GEICO

Worst company ever, I have been with Geico for 21 years, no accidents, no tickets. My Wife gets in a Minor accident and Geico wont repair car correctly. Sent to the worst repair shop I ever seen. (Gosch Collision Did a terrible job on our 2014 Chevrolet Sonic. They never completed the repairs caused from accident.
I ended up having to take the car to 3 different repair shops spending over $1,500. of my own money to make the car drive able for my Wife.
Not only did they over look the damage to the braking system but the actual right front fender is does not line up with the hood, and you can see bondo marks in the door through the poor paint work, earl scheib could do better unbelievable. Call Geico they do nothing. Full coverage on car, 21 years with company. Did nothing to repair are car, on top of that raised our rates to the exact amout of repairs.
None of them return our calls, total loosers, Mario, Alex, Jason (with Gieco) all of them are low class.

I've been loyally insured with Gieco for approximately the past 3 years, the entire time that I have been a licensed driver. I have carried an unchanged full coverage policy on the same car, my 2007 Lincoln MKZ, as required by my lien-holder since the day it drove off the lot. In the last months of 2017 my policy canceled due to accidental non payment and was quickly reinstated following. I completely this exchange over the phone with an 800- number agent. At the time of my policy reinstatement I was under the impression that it was understood by the agent and obvious to nearly anyone that not only did I wish to continue my policy exactly as it had been for years but also, as I have a lien on the vehicle, assumed that I was required to maintain comprehensive coverage on the vehicle. It seems that wasn't the case however because through some miscommunication or false keystroke the lien-holder listed on my policy was deleted and my coverage dropped to liability as a result. None of these changes were requested by me or any other on my policy (there are none).

The change was not brought directly to my attention, nor to the attention of my lender by mail, phone or email. Further, having moved from Ohio to Colorado and reinstating in my new location my monthly premium did not change hardly at all, so additionally there was no drastic price change to bring my attention to the problem either. Any mail that may have been sent to be regarding the situation was never received by me, this could easily be because I did move across the county and had a number of mailing addresses during the timeframe in question. But I can't not surely speak to the reasoning behind the fault in communication between Gieco and I.

A couple of months after this unbeknownst policy change my car was, unfortunately, stolen from my driveway. At this time I contacted Gieco immediately and requested a claim to be started and continued to file a report with my local police. Gieco called me back shortly after to finally notify me that my policy had changed and that I would not be covered in this instance. Luckily my vehicle was recovered just a few days later, however it has been damaged.

Following Gieco's refusal to make right my situation I filed a complaint with the Colorado Division of Insurance. My complaint number is 262-236 and the agent handling my complaint is Cindy Sanchez. Gieco has issued their formal response to my complaint holding firm that my policy would only have been changed at my request and are continuing to withhold coverage.

When Gieco was initially presented with my formal complaint agent Sanchez requested a plethora of documentation from them specifically including proof supporting their claim that this change was made at my request. Gieco failed to provide this supporting evidence in their response and Mrs. Sanchez is reaching out to them again to provide this information.

To say that I am disappointed in Gieco's care and concern for their customers is a disgraceful understatement. I trust my insurance company to be sure that I have the coverage necessary for my life and to maintain my best interest in the service they are providing to me. Needless to say I am no longer a customer of Gieco's. However this company has wronged me and must accept accountability.

I called Geico back on December 9th 2016 to cancel one of the cars on my policy and after several attempts they failed to take it off and I continued to pay insurance on it. Today I was finally able to speak to someone that was able to get it removed but the credit due to me from Geico is now $1806.72 but because they owe me the money they claim that my policy was now under review and that in the past hour the policy pricing in Massachusetts had gone up so that my new policy for two cars was $6.08 MORE than what I was paying this morning for three cars! The only reason they did this was because they cannot admit that someone from their end messed up and never removed the third car, why do I have to pay for their mistake! There is no consumer protection and they are allowed to take advantage of people because we don't know any better. You can't possibly tell me that it makes sense for a policy to go up $112.92 within minutes. I have cancelled my policy before with them because of something similar but against my better judgment I decided to give them a second try, now I know better!

Can not wait to cancel this insurance. First they sent the wrong form to my prior insurance so I was paying for both until I realized and then they flat out said no when I asked for a corrected form to be sent!! The man I was on the phone with was incredibly rude, unhelpful and down right refused to even transfer me to someone else. I wish there was a stronger answer than "not very likely" to send friends and family here

Geico is a terrible insurance company to have. I don't even know how they are still in business. I operate a body shop and see how bad they are to deal with on a daily basis. These poor customers. I have seen them take over a month for a claim. I have seen people hit a deer and then Geico dropped them leaving them with a damaged car. We as a business are dealing with them trying constantly pull a fast one on us and tell us they don't have to pay for this or that even though I sent them the documentation(not made by me) saying they do have to pay it and they say it's just the cost of doing business. They actually told me I would have to collect that money from the customer which is not there responsibility. It is Geico's. They called the customer after our first initial phone call and tried to get him to take his van somewhere else where they would just accept what they deem the job worth. That is steering and is illegal in the state of Michigan. We fixed the customers vehicle they proper way out of our pockets. We will have to get our hard earned money from them in another fashion. There business practice is unacceptable. Since when does the insurance company get to make all the rules. People need to start stepping up and fighting this insurance company or they will just keep getting away with it. If they had a negative rating I would give them one. STAY AWAY FROM GEICO INSURANCE!!!

Geico insurance company took 7 months to process what they called a total loss claim. That is seven months to process and issue payment. No explanation as to why, and absolutely no regards for the financial harm their lack of service caused my family. In fact, without me even accepting or signing any paperwork, my so called motor cycle was sold by Geico and in another accident before my claim was even settled. Not only that, HDFS was still attempting to make me make payments on a motorcycle that they had released the title for and was now being rode up and down the road by someone else.
They attempted to and still have not paid the after market product insurance as per the policy, and in my opinion stole my motorcycle from me. I signed nothing to agree to any settlement and I gurantee that there are many other out there that got fraudulently ripped off by Geico when they filed a claim on after market products.

want to start out by saying I caused this issue - I sent my home owners payment to the auto policy email payment address on January 10th 2018 and I been trying to get my refund since. I have has too many conversations with customer service as get a different story every time. I had a conference call with my bank and Geico, and was told to send Geico a Bill Payers Dispute Report, which was done on 4/2/2018. I was told that they never received this from the bank and had it sent again on 4/17/18. I just had another productive conversation with one of he managers. He informed me that the money was credited to the wrong account and has just been applied to my account. When I told him this was not my problem, his response was "we had to find where the payment went. He then informed me that since a Bill Payers Report was filed, Geico will not refund the money, telling me the bank has to refund the money, I told him the bank will not refund the money, it has to be refunded by Geico since they already have the funds. I have been told that it could take another 45 days before I MIGHT get my refund. I was told that customer service can only communicate with accounting through email. I have already had 3 other CSR's send emails which have not been answered. When I asked what happens if they don't answer, he said hey would send a follow up email. This is the most ridiculous situation I have ever been party to. For such a large company which advertises such great customer service, they sure are terrible. My account shows the overpayment as a credit, but they won't refund my overpayment. I am now proceeding to file a complaint with the Revdex.com and will email the local news station who help resolve consumer issues. Geico emailed they would be looking into this Monday 4/23. It is now 4/27 and I have NOT heard from them.

If I could give Geico Zero stars I would. They are the worst insurance company ever. I was in an accident in 2017. I was hit at an accelerated speed which knocked the driver’s side front tire right out. The People who hit me stated they were fine, they were walking around after accident and taking pictures. In fact they were very hostile toward me, repeatedly asked for my insurance. Once they got my information they took off before I could call police to file a report. Something did not seem right about the whole incident.
Sometime after Geico contacted me stating the people who hit me are now claiming “soft tissue injuries” I told them the Claim is fraud since day one. Geico never sent a claims adjuster to see my car, they could not prove the claimant's so called witness was ever at the scene; he was an Uber driver; in turn, Uber should be able to provide proof that driver was in fact there at the time and place. Gieco would not further investigate to obtain that the information was true. They also would not subpoena witnesses on my behalf even though there were city workers present at the time of accident. Geico failed to launch a full investigation, they stated the claim was to small warrant further investigation. Clearly from the pictures you can tell I was hit, not the other way around. Geico Assigned me 100% at fault, and then raised my monthly bill and insurance rate. What Geico Failed to do is launch a full investigation because they did not want to go to court. They tried to say what they were doing was in my best interest and at same time tried to scare me by saying I could get sued, they will garnish my wages, if they did not settle. I said was willing to go to court, I know what happened I was there. Geico claims they paid the claim out to protect me, I told them I was willing to go to court because the claim is fraud. There are plenty of Doctors and Lawyers that sign off on so called “soft tissue” injuries that are nothing more than fabricated for insurance money. What kind of investigation did Geico actually conduct to assure the claim is not fraud? Checking social media and taking the word of a well-groomed witness, paid off doctors and lawyers is not a full investigation. I have been trying get a hold of Geico's Corporate office, But I keep getting routed back to their regional office - where they conduct their own checks and balances. The manager of the regional office will not provide me with his supervisors information and no one outside their regional office. There is No accountability at corporate. No one is reachable or accessible at corporate to further investigate. I filed complaint with the state to further investigate.

On 3/22/2018, I was re-ended by a Geico customer while stopped at a traffic light. On 3/30/2018, they accept 100% liability. In the meantime, I had to pay for repairs up front, replace two car seats and rent a car while mine was being repaired. On 4/24, I received a check for the car rental. In the meantime, I continue to have to use my own earned vacation time to receive treatment for the whiplash that I sustained. When I inquired to Geico if they were going to possibly do something about compensating me for the time, they left me a message saying "it wasn't their problem". I wasn't the one who broke the law and yet, I am the only one being punished. Not once has Geico even inquired as to how I was -- clearly they do not care. I have now contacted a lawyer for what could have been a very simple resolution. Geico lacks even the least of apathy. They are horrid and I will continue to tell that to anyone and everyone.

On March 27th 2018 I got into an accident with a Geico Customer. He fled the scene, even though I am 7 months pregnant and my car was wrecked. I contacted my insurance company who then contacted Geico. I was assigned to Danielle M as my medical claims adjustor. At first Danielle seemed like a respectable person who had my best interest in mind. My deductible with my insurance was $500 she said she would send me a check for that and then she would cover the 20% of the bills that my insurance would not cover. I got the check and cashed it. When my insurance called with regards to the medical bills, I gave Danielle a call to ask. She switched the whole story on me and told me that the $500 she sent me was a final settlement and she could not assist me with the medical bills. I asked Danielle if she could please pull the conversation we had a couple weeks back where she told me different. At which point she said not all calls are recorded and she did not recall telling me that. Had I known this was her intent from the beginning I would have hired an attorney and gotten all my bills paid and a much better settlement than $500. Lesson learned, never work directly with any insurance company always hire an attorney who knows the law and can defend you from these *** bags.

While attempting to obtain a quote through the web site, it asks for any prior incidents. I added the incidents indicating whether "at fault" or not. After moving on to the next screen, the site pulled the DMV records and added them to the manually reported incidents. I was not allowed to correct the duplicated incidents, and premiums were calculated incorrectly based on that info. I've spent a month trying to get this corrected, providing document after document of proof to the underwriting department. They refuse to correct their records, and claim that prior incidents, determined to be "no fault" claims by a previous insurer, are "at fault" incidents. I feel like they are just trying to keep over charging me and avoid refunding what I have already over paid.

This is a multi-issue complaint.
On March 27, 2018, I was in an accident that was later to be determined to be my fault by the insurance company. My vehicle involved was a 2017 *** (plug in hybrid). The estimated damages totaled over $7000 to my vehicle alone.
My car was sent immediately via tow to a Geico Xpress Repair shop in which they have an adjuster on site. I received my vehicle on Tuesday, April 18, 2018. It was repaired with all new factory parts and should have operated like new.
On April 20, 2018, I was driving southbound on Interstate 5. My vehicle switched from electric to gas mode (normal) as electricity ran out. At that point, my car began to drag. It began to feel extremely weird and I started to slow. It began jolting me back and forth. My car then illuminated a message that stated “Stop driving safely” and then the check engine light illuminated. This all occurred at about 8:45am.
Upon getting to the shoulder, my car turned off. I was stuck, in a rather uncomfortable part of the freeway, blocking a Cal Trans access road and was consistently being yelled at by their workers to move. I couldn’t. My car would not even budge or shift into neutral.
I contacted Geico immediately at approximately 8:45am and spoke with my damage adjuster Reginald who said he would dispatch a towing service.
At 9:00, after hearing nothing back, I reach out to Geico directly and speak to someone whom I have been speaking with regarding my claim, Samantha P. She always remains polite, prompt, and rather helpful. She reaches out to their towing department and receives an ETA of 10:06am. At 9:08, Reginald called me back to inform me of the same thing. An hour seemed excessive, considering I was in a construction zone and was nearly being hit by both their vehicles and traffic. But I waited.
At about 9:45-9:50, I reach out to the towing company directly, ***, who at first had no record of them being requested. Upon further research, they informed me it would be 15-20 minutes longer.
At about 10:15, I called Geico again. They reach out. Same response: 15-20 minutes later. At 10:30, I call again. Same result. Finally at about 11:10-11:20, the tow truck arrived. I was informed that he was instructed to report to an accident first by his boss, even though my call came in first. This process took about three hours. I was back at the auto body shop at around 12:15.
Upon arriving to the shop, I spoke to my Damage Adjuster regarding why this happened to my car as I just picked it up. Why was I put in an unsafe situation in the first place? He said that he was only responsible for the cosmetic portion and ensuring the bumper was properly on. Seriously? Despite the fact I have his signature that says he quality inspected my vehicle to ensure it was repaired problerly. That’s the entire point of going to a Geico Xpress shop.
After then speaking with the technician at the shop, Justin, he was somewhat at a loss as to what could be wrong. When my vehicle was in the accident, I successfully drove it home, and it felt as if the transmission was slipping. I mentioned that to them. But the transmission was never even part of this repair process.
The week prior to receiving my car, I spoke with the shop who said that it was pretty much done and they only had to paint the bumper and the hood. On Monday, April 17, my vehicle notified me the check engine light was on. I called them, even though they still had the vehicle, to inform them of that and they chalked it up to being because the “bumper was off”. Which could have been the case, but maybe not?
Long story short, I missed a day of work waiting for Geico to figure out how to tow my vehicle. And now I’m concerned that even if it does get fixed, will my vehicle really be safe.
I have already spoke with Geico to formally complain; however, not much has come of it as a result.

One car claimed that my family member scratched the other car. The video and pictures didn't show any evidence that she collided with the other car but Geico immediately decided that it was her fault without any further inspection, and increased our monthly billing. The scratches didn't even match but they didn't listen to us. They told us that they were there to protect us. From what? Geico will bait you with low rate, and freely increase your rate even with a small claim. Their customer service is terrible, the claim examiners didn't pick up the phone, and they dropped our call when we tried to speak to the supervisor.

My name is Christa. I believe you can help me. I submitted a claim to Geico last week regarding a accident that occurred in 2015. On the date of the accident I did not have my insurance cars handy. I got a supena to respond within 20 days with my side of the story and supply evidence of insurance for the date of the car accident. So I responded.
The woman's insurance company "all state" has not settled the full balance and now she is coming after me for $400. Keep in mind all state has not covered any of the damages on my vehicle which I had to pay for. Geico is currently researching the claim now. I have given evidence of insurance to Geico.
How Does Gap Insurance work if your car is totaled? You file a collision claim with your insurer and find out that the actual cash value of your vehicle is only $19,200. This means after your $500 deductible is taken out, your car insurance company will pay out $18,700 to your lienholder. You still owe $23,500 on the car, so you're left with a “gap” of $4,800.Jun 24, 2011.
Cresent bank and trust is abusing my credit report. The car was sold at an auction by a mechanic (Cresent bank has the mechanic contact information). This mechanic refused to take my insurance information He sold me car and Cresent bank refuse to do anything about contacting the Geico insurance during that year to provide gap information. Now crescent is still saying I owe them and abusing my credit report. The next step is taking it to a global level and having crescent bank shut down if they cannot handle this matter immediately. I know a few people who is experiencing this same situation Will not disclose her name. She file bankruptcy and included debtor crescent bank and they are still abusing her credit report. This has got to stop!

On March 31, 2018, *** was at a gas station in Ridgeway, Iowa, at a gas pump. When he barely opened his door to get out to pump gas a strong wind of 40 to 50 mph caught his drivers side front door and ramped it into the yellow concrete pillar next to his door. This incident was related to a strong windstorm which was happening at the time causing damage to his 2015 *** driver's side front door. Due to the fact that the windstorm caused the damage to happen we feel this claim should be under comprehensive coverage. Geico has put this claim under collision. Based upon the scenario above we feel it should be a comprehensive claim as the incident was caused by a windstorm of 40 to 50 mph wind.

We have contacted the Iowa Department of Insurance on this matter.

My vehicle was plowed by a pickup (Geico policy holder vehicle) coming out of a driveway into my lane of traffic, March 19, 2018. The whole right/front quarter panel (into the frame) was gone. Fluids were leaking and my vehicle was not drive-able. IT had to be towed. While I was on the phone to 911 and report the accident, the guilty party was kicking the debris of my car near his driveway to make it look like the crash happened close the driveway and pin the blame on me. It was not the first lie he told. So, I reported the accident to Geico that very day. A Geico damage adjuster looked at my car on 3/22/18 and declared it totaled. I asked when would I get a provided rental car in order to find a replacement and when would my check be disbursed to me? It took 12 days after the accident to get a rental car! It was 16 days before I received my check. Now, even though the other guilty party was at fault and ticketed? And the reason it took so long? They could not get the policy holder on the phone to check if the driver had permission to drive the truck? Every day on the phone; no one on the same page. I had to babysit these people and the whole time was told to go through my insurance? I don't think so...it is evident that Geico was trying their hardest to get out of paying the claim and was hoping I would get frustrated enough to delay the process further and go through my insurance company? I came to the realization that accident victims have NO rights and they deal with too much discrepancies beyond their control!!!!!!

Negative experience high prices poor customer service they continue not able to answer questions clearly.There is a concern over information given I called to get an extension and someone else was able to cancel my policy two days prior to the conversation.I will never refer or get another policy with Geico again. They over charge and do not assist with clear info on they’re confusions .The system Geico runs in is not beneficial to consumers.So dissatisfied !

I as involved in an accident. A woman backed into my parked truck. Geico was her provider and they were great initially and up front and then turned terrible. They had my diesel truck repaired at a shop that did not have a mechanic much less a diesel mechanic. This was not disclosed to me. When the body shop repaired the body work they impacted the exhaust system and caused mechanical problems that I never had with my vehicle. When my truck was returned to me, the mechanical errors were causing massive problems with the exhaust system. Geico refused to accept responsibility for the repairs even when an independent diesel shop said the accident was most certainly linked to the accident. I was left without a vehicle or an answer for multiple weeks. It affected my employment and caused undue stress and financial burden that they have still not made right. In the end, I had to settle for only a partial payment of the repairs just to get my vehicle back. I've never been so frustrated and disappointed, especially being a victim in this accident. Geico's customer service for the most part was horribly unprofessional and I received many canned responses that did not help my in my stranded situation. I will never use them as my own provider or recommend them to anyone in the future.

I own a small Business in Fairfield Alabama, (JJ Wings, LLC). On January 14, 2018, a vehicle ran into the building causing destruction. The police report identified the owner of the vehicle and the insurance provider as (GEICO). GEICO was contacted and informed of the incident and provided the police report. A few days later a claim’s adjuster from GEICO was sent out to access the damages. The adjuster said a GEICO representative would be in touch with their findings. After several weeks of not hearing from GEICO, my attorney reached out to GEICO requesting status of the claim. GEICO representative indicated they had not been able to reach the insured. After another couple of weeks, my attorney contacted GEICO again and was then informed that according the insured that she had sold the car several weeks prior to the incident and as such the GEICO representative indicated that they needed to further investigate her statement. I find it difficult to accept that GEICO would send a claim adjuster to assess damages if the insured did not have coverage! We have reached out to GEICO multiple times to request they either put in writing their denial of the claim or act in good faith to cover the damages of my business. There’s been No return call to message left for GEICO or replies to email that have been sent to GEICO. Since the time the claim adjuster came out to date; this issue has gone unresolved for over 2-months. Not only have I lost my business and loss of income, I’ve suffered frustration, mental anguish and depression.

I have a claim with GEICO, as one of their insureds hit my car. The car was put into a body shop *** in San Marcos, TX. The car has been back three times due to incorrect repairs. I have contacted the adjuster Bernard via email, phone, and text and he will not reply. The issue happened in early February, and it is now early April, and the car still has issues. When I call GEICO customer service, they also cannot get a reply from Bernard or his supervisor/manager. I am left with no recourse as I cannot move forward with getting the car to different body shop that can actually fix it correctly.