened. I hope it may save some time to determine the liability. To be honest, I have no idea why it took them 14 days to call out. I addressed in the call that my car is not drivable and better to get the car fixed asap. During the following week, I uploaded the full report and made a number of calls and messages. I even called the supervisor (Ms. Judy Perfect). But they never get chance to pick up the phone. On Feb 12 (almost one month after the accident), Mr. Andrew called back finally and told me that this case is pending because one of the driver can't be approached. And he promised to go through the full report and call back to let me know how to move forward by the end of Feb 12. BUT, as we can expect, he didn't call back even my phone is working functionally. Today is Feb 13, I am still hanging there with a broken car and increasing rental billing. I have put all my patience and efforts in this case, but this is way beyond my tolerance. I've been with Geico for 4 years since I moved to this country. This is my first time get involved in an accident and it's not my fault. If this company treat case like this, maybe they have enough customers and no need my business.

Other driver hit me and lied, no video evidence, plenty of witnesses but none stopped. I said that the other driver failed to yield, switched into my turning lane, and hit me, which is the truth. The other driver said that I entered his lane and drove into him.
GEICO sided with the other driver 100% on his policy and 60% on mine. They paid him $21,000 and officially marked it on my driving record, according to Mercury Insurance. GEICO said that they received a written statement of facts from the other driver's attorney but never documented it in either claim file. All of the adjusters refused to discuss the statement upon telephone communications. GEICO literally told me to go through the process of discovery to obtain the statement. I subpoenaed GEICO in Small Claims for the statement but they refused to comply with the subpoena stating that the information was protected, despite the multiple exemptions. The interesting part is that the first claim adjusters on the other driver's policy told me that the other driver stating in the statement that the other driver's "vision was impaired". This claim adjuster was immediately replaced after I sent an internet inquiry asking to discuss the statement and what the adjuster had told me. I have never been able to contact that adjuster again.
I am now involved in an Unlimited Civil Bad Faith lawsuit for hiding and concealing the statement (material misrepresentation), for fabricating the statement and its existence since it was never proved to actually exist (intentional misrepresentation), refusing to discuss the statement, attempting to compel me to manifest my assent and accept liability, and assuming that I accept liability (tortious interference), along with the intentional infliction of emotional distress, the breach to pay a covered claim, and breach of the duty and the implied covenant of good faith and fair dealing.
GEICO literally sided with the other party when we were both saying the same thing about the other person. GEICO then refused to discuss what the other person said and refused, even during the course of litigation, to provide the other driver's statement.

I have been insured with Geico on and off for 18 years. I recently had a comprehensive claim issued on January 3rd. The adjuster went out to view the damages to my vehicle the following day. I was provided an estimate and a timeframe of 8 business days for the damages to be fixed. Fourteen days later the repair shop found additional damages. Geico sent someone else to go over the damages and adjust the estimate. I was not provided with an update on the new damages or a new timeframe for the damages to be fixed. I contacted the repair shop and was told a couple of days. The following Monday I called to inquire about the status of my vehicle and was told Saturday morning. On Saturday I was told that Geico needed to come out to look at the damage to the rear tires and add them to their estimate. Geico did not respond to the dealership until Tuesday after I called them. Once the repairs were complete the dealership informed me that Geico had not paid them for all of the expenses. It took multiple phone calls and another week for Geico to pay the repair shop the remaining balance and they didn't cover my tires. Then I was told to pick up a check from one place and take to the repair shop. Go to the place to get the check and the check isn't there. So I go to pick up my vehicle without the bulk of the payment that they owe. When I get there the check is already there. This experience was filled with a lack of communication between Geico and I and my Geico adjuster and the other adjusters. It was a terrible and frustrating experience. All I kept getting was sorry for the inconvenience. However, no one was able to compensate me for the 30+ days that it took for me to get my vehicle back. A two week repair took 30+ days due to a lack of communication and difference in repair costs.

GEICO insurance claims to work with government employees and the military; this was not my experience. As military wife whose husband deployed frequently to war; GEICO was his choice when we relocated to the East Coast. Bike-car accident October 2013: I was hit on a bike in a crosswalk; I had the right of way as the light was red and the little white man on the light was on solid; not blinking; that a car sitting at the red light would abruptly accelerate and hit me to the ground on my left side; the bike on top of me. I was able to get the color of the car an license plate; the police came; the driver was not on scene as he fled when I informed him that the police were called At the time I was in shock and felt nothing; I would later develop back pain and had physical therapy prescribed by the doctor. Tricare covered the bills; and sent a letter asking for assistance in finding the hit and run driver; DC has a John Doe policy; hit and run drivers are protected; one has to go to court to officially receive permission to investigate. I hired an attorney and during the three year statute of limitations for the bike case; I learned from the attorney that GEICO would cover bike accidents; how would I have known this; as I am worried if my husband would come home injured or worse from war? My attorney was very supportive; he contacted GEICO and I was interviewed by an investigator. He also explained to the investigator the narrative that I present here; her final analysis was that I waited too long; she made no attempt to contact the driver; no allowance for tremendous stress one is under during deployments; the bike & car accident horror; did not attempt to assist TRICARE in locating the driver and pursuing charges against him -nothing! Zero stars for GEICO; it is not military friendly; not interested in assisting the injured; and, it certainly does not consider the deployed and the affect of trauma on the household. No GEICO is not there; just the fantasy of the GEICO gecko on television is real.
I will contact my congressional representative; as GEICO has a very low rating and continues to learn others in with its little gecko.

I have been a Geico customer for 3 years without complaint, until now. I donated a car and cancelled my insurance the same day that the tags were turned in. Instead of Geico ending my policy on that date, they randomly chose a date 1 week prior. This appeared as a lapse in insurance costing me $150. One would think that the company would acknowledge THEIR error and forward a FR19. Instead they expected me, their former customer, to pay the fine. I am now with a competitor.

My name is ***. I was in a minor car accident on December 8th 2017. I was reversing out of a slanted spot (that had a blind spot) when I was hit on my driver side back bumper by a driver who was on the wrong side of the parking lot that was also speeding. Geico has seen me at 100% fault. Prior to this, My insurance policy had accident forgiveness. My Policy Number ***. I received in the mail my policy and renewal fee's. My policy price was $166.55 per month and it has risen to $349.74 per month. I contacted Geico in regards to this, I was informed I am being surcharged for the accident and that is why my rates went up. I was previously receiving discounts from Geico: 5 year good driver, California consistency driver prior to the accident. When I asked about my accident forgiveness, Geico stated that it was not on my policy what so ever. When the claims adjuster made the decision on the fault, they did not contact the witness prior to making the decision, and did not perform due diligence on the matter. the parkinglot, the lane I was backing into was a 2 lane, and the other driver was on my side and speeding. there was no police report made at the time. I have also seen that my policy has been constantly shifting between a California policy and a Maine policy over time. My vehicles are registered in the state of Maine and not California. I understand that my license is currently suspended, due to an error in the Maine BMV, that is also a part of the additional surcharges, that I am handling with the Maine BMV at this time, due to I did not know or receive notification of suspension prior to the renewal policy papers were sent to me.
I thank you very much for your time and consideration for assisting me with my complaint.
Sincerely

The whole company is trash, I have a 05’ Ford Focus & this scam of a company hiked my rate up to 246.00 from 187.00 (which is still too much for a 05’ but any way) for WHAT? Because other peoples diligence???? Mind you when we first got Geico our bill was 214.00 (which SLOWLY but surely went down) which was wayyyy to much but we said screw it we need insurance, So One of their “representatives” told me if I paid 20.00 for a “drivers defense course” it would knock 127.00 off of my NEXT bill, WRONG. Not only did she lie THREEEEE more women lied by saying the same thing, after I finished the class “thinking” that these women were right I call to see how much my next months balance was 222.00!!!!???! I call today to see if they could correct their mistake & this *** tells me “oh, I apologize for the inconvenience, it’s 127.00 off of a 6 month period...” at that point I’m frustrated because no one can get their *** stories straight, so I ask for a supervisor to speak to & like always their “in a meeting” EVERY time I call their in a meeting. I won’t be paying another dollar IF YOURE LOOKING FOR INSURANCE GO ELSEWHERE GEICO IS TRASH.

I woke up to a email saying my account had been changed. I called and found out that they had completely removed a very expensive classic car from my account and put it with someone else. Mind you I and my wife are the only two on my account. I was never called or asked to change my account. My bill was adjusted without my permission. And when I called I only got a sorry sir this should not have happened. I cancelled my account and changed to state farm best decision I have made.

I took my son in to the office to put his "new to him" car on my insurance on March 23, 2016. they took all the information, printed out insurance card so he would have proof for DMV to register the car. they said it would not change my premium much to add this car to my insurance. I assumed we were covered and this car was on my insurance. Last week I went to print out a new insurance card and his car was not on the policy. I called the 800 number and was told this car was never on the policy. I went back to office today to pull up all the info I had, including the insurance cards they mailed and asked why this car was not coming up on the policy. They said it was never finished. and was not entered completely. So my son and grand son were driving around with no auto insurance on the vehicle.for two years! The woman that helped me also continued to tell me that "at least I don't have to pay all the back pay " I am now wondering for what? His car was not covered. If he had been pulled over, he couldn't show proof he had insurance. This is just blows me away that they are now charging me more for adding him again, when they never added him last time. Anything could have happened and we would have been left screwed because someone didn't do their job.

I had been a Geico customer for over 15 years non consecutively, my parents have been for well over 25 years. I had a claim involving the total loss of a vehicle in Charlotte, North Carolina that I had added aftermarket parts coverage via endorsements. The two auto damage managers, Jason Phelps and Mike Shea, are two of the most untrustworthy, deceitful insurance adjusters I have ever spoken with, and attempted to disregard my contractual agreement (policy) by negating the terms of the endorsements I paid premiums on for almost a year and a half. I had to get the NC Department of Insurance involved and it still took 5 months for them to agree to include the endorsements I paid on, arguing over $6,700 at one point claiming it was not included and had reached a made-up, arbitrary limit that was not listed in my policy and declarations page. If I did not arrive at the settlement I had fought for over the last five months, I would have taken this matter to court. NEVER, EVER will I insure my vehicles with a company that attempts to negate the terms of a contract like this and holds the funds I am rightfully entitled to for this length of time. You get what you pay for with everything in life, and getting a cut rate deal on auto insurance means you are getting criminals for auto damage managers only interested in saving the company a buck and then falsely reporting limits on the endorsements that the Department of Insurance was not going to let slide.